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Complaint to SuproCasino

Discussion in 'Casino Complaints - Bonus Issues' started by ross2753, Jan 17, 2010.

    Jan 17, 2010
  1. ross2753

    ross2753 Dormant account PABnoaccred

    Below is my email complaint to supro casino, please please share your thoughts/advice. Thanks


    To The Manager,

    Following my telephone conversation today with John from your support team I was advised to contact you for assistance.

    If I may I will start from the beginning. My name is Ross and I like to play blackjack and roulette. I joined your casino site last night and deposited 370, I also received a 50 bonus which I did not ask for and was not expecting. I played a dozen or more games of blackjack staking around 100 a game and more if you include doubling down. I was winning and I decided to stop playing when my balance was at 1025.

    I then wanted to cash out and i assumed I would be cashing out 975 as i was not expecting to cash out the bonus. I was very shocked to learn that this was not possible and that my money was effectively tied by wagering requirements for the bonus which I did not want.

    As i see it the money i won was using the 370 i deposited, and without that i could not have achieved a gross win off 975. My stakes level also supports that. I am very surprised this is even an issue and i have never had such a problem with any other sites in the past. I think it is very unfair to bundle my deposit with the bonus and treat the whole money as bonus money and bonus winnings as this is not the case.

    Also i was told that blackjack does not count towards wager requirements anyway, therefore making it impossible for a customer that only plays blackjack to ever collect money because of this bonus issue. Surely this is not right either.

    I am very disappointed with what has transpired as I deposited my money in good faith and i do not believe that SupraCasino are acting in the spirit of fairness and the game.

    I would like to request that I be able to withdraw the 975 and should that happen i would be happy to continue to use your casino. I look forward to a positive outcome on this matter.


    Ross *****

    Username: *****
    Last edited by a moderator: Jan 19, 2010
  2. Jan 19, 2010
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    As it happens Supro is an 888.com property and that whole group is on our "No Can Do" List.

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