When I read these boards I see that the vast majority of problems stem from the fact that people dont read or understand the terms and conditions. I decided to give ConnectTo a chance with that in mind. It does seem that their terms and conditions are quite confusing so I wanted to be 100% sure I was doing the right thing before I played.
I opened my account on 5/9. They had an offer of 550% bonus on $500. You had to play through 30 times and all games were allowed except Baccarat, Pai Gow, Craps, roulette, and War. You were only allowed to cash out 2 times the bonus. I deposited $500 and received a bonus of $2750. I then went to the online chat and went over the T&C. Those games were excluded and I understood that the bonus would be taken back when I cashed out, and then the most I could cash out was $5500. (I of course saved a copy of the chat and the original bonus offer.)
I then went about playing. I played over $125,000 in action at Pontoon, and I got incredibly luck. At one point I had close to $25,000. I then switched over to slots and had a bad run, losing over $10,000 while playing about $45,000 in action. Even though I had $14,000 in my account I knew I could only cash out $5500.
I went to cash out and found they had a fax back form. I sent that in and on 5/10. I received an email that said Your fax back form has been approved. I could now withdraw. I requested the withdrawal on the 11th.
On the 17th I received email saying they had my request and the funds would be withdrawn from my account. Then on the 19th I got an email saying that I was banned because my action was a bit too sharp. The email went on to say that I would get my initial deposit back within 72 hours, and the rest of the money within 30 days. They told me how lucky I was because almost all other casinos cheat the players out of their winnings when they ban them. They closed the letter with, Have a great day.
Well, I did not receive my initial deposit within the 72 hours. I still have not received any money and just am getting the run-around. I call, and they say I have to email. I email, and they say contact accounting. I am getting nowhere.
I think any casino has the right to bar anyone they want. I guess that anyone sharp enough to read the T&C and get the rules nailed down is too much for them. Fine! But I should be paid what I am owed.
The bottom linethis is not some casino that just had some misunderstandings. They are crooks. Isnt this the same group taking over some other casinos? I would definitely avoid this casino and any others they own.
I opened my account on 5/9. They had an offer of 550% bonus on $500. You had to play through 30 times and all games were allowed except Baccarat, Pai Gow, Craps, roulette, and War. You were only allowed to cash out 2 times the bonus. I deposited $500 and received a bonus of $2750. I then went to the online chat and went over the T&C. Those games were excluded and I understood that the bonus would be taken back when I cashed out, and then the most I could cash out was $5500. (I of course saved a copy of the chat and the original bonus offer.)
I then went about playing. I played over $125,000 in action at Pontoon, and I got incredibly luck. At one point I had close to $25,000. I then switched over to slots and had a bad run, losing over $10,000 while playing about $45,000 in action. Even though I had $14,000 in my account I knew I could only cash out $5500.
I went to cash out and found they had a fax back form. I sent that in and on 5/10. I received an email that said Your fax back form has been approved. I could now withdraw. I requested the withdrawal on the 11th.
On the 17th I received email saying they had my request and the funds would be withdrawn from my account. Then on the 19th I got an email saying that I was banned because my action was a bit too sharp. The email went on to say that I would get my initial deposit back within 72 hours, and the rest of the money within 30 days. They told me how lucky I was because almost all other casinos cheat the players out of their winnings when they ban them. They closed the letter with, Have a great day.
Well, I did not receive my initial deposit within the 72 hours. I still have not received any money and just am getting the run-around. I call, and they say I have to email. I email, and they say contact accounting. I am getting nowhere.
I think any casino has the right to bar anyone they want. I guess that anyone sharp enough to read the T&C and get the rules nailed down is too much for them. Fine! But I should be paid what I am owed.
The bottom linethis is not some casino that just had some misunderstandings. They are crooks. Isnt this the same group taking over some other casinos? I would definitely avoid this casino and any others they own.
