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Complaint against Miami Dice Casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by tmlftw01, Mar 16, 2018.

    Mar 16, 2018
  1. tmlftw01

    tmlftw01 New Member

    Location:
    Canada
    Hi,


    For the last 2 months Miami Dice casino has not paid my $76.31 withdrawl. I provided all the necessary bank info and they said they sent it, I asked my bank and they told me it was never received like Miami Dice claimed.


    A support rep then showed me the account they sent it to; which did not match my bank account number. I told them this is my account # you sent it to the wrong one and they replied if you rearrange the account number we sent it to it's the same; which makes no sense cause how does this support rep understand how the Canadian banking system works?


    Now I have never had any issues with Caddell casinos before in terms of withdrawls; when they withdraw to my credit card, but when they try to withdraw to my bank, there are numerous problems like the current one I am experiencing.


    I told them I would black list their site, they insist the money was sent to me and I am lying and I have tried to show them proof otherwise that they are wrong but they are not listening.


    It is only $76.31 but it is the principle here, I never received my money, Miami Dice is lying and they are doing nothing to try to help me out with the situation other then sending me the same emails over and over again.



    Thank you.
     
  2. Mar 31, 2018
  3. tmlftw01

    tmlftw01 New Member

    Location:
    Canada
    Hi as a follow up to this, it has been 15 days since I posted this and Miami Dice continues to put me through BS and not respond to me. I sent them 2 PDF documents 9 days ago expecting a prompt response.


    They have not responded at all and told me 6 days ago that i need to be more patient; how long does it take to look at 2 documents?


    Do not play at this Caddell Casino, I will continue to black list this site until this is resolved where based on the answers I am receiving may not be any time soon :(
     
  4. Apr 2, 2018
  5. tmlftw01

    tmlftw01 New Member

    Location:
    Canada
    Hello again another follow up.


    After 11 days and apparently "looking" at the documents I provided they told me that I was lying and that I did receive the money, even though the documents clearly state that I never did receive my money.


    After snapping at yet another email to support, I told them they are lying, i never received the money and also told them how can i receive the money when the documents I provided clearly showed I never received it?


    They continue to bullshit me with this narrative that I received it, well if i received it, where is it ? LOL.


    I dont know what else to do, these people fleeced me out of $76.31 and there isn't much i can do. It is their word against mine and even though I have provided proof that backs up my claim that I never received my money, I have to accept that these people will never pay me out :(
     
  6. Apr 2, 2018
  7. 4048

    4048 Experienced Member

    Occupation:
    Site manager
    Location:
    Malta
    "if you rearrange the account number we sent it to it's the same"

    Are you for real? CS really said this?
     
  8. Apr 2, 2018
  9. tmlftw01

    tmlftw01 New Member

    Location:
    Canada
    Yes @4048 they did, I kid you not. They said this:
    Please be advised that both the account numbers in question is actually exactly the same, It's just in a different format. Please provide us with the above and we will have a further look into this matter for you.

    We appreciate your co-operation in this regard. We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries.


    This is from my bank also.


    Mr. ********, Thank you for contacting BMO Bank of Montreal about your BMO accounts. I apologize for the delay in responding. I can appreciate your concern in ensuring you receive deposits into your account in a timely manner. After reviewing your account, I can confirm there have been no deposits for the amount of $76.31 in January, into your account. I wish to assure you the institution where the funds are to be credited does not immediately receive deposit instructions. As soon as BMO Bank of Montreal receives proper instructions for an deposit, the funds are credited to your bank account automatically. I trust this information is helpful for you, Mr. ******. If you have any questions, please contact us again. Thank you for choosing BMO Bank of Montreal.


    They want an official letterhead now, but Ive already sent them PDF documents from my bank account and this is from the bank themselves.
     
  10. Apr 5, 2018
  11. tmlftw01

    tmlftw01 New Member

    Location:
    Canada
    As another follow up, the bank informed me that they cannot provide a letterhead for this type of transaction. They were also dumbfounded by the fact that Miami Dice Casino Support could not accept the PDF documents as an official document showing that the money was never received.

    They have offered to speak to Miami Dice support casino directly but it does not seem like Miami Dice wants to do such and keep insisting I am lying.


    All I can say is that this has been the worst support experience I have ever had against a casino. This is 3 months outstanding now and they continue to insist I am lying.


    Please permanently black list this scam site.
     

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