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connecttocasino - resolved

Discussion in 'Online Casino and Poker Complaints - old section' started by maybe, Sep 21, 2004.

    Sep 21, 2004
  1. maybe

    maybe Dormant account

    Location:
    Israel
    Stealing huge amount from players continues at connecttocasino!

    I am short of $2,505! Out of $3,105 I recieved only $600. And they have no shame by arguing about new rules applied retroactively!

    Montana decided to ignore my complaint altogether on purely technical grounds. They said I didn't submit the claim within 60 days of the problem. But I think Montana is working effectively less than 60 days so it can seriously be considered within 60 days of "inception of the Montana program".
     
  2. Sep 21, 2004
  3. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    How about posting a few details? What rules were changed? Posting vague accusations like this is pointless.
     
  4. Sep 21, 2004
  5. maybe

    maybe Dormant account

    Location:
    Israel
    Details

    On January 31 I deposited $50 and I received a bonus of $300. At the 4th of May I had $3,405 in my account (without any additional deposits). On May 4 I made a withdrawal of $3,105 and on May 6 I received only $600. The reason that I received only $600 was because according to their recent rules I am only allowed to withdraw twice the amount of the bonus. But this rule only went into affect after I made the deposit on January 31 and therefore is not applicable for my deposit.
     
  6. Sep 21, 2004
  7. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    The cashout caps were first introduced in late February. Prior to that date, there were no restrictions.

    So in your case, you're right - your 31st January deposit is not bound by those subsequent rules. Since there was SUCH a long time between deposit and cashout - over three months - the casino can be forgiven for quoting the rules that by early May were well established. However, assuming the date of your deposit is correct, you're owed your full cashout as you say. PM John Spears here (handle: connectocasino) - I'm sure he'll sort it out.
     
  8. Sep 22, 2004
  9. maybe

    maybe Dormant account

    Location:
    Israel
    AFTER they will pay it will be forgiven. Not now when they ignore me altogether.

    I contacted John Spears. He refered me to management. I contacted the management. The management did not reply even after two emails.
     
  10. Sep 23, 2004
  11. maybe

    maybe Dormant account

    Location:
    Israel
    casino excuse list expanded! New excuse......

    Now John Spears replied. Here is the "justification" for non-payment:

    Holy crap! I withdrew on May 4th, got the $600 on the 6th. Immediately, I emailed them about their mistake, and made another deposit. Does this mean I gave up the $2,505?

    For everyone having list of rouge casino excuses. Add the new one:
    xx. a player that made a deposit immediately loses anything coming to him from casino previously
     
  12. Sep 23, 2004
  13. seinfeld_57

    seinfeld_57 Dormant account

    Location:
    Wherever
    Especially if they can trail you on for more than 60 days - after that time Montana won't help and the casino can do as they please.
     
  14. Sep 23, 2004
  15. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    OK, this is now out of order. There is logic behind "Once a player takes more withdrawals we consider all previous issues to be closed", but previous issues can only reasonably be considered "closed" if a player decides to re-deposit AFTER he has been made aware that a cashin is going to be denied; then, his re-deposit would be a tacit acceptance of that decision. In your case, you had no idea there would be an issue with your cashout, and if you had, you would never have re-deposited! There is also nothing in the T & C which this - that subsequent deposits void payment complaints on earlier cashouts if the casino decides for whatever reason to not pay those earlier cashouts - understandably

    I hope they sort this out, because this is wrong.
     
  16. Sep 23, 2004
  17. jerseyguy11

    jerseyguy11 Dormant account

    Location:
    new jersey
    another case of abuse of power and defrauding a player by connect to casino... what are the oddds.
     
  18. Sep 23, 2004
  19. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    I dont know why people keep playing at this casino, yes i know why cause of the big fat bonus, you might as wale play in fun mode, cause you cant cash out. They been wrong, lyers and thieves, i hope i see them in vegas. i will be there in october
     
  20. Sep 24, 2004
  21. marcolino

    marcolino Dormant account

    Location:
    Italy
    They are only CROOKS
     
  22. Sep 28, 2004
  23. maybe

    maybe Dormant account

    Location:
    Israel
    All issues between me and Connectocasino have been resolved to my satisfaction
     
  24. Sep 28, 2004
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    That's good! I've edited the thread title to reflect this.
     
  26. Sep 29, 2004
  27. marcolino

    marcolino Dormant account

    Location:
    Italy
    All issues between me and Connectocasino have NOT been resolved WITHOUT satisfaction


    ---


    Now is possible change the thread title - Thank You
     
  28. Sep 29, 2004
  29. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Sounds to me like you have been paid $$ to say that!! Bit non-descript to say the least :confused: :confused:
     
  30. Sep 29, 2004
  31. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Christ, do we have to keep having EVERY Connect thread sidetracked with Marco's non-issue? This is really getting tedious. It's already been discussed AD NUASEUM and there is NO issue. He didn't read the terms. Let that be an end to it.

    :confused: :confused: :confused:

    Of course he has - he's been paid. That's what he said. What an odd comment.
     
  32. Sep 29, 2004
  33. DeMango

    DeMango Dormant account

    Occupation:
    Postal Clerk, Residential Contractor
    Location:
    Englewood, FL USA
    I second Caruso. I clicked on this thread hoping to find out that Marco had paid connecttocasino the $4000 he owes them. What a disapointment! :)
     
  34. Sep 29, 2004
  35. jpm

    jpm Dormant account

    Don't hold your breath waiting for that post! I third Caruso's comment, I'm tired of hearing Marco's whining about them owing him money when it is completely the opposite situation (and they forgave his debt to boot).
     
  36. Sep 29, 2004
  37. jpm

    jpm Dormant account


    So this actually says that your issues have been resolved satisfactorally. Since they were "NOT resolved WITHOUT" satisfaction, then they must be resolved WITH satisfaction. That's great news!! :thumbsup:
     
  38. Sep 29, 2004
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Ha ha! I am NOT happy that you DIDN'T catch that!
     

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