Complaint about Casinomeister

Status
Not open for further replies.

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Lucky Emperor's T&Cs
Link for those who wish to not read this now...
You do not have permission to view link Log in or register now.


Lucky Emperor Casino Terms and Conditions
Sign Up Offer Terms and Conditions

Deposit Bonus Promotion


1.To be eligible for this offer, players must have a first time REAL account.
2.All bonus monies will be credited as points to the player's Casino Rewards account.
3.Each individual deposit made with Lucky Emperor Casino is considered a single deposit for the purpose of this promotion. The total of successive deposits cannot fulfil the sign up bonus requirements - each deposit is only considered individually. Therefore the first deposit ONLY will determine the bonus amounts allocated for the purpose of this promotion.
4.Your deposit may be cashed-in, providing any minimum bet requirements associated with redeemed bonuses have been satisfied.
5.Bonus amounts credited to a player's bonus account are subject to 30 times play-through before they may be cashed in.
6.In the interest of avoiding any confusion related to this promotion and the winnings transferred to the Real account, the Player agrees to commit to the wagering requirements for all bonuses/winning obtained in accordance with the normal Terms and Conditions as stated in General Terms and Conditions below.
7.The wagering requirements (for withdrawal purposes) will start being counted from the time the all Bonus monies are added to the Casino account.
8.The Player acknowledges that in order to be eligible for any promotion or bonus, they must be playing with the primary currency used in the country where they have a registered address from where they are playing. Lucky Emperor Casino reserves the right to withhold bonuses resulting from deposits in any currency made in contradiction to this condition. An exception to this clause is made for USD and CAD.
The Player recognises that in addition to terms stated above, they are also bound by all General Promotion Terms and Conditions, as well as General Casino Terms and Conditions.General Promotion Terms and Conditions
1.All promotions can only be claimed once per person, household, family, household address, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school.
2.Unless specifically stated otherwise, no two promotions can be used in combination and promotions only apply to deposits and wagers on the Lucky Emperor Casino software download.
3.Every effort will be made to credit the Player's account with any promotional points within one business day or sooner. Promotions that are earned over a time period such as weekend or monthly bonuses will be awarded within one business day following the end of that time period i.e. on the Monday after the weekend or on the 1st business day of the following month.
4.In the interest of avoiding any confusion related to promotions and any winnings transferred to the Real account, the Player agrees to commit to the following wagering requirements. These include:
i.The Player's deposit may be cashed-in, providing any minimum bet requirements associated with redeemed bonuses have been satisfied.
ii.Bonus amounts credited to a Player's bonus account are subject to 30 times play-through before they may be cashed in.
iii.Different games played may contribute a different percentage of the play-through (up to 100%) towards the required play-through.
iv.The contributing percentages are as follows:
a.Slots and Parlor Games count 100% towards wagering requirements
b.Table Poker, Casino War and Sic Bo count 50% towards wagering requirements
c.Video Poker, all Blackjacks except Classic Blackjack, Craps and Baccarat count 10% towards wagering requirements
d.Caribbean Draw Poker, Texas Hold'em Bonus Poker Gold, Triple Action Hold'em Bonus Poker Gold, Classic Blackjack and all Roulettes count 2% towards wagering requirements
e.All Aces Video Poker does not count towards wagering
5.Doubling up on any game at Lucky Emperor Casino will not count towards your wagering requirements. All Aces Video Poker - please be aware that this game will not count towards wagering requirements and no loyalty points will be earned when playing.
6.Casino Rewards reserves the right to refuse a promotional bonus for any reason whatsoever, including, but not restricted to Player abuse.
7.For a Player to receive the refer-a-friend bonus the referred Player must deposit $100 or more and have wagered over $1,000 for the referrer to receive the bonus. The referred Player must first satisfy all of the Promotional Terms and Conditions including those that relate to earning the sign up bonus and turning it over sufficiently to be eligible to withdraw the bonus.
8.In the event that the Player has not made a deposit at this or any other Casino Rewards member casino, you may not redeem more than one sign up bonus within the Casino Rewards network, regardless of the individual casino offering the sign up bonus.
9.In the event that Lucky Emperor Casino deems a Player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the Player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the Casino.
10.If the Credit Card or Ewallet used to deposit and/or withdraw funds is not in the name of the individual registered on the Lucky Emperor Casino account, then all winnings will be void.
11.Promotional offers by email are for the intended recipient only and cannot be transferred. If you are not the intended e-mail recipient, the offer is null and void.
12.All casino promotions are reviewed regularly and we reserve the right to change the offer and or terms at any time.
13.Lucky Emperor Casino reserves the right to correct any error in bonus points, casino credits, and/or prizes awarded. Winnings will not be affected but the players balance will be adjusted to reflect the correct amount when any error is detected.
14.Promotional bonuses/prizes that remain unused in a Player's account for longer than 2 months from the date of registration, will be forfeited. Promotional bonuses/prizes will be deemed "used" once the minimum wager requirements have been met. The sign up bonus is determined by the date an account is opened. If a Player opens an account but leaves it dormant for a period of time, the Player will still be awarded the sign up bonus that was active when they joined Lucky Emperor Casino.
15.If, while playing at Lucky Emperor Casino, the Player wins a sum regarded by the Casino Management as worthy of publicity, the Player agrees to be available for any event of such nature arranged by Lucky Emperor Casino. At all times, Lucky Emperor Casino will do its utmost to protect Player's privacy.
16.While Lucky Emperor Casino protects all personal data entrusted to us, we reserve the right to use Players' first names and/or initials in any Casino announcement pertaining to promotion results.
17.Employees, officers and directors of Lucky Emperor Casino, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for entry. The same terms shall apply to the direct families of such persons.
18.We contribute to and make use of a shared industry database of promotion abusers and fraudsters. Individuals known from this database will not be eligible for any promotional offers and Lucky Emperor Casino reserves the right to lock their account and refuse access to Lucky Emperor Casino.
19.Only promotions specifically advertised on this Casino's website will be honored by the Lucky Emperor Casino. Any promotional offer issued by any other party, including but not limited to affiliated persons or organizations, may not be recognized by this Casino and are thus deemed invalid.
20.Any promotional CD offer distributed by CasinoRewards is for the intended recipient only and cannot be transferred. Players must have received a written invitation addressed to them from CasinoRewards in order to take advantage of any part of this promotion.
21.Any promotion or giveaway run by Lucky Emperor Casino for any kind of merchandise or cash is not inclusive of any taxes, registrations, licensing, insurance, postage or delivery unless otherwise stipulated within the promotion terms and conditions.
22.Any cash prizes awarded by Lucky Emperor Casino will be paid directly into the recipient's Casino Rewards account or casino account.
We apologize for any inconvenience but we are required to take these steps due to abuse in the past. Please be aware that all suspicious withdrawals will be audited before being processed.

Cash Account Terms and Conditions include:
1.For Players who receive a first deposit or sign up bonus, a minimum of 30 times the bonus balance must be wagered prior to making a withdrawal from their Cash account. Please note, as a Player's bonus balance clears from their bonus account to their cash account the wagering required to withdraw from the cash account will also decrease. For example:
i.If a Player receives a $100 bonus, they will have to wager approximately $3,000 based on a game with 100% wagering contribution (e.g. Slots and Parlor Games) before attempting a withdrawal.
ii.Similarly, they will have to wager $6,000 based on a game with a 50% wagering contribution (e.g. Table Poker, Casino War, Sic Bo) and so on.
Bonus Account Terms and Conditions
1.A Player's total account balance consists of a cash account balance and a bonus account balance.
2.A Player's bonus account cannot be cashed in, but can be used to place wagers.
3.A Player's cash account may be cashed in provided any minimum bet requirements associated with redeemed bonuses have been satisfied.
4.Specific wagering requirements are indicated in the General Promotion Terms and Conditions.
5.As the required play-through requirements are met, funds are automatically transferred from the Player's bonus account to their cash account.
6.Play-through is achieved when any wager is made. The Player can use either their bonus or their cash account.
7.For any wagers made, the wager is deducted from the Player's cash account. If there is no cash available, then the wager is deducted from the bonus account. This effectively means that funds in the Player's bonus account are only played if there is no cash balance.
8.If a Player makes a withdrawal, their bonus account is reset to zero; however any unmet wagering requirements will remain. This means that if a Player chooses to take back the money they deposited, they will lose any bonus money they may still have remaining in their Bonus Account.
9.Winnings on wagers made from a Player's cash account are credited directly to their cash account. Winnings on wagers made from a Player's bonus account are credited to their bonus account.
10.Where crediting a Player's bonus account with winnings that would result in the bonus account exceeding the size of the all bonus amounts, any excess winnings are credited to the Player's cash account. Note: This is less any automatic transfers from bonus account to cash account that had occurred.
11.If Lucky Emperor Casino deems that the autoplay feature has been used for the purpose of meeting bonus account wagering requirements, Casino Rewards reserves the right to void winnings.
12.Observations of playing patterns such as the playing for deliberate minimum risk, equal, zero margin or hedge betting may not be considered as playing in the appropriate spirit for the purposes of meeting bonus wagering requirements. Should Lucky Emperor Casino deem that these practices have been utilized for the specific purpose of meeting wagering requirements, Lucky Emperor Casino reserves the right to withhold any cashins and/or confiscate all winnings.
13.Lucky Emperor Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. 'Irregular play' includes but is not limited to any one or more of the following types of play:
i.Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;
ii.Using the double-up feature to increase bet values;
iii.Even money bets on Sic Bo, Craps and Roulette
Banking and Withdrawals Terms and Conditions include:
1.The Player accepts that it is their sole responsibility to ascertain whether they have sufficient funds in the bank account selected to be debited for e-check, ACH or any other web wallet deposits made at Lucky Emperor Casino at the time that the deposit is made and at the time the deposit is debited from the Player's bank account. Lucky Emperor Casino reserves the right to reject deposits with insufficient funds in the account to be debited at the time of the deposit and/or void any winnings accrued as a result of that deposit. For the avoidance of any doubt it is considered fraudulent to make an e-check, ACH or any other web wallet deposit into the casinos or poker rooms when there is insufficient money in the bank account selected to be debited at the time of the deposit, even if it is the player's intention to transfer the funds at a later stage. If Lucky Emperor Casino is suspicious of any deposits prior to paying any winnings, it may request proof that the funds were available at the time that the deposit was initiated.
2.Withdrawn funds will be held in pending for 2 working days, during which time you may reverse the withdrawal in order to continue playing at Lucky Emperor Casino.
3.Players who win a sum that is 5 times or more greater than their total purchases across all CasinoRewards partner casinos will only be able to withdraw their winnings at a sum of $4,000 a week. All progressive wins/payouts are exempt from this clause.
4.Returns and disputed transactions from Instadebit, E-check, ClickandBuy or any other E-wallets will not be accepted on any casino account in the Casino Rewards network. This also includes any disputes or unsettled transactions from Bank Transfer payment solutions and Credit Cards. In the event that Lucky Emperor Casino receives any returns, all winnings will be lost on all accounts held within the Casino Rewards network, even if the returns have been subsequently settled.
5.Due to e-commerce and online gaming regulations and also requirements by the Financial Action Task Force (FATF), Lucky Emperor Casino reserves the right to conduct a security review and may require you to provide such security documents that the Casino deems necessary in order to maintain our high levels of customer protection and security. In the event of failure to comply with such security requests, Lucky Emperor Casino reserves the right to void any winnings on your account and/or restrict further purchases and withdrawals and/or lock the account.
Casino Terms and Conditions
1.General
i.Website Terms of Use Agreement
a.Except for downloading one copy of the Materials on any single computer for your personal, non-commercial home use, you must not reproduce, prepare derivative works based upon, distribute, perform or display the Materials without first obtaining the written permission of Lucky Emperor Casino.
b.Materials must not be used in any unauthorized manner.
c.BY USING THE WEBSITE, AND THE SOFTWARE PROVIDED BY THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF THIS AGREEMENT.
ii.This page defines the Terms and Conditions that apply to all monies and wagers accepted by us at www.luckyemperorcasino.com (the 'website') and on any website powered by Lucky Emperor Casino.
iii.It is the Player's responsibility to be aware of the terms upon which payments are accepted. Irrespective of this, the onus is still on the Player to be informed of any changes.
iv.These terms are considered correct and fair by Lucky Emperor Casino. Should Players require advice regarding these or any other part of our service, please contact The Casino Support Centre.
v.By registering, the Player is deemed to have accepted and understood all the rules, terms and conditions displayed on the website by Lucky Emperor Casino. We recommend that all Players print out (or save to file) all transaction records, rules of play, cancellation policies, and pay-out policies.

vi.Any criminal or suspicious activity at Lucky Emperor Casino may be reported.
vii.Lucky Emperor Casino reserves the right to refuse access to the Casino of any person. Lucky Emperor Casino also reserves the right to withhold any withdrawal they suspect are in anyway linked to fraudulent activity.
viii.Lucky Emperor Casino reserves the right to revise or remove any part of the Terms and Conditions at its sole discretion at any time and without prior notice. Players should visit this page periodically for changes.
2.Language used in the Casino Terms and Conditions
i.The Casino Terms and Conditions as published (and occasionally updated) are on this website in English. It is the English version of these Terms and Conditions that form the basis of all Terms found in other languages. Translations into other languages are provided as a service in good faith. In the event of ambiguity between English versions and a translation, the English version always retains priority.
ii.Commonly used terminology maintain a standard definition as outlined below, unless otherwise stated;
a.Player - refers to the person whose name is used in the registration of an account at the Casino.
a.REAL Player - A Player who has signed up to a REAL account at the Casino.
b.GUEST Player - A Player who has signed up to a GUEST account at the Casino.
b.Casino - refers to the Lucky Emperor Casino and all its entities.
3.About The Casino
i.Licensing and Regulatory Bodies - Lucky Emperor Casino is licensed under the terms of Kahnawake Gaming Commission, Canada.
4.Jurisdictions
i.Internet Gambling may be illegal in the jurisdiction / country in which you are located or residing. The Player retains sole responsibility for any gaming activity to ensure no law or legislature prohibiting gaming online is contravened.
ii.Players located in countries including, but not limited to; France, United States of America, Israel, Turkey and Hong Kong; may be restricted to engage in any of the Casino's products and/or services. The Casino reserves the right to revise this Condition at its discretion.
iii.All applicants must be over 18 years of age to register with Lucky Emperor Casino. We reserve the right to ask for proof of age from any Player and suspend their account until satisfactory documentation is provided.
5.Player's Casino account
i.All information supplied upon registering MUST be accurate and complete in all respects. Lucky Emperor Casino reserves the right to confirm a Player's address by sending an address verification letter by post to the customer. All correspondence will be discreet with no reference to Lucky Emperor Casino displayed on the envelope. When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Lucky Emperor Casino. However, Lucky Emperor Casino reserves the right to initiate the verification procedure by contacting the Player by e-mail.
ii.Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts until all the account details and balances (belonging to the same Player) are consolidated. Once completed, all other accounts will be terminated leaving a single active account.
iii.Players are asked to keep their registration details up to date. Support Centre should be notified for any changes in address, email, phone number or other contact/personal information.
iv.Lucky Emperor Casino allows all Players to select a password which must be kept confidential. Any actions carried out through Player's account will be deemed valid if user name and password have been entered correctly.
v.All applicants will be sent an email to the registered email address for account activation. All accounts must be activated through this email. Lucky Emperor Casino reserves the right to suspend all activities on the account until the account details are verified. If the Player has previously unsubscribed at a Casino Rewards casino, please contact The Casino Support Centre.
vi.All customer offers are limited to one per person, family, household address, email address, telephone number, debit/credit card and shared computer, eg. school, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players.
vii.Lucky Emperor Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with its website or content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failure, any misuse of the site or its content or any errors or omissions in content. Lucky Emperor Casino reserves the right to close or suspend a Player's account.
viii.Account Dormancy
a.If after 90 days the Player's Casino account shows no activity, it will be considered dormant.
b.In this eventuality, on the first of every subsequent month, a dormancy fee of US$2 (or currency equivalent) will be levied should there be an account balance. This charge will remain in place until the account becomes active again and no longer dormant or if the account balance reaches zero.
c.Should an account remain dormant or inactive with no account transactions for a period exceeding 30 months and where the account also has a balance, Lucky Emperor Casino shall attempt to contact the account holder with a view to return any remaining funds. Should this not be possible, then the remaining balance within that account will be removed.
ix.Inter-Account Transfers
a.The transfer of funds between individual poker accounts are strictly prohibited.
x.Account Suspension / Closure
a.Lucky Emperor Casino reserves the right to close or suspend a Player's account at its sole discretion
xi.To close a Casino account please contact The Casino Support Centre
6.Payment Details / Withdrawals
i.If using a credit or debit card, the Cardholder's name MUST be the same as the name used when registering with the site. Where this is not the case the account will be suspended. Where an account is suspended, Players should contact the Support Centre for details of our verification process. If a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card.
ii.It is the Cardholder's responsibility to retain copies of transaction records and website policies and rules.
iii.It is the Cardholder's responsibility to know the laws concerning online gambling in the country of domicile.
iv.Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card.
v.Updating or adding additional payment details may only be made within the Casino software or by contacting customer services.
vi.Only one Preferred Method Of Payment may be active at any point in time.
vii.Any withdrawals are subject to the charges specified under the banking section.
viii.Due to e-commerce and online gaming regulations and also requirements by the Financial Action Task Force (FATF), Lucky Emperor Casino reserves the right to conduct a security review and may require you to provide such security documents that the Casino deems necessary in order to maintain our high levels of customer protection and security. In the event of failure to comply with such security requests, Lucky Emperor Casino reserves the right to void any winnings on your account and/or restrict further purchases and withdrawals and/or lock the account.
7.Authorisation Procedure
i.Lucky Emperor Casino reserves the right to ask Players for verification documents following deposits made via credit or debit card and/or prior to executing a withdrawal. This includes, but is not limited to:
a.a copy of the card in question (if applicable)
b.a copy of photographic identification documents, such as a Passport or Drivers License
c.documents confirming residence such as a bank statement or utility bill no older than 3 months
ii.Funds must be withdrawn with the same method used for depositing, up to the amount of the deposit. Please note that an Account Holder's withdrawal may experience a slight delay due to our identity verification process.
8.Privacy Policy
i.Recording of Communications
To improve our services and protect the interests of our Players, all telephone calls are recorded for security purposes.
ii.Processing of Personal Details
Any personal data received in regards to an account holder and/or registrant is:
a.Processed in accordance with the rights of the Account Holder concerned
b.Obtained only for a specific and lawful purpose
c.Kept in a secure manner
d.Is utilised for marketing purposes based on the opt-out principle
iii.Disclosure of Information
a.Lucky Emperor Casino will instruct and authorize the credit financial institution by which an Account Holder's account is held to disclose any information as may be requested by any Governing Authority in respect of an Account Holder's account.
b.Lucky Emperor Casino will disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law. For fraud detection and control purposes the Player agrees that Lucky Emperor Casino has the right to transfer your personal data to third parties, including so-called AVS service providers and other partners.
c.Furthermore, Lucky Emperor Casino reserves the right to disclose personal data to relevant recipients where Lucky Emperor Casino has reasonable grounds to suspect irregularities that involve the Player's Casino Account.
iv.Customer Relationship Management (CRM) and Marketing Materials
Lucky Emperor Casino reserves the right to process personal data for CRM purposes. Players can choose not to receive marketing/promotional material at registration and / or unsubscribe from promotional material sent electronically.
v.Correction of Incorrect Account Information
The Account Holder has the right to access the Account Holder's own personal data and/or has the right to correct and/or erase wrong and/or inappropriate data.
vi.Cookies / ActiveX
Lucky Emperor Casino website works by using cookies and Active X components for (but is not limited to) the following purposes:
a.To identify the Account Holder's preferred language so it is automatically selected when the Account Holder returns to Lucky Emperor Casino;
b.For analysis of the Lucky Emperor Casino website traffic so as to allow us to make suitable improvements.
c.The operation of the games (such as the flash casino)
Please be aware that it may not possible to use the Site without accepting these components. If additional information is required, please email The Casino Support Centre
9.Use of bots and Illegal Software
i.The use and abuse of malicious software and bugs in any of the gaming software provided on the Casino platform is illegal. In the unlikely instance that a bug is detected in the gaming software, the Player must inform Lucky Emperor Casino immediately.
ii.Lucky Emperor Casino shall take all necessary measure in case of a use and/or abuse of malicious software and bugs from a Player as blocking of the Player account, freezing of the funds and eventually legal proceedings.
iii.The use of software to influence or modify the outcome of any of the games in the Poker or Casino for financial gain is strictly forbidden and any monies acquired in this way will be deducted from the Account Holders funds.
10.Interruptions in play
i.Lucky Emperor Casino is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of The Casino Management
ii.Lucky Emperor Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Lucky Emperor Casino website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
iii.In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Product, we will not be liable to the Player as a result of any such errors and we reserve the right to void all bets on the games in question.
iv.In the event of a Casino system malfunction all wagers are void.
v.Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, the bet, or that part of the bet if it is a multiple bet/parlay will be null and void.
vi.We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from your account with respect to that stake or wager shall be credited to your account. Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from the Player shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on a Website or your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instant and shall not set a precedent for the future.
vii.Lucky Emperor Casino reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void.
11.Availability of Offers
i.Offers and bonuses are regulated by the promotion terms and condition and bonus account terms and conditions.
ii.All Lucky Emperor Casino offers are intended for recreational Players and Lucky Emperor Casino may in our sole discretion limit the eligibility of customers to participate in any promotion.
12.Collection of winnings
i.Winnings are added in the selected currency for Player's account to the cleared balance of the account. Should the Player wish to withdraw some or all of their balance, the Player may select how much they wish to have paid back.
ii.The minimum withdrawal amount is $50, excluding payments to Fedex/Courier checks and DBT which is $200. If there are any concerns or queries regarding the collection of winnings please email The Casino Support Centre.
13.Responsible Gaming/Gambling
i.Gaming is supposed to be fun but can be addictive. We promote responsible gaming by:
a.Enabling the blocking / suspension of accounts upon request
b.Please contact one of our Support Centre Representatives or click through to one of the links provided in the Responsible Gaming page.
ii.The self-exclusion policy states that: An Account Holder may at any time request that his or her Gaming Account be closed for the reason of problem gambling. The Gaming Account will be closed without hesitation and will remain closed for a minimum of three months. Should Lucky Emperor Casino deem it unwise or unhealthy for the Gaming Account to be reopened, it will be closed forever at the sole discretion of Lucky Emperor Casino.
14.Support, Disputes and Complaints
i.The Casino Support Centre is available if you experience any difficulties.
ii.The current balance and transaction history of Player's account may be viewed at any time. Should there be any claim or dispute arising from past or current transactions please contact us. If we are unable to settle the dispute we will refer the dispute to an arbiter, such as IBAS, whose decision will be final subject to full representation given to all parties involved.
15.Financial Institution
i.Lucky Emperor Casino is not a financial institution and thus any deposits made into Player's account are not due any interest payments on the deposit(s) whatsoever.
ii.Lucky Emperor Casino does not provide advice to Account Holders regarding tax and/or legal matters.
iii.Account Holders who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.
iv.Account Holders are strictly prohibited from utilising Lucky Emperor Casino and its systems to facilitate arbitrage through Currency Exchange transactions. Where Lucky Emperor Casino deems that an Account Holder has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Account Holder's balance without warning or notification.


I've highlighted some of the complaints you've mentioned in your post. If the "bonus" was applied to your rewards account, then why didn't you stop playing and contact (email) support (not live chat) right then? It states it COULD take up to 1 business day for the bonus to be applied. It wasn't the casino's fault you played the money and lost it. If you did receive the bonus and lost then it would have still been the casino's fault because they gave you the bonus?

Also, when you signed up at Lucky Emperor, you digitally (electronically) agreed to the T&Cs, which the casino states can be changed at ANY time WITHOUT notice.

As far as I can see, you and your little group of followers will never be happy with what the site/mods/and members have to offer. If you had to pay for the services here it would give you something more to bitch about. I bet maxd is glad you didn't have to pay for the "free" service, so he doesn't have to offer up a refund for what you consider a breach in contractual terms or the meister mission...
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
PAB service is nothing because CM has nothing in his hand to force casino to solve the problem on player side....if they ( casino ) dont solve it CM put them on NON accreditet list....but who know that???....all players come after they are SCAMED,....then CM suggest to you to play on accredited section ( affiliated )............

blerko, you're trolling... and heaven help me, I'm quoting and replying...

Bryan isn't an affiliate

Now... off to Ignore button land with you...

pardon my moment of weakness, people... mousey now closes her big fat piehole...
 

Temperance Fox

New Member
PABnononaccred
Joined
Aug 22, 2010
Location
Nowhere
Hi everyone

before starting my little reply.
- I've read many treads in these months and keep on reading,even if they're very old
- my english is quite poor, so if I have to write an opinion and it sounds in another way , be patient, pls, thanks
- I use the thanking also to say thanks to talk about this, thanks because I like a part(instead quoting anytime), thanks for the interesting of this matter, so my thanks are not to be read like "let's shoot against CM" and the reputation button imo is too much

In this case the OP is very interesting and didn't find offensive words. I've seen here many resolved cases, but I've seen a sort of silence about CRgroup.This group has about 20 or more casinos, so maybe the matter interests many depositors, and, when they made their experience, usually after they have the same problems, then they probably read here.I don't think they do it before.
For sure to say " CM failed mission" is too excessive , I agree. On the other side they pay you in a regular way, they seem to be honest. But they 're abuser of good player faith. Cause it'snt written anywhere in their site things such "you can't reedem /you can't do, this or that". AFAIK at Lucky Nugget/Gaming club (don't remember group's name) it's clear you can reedem sign up only at one of them, it is written you can't have a promo in the same period only at one...
This is a metaphora:they offer you as many cakes as you want, and when you take them, they beging crying you because you eat too much cakes...

I also think that one is free to write when he has time , and feels to do it, there are many people here who can say their opinion, cause we don't need to wait for the owners.It's a good think, as, when they can, they'll answer in a complete way. Dialogues never kill.
And just for the reason this behaviour interests many gamblers maybe, if we talk about, things can change...why not?

As already written by Simmo or Bingo, I really don't think this is a reason to ban a CM member, cause he writes down his bad experience.
Finally in order to blerko1 post I disagree in a total way.From my personal experience, when I have had some problems, in 3 cases, I've said I let this known in CM forum.Problems were resolved in a very short time, just cause CM is well known and has a really good reputation.

But if I have a bad feeling, or sensation I must be free to write it down without fear of unpopularity or ban

Regarding OP if this Group itself abuses of good faith and even if only doesn't give you what you earn playing (comps locked), I think a little of clearness must be done.

Apologize once again for my bad En
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
Ksech!

As I can see you ignored what I wrote about in the starting thread, I repeat it. Remember, you no need to make such long posts. It is easier to read what I write.

So:

1. What was the reason presented to me as the denyal of receiving my bonus to play with? This: 'In the event that Lucky Emperor Casino deems a Player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the Player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the Casino.'

I don't belong to the cathegory of this rule.It says: 'any'. And it says this 'or' this, not this 'and' this. I fulfilled any, 1 part of the requirements is enough if fulfilled because of 'or' (this is how the logic of the use of 'or' dictates), so I am innocent. If you use or, one part if the requirements is enough when fulfilled. The casino raised a requirements, divided by or, so if 1 fulfills, that is enough. If you want both to be fulfilled, you must use and. In that case, you can say that even if you deposited any, you can still be titled abuser because of the lack of 'serious'. However in that case this rule becomes faulty. You cannot be satisfied with 'any' on one side and 'serious' on the other, at the same time. Bcause for serious, you need at least much. (And I still haven't talked about that I demonstrated serious intention to play, too, anyway, but that is a different story.)

That's all man, you don't need to list all the rules. Enough to list the one that was the reason to deem I am an abuser. We can see it doesn't stand, so we are already ready, I am eligible for the bonus to play with.

However if you want to go further, look at the bonus info on this page:

You do not have permission to view link Log in or register now.


'6. After making your deposit, the Casino will credit your casino account with your bonus. Please allow up to two hours for this to take place.'

The casino presented false information. So he was misleading me.

And if this is still not enough for you, I asked the Live Chat to confirm I will get the bonus. They said yes. So even if I missed any rules, I asked for confirmation, and I acted accoarding to that. I was fair. I did the best I could. I have posted that transcript already as proof. Also to MAX. So I am innocent again.

'It wasn't the casino's fault you played the money and lost it.'

Haven't you noticed that overally it is not that is the source of the problem? But the fact that I didn't receive the bonus to play with even after that time frame that is stated by me, indeed. Why I mentioned that I lost the deposit is to emphasize in this case the casino had profit on me, yet no bonus.

'Also, when you signed up at Lucky Emperor, you digitally (electronically) agreed to the T&Cs, which the casino states can be changed at ANY time WITHOUT notice.'

Indeed, but why do you post this? The rules haven't changed since then, so what's the use of this passage????

'If the "bonus" was applied to your rewards account, then why didn't you stop playing and contact (email) support (not live chat) right then?'

Because I thought, okay I lost the deposit, but I might win with the bonus. And indeed, as it happened, and as I also told MAX too, I contacted the support very soon why the bonus is late.
 

Temperance Fox

New Member
PABnononaccred
Joined
Aug 22, 2010
Location
Nowhere
As far as I can see, you and your little group of followers

Also the meant of rules could be understood in many ways,indeed.
I was prayed not to talk about CM affair or money, but to be in the OP focus

This phrase I quote sounds a little unkind,really.:eek:

Just my 2 last cents
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Just to chime in here real quick:

I don't work weekends - so I'm not going to spend a lot of time with this right now. I have other commitments at the moment (mowing lawns, driving kids around, cleaning the garage, etc.,) that supersede any time I need to invest in looking into Bencuri's complaint about "Casinomeister."

One thing for sure, if Bencuri had been happy with his PAB in November 2009, we probably wouldn't be having to wade through this long thread. His PAB was a simple case of a casino not wanting to deal with his bonus needs. They made it clear that he would be given his comp points if he would demonstrate that he would be willing to risk his own funds without using bonuses. (covered in their terms).

Imagine going to Vegas, staying at the Wynn and being told that your room was comped for the week. You gamble away a crapload of money, and when checking out they charge you for a night's stay saying you didn't gamble enough.

That's what happened to me last year. Did I submit a complaint with the Nevada Gambling Commission? No. I just made the decision that I wouldn't stay there again if it's on my own Nickle. It's their casino, and it's their rules.

You vote with your feet. And that's what a lot of people have done with the CR group. If you don't like a casino's terms and conditions, don't play.

What this has to do with the Philosophy Statement on this site? I don't know. But I promise on Monday I'll look into this. Max and I will relook at Bencuri's PAB from Nov 2009 as well.

That's all for now. Be cool. Thanks!

And keep the trolling down to a minimum thank you. :D
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
'As far as I can see, you and your little group of followers will never be happy with what the site/mods/and members have to offer'

By considering nor MAX nor you take the Meister's Mission in consideration, and call me an abuser all the time, you are right. How could I be satisfied in a forum where the members and staff doesn't even follow the main mission direction.

So, if it disturbs you I cannot be happy, I tell you how you can help on that. Next time you and your group want to suggest I am abuser, remember what Meister's mission says, and reevaluate your claim. Then, I will be happy. This is the main problem I started the thread. So if you wonder why I am not happy, again: just read what I wrote.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Bencuri, it doesn't really matter what anyone says in the end, you already have your mind made up. As a matter of fact, I read your opening post 4 times before I replied, considered different points of view, etc. and still came up with my post...
In all of my time here, you are the first person to go on my ignore list, sorry :( but it bothers me to see/read the dismal attitude...

@temperance fox, sorry if you found the phrase offensive, but I could have phrased it much more unpleasantly...
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
Just to chime in here real quick:

I don't work weekends - so I'm not going to spend a lot of time with this right now. I have other commitments at the moment (mowing lawns, driving kids around, cleaning the garage, etc.,) that supersede any time I need to invest in looking into Bencuri's complaint about "Casinomeister."

One thing for sure, if Bencuri had been happy with his PAB in November 2009, we probably wouldn't be having to wade through this long thread. His PAB was a simple case of a casino not wanting to deal with his bonus needs. They made it clear that he would be given his comp points if he would demonstrate that he would be willing to risk his own funds without using bonuses. (covered in their terms).

Imagine going to Vegas, staying at the Wynn and being told that your room was comped for the week. You gamble away a crapload of money, and when checking out they charge you for a night's stay saying you didn't gamble enough.

That's what happened to me last year. Did I submit a complaint with the Nevada Gambling Commission? No. I just made the decision that I wouldn't stay there again if it's on my own Nickle. It's their casino, and it's their rules.

You vote with your feet. And that's what a lot of people have done with the CR group. If you don't like a casino's terms and conditions, don't play.

What this has to do with the Philosophy Statement on this site? I don't know. But I promise on Monday I'll look into this. Max and I will relook at Bencuri's PAB from Nov 2009 as well.

That's all for now. Be cool. Thanks!

And keep the trolling down to a minimum thank you. :D

Meister, if you find it odd why I played at CR is simply because they shew a totally different face up to that point. Every process was in opposition to the process how they dealt with the bonus at Lucky Emperor. And overally, the main problem why I started this thread is not that the bonus didn't arrive, but that you even took the casino's side on this. And this attitude about CR cases didn't improve through the years. 'No bonus' is disappointing, and you doing the oppotie of what the Meister's mission is also disappointing.

The relation of all this to the Philosophy of the forum is that it is strange that you say bonus abuser is a misnormer, yet you support the casino's opinion when they call me a bonus abuser. Accoarding to the philosophy, accoarding how you describe why abuser is a misnormer, it was strange you supported the casino. They deemed me abuser because of facts that you describe as nonsense. Yet you support them. This is why I always refer to the Meister's Mission.

'They made it clear that he would be given his comp points if he would demonstrate that he would be willing to risk his own funds without using bonuses. (covered in their terms).'

This was fulfilled before the ban was set. So accarding to this criteria, my bonus is locked unrightfully. And they didn't deny the bonus exactly becaus of this. But because or that rule, to be correct. That rule doesn't refer to me. So this criteria doesn't stand.

What's the use of your mission anyway, if you don't follow it, and when it comes problems, you take the casino's side, by accepting the opposite of what you describe in your mission. You say calling players abuser is not rightful. Then, you make your statement about that callng players abusers is rightfull. Well, what is the use if the Meirste's mission then. This way your mission statement is fake.
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
Bencuri, it doesn't really matter what anyone says in the end, you already have your mind made up. As a matter of fact, I read your opening post 4 times before I replied, considered different points of view, etc. and still came up with my post...
In all of my time here, you are the first person to go on my ignore list, sorry :( but it bothers me to see/read the dismal attitude...

@temperance fox, sorry if you found the phrase offensive, but I could have phrased it much more unpleasantly...

Don't wait I will change my mind until it seems I was innocent. Neither the Mission statement of this site, nor the casino rules confirm I am abuser, nor the behaviour of the Live chat. Yet, I am described abuser. This is what is a nonsense. Don't expect I will change my opinion on this then. Casino blames players becase of rules. There are no rules referring to me. So no need to repost the same rules that proved useless again. Any other opinion I am interested.
 

daveboz

Banned User
Joined
Mar 27, 2011
Location
Seattle
Ben
WTG! I would say this forum was created to provide a balance between the industry and the player like 50/50. It is most certainly not meant to be over weighted towards the player as many might think...

They'll just eliminate your WTG and thanks priveliges
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Don't wait I will change my mind until it seems I was innocent. Neither the Mission statement of this site, nor the casino rules confirm I am abuser, nor the behaviour of the Live chat. Yet, I am described abuser. This is what is a nonsense. Don't expect I will change my opinion on this then. Casino blames players becase of rules. There are no rules referring to me. So no need to repost the same rules that proved useless again. Any other opinion I am interested.

For the love of God will you let it go :eek:

Bryan just told you he will deal with it on Monday so go and hit the casinos or something. You've re-iterated your position ad nauseum all day and the more you write the more you make it sound like a vendetta.

The big hang-up you seem to have is that someone i.e. Max or Bryan labelled you a "bonus abuser". Well Bryan says they do not exist, so if one of them said that it was in error.....but we are talking about two words which casinos use to describe players who don't like to risk their money too often but rather want to use bonuses all the time.....and a casino has every right to ban you from bonuses.

CM may not believe in the term "bonus abuser", but he sure knows the kind of player the casinos are talking about when they use it....and I think you will find he supports their right to choose to whom they offer their promotions.

In any case, you agreed to the terms when you signed up. If you did not want to be bound by them, then you should not have accepted them by creating an account in the first place.

@Blerko - we know all about your exploits e.g. your relative that was banned some time ago. It doesn't surprise me to read what you (or whoever was typing) wrote.
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
I accepted the terms, based on which I cannot be deemed abuser. I described why. So I am not an abuser neither accoarding to the terms, not accoarding to the mesiter's mission. Not even ethically, because my deposit and bonus amount is almost 50-50%. There is a clear Mission statement. On the PAB conclusion the staff ignored their own mission direction. If I read in the mission of a page that they burn abusers on fire, I don't go there for help. But if I read abusers term is a misnormer, I go there for help, and I don't think it is irrational when I expect the staff to make claims accoarding to this siprit. Yet, the staff agreed on that I am an abuser. This is nonsense. And this is the main problem.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Okay last post for the weekend. I have shit to do.

...What's the use of your mission anyway, if you don't follow it, and when it comes problems, you take the casino's side, by accepting the opposite of what you describe in your mission. You say calling players abuser is not rightful. Then, you make your statement about that callng players abusers is rightfull. Well, what is the use if the Meirste's mission then. This way your mission statement is fake.

I think you've confused me with the operators of CR. I have nothing to do with them, they can use the term "bonus abuse" as much as they want. They can stand on the top of Ayers Rock and scream "bonus abuser!!" and I don't care. It is their prerogative to consider this term as a legitimate one.

I never called you a bonus abuser. I said that the casino had a right to not offer you bonuses. They were prepared to do so, but you made the decision to not abide by their terms, so that was it.

Are we arguing about free money and comps here? There are certainly more serious issues that we deal with - but whatever, we will relook into this for you.

...They'll just eliminate your WTG and thanks priveliges
I know that wasn't a troll post. Me no like - so chill please. :D
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
Ben
WTG! I would say this forum was created to provide a balance between the industry and the player like 50/50. It is most certainly not meant to be over weighted towards the player as many might think...

They'll just eliminate your WTG and thanks priveliges

I don't think acting accoarding to the mission statement would overweight any side. If you believe in something, that is not overweighting. That is what is called a statement.
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
I never called you a bonus abuser. I said that the casino had a right to not offer you bonuses. They were prepared to do so, but you made the decision to not abide by their terms, so that was it.

I know, but the conclusion of the PAB was that MAX agreed on that the casino is right. It is nonsense if I consider your mission statement. And also because of that the rules are not about my case. Accoarding tot he rules of the casino I am not an abuser!

'you made the decision to not abide by their terms, so that was it.'

I followed the rules. Accoarding to the rules, I am not a bonus abuser. I have pointed this out several times, even in the starting thread. Accoarding to the rules my activity doesn't belong to that cathegory that can labelled as bonus abuse accoarding to the casino. Why do you skip this fact all the time? Can't you see that the casino is calling me abuser and restriction my bonus based on nothing?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Would you be happy if I asked them to give you a bonus? :D
 

Cleveland

Senior Member
Joined
Jun 15, 2011
Location
Texas
Nut Job....that is friggin laughable.

There are 2 members here who really should have their Thanks buttons permanently disabled. It is not right to thank posts that belittle other members.

Maybe you should re-read his post. He didn't say he was a nut job he said the way he worded his post makes him seem like a nut job. He followed it up by saying how he should have addressed/worded the post.

Sad that everyone who responded at first was overall pretty calm and even gave advice on how to solve the situation or deal with it. The OP responds with crazy claims of him being banned and not caring: Ummm sooo.... talking like a nut job and we are the ones wrong for pointing it out. But please continue....rush to his side and save him, I'm sure I had nothing but bad intentions when I tried to help the umm ______....:rolleyes:
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Personally I thought Bencuri's post was pretty rational and well thought out. Whether I agree or disagree is beside the point. And Max in turn had a rational reply. Certainty wasn't any whining or ungratefulness going on. Just a posters opinion. I highly doubt their post offended most members here.

Nut Job....that is friggin laughable.

There are 2 members here who really should have their Thanks buttons permanently disabled. It is not right to thank posts that belittle other members.

And isn't your post belittling a couple of other members? And didn't your friend, Papaya thank you? Hmmmm..................

blerko, you're trolling... and heaven help me, I'm quoting and replying...

Bryan isn't an affiliate

Now... off to Ignore button land with you...

pardon my moment of weakness, people... mousey now closes her big fat piehole...

Not moment of weakness, Mousey. Moment of showing your 'tude, Girl. And you have an excellent 'tude!! :thumbsup:
 

Papa-ya

Dormant account
Joined
Jan 13, 2011
Location
USA
[QUOTE=funeral979;439780]Personally I thought Bencuri's post was pretty rational and well thought out. Whether I agree or disagree is beside the point. And Max in turn had a rational reply. Certainty wasn't any whining or ungratefulness going on. Just a posters opinion. I highly doubt their post offended most members here.

Nut Job....that is friggin laughable.

There are 2 members here who really should have their Thanks buttons permanently disabled. It is not right to thank posts that belittle other members.[/QUOTE]

I thanked Funeral for the bolded part above, I also thanked Maxd and a couple others. But that is my business.
 

Bencuri

Experienced Member
PABnononaccred
Joined
May 13, 2009
Location
Hungary
Would you be happy if I asked them to give you a bonus? :D

It would have been, and would be enough if I could find that you and your staff is loyal to the mission statement, not agreeing with cheaters who mislead people.

For the offer, thank you, but let us leave the bonus for them, it seems from how they acted that they are short on money.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
[QUOTE=funeral979;439780]Personally I thought Bencuri's post was pretty rational and well thought out. Whether I agree or disagree is beside the point. And Max in turn had a rational reply. Certainty wasn't any whining or ungratefulness going on. Just a posters opinion. I highly doubt their post offended most members here.

Nut Job....that is friggin laughable.

There are 2 members here who really should have their Thanks buttons permanently disabled. It is not right to thank posts that belittle other members.

I thanked Funeral for the bolded part above, I also thanked Maxd and a couple others. But that is my business.[/QUOTE]

"Your business"? I am not quite understanding your post here. I was pointing out the hypocrisy of thanking "wrong" posts. Someone thanked me for my thoughts and someone (that would be You) thanked Funeral for doing a more polite version of belittling. So, your business is my business in this case. Okee Dokee? I think you need to take a deep breath and relax, ya know?
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Having temporarily taken Bencuri off my ignore list...
By his accounting...
CasinoMeister's failure to stand by the Meister Mission
CasinoMeister has let down/cheated/scammed:

current number of Active Members:1,865
of which 471 have logged in today

So by Bencuri's reasoning, Bryan should have a whole lot more than a handful of members upset about this whole affair
 
Status
Not open for further replies.

Users who are viewing this thread

Top