Complaints Section

[RobWin]

It is unfortunate, but many players first make their voyage to Casinomeister because they have a complaint, legimate or otherwise.

I do understand that restricting access to the complaints forum was necessary. But the result has been that new members post their complaints elsewhere in the forum.

Perhaps a New Members Complaint Section, shielded from the search engines the way the America the Beautiful section in would enable new players to air their grievances without damaging the reputations of casinos overly so.

Not all the complaints players have about casinos can be resolved through PAB services...poor service, no response to emails, confusing terms, inordinate wait times for payments, etc.

I think Casinomeister is a great forum, and that the moderators here do a stellar job. I am proud to be a member of this community, and always glad to see new members join.

That's basically what I have been suggesting for four months now in a few different threads around here.

 

[just play]

I think Bryan should run Casinomeister however he wishes.

 

[maxd]

I wasn't suggesting any detail other than the name of the casino. ... just THE NUMBERS part broken down by casino name in each category, with the ones from Newbies being flagged.

Sorry to be a stick-in-the-mud about this but I understand what you're saying and it's exactly that that I have and continue to object to. Here's why: simply reporting casino names for PABs puts the casinos at undue risk for the simple reason that people have and will use such info to draw conclusions about what's happening at the casino.

Let me give you an example of how badly things can go wrong: almost a year ago I published a report that showed a given casino group had a wave of PABs, close to two dozen as I recall, within the span of a few weeks. It looked very alarming and that's why I published it.

As is the nature of PABs it took weeks to actually work through them and derive the necessary conclusions. In that time the casino was exposed to the repercussions of what looked like a terrible performance streak and they told us as much: they were sure that our report was hurting them and they strongly believed that the PABs were largely spurious. We agreed to pull the report until the final results were in.

When the results were finally in, almost two months after the initial report was posted, the casino was proven 100% right: 80% of the PABs were bogus, malicious or outright fraud. The bottom line was that the casino group had been hit by a wave of fraudsters who had focused a coordinated attack against them. In the end it turned out that there was nothing unusual about their numbers at all, just the usual rate of PABs for a group of that size.

So, from my perspective, I did damage to a group that I assumed were up to no good based on the raw data I had in front of me. I had assumed wrong and had jumped the gun by publishing that data before the results were in.

Now you could say "ah yes, but players would eventually get the final results and adjust their opinions accordingly". I say true, some would, but the vast majority would not and in the meantime the internet would have reacted to my inflammatory information and gone on about it's business. Stuff like that is very difficult to claw back once it's out of the bottle. That I've learned from hard experience too.

Anyway, as far as I'm concerned I was in the wrong, I inadvertently mislead the readership, and the casino suffered unnecessarily. All bad things that could have been avoided if I'd waited for the PAB verdicts before announcing the results.

It's no great leap to see that I'm pretty determined to avoid making that mistake again. That is primarily why I believe that preliminary PAB info is not publishable and why such info does not appear in the weekly reports. As much as I understand the desire to see that info, especially when you know it's out there somewhere, I still believe that it is unfit for public consumption.

And finally there's the "what if I did?" scenario: if I did publish prelim data then I'd have to follow that up with explanations of what happened, a data trail if you will connecting the original statement with the final results. Lots of extra work that will, as I hope I've demonstrated above, be pointless and misleading no matter how diligently I pursue it. And all this on top of what I currently need to do which I barely manage to get done as it is. No thanks.

I'm still open to suggestions on this but they must address the concerns expressed here or they are non-starters, IMHO.

I have made two posts .. hardly trolling. ... But wait, I have disagreed with you and your master. How remiss. That is of course unforgiveable.

Whether it's one post or a hundred, you're being a troll, as you've demonstrated yet again. Trolls aim to disrupt and disturb, number or frequency of posting does not define their actions.

That's basically what I have been suggesting for four months now in a few different threads around here.

We know this Rob, it has not gone unnoticed. Frankly I've been moved to advocate this more than once but it has it's problems too -- moderating being the first one that springs to mind -- and the current situation avoids a lot of them. Not that that makes it the ideal solution, just that it's the least screwed-up one so far, give or take, no offense intended.

 

[maxd]

I'd like to reword one paragraph of the above (see bolding):

Now you could say "ah yes, but players would eventually get the final results and adjust their opinions accordingly". I say true, some would, but the vast majority would not and in the meantime the internet would have reacted to my inflammatory information, redistributed it (possibly widely) and gone on about it's business. Stuff like that is very difficult to claw back once it's out of the bottle. That I've learned from hard experience too.

 

[Casinomeister]

Back to normal

After much thought on this, I've decided to give it another go - business as usual, registered members have full posting privileges in the Complaints section.

I'll be contacting a few Meister members to act as hall monitors and/or complaint mentors to ensure that newbies follow the correct procedures.

 

[reject726]

I have to say I am surprised but credit where it is due. It is a great move. Thank you.

 

[reject726]

Whether it's one post or a hundred, you're being a troll, as you've demonstrated yet again. Trolls aim to disrupt and disturb, number or frequency of posting does not define their actions.

Dont think you can insult me and expect it to go unanswered. If you cant conduct yourself in a professional manner you shouldnt be in the position you are. I posted an issue I had in the feedback section and got a crappy, sarcastic response which I rightly addressed. I then got another insulting response which I once again addressed. I did nothing except disagree and if that makes me a "troll" by your definition then fine but you should remember that if I had been spoken to in a professional manner I would have nothing to troll about.

 

[reject726]

I notice now that I have been restricted in the following ways:

You may not post new threads
You may post replies
You may not post attachments
You may not edit your posts

Thanks for allowing a free and open discussion forum.

 

[Casinomeister]

...

Thanks for allowing a free and open discussion forum.

You can thank your fellow members for that one. Someone nailed you with "negative rep points". This forum is self moderated at times. When you piss some members off, they'll bump your rep points down. You're in the "less then Zero" user group at the moment. More information here:
https://www.casinomeister.com/forums/help/forum-rules/

 

[maxd]

Thanks for allowing a free and open discussion forum.

Why is it that the trolls are always the first ones to be complaining about freedom of speech issues? Perhaps because they abuse them the most?

Anyway, check the Forum Rules wherein you will find:

1.14 - No Trolls. From Wikipedia: "A Troll is someone who posts ... with the intention of baiting other users into an emotional response or to generally disrupt normal on-topic discussion." Trolls will be waterboarded, and their accounts will be permanently disabled.

Keep it up 'reject' and you can see where you are headed.

 

[reject726]

Whatever. You think Ill just shut up and let you abuse me? Fuck you and the horse you rode in on you useless cunt.

 

[spearmaster]

Bye potty mouth.

 

[Pinababy69]

Acckkk.....cough, choke....grrrrr....THAT word!! That was so uncalled for. Thanks Spear.

 

[maxd]

Whatever. You think Ill just shut up and let you abuse me? Fuck you and the horse you rode in on you useless cunt.

Ooopsy, someone seems to have suffered a verbal malfunction.

Is there an emoticon for "don't let the door hit you in the ass on your way out"?

 

[cynthial]

I thought he deserved to go down with the rest of the dootie.

 

[NewOrleans]

Maybe complaints regarding accredited casinos and poker rooms should be only sent to the person handling accredited casino and poker room complaints via email?
Then the person can decide if it's worth posting up or not.And make sure you only accept serious non-rogued casino complaints.

By allowing people to post complaints without filtering can be damaging to certain accredited casinos.People could believe lies or it could spawn a big debate before it can be filtered as useless material.First impressions last longest and members might not even get to read the "damage control" post that discredits the post.By then the foolmeister is always grinning!
Allow anyone to post complaints about rogue casinos as they please,after all they should be exposed...But do not make a open casino complaint section just keep open a rogue casino & general complaint section.

A general complaint will usually not affect business anyway but a serious accusation could do damage if it isn't filtered in time.So maybe a serious accusations section too The only thing worth telling rogue complaints is I told you so(in a kind passive fashion)

 

[NewOrleans]

Ok here is my complaint,it's how your high and mighty members bash new members that sometimes go a bit over their heads too fast and don't even tell them anything.

I was doing really good then all of a sudden I wake up to find out everybody hated me for posting my web portal,no word of warning.
Then they order a tracking be done so they can find a reason to ban me.

The lack of sensitivity for the lower IQ member population is a shame,I am not really smart and I am actually special needs but I try guys.

How many other members got this done to them I imagine?

Do you have any idea what this does to a person with depression and anxiety issues?I gamble a lot and it's one of the only things I am good at,people don't know how I win because I look stupid,but I do and I share my advice.

I made a new handle with a different IP and said to myself never again would I allow myself to be bashed for any reason again and was doing very good for 100 posts,I posted 100 posts in less than 10 days,I went over my head and am sorry,I wish you would of gave me a chance to remove my link before this happened.

But it provides way too much entertainment for insensitive people to bash me don't it?Really the shame is not on me but to "high" members...

 

[lots0]

#2: although you may not have specifically intended it so your post demonstrates a contempt and disrespect for what we do and how we do it. I'm not confronting you personally here but I do not think such offhand disregard should be allowed to pass unremarked...

I didn't read any "contempt and disrespect" towards what you or Bryan do here from Pina's post at all.

Max you seem a little defensive... and rather cynical.

I thought you had to be old and have fought and survived a war and then worked in government to be so cynical...

We (the regulars) all know what you do for Bryan is not easy and we all know there is a cost and time outlay involved in what you do with the PAB's.

We also appreciate that CM offers the PAB service, after all the PAB is BIG part of what CM is all about.

 

[Casinomeister]

I'm closing this thread because the discussion is going nowhere but whacko-ville.

I started this thread detailing the new requirements for posting in the complaints section. But since then those rules have been rescinded and it's back to normal.

So in short - case closed.