ComeOn Casino

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
hour in chat..flat out refuse to accept the id unibet, 32red betsafe, jetbull, willian hill, bet 365, a hundred others have and accept

That's interesting to know. I played there a couple of times. Interested to see any developments.

What ID are they asking for?
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
different photo ID, I only have the one govt photo ID
sad part is, I sent it before a withdraw, and only now, that I won 1000 bucks and want to withdraw, it's an issue
EVERY casino I've played and withdrawn at over the last 10 years has the same ID,all the way up to and including this week
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
It may yet get sorted, I don't know. I'm just livid; I've never been screwed out of a withdraw (I know huh?..lol)..but I gamble smart, I read Ts and Cs, I don't break terms, I ask around before I play anywhere, use due diligence, and always have my docs on my harddrive.....and the timing hurts, moving in 3 days and that windfall is a Godsend - it's a literal life changer. Just bummed what I thought was a reputable casino might screw me because I made a decent win.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
ComeOn! are part of a reputable group so I'd assume the w/d will be paid and quite quickly. I had an account with them until I closed it a month ago, didn't play there much and made one smallish w/d to Neteller which was paid in less than 12 hours no ID. I lost overall though, does this w/d put you up overall by an chance?
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I wasn't even aware there are others in the group?...who are they?

Take a read of this:
Player reviews, some had your issue but were paid in a few days, some didn't and have been paid in hours to Skrill.

Plus more info.

You do not have permission to view link Log in or register now.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Getting ridiculous. Outside of my soul or blood, I've sent every possible, more than would be healthy for identity theft, proof of who I am.

Government photo ID front and back
Birth certificate front and back
Me physically holding the ID
Most recent utility bill with address matching casino account
Photo of Skrill account, showing the deposit into the casino with amount, date and transaction number, date on desktop, me in background on the desktop
ALL sent from the email account associated with the casino account

If I had a first born, I'd hand him over lol
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Getting ridiculous. Outside of my soul or blood, I've sent every possible, more than would be healthy for identity theft, proof of who I am.

Government photo ID front and back
Birth certificate front and back
Me physically holding the ID
Most recent utility bill with address matching casino account
Photo of Skrill account, showing the deposit into the casino with amount, date and transaction number, date on desktop, me in background on the desktop
ALL sent from the email account associated with the casino account

If I had a first born, I'd hand him over lol

I think the casino should pay you a fee for making all these extra efforts. Apparently, they are trustworthy, and I did play there one time (no cashouts), but I think I'll stick to the NetEnt casinos that do not expect players to go through hoops when providing verification docs (the only thing missing here is a notarised deed certifying the authenticity of the above documents, but I suppose it won't come to that).

Let's see how fast they pay...
 

akrus88

Dormant account
Joined
Aug 6, 2012
Location
Finland
I understand it must be frustrating that casino does not approve same documents others do. But it happens once in a while.
maybe a bit too fast to suspect that they are trying to find ways to avoid your winnings.
I am a bit shocked if they wont verify your account with the docs you mentioned above.

Are you using "mobile" internet (3g, dont know what it is called in english). So that your ip does not stay the same all the time. So it would be possible coincidense, someone has used wellcome bonus at comeon with the same IP(in short timeframe). That might be a reason for extra caution by the casino?

Hopefully you will get it sorted fast and money on your bank account.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I understand it must be frustrating that casino does not approve same documents others do. But it happens once in a while.
maybe a bit too fast to suspect that they are trying to find ways to avoid your winnings.
I am a bit shocked if they wont verify your account with the docs you mentioned above.

Are you using "mobile" internet (3g, dont know what it is called in english). So that your ip does not stay the same all the time. So it would be possible coincidense, someone has used wellcome bonus at comeon with the same IP(in short timeframe). That might be a reason for extra caution by the casino?

Hopefully you will get it sorted fast and money on your bank account.

just my IP, Ip's all good, reads as where I am. No bonus terms in play -straight up deposit
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
Hmmm...Cant say I'll be depositing at ComeOn Casino again after reading this. You've provided all the documentation they could possibly need. What else are they saying you need to provide? Sounds ridiculous. I certainly wouldn't want to get the run-a-round.

Mentioning you're a member here might speed up the process.

Hope you get paid. I think you most likely will but this run-a-round dosent sound like it's really necessary and is more of a stall tactic.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
tbh ive never had any problems with them either docs were sent in years ago , every payment made within 12 hours , the only reason i closed my account there is they started going down the same lines as ladbrokes not liking neteller users i waited to see if they was going to bring back the good offers but it didnt happen , this is a good group i should hope they sort out your mess , good luck
 

dks17

Experienced Member
Joined
Jul 7, 2011
Location
australia
i have been playing there for almost and have made 30+ withdrawals and i have never had an issue except for one occasion. on that occasion my withdrawal was declined because my moneybookers address was different to the address registered to my account with them. once i provided them with some further info and updated docs the issue was resolved within 24 hours and my withdrawal.

I hope that this gets resolved for you quickly and your winning paid
 

akrus88

Dormant account
Joined
Aug 6, 2012
Location
Finland
just my IP, Ip's all good, reads as where I am. No bonus terms in play -straight up deposit

Oh, you did not even use a bonus. Even more confusing how come they are being so extra careful o.O.. can not come up with any reason. Allthough Im sure there must be one, that makes sense.
It is really annoying they useally dont give any reasons/explanations for the extra hazzle.
Hopefully you will get it sorted and here some kind of reasoning.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Just received my confirmation email that my docs were approved (well, 8 actually...no seriously..eight!)

Your documents have been confirmed!
Thank you for uploading your documents at ComeOn.com.
We have reviewed the documents including Photo ID and approved your details.
Please contact support if you have any additional questions.
Team ComeOn


and sent in my withdraw (again).

Will update how it proceeds :thumbsup:
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Money hit my acct at 8:10 am this morning, less than a day after docs were approved - good timing from that standpoint. email says 1-6 days, and arrived less than one.
Rather not have had the headache of the docs being denied and funds sent back into my acct mid-play, but it worked in the end, with some minor grief, but nothing much overall.

If I were a cynical man, I'd wonder if it had to do with my email, where the docs were approved shortly thereafter:

Thank you.
I appreciate this is for player's safety. But who are you protecting me from..myself?
If there's some implication this isn't me, please, think for a moment what this would imply.

First, someone would have to hack my Skrill account to deposit (the one with the email and name that matches my account). Then, being the world's dumbest crook, they withdrew to MY Skrill which in turn goes to MY bank account.

Second, they hacked my casino account in order to deposit, and know my email and password.

Third, they hacked my email to send you all the documents you received from the email matching my casino account and Skrill account.

Fourth, they broke into my mailbox for my most recent utility bill with my name and address which match my account and was sent to you.

Fifth, they stole my wallet to send you my birth certificate and photo ID which was sent to you

Sixth, they broke into my home to access my home computer to play from my IP address and send pictures of my desktop with a photo of me and a date/time stamp on it

Sixth, they spent hundreds of thousands of dollars in radical cosmetic surgery to look like me to match my government photo ID, hold it, and send a picture of that to you as well.

And finally, they still access my email to correspond with you without me somehow knowing.

Obviously, that's all rather silly.
The point is, I don't know what else to do, or send you.
If you'd like, I can stand outside, under my house number, holding a utility bill in one hand, and my ID in the other with the daily local newspaper.
I rather hope this gets resolved. I'm a good player. I like to deposit. I've had my own affiliate site and currently work with a major casino forum so I'm careful to follow all the terms of the casino. Kindly as well, elevate my case to a manager.
Thank you,
Yours,
James xxx


But regardless, they were approved, funds arrived, I'm 1k richer (and lemmie tell ya, moving tomorrow, it's all the difference in the world). Still, kudos to Ben and Guts - docs were sent to Guts after ComeOn (same docs) and approved before them.
But thank you ComeOn for working with me here and having it sorted.

Anyway, all sorted, cheers for following along and being supportive.
 

zazedac

Banned User
PABnononaccred2
Joined
Aug 19, 2012
Location
aus
re comeon ID requests

They are a bit annoying really. I withdrew $1000 one week then the next they said I hadn't provided ID to withdraw again and put the money back in my account. Even though they'd approved all my ID the week prior. HMMM
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Money hit my acct at 8:10 am this morning, less than a day after docs were approved - good timing from that standpoint. email says 1-6 days, and arrived less than one.
Rather not have had the headache of the docs being denied and funds sent back into my acct mid-play, but it worked in the end, with some minor grief, but nothing much overall.

If I were a cynical man, I'd wonder if it had to do with my email, where the docs were approved shortly thereafter:

Thank you.
I appreciate this is for player's safety. But who are you protecting me from..myself?
If there's some implication this isn't me, please, think for a moment what this would imply.

First, someone would have to hack my Skrill account to deposit (the one with the email and name that matches my account). Then, being the world's dumbest crook, they withdrew to MY Skrill which in turn goes to MY bank account.

Second, they hacked my casino account in order to deposit, and know my email and password.

Third, they hacked my email to send you all the documents you received from the email matching my casino account and Skrill account.

Fourth, they broke into my mailbox for my most recent utility bill with my name and address which match my account and was sent to you.

Fifth, they stole my wallet to send you my birth certificate and photo ID which was sent to you

Sixth, they broke into my home to access my home computer to play from my IP address and send pictures of my desktop with a photo of me and a date/time stamp on it

Sixth, they spent hundreds of thousands of dollars in radical cosmetic surgery to look like me to match my government photo ID, hold it, and send a picture of that to you as well.

And finally, they still access my email to correspond with you without me somehow knowing.

Obviously, that's all rather silly.
The point is, I don't know what else to do, or send you.
If you'd like, I can stand outside, under my house number, holding a utility bill in one hand, and my ID in the other with the daily local newspaper.
I rather hope this gets resolved. I'm a good player. I like to deposit. I've had my own affiliate site and currently work with a major casino forum so I'm careful to follow all the terms of the casino. Kindly as well, elevate my case to a manager.
Thank you,
Yours,
James xxx


But regardless, they were approved, funds arrived, I'm 1k richer (and lemmie tell ya, moving tomorrow, it's all the difference in the world). Still, kudos to Ben and Guts - docs were sent to Guts after ComeOn (same docs) and approved before them.
But thank you ComeOn for working with me here and having it sorted.

Anyway, all sorted, cheers for following along and being supportive.

LOL.....:D:D:D GREAT e-mail there, not so succinctly pointing out your incredulity at their ridiculous demands and lack of common sense. Enjoy your funds, that's two of us around a grand better-off this week. Glad all is resolved.:thumbsup:
 
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