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ComeOn Casino

Discussion in 'Online Casinos' started by dionysus, May 26, 2013.

    May 26, 2013
  1. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    ok, what, so I won, now it's a grief?
    WD declined..please send documents (I did yesterday)..funds have been returned to your account.
    Hope this isn't a runaround
     
    2 people like this.
  2. May 26, 2013
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    hour in chat..flat out refuse to accept the id unibet, 32red betsafe, jetbull, willian hill, bet 365, a hundred others have and accept
     
  4. May 26, 2013
  5. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    That's interesting to know. I played there a couple of times. Interested to see any developments.

    What ID are they asking for?
     
  6. May 26, 2013
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    different photo ID, I only have the one govt photo ID
    sad part is, I sent it before a withdraw, and only now, that I won 1000 bucks and want to withdraw, it's an issue
    EVERY casino I've played and withdrawn at over the last 10 years has the same ID,all the way up to and including this week
     
  8. May 26, 2013
  9. djkice

    djkice Dormant account PABnoaccred

    Occupation:
    DJ
    Location:
    Perth, Australia
    thats just lame, I suppose it follows anything for them just not to pay :(

    sorry to hear hope you get it sorted
     
    1 person likes this.
  10. May 26, 2013
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    It may yet get sorted, I don't know. I'm just livid; I've never been screwed out of a withdraw (I know huh?..lol)..but I gamble smart, I read Ts and Cs, I don't break terms, I ask around before I play anywhere, use due diligence, and always have my docs on my harddrive.....and the timing hurts, moving in 3 days and that windfall is a Godsend - it's a literal life changer. Just bummed what I thought was a reputable casino might screw me because I made a decent win.
     
  12. May 26, 2013
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    ComeOn! are part of a reputable group so I'd assume the w/d will be paid and quite quickly. I had an account with them until I closed it a month ago, didn't play there much and made one smallish w/d to Neteller which was paid in less than 12 hours no ID. I lost overall though, does this w/d put you up overall by an chance?
     
  14. May 26, 2013
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    at this casino? yes..100 in, 1000 out
    I guess when there's no betting patterns off kilter, or bonus terms in play, this is the out for not sending funds
     
  16. May 26, 2013
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Have you been successfully verified at any other casinos in their group? If so worth using that argument.
     
  18. May 26, 2013
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I wasn't even aware there are others in the group?...who are they?
     
  20. May 26, 2013
  21. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Take a read of this:
    Player reviews, some had your issue but were paid in a few days, some didn't and have been paid in hours to Skrill.

    Plus more info.

    You must register/login in order to see the link.
     
    1 person likes this.
  22. May 26, 2013
  23. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Getting ridiculous. Outside of my soul or blood, I've sent every possible, more than would be healthy for identity theft, proof of who I am.

    Government photo ID front and back
    Birth certificate front and back
    Me physically holding the ID
    Most recent utility bill with address matching casino account
    Photo of Skrill account, showing the deposit into the casino with amount, date and transaction number, date on desktop, me in background on the desktop
    ALL sent from the email account associated with the casino account

    If I had a first born, I'd hand him over lol
     
  24. May 27, 2013
  25. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    I think the casino should pay you a fee for making all these extra efforts. Apparently, they are trustworthy, and I did play there one time (no cashouts), but I think I'll stick to the NetEnt casinos that do not expect players to go through hoops when providing verification docs (the only thing missing here is a notarised deed certifying the authenticity of the above documents, but I suppose it won't come to that).

    Let's see how fast they pay...
     
    1 person likes this.
  26. May 27, 2013
  27. akrus88

    akrus88 Experienced Member

    Occupation:
    Student
    Location:
    Finland
    I understand it must be frustrating that casino does not approve same documents others do. But it happens once in a while.
    maybe a bit too fast to suspect that they are trying to find ways to avoid your winnings.
    I am a bit shocked if they wont verify your account with the docs you mentioned above.

    Are you using "mobile" internet (3g, dont know what it is called in english). So that your ip does not stay the same all the time. So it would be possible coincidense, someone has used wellcome bonus at comeon with the same IP(in short timeframe). That might be a reason for extra caution by the casino?

    Hopefully you will get it sorted fast and money on your bank account.
     
  28. May 27, 2013
  29. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    just my IP, Ip's all good, reads as where I am. No bonus terms in play -straight up deposit
     
    2 people like this.
  30. May 27, 2013
  31. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Hmmm...Cant say I'll be depositing at ComeOn Casino again after reading this. You've provided all the documentation they could possibly need. What else are they saying you need to provide? Sounds ridiculous. I certainly wouldn't want to get the run-a-round.

    Mentioning you're a member here might speed up the process.

    Hope you get paid. I think you most likely will but this run-a-round dosent sound like it's really necessary and is more of a stall tactic.
     
    3 people like this.
  32. May 27, 2013
  33. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    tbh ive never had any problems with them either docs were sent in years ago , every payment made within 12 hours , the only reason i closed my account there is they started going down the same lines as ladbrokes not liking neteller users i waited to see if they was going to bring back the good offers but it didnt happen , this is a good group i should hope they sort out your mess , good luck
     
    1 person likes this.
  34. May 27, 2013
  35. dks17

    dks17 Experienced Member

    Occupation:
    customer service
    Location:
    australia
    i have been playing there for almost and have made 30+ withdrawals and i have never had an issue except for one occasion. on that occasion my withdrawal was declined because my moneybookers address was different to the address registered to my account with them. once i provided them with some further info and updated docs the issue was resolved within 24 hours and my withdrawal.

    I hope that this gets resolved for you quickly and your winning paid
     
    1 person likes this.
  36. May 27, 2013
  37. akrus88

    akrus88 Experienced Member

    Occupation:
    Student
    Location:
    Finland
    Oh, you did not even use a bonus. Even more confusing how come they are being so extra careful o.O.. can not come up with any reason. Allthough Im sure there must be one, that makes sense.
    It is really annoying they useally dont give any reasons/explanations for the extra hazzle.
    Hopefully you will get it sorted and here some kind of reasoning.
     
  38. May 28, 2013
  39. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Just received my confirmation email that my docs were approved (well, 8 actually...no seriously..eight!)

    Your documents have been confirmed!
    Thank you for uploading your documents at ComeOn.com.
    We have reviewed the documents including Photo ID and approved your details.
    Please contact support if you have any additional questions.
    Team ComeOn


    and sent in my withdraw (again).

    Will update how it proceeds :thumbsup:
     
    5 people like this.

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