CONFUSED about WR rules

orion

Experienced Member
PABnononaccred2
Joined
Nov 22, 2013
Location
deep south of Eu
I don't want to mention the casino name...this is not a complaint post (so far). I am just in need to understand how it works. Probably I am missing something and the only one to complain about is me.

long story short: I deposited 50, had 50 bonus. WR is 40X.

started with 100 and at first the WR was having place, I went into "my account" page and I saw that I was cumulating some little progress with WR (after about one hour I did wager around 150)

Later, the session went quite bad and I deeped into "bonus" funds (had less than 50 in my account).

Went on fighting for hours and I had a good recover, back to 100. Note I played for about 3 hours always staying in the range of 70/80 in my account.

I went to check the WR progress and I found it to be still only 150 done.

So I want to chat to ask for explanation and I was told:
- only CASH money does contribute for the WR
- once the player deeps into BONUS money, then even if he recovers, all his money is always and however considered as BONUS.
- the sentence I was told in chat which surprised me more was: " You will need to deposit real money and play with that. Then that will count towards your WR"

At this point I am really confused....how can I clear the WR ? Doing a new deposit maybe, when I still have my 100 I had at beginning (which I can't withdraw since they are all BONUS now ) ?
 
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dunover

Unofficial T&C's Editor
Staff member
webmeister
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PABnononaccred
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mm3
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Location
the bus shelter, opposite GCHQ Benhall
I don't want to mention the casino name...this is not a complaint post (so far). I am just in need to understand how it works. Probably I am missing something and the only one to complain about is me.

long story short: I deposited 50, had 50 bonus. WR is 40X.

started with 100 and at first the WR was having place, I went into "my account" page and I saw that I was cumulating some little progress with WR (after about one hour I did wager around 150)

Later, the session went quite bad and I deeped into "bonus" funds (had less than 50 in my account).

Went on fighting for hours and I had a good recover, back to 100. Note I played for about 3 hours always staying in the range of 70/80 in my account.

I went to check the WR progress and I found it to be still only 150 done.

So I want to chat to ask for explanation and I was told:
- only CASH money does contribute for the WR
- once the player deeps into BONUS money, then even if he recovers, all his money is always and however considered as BONUS.
- the sentence I was told in chat which surprised me more was: " You will need to deposit real money and play with that. Then that will count towards your WR"

At this point I am really confused....how can I clear the WR ? Doing a new deposit maybe, when I still have my 100 I had at beginning (which I can't withdraw since they are all BONUS now ) ?

I have an idea who this is with, but anyway I like that sort of sticky bonus as you have a guaranteed conversion to cash if you stay depositing at the casino. Bell Fruit and Midaur have this system and it is as the CS told you. You CAN play with bonus and raise it, say to 300 bonus and then stake cash to release it but the WR won't go up if you've raised the bonus amount, it stays as it was.. It probably has a conversion-to-cash limit of say 200 or 250 though so make sure you read that part of the terms.

Once you've done the WR with cash you then get the 50 (or whatever you've raised the bonus up to within the conversion limit) added to your account as withdrawable cash. :)
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
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Location
North east England
It's decent bonus structure if your not limited at single or small deposits and it can work in the players favour
 

stokes

Experienced Greenhorn
Joined
Oct 10, 2006
Location
Springfield
Let me guess. Royal Panda;)

Then search the forum for RP threads as their bonus system was explained a couple of times.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Royal panda also,

Can work out ok for the player if you had a decent hit while into the bonus due to it does not increase any more wager,


Some sites do the oppisite and wager counts only when diped into bonus but can withdraw any time but be carfull as most of theses have a bloody cap on winnings
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
I remember last year at Royal Panda when I was on bonus funds and doing silly bets as I had nothing to lose and hit £1.5k on a £5.40 Fantasini (TwinSpin clone) bet.

As I had a daily deposit limit of £50 it was a nightmare reaching wagering, eventually cashed out about £900 IIRC. Has it's advantages this type of bonus, but can make you deposit more than you're comfortable with, and no guarantee of cashing out.
 

orion

Experienced Member
PABnononaccred2
Joined
Nov 22, 2013
Location
deep south of Eu
thank you everybody.

No, it's not RoyalPanda. I'd be more than happy to be allowed playing there. But unfortunately I am not. :(
I am a little insignificant italian player and nobody wants me. :p

Thanks Dunover for your explanation. Now, reading your lines, I get to the point.
It's a pity that the casino is not mentioning this bonus system in its T&C pages, I went thru all of them and there is nothing about it.

Anyway I doublechecked your "theory" with the CS and you are spot on.

Congrats since you did not know which casino is, but you hit the target first shot.
Shame on the casino since such "complicated" terms could (and should) have been written in the T&C pages.

Great thing is to be part of this comunity.
 

Playford7

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MM
Joined
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Location
North east England
Let's be honest nothing a casino does ever has the player in mind.
There a business And a very ruthless one at that, they are there solely to take youre cash.
That's fine with me totally as we all choose to spend at these places.
But it's not like the shops or anywhere else, these casino's have silly terms and obscure and obscene terms to fuck you out of your own cash.
As said many times needs a massive overhaul and strict rules in place
 

dunover

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webmeister
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Location
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I remember last year at Royal Panda when I was on bonus funds and doing silly bets as I had nothing to lose and hit £1.5k on a £5.40 Fantasini (TwinSpin clone) bet.

As I had a daily deposit limit of £50 it was a nightmare reaching wagering, eventually cashed out about £900 IIRC. Has it's advantages this type of bonus, but can make you deposit more than you're comfortable with, and no guarantee of cashing out.

God knows how you did that as you can only play it at multiples of 25 coins.....:thumbsup:
 

Jono777

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CAG
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mm4
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Location
Wolverhampton
Not so much friendly system for those with a small daily / weekly budget.

Some may say 'break your own rules' on said budget if the cash out is guaranteed, however if the physical extra cash for deposits is not there then ??????

Shame as the places which use this system seem to be the more trustable among nowadays, places I'd play at a LOT more often if the bonus structure was changed.

Sure I am not alone on this one either!
 

orion

Experienced Member
PABnononaccred2
Joined
Nov 22, 2013
Location
deep south of Eu
...and since everything is random in the wonderful world of online casinos.....
that ONLY time I have a complicated situation with a WR...

wildline027.jpg

to make things even more complicated, now the casino support changed his mind and the bonus is no more "sticky" to be redeemed with next deposit.
Now the bonus is...
...they don't know.
:notworthy

I find myself having deposited 50€, having obtained a 100% bonus, actually with 550€ BONUS in my account, and apparently NO WAY to convert this in cash.
:rolleyes:

I leave this situation to their super mega manager to be solved overnight, then tomorrow I'll probably shot my first PAB.

Mamma mia.
 

orion

Experienced Member
PABnononaccred2
Joined
Nov 22, 2013
Location
deep south of Eu
...and for the first time, I am forced to file a PAB (will do it immediately after posting these few lines)

believe me I tried ALL THE WAYS, being gentle, kind, patient and cooperative, to comunicate with the casino staff about this issue.

their replies have been very amateurish, and I must say they are also very late.

Maxd will have a laugh, per sure.

What I really can't understand is WHY a casino, facing a loyal, genuine, regular player is trying to screw him to save.... 500€ ? :what:

It really goes beyond my understanding.

The money is still in my account (I did never ever reverse a win in my life) and it will stay there forever till this shameful situation will be solved.

I am not upset, I am just sad.
 

spintee

Ueber Meister
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mm2
Joined
Mar 21, 2012
Location
Northants
...and for the first time, I am forced to file a PAB (will do it immediately after posting these few lines)

believe me I tried ALL THE WAYS, being gentle, kind, patient and cooperative, to comunicate with the casino staff about this issue.

their replies have been very amateurish, and I must say they are also very late.

Maxd will have a laugh, per sure.

What I really can't understand is WHY a casino, facing a loyal, genuine, regular player is trying to screw him to save.... 500€ ? :what:

It really goes beyond my understanding.

The money is still in my account (I did never ever reverse a win in my life) and it will stay there forever till this shameful situation will be solved.

I am not upset, I am just sad.
You do what is necessary 500 Euro is alot of cash mate, albeit I spent that in last few days partying :) but the cash was winnings that I had no trouble getting, even after the platform change from casino luck and next casino and they had alot of stick recently.

Hopefully you not need to push a PAB, Who's link did you use? As I believe in that affiliates if they care will help out

Do not go playing it back for fek sake.

I am pretty sure between us members we can get your cash out, just do not play none of it, I read on a daiy bassis this sort of stuff than the time a rep comes on its to late, the player has spent it all
 

Playford7

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You do what is necessary 500 Euro is alot of cash mate, albeit I spent that in last few days partying :) but the cash was winnings that I had no trouble getting, even after the platform change from casino luck and next casino and they had alot of stick recently.

Hopefully you not need to push a PAB, Who's link did you use? As I believe in that affiliates if they care will help out

Do not go playing it back for fek sake.

I am pretty sure between us members we can get your cash out, just do not play none of it, I read on a daiy bassis this sort of stuff than the time a rep comes on its to late, the player has spent it all
Wise words, especially since the word 'partying' was mentioned!..
and as spintee says don't play back a penny, looks like your entitled to that cash so keep it that way!!!!
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
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Location
North east England
thank you everybody.

No, it's not RoyalPanda. I'd be more than happy to be allowed playing there. But unfortunately I am not. :(
I am a little insignificant italian player and nobody wants me. :p

Thanks Dunover for your explanation. Now, reading your lines, I get to the point.
It's a pity that the casino is not mentioning this bonus system in its T&C pages, I went thru all of them and there is nothing about it.

Anyway I doublechecked your "theory" with the CS and you are spot on.

Congrats since you did not know which casino is, but you hit the target first shot.
Shame on the casino since such "complicated" terms could (and should) have been written in the T&C pages.

Great thing is to be part of this comunity.
Dunover is the yoda of terms.
Can't go far wrong listening to the man tbh
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Wise words, especially since the word 'partying' was mentioned!..
and as spintee says don't play back a penny, looks like your entitled to that cash so keep it that way!!!!

I see this daily my friend, Even they stated that they do not reverse it happens and than its to late? the rep comes on and pleads there shit but moneys already spent

Party is good but I suffer from bad hangovers :mad: when I was younger it was all good as just had another drink, jumped on a motor bike and got some fresh air but Times have changed

Oh the good ole days :)

scan0007.jpg
 

Playford7

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MM
Joined
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Location
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I see this daily my friend, Even they stated that they do not reverse it happens and than its to late? the rep comes on and pleads there shit but moneys already spent

Party is good but I suffer from bad hangovers :mad: when I was younger it was all good as just had another drink, jumped on a motor bike and got some fresh air but Times have changed

Oh the good ole days :)

View attachment 80364
A man from my own heart haha!
Kudos mate!..
I no longer can party like I used to as have a daughter who's only 3, however in spare time I can still re live the old times!..
my hangovers now are Terrible, last 2 days :-(
I'm not working offshore for the next 6 months as home situations have changed, however I'm in Aberdeen from Sunday for work, and know many a good bar!..
 
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