- Joined
- Sep 17, 2009
- Location
- Out Of Town
Ok first off dont get me wrong i love this casino and ive pointed this out many times. But tonight i had an issue where i could not get into any tournaments at all. I tried everything i could on my end before contacting support. Here is the transcript.
Laura-Ann: Thank you for contacting us, 32RE02954524. My name is Laura-Ann, how can I help?
ME:hi laura. im having trouble being able to enter into any of the tournaments
ME:i click join. then click ok. but nothing haoppens
Laura-Ann: do you have a pop up blocker?
ME:no not at all.
ME:i have played alot of the free tounaments before
Laura-Ann: ok which tournement is it you are trying to enter?
ME:the tombraider $50 and the black jack one wich starts in around 20 mins
Laura-Ann: okie dokie bare with me whilst i have a look for you
ME:i have tried restarting the computer , the casino everything i could think of
ME:thank you
Laura-Ann: sorry i am njust speaking to my supervisor to check for a solution
ME:thats ok
Laura-Ann: is it the blackjack 50 freeroll your trying to enter?
ME:thats correct
ME:starts in 5 mins
ME:and has 94 people
Laura-Ann: okie dokie, im able to open it fine so that narrows the issue down
ME:and the $50 tombraider wich starts in 1 hour and 5 mins
Laura-Ann: when you try does it not open anything, no error?
ME:no error.. i just click join. wich pops up the box with Ok view and cancel
ME:i click ok
ME:but nothing happens? usually u get loading then refreshing and you in
ME:you are in*
Laura-Ann: okie dokie
Laura-Ann: Ahhh i tell a lie, i am not able to enter this either
Laura-Ann: i get the same issue
ME:
Laura-Ann: ok i will need to contact MicroGaming regarding this, as its obviously an issue, i will keep trying at this end just incase it resolves itself and i will contact you via email as soon as we have resolved it
Laura-Ann: im very sorry
ME:no problems. they are just handy when u cant make a deposit. im guessing those tournaments will be well and truly over once it is resolved?
Laura-Ann: the blackjack one yes as its already started but we may possibly have a resolution before the tomb raider one
ME:no problems at all, I appreciate our time and help with this matter
Laura-Ann: your very welcome and thank you for bringing it to our attention, i will try and get this resolved as soon as possible
ME:Thanks again, and bye for now
Laura-Ann: bye for now
Now i just want to ask is this 32RED or MG ?
What will the uproar be if this sort of thing happens during the Grand Slam?
Please not i am not bagging this casino in anyway. Also if theres something wrong with my post please let me know and give me aa slite slap on the wrists
Laura-Ann: Thank you for contacting us, 32RE02954524. My name is Laura-Ann, how can I help?
ME:hi laura. im having trouble being able to enter into any of the tournaments

ME:i click join. then click ok. but nothing haoppens
Laura-Ann: do you have a pop up blocker?
ME:no not at all.
ME:i have played alot of the free tounaments before
Laura-Ann: ok which tournement is it you are trying to enter?
ME:the tombraider $50 and the black jack one wich starts in around 20 mins
Laura-Ann: okie dokie bare with me whilst i have a look for you
ME:i have tried restarting the computer , the casino everything i could think of
ME:thank you

Laura-Ann: sorry i am njust speaking to my supervisor to check for a solution
ME:thats ok

Laura-Ann: is it the blackjack 50 freeroll your trying to enter?
ME:thats correct
ME:starts in 5 mins
ME:and has 94 people
Laura-Ann: okie dokie, im able to open it fine so that narrows the issue down
ME:and the $50 tombraider wich starts in 1 hour and 5 mins
Laura-Ann: when you try does it not open anything, no error?
ME:no error.. i just click join. wich pops up the box with Ok view and cancel
ME:i click ok
ME:but nothing happens? usually u get loading then refreshing and you in
ME:you are in*
Laura-Ann: okie dokie
Laura-Ann: Ahhh i tell a lie, i am not able to enter this either
Laura-Ann: i get the same issue
ME:

Laura-Ann: ok i will need to contact MicroGaming regarding this, as its obviously an issue, i will keep trying at this end just incase it resolves itself and i will contact you via email as soon as we have resolved it
Laura-Ann: im very sorry
ME:no problems. they are just handy when u cant make a deposit. im guessing those tournaments will be well and truly over once it is resolved?
Laura-Ann: the blackjack one yes as its already started but we may possibly have a resolution before the tomb raider one
ME:no problems at all, I appreciate our time and help with this matter

Laura-Ann: your very welcome and thank you for bringing it to our attention, i will try and get this resolved as soon as possible
ME:Thanks again, and bye for now
Laura-Ann: bye for now
Now i just want to ask is this 32RED or MG ?
What will the uproar be if this sort of thing happens during the Grand Slam?
Please not i am not bagging this casino in anyway. Also if theres something wrong with my post please let me know and give me aa slite slap on the wrists

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