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Connect To more problems

Discussion in 'Online Casino and Poker Complaints - old section' started by rj314, Jun 1, 2004.

    Jun 1, 2004
  1. rj314

    rj314 Webmaster

    When I read these boards I see that the vast majority of problems stem from the fact that people dont read or understand the terms and conditions. I decided to give ConnectTo a chance with that in mind. It does seem that their terms and conditions are quite confusing so I wanted to be 100% sure I was doing the right thing before I played.

    I opened my account on 5/9. They had an offer of 550% bonus on $500. You had to play through 30 times and all games were allowed except Baccarat, Pai Gow, Craps, roulette, and War. You were only allowed to cash out 2 times the bonus. I deposited $500 and received a bonus of $2750. I then went to the online chat and went over the T&C. Those games were excluded and I understood that the bonus would be taken back when I cashed out, and then the most I could cash out was $5500. (I of course saved a copy of the chat and the original bonus offer.)

    I then went about playing. I played over $125,000 in action at Pontoon, and I got incredibly luck. At one point I had close to $25,000. I then switched over to slots and had a bad run, losing over $10,000 while playing about $45,000 in action. Even though I had $14,000 in my account I knew I could only cash out $5500.

    I went to cash out and found they had a fax back form. I sent that in and on 5/10. I received an email that said Your fax back form has been approved. I could now withdraw. I requested the withdrawal on the 11th.

    On the 17th I received email saying they had my request and the funds would be withdrawn from my account. Then on the 19th I got an email saying that I was banned because my action was a bit too sharp. The email went on to say that I would get my initial deposit back within 72 hours, and the rest of the money within 30 days. They told me how lucky I was because almost all other casinos cheat the players out of their winnings when they ban them. They closed the letter with, Have a great day.

    Well, I did not receive my initial deposit within the 72 hours. I still have not received any money and just am getting the run-around. I call, and they say I have to email. I email, and they say contact accounting. I am getting nowhere.

    I think any casino has the right to bar anyone they want. I guess that anyone sharp enough to read the T&C and get the rules nailed down is too much for them. Fine! But I should be paid what I am owed.

    The bottom linethis is not some casino that just had some misunderstandings. They are crooks. Isnt this the same group taking over some other casinos? I would definitely avoid this casino and any others they own.
     
  2. Jun 1, 2004
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi RJ314,

    Please go here and submit a complaint:
    You must register/login in order to see the link.

    Keep me posted on how goes. Thanks!
     
  4. Jun 1, 2004
  5. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    This does sound troubling. I would like to hear how it is going - also how the new RTG complaint process works.
     
  6. Jun 1, 2004
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This is why I am referring everyone to this link. I want to know whether this process is working, or is it more smoke being blown up my "fourth point of contact" (old paratrooper term).
     
  8. Jun 1, 2004
  9. jpm

    jpm Dormant account

    This sounds exactly like another player's problem that he posted in this forum, he too being labelled as 'too sharp'. The main difference was that his wins were on slots and the casino couldn't explain how one could be 'sharp' when playing slots!

    Anyway, I've filed a complaint at that address regarding my dispute with Portofino. So far, I've not even had an acknowledgement of receipt of the complaint and its been a couple of days now.
     
  10. Jun 2, 2004
  11. kniepm

    kniepm Dormant account

    If the T&C's are not clear and unambigous, I won't deposit. I believe the casinos who post the confusing T&C's are deliberately trying to confuse players and gain an advantage. The operators who would attempt this form of deception would not be above other shananigans we see posted here all the time.

    If you read between the lines of the T&C's, you can learn a lot about the how a casino is operated.
     
  12. Jun 2, 2004
  13. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Bryan, With all that has been posted about this outfit ever since last June, and all the continuing problems, I and I imagine several others would be curious to know why you have not added ConnectToCasino to your Rogue List yet ? :notworthy
     
  14. Jun 2, 2004
  15. jpm

    jpm Dormant account

    As an update, I have just received a confirmation email from RTG that they are looking into my complaint.
     
  16. Jun 2, 2004
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Mainly because I've been too frigging busy. But with the amount of complaints being posted - and with some of the "Pitch a Bitches" I've been receiving (which haven't been forwarded to the casino yet), I'll be looking into this.

    rj314's situation sounds pretty typical - he's dealing with arrogance and contempt for the player it seems. Already this is a "not recommended" attribute.

    On another note - no matter how much bad press a casino gets in the forums and by being "rogued" - they still florish! Greedy players and webmasters will always keep them in business no matter what I or anyone else say.
     
  18. Jun 2, 2004
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I'm following this with great interest too, because RTG have made promises of better player treatment in the past which have not come up to expectations, and, like the 'Meister I have been assured by one of their execs that a new and more player-sensitive approach has been introduced. If that is so, we should be seeing the positive results here at Casinomeister's "Pitch a Bitch" in particular.

    Although I note a subsequent post that indicates that an acknowledgement was sent to JPM, two or three days to do so does not indicate an impressive level of efficiency.

    Keep posting, guys so we can all follow progress on this.
     
  20. Jun 2, 2004
  21. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I think you're absolutely right, kniepm. Certainly some of these T&Cs are getting so complex one needs a team of legal eagles to decipher them and even then the intent (other than to make off with your winnings and bonuses!) is not clear.

    I do believe that some of these casinos deliberately construct their T&Cs with an ulterior application in mind, but there are also a lot of plain incompetent operators out there, and there are those who have re-jigged the T&Cs so much that they are a maze. And you have to watch out for retroactive application, too.

    It really is imperative that T&Cs are carefully studied, and if these are not clear move on and put your money down elsewhere regardless of what inducements are offered.
     
  22. Jun 2, 2004
  23. jpm

    jpm Dormant account

    Just in the interest of full disclosure on this, a couple of those days did include the weekend, so I can't be too critical of them for that. I don't work weekends either if I can possibly help it. Call it a couple of business days for an acknowledgement, not terrible. The proof will be how quickly they resolve it. I'll keep you all posted.
     
  24. Jun 3, 2004
  25. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Thanks for the reply Bryan... but you give yourself too little credit... You are the only voice of reason in this online gaming industry that more and more people are listening too and turning to everyday... especially with all your contacts and travels to industry events...Don't sell yourself short my friend.
    :notworthy
     
  26. Jun 3, 2004
  27. marcolino

    marcolino Dormant account

    Location:
    Italy
    Hi

    Thanks to Dave R (wol)

    One problem more:

    You must register/login in order to see the link.
     
  28. Jun 15, 2004
  29. rj314

    rj314 Webmaster

    Well, I complained to the RTG complaint link here back on June 3rd or 4th. I received an email from them on June 7th saying they received it and were looking into it. I emailed them yesterday (6/14) to say I hadn't heard anything. No word as yet, and no word from Connect To. That's my update. I'll let you all know if I hear anything.

    I truely hope this RTG dispute team turns out to be a help. Not just for the money I am owed, but it would help in playing any RTG casino to know that someone was keeping an eye on them.
     
  30. Jun 15, 2004
  31. diamond2

    diamond2 Dormant account

    Location:
    T
    I ask people not to play at Connectocasino,Hamptoncasino and Portofinocasino. These just don't pay.
     
  32. Jun 16, 2004
  33. jpm

    jpm Dormant account

    Pretty much mirrors my experience currently.

    And diamond2 is right, portofino for one just refuses to pay.
     

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