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connecto - age problems

Discussion in 'Online Casino and Poker Complaints - old section' started by stellster, May 14, 2005.

    May 14, 2005
  1. stellster

    stellster Dormant account

    Occupation:
    none :)
    Location:
    victorville
    hello, just registered, please help!
    here goes: I registered at connecto and recieved the sign up bonus. I asked how old I had to be to play and they told me 18. I chatted with max on online help. I asked him the date on live chat. I recorded the conversation and saved it for my records. I finished my playthru and then some after recieving my bonus. I ended up around 2200!. Needless to say I was very happy! So after making 100 percent sure I could play I did. When I tried to log in it wouldn't let me, and they said because of my age . I nearly fell off my chair when they said that. I have played Playtechs before where they say you have to be 18 and I have had no problem cashing out. B/c when you enter a place of business, as I understand, and their rules are 18, then I am good. Anyway, I sent in my request to withdraw and my info to connecto via email and I have recieved no response!
    What should I do?
    Please help, I'm sad :(
    The Stellster

    P.s. I have the live chat session saved where 'max' explicitly states I have to be 18 to play and I get him to say the date which was may 5th 05 and I had already deposited so I knew I was legal. I told him I had not already deposited b/c I didnt want him changing the age limit on me b/c he told me earlier it was 18 but I had no proof! But now I do.
     
    Last edited: May 14, 2005
  2. May 14, 2005
  3. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    I would guess that Max deliberately misled you to elicit a deposit with non-cashable winnings. The terms say:

    "There is no age requirement to play the online casino games for fun, however, in order to play for real money, you must be at least 21 years of age and the legal age of majority for your jurisdiction."

    As such, he did not lie - you CAN play at 18. Just not for money. You have to admit, that's a pretty slick trick.

    Unless you have a dated screenshot which says otherwise, you don't have a lot of recourse here. Max's deception doesn't bolster your case because strictly speaking he didn't lie.

    When you are dealing with these places you have to take an awful lot of backup. When I played at Connect, I acually took screenshots of the WHOLE site, believe it or not. The age requirement, however, is plainly stated, right at the top of the FAQ page. This was a trap you fell into through your own negligence.
     
  4. May 14, 2005
  5. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    scam

    Wow sounds like they got you hook line and sinker. Yeah he didn't lie but I'm sure he said nothing about playing for real. Wow sorry to hear this. Sounds like you had one hell of a pay day coming. :(
     
  6. May 14, 2005
  7. samchopra

    samchopra Dormant account

    Occupation:
    student
    Location:
    San Diego
    that sucks for you, i wonder why he said 18 and not any age, i would have assumed to that he meant 18 for real money b/c technically by saying 18, it means you have to be at least 18, even to play for free
     
    Last edited: May 14, 2005
  8. May 14, 2005
  9. marcolino

    marcolino Dormant account

    Location:
    Italy
    Don't play anymore in this place of crooks .

    18 - 25 - 35 - 45 or 55 or more
     
  10. May 14, 2005
  11. BCarlisle

    BCarlisle Dormant account

    Occupation:
    retail sales
    Location:
    Adelaide
    Sounds like the casino intentionally misled you. I'm surprised this isn't considered to be a rogueable offence. Obviously if you lost the casino would've kept your money. It also allowed you to deposit despite the obvious inference that you were 18. I'll certainly not play at such a place.
     
  12. May 14, 2005
  13. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    The casino software should not have allowed this player to open a real account if he was under 21.
     
  14. May 14, 2005
  15. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Some of the casinos I've seen recently have "legal age" in their T&C....A very grey area. They didn't come right out and say "legal age to gamble", just legal age; which here in the USA would be 18 for legal, but 21 to be legal "enough" to gamble. Question is are they intentionally wording their T&C to make it look like you can play @ 18 because you're of legal age then if you win deny it? Sure sounds like it in this case.

    With the logs he has, they should at least refund his deposit minus bonus (if any).
     
  16. May 14, 2005
  17. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Thats what I was thinking. Since they did let him open an account and play they really should pay him his winnings without delay. But in this crazy world of online casinos greed rules over common decency and fairness far too many times.
     
  18. May 15, 2005
  19. stellster

    stellster Dormant account

    Occupation:
    none :)
    Location:
    victorville
    Great News

    GREAT NEWS YALL!!
    Here is a copy of an email address I recieved from John Spears, the Connecto manager. He is being very honest and I appreciate that.
    Subject: Re: Age related complaint


    Dear Stella,




    The manager (I) never got your email ;-) No person actually locked your account. The casino software did it on it's own since we activated a system wide hard coded limit of minimum age of 21 on the software a week or so ago. I realize that we had you as a client before this new limit was implemented. I have therefore activated your particular account. You should be able to login now.

    --

    Best regards,




    John Spears

    Public Relations

    Connect To Casino

    1-800-270-8504
    I requested my withdrawal and I will keep everyone informed. Thanks to all for your input!
     
  20. May 15, 2005
  21. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Good news! This Spears guy has helped a few people lately.
     
  22. May 15, 2005
  23. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    Good to hear

    Glad this kid is getting paid. Spears??? Is he the manager of just connect to casino? Or a whole group of casinos? :what:
     
  24. May 16, 2005
  25. BCarlisle

    BCarlisle Dormant account

    Occupation:
    retail sales
    Location:
    Adelaide
    Not paid yet. Still this sounds hopeful.
     
  26. May 16, 2005
  27. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    updated

    Please keep us updated. Hopefully you will be paid soon. :D
     
  28. May 16, 2005
  29. stellster

    stellster Dormant account

    Occupation:
    none :)
    Location:
    victorville
    "Victory is mine" -STewie, family guy

    Hooray!
    Connecto Paid Me!
    And They Did It Very Quickly Too!
    Hooray For That Casino And Hooray For This Forum!
    And Hooray For Caps B/c Im Happy!
    Wheeeeeeeeeeeeee
     
  30. May 17, 2005
  31. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    one down

    One down and one to go...... :D
     
  32. May 17, 2005
  33. Annorax

    Annorax Dormant account

    Occupation:
    Poker
    Location:
    Iowa
    Nope.... if they can ban people for posting here and not get rogued over it, don't get your hopes up about a rogueing for this.
     

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