"Communication error" at Rizk?

Mouche12

Kitty Lover
PABnonaccred
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Jul 25, 2007
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Amsterdam
So, I just received this email from Rizk:

It’s Good To Have You Back

Hello ,

Your Rizk account has recently been reactivated and I’ve set up a little welcome back present for you: €10 Free Money and a 100% up to €100 Reload Bonus which will be waiting in your Reward section until 01.07., 12:00 CET.

So head on down to your Rewards sections at Rizk, that €10 is not going to spend itself.

Captain Rizk

OUT


When I logged in a message popped up that this email was not intended for me - it was a "communication error" - forgot to take a screenshot sorry. Quite a bummer, not even the 100% deposit bonus. It was not some rogue affiliate but their own marketing team: Rizk.com <[email protected]>. Pfff.
 
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Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
Spintee had the same today as he posted a screenshot on one of the threads.
 

brianmon

Ueber Meister
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mm4
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May 22, 2013
Location
Cumbria
At least it makes a change from all the 'communication errors' you normally get when playing the games there :rolleyes::rolleyes::D
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
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I get those communication errors all the time at VS, get kicked out the games continuously.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
No doubt it's already been covered, but yes, I'd checked that email from Rizk and headed there in haste. Of course it turned out to be a load of bollocks.

Almost makes you think it was a plan to get people to visit the site or something :rolleyes:
 

Jono777

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May 13, 2014
Location
Wolverhampton
Got the email and the pop up yesterday, posted in Strictly Free Spins thread.

After a very polite email to their support they said as a strict one off and if I keep schtum they'd ......

I'll stop the wind up right now :oops:
 

Playford7

Permanent Ban: Too much flaming
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Location
North east England
Yeah I got that email to, was supeised enough at the match offer, never mind the free £10...
needless to say the excitement was all in vain.
 

Playford7

Permanent Ban: Too much flaming
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Joined
Jul 10, 2016
Location
North east England
Got the email and the pop up yesterday, posted in Strictly Free Spins thread.

After a very polite email to their support they said as a strict one off and if I keep schtum they'd ......

I'll stop the wind up right now :oops:
I was in the middle of a pm to the captain before I read the 'wind up part' haha
 

PaaskeDenmark

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No doubt it's already been covered, but yes, I'd checked that email from Rizk and headed there in haste. Of course it turned out to be a load of bollocks.

Almost makes you think it was a plan to get people to visit the site or something :rolleyes:

Agree i just got standard answer back from support on email below I sent even asked if Mr Rizk could look at it but never hear from him anymore. Even back at my birthday nothing. So i though now its my turn to be cheeky and asked by the way you forgot my birthday back in February maybe a small gift is wrapped up somehwere in the corner could you check. Then only received another standard answer back we dont give birthday freebies sorry :rolleyes: nevermind despite well down there after going crazy with deposits. Never again (they do belong to Guts as well thats gone downhill) I will stick to Casumo and Videoslots enough for me and seems slots has stopped paying out anyways :D

Hi

Must say I am very disappointed as I have not been active for a long time due to different reason. I though there would be €10 waiting for me in the account and then there is not showed 1 reward and then just taken away. This is really bad style I understand if it has gone out to all customers and players. But at least let your old time players or loyal ones have the 10 euros??? I can live with not getting the 100% deposit bonus but find it very cheeky to put up a message when login to account??

At least just send a new email out apologizing must say I feel a bit disgusted with this and upset. For me after thinking maybe this was just a nice cheeky stunt to get people to login back into their account in hope they will deposit??

But I can tell you something this has not made me feel to deposit and become active again I am really sorry at least maybe think about your error and maybe honour some of you long time or loyal players it’s a freebie end of the day or that free 10 euros no deposit would have wager requirements would it not?
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Agree i just got standard answer back from support on email below I sent even asked if Mr Rizk could look at it but never hear from him anymore. Even back at my birthday nothing. So i though now its my turn to be cheeky and asked by the way you forgot my birthday back in February maybe a small gift is wrapped up somehwere in the corner could you check. Then only received another standard answer back we dont give birthday freebies sorry :rolleyes: nevermind despite well down there after going crazy with deposits. Never again (they do belong to Guts as well thats gone downhill) I will stick to Casumo and Videoslots enough for me and seems slots has stopped paying out anyways :D

Hi

Must say I am very disappointed as I have not been active for a long time due to different reason. I though there would be €10 waiting for me in the account and then there is not showed 1 reward and then just taken away. This is really bad style I understand if it has gone out to all customers and players. But at least let your old time players or loyal ones have the 10 euros??? I can live with not getting the 100% deposit bonus but find it very cheeky to put up a message when login to account??

At least just send a new email out apologizing must say I feel a bit disgusted with this and upset. For me after thinking maybe this was just a nice cheeky stunt to get people to login back into their account in hope they will deposit??

But I can tell you something this has not made me feel to deposit and become active again I am really sorry at least maybe think about your error and maybe honour some of you long time or loyal players it’s a freebie end of the day or that free 10 euros no deposit would have wager requirements would it not?
Ohh I'm rather sure certain people get birthday gifts mate.
To send out a email saying you have a free tenner and a 100% match from rizk is like a total shock to the system.
To try and claim it only to be told basically 'piss off, we made a error' is a bit poor. No apology or anything.
Granted these errors can happen, everyone is human, and in fairness to the captain he's always been spot on with me regarding PM'S, he's usually rather active, so maybe give the guy time, he's only human after all....or is he...
 

PaaskeDenmark

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Ohh I'm rather sure certain people get birthday gifts mate.
To send out a email saying you have a free tenner and a 100% match from rizk is like a total shock to the system.
To try and claim it only to be told basically 'piss off, we made a error' is a bit poor. No apology or anything.
Granted these errors can happen, everyone is human, and in fairness to the captain he's always been spot on with me regarding PM'S, he's usually rather active, so maybe give the guy time, he's only human after all....or is he...

Yeah mate Captain Rizk is a great guy and been good way back in time but then not heard anything for so long also last couple times i got in contact with them even though I used his contact email. Reason i asked in support. But nevermind im not angry towards Rizk or cant say anything bad apart from this error. They have given me bit way back in time I just don't have the feeling to deposit there anymore as the wheel of risk is just not kind to me and I know this has been discussed plenty of times. And yeah we are only talking about a tenner here its not end of the world and errors happen from time to time at least there was some kind of notification. I can name several good casinos which would not even had done that notification :p
 

Playford7

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Yeah mate Captain Rizk is a great guy and been good way back in time but then not heard anything for so long also last couple times i got in contact with them even though I used his contact email. Reason i asked in support. But nevermind im not angry towards Rizk or cant say anything bad apart from this error. They have given me bit way back in time I just don't have the feeling to deposit there anymore as the wheel of risk is just not kind to me and I know this has been discussed plenty of times. And yeah we are only talking about a tenner here its not end of the world and errors happen from time to time at least there was some kind of notification. I can name several good casinos which would not even had done that notification :p
On the front of things they seem a good bunch mate.
And I agree with you, it should be dealt with better.
Give them time we may get a reason for this, it's not the first time strange emails have been sent to players.
It wasn't the tenner that bothered me, was the chance of a normal player getting a 100% match. That's rare at rizk unless streaming or spending a lot.
Was a disappointment I must be honest for the email offer they sent to be wrong, with no explanation.
 

spintee

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Mar 21, 2012
Location
Northants
Yes the free so called £10 and 100% was talked about yesterday and as you can guess I shot there like a bolt of lighting and surprise surprise NOTHING

Talked to help and it was an error (really :eek: I would nether of guessed that) I warned them that they have to be careful as the gambling commission does not take lightly on this stuff, Like any U.K Government there penny pinching [email protected] and any excuse and they will drain your last bit of blood.

But its not the first time its happend with them and if it was sent out by the platform operator and not rizk them selfs than I would of made the operator pay up, the platform there running from

In reality this could be a huge mistake if the GC looks into it, couple of strikes and they will not let it go

Roger That
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Yes the free so called £10 and 100% was talked about yesterday and as you can guess I shot there like a bolt of lighting and surprise surprise NOTHING

Talked to help and it was an error (really :eek: I would nether of guessed that) I warned them that they have to be careful as the gambling commission does not take lightly on this stuff, Like any U.K Government there penny pinching [email protected] and any excuse and they will drain your last bit of blood.

But its not the first time its happend with them and if it was sent out by the platform operator and not rizk them selfs than I would of made the operator pay up, the platform there running from

In reality this could be a huge mistake if the GC looks into it, couple of strikes and they will not let it go

Roger That
They are the casino of the year on here mate.
No problem at all for them to get away with anything, they have no need.
As said though, give them the time to reply. We all make mistakes, as rizk have here.
And since they won that accolade have been more than helpful and active on here.
Just like guts where.
I have upmost faith in the captain to fly here like superman in the 1980's and explain this fully, In a well scripted and well rehearsed and awesome deminour. We await with baited breath.....
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Hey guys, my apologies for the late reply on this but I have only just found this thread.

In all of our interactions with our customers we make every effort to ensure that the information that we give is timely and accurate. Unfortunately, in this instance, and due to human error, some e-mails were sent out incorrectly and for that we apologise.

As soon as this error was uncovered, within 30 minutes an inbox message was sent to every affected players account notifying them of the error. The aim of this was of course to ensure that all affected players received the information on point of login as this was the most practical and immediate way of informing players of the error so that the error was as clear as we could make it.

We have instigated further procedures to try to ensure that this kind of error cannot be repeated and once again, please accept our apologies.

So, I just received this email from Rizk:

It’s Good To Have You Back

Hello ,

Your Rizk account has recently been reactivated and I’ve set up a little welcome back present for you: €10 Free Money and a 100% up to €100 Reload Bonus which will be waiting in your Reward section until 01.07., 12:00 CET.

So head on down to your Rewards sections at Rizk, that €10 is not going to spend itself.

Captain Rizk

OUT


When I logged in a message popped up that this email was not intended for me - it was a "communication error" - forgot to take a screenshot sorry. Quite a bummer, not even the 100% deposit bonus. It was not some rogue affiliate but their own marketing team: Rizk.com <[email protected]>. Pfff.
 
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