Condor Malta Ltd. (Rembrandt Casino) stalling withdrawals.

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I jus still fail to see what you complaint about and which regulation if violated? Or did you just complain that your docs been pending 2-3 days and wanted regulator or ADR to look at it?
 

Paimonah

Experienced Member
PABnoaccred
PABinit
Joined
May 10, 2015
Location
Ger
My withdrawal has been on hold for 5 days now. I don't get replies by e-mail, nor are they helpful in the chat. I see no reason to hold back my winnings for no reason. In the chat you are only put off and the way it looks so far the casino just don't want to pay me off. How long should you wait for something to happen if you don't complain about it?
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I would wait and try to communicate with casino if last document been pending 3 days, MGA and ADR:s are there to help in complaints if casino refuses to process your withdrawal without valid reason and confiscate your winnings. IBAS is usually requesting you to provide a final reply from the casino which they then can review and see if there is failure against regulations that your winnings have been unfairly confiscated, i don't really see what they would do now when casino haven't yet denied your winnings.

Being slow in verifying documents is shite operations but yet they haven't break regulations but been slow. If there is no any decision done against you, there is not yet much they can start complaint. Usually they also ask from you if you have used casinos own complaint channels where they provide you their final reply which IBAS then can challenge if it's unfair.
 

Paimonah

Experienced Member
PABnoaccred
PABinit
Joined
May 10, 2015
Location
Ger
By the way, my winnings are still not in my account after 11 days. Although the amount was transferred 6 days ago. I think that's not a good thing.
 
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