I wasn't even aware there are others in the group?...who are they?
Getting ridiculous. Outside of my soul or blood, I've sent every possible, more than would be healthy for identity theft, proof of who I am.
Government photo ID front and back
Birth certificate front and back
Me physically holding the ID
Most recent utility bill with address matching casino account
Photo of Skrill account, showing the deposit into the casino with amount, date and transaction number, date on desktop, me in background on the desktop
ALL sent from the email account associated with the casino account
If I had a first born, I'd hand him over lol
I understand it must be frustrating that casino does not approve same documents others do. But it happens once in a while.
maybe a bit too fast to suspect that they are trying to find ways to avoid your winnings.
I am a bit shocked if they wont verify your account with the docs you mentioned above.
Are you using "mobile" internet (3g, dont know what it is called in english). So that your ip does not stay the same all the time. So it would be possible coincidense, someone has used wellcome bonus at comeon with the same IP(in short timeframe). That might be a reason for extra caution by the casino?
Hopefully you will get it sorted fast and money on your bank account.
just my IP, Ip's all good, reads as where I am. No bonus terms in play -straight up deposit
Money hit my acct at 8:10 am this morning, less than a day after docs were approved - good timing from that standpoint. email says 1-6 days, and arrived less than one.
Rather not have had the headache of the docs being denied and funds sent back into my acct mid-play, but it worked in the end, with some minor grief, but nothing much overall.
If I were a cynical man, I'd wonder if it had to do with my email, where the docs were approved shortly thereafter:
I appreciate this is for player's safety. But who are you protecting me from..myself?
If there's some implication this isn't me, please, think for a moment what this would imply.
First, someone would have to hack my Skrill account to deposit (the one with the email and name that matches my account). Then, being the world's dumbest crook, they withdrew to MY Skrill which in turn goes to MY bank account.
Second, they hacked my casino account in order to deposit, and know my email and password.
Third, they hacked my email to send you all the documents you received from the email matching my casino account and Skrill account.
Fourth, they broke into my mailbox for my most recent utility bill with my name and address which match my account and was sent to you.
Fifth, they stole my wallet to send you my birth certificate and photo ID which was sent to you
Sixth, they broke into my home to access my home computer to play from my IP address and send pictures of my desktop with a photo of me and a date/time stamp on it
Sixth, they spent hundreds of thousands of dollars in radical cosmetic surgery to look like me to match my government photo ID, hold it, and send a picture of that to you as well.
And finally, they still access my email to correspond with you without me somehow knowing.
Obviously, that's all rather silly.
The point is, I don't know what else to do, or send you.
If you'd like, I can stand outside, under my house number, holding a utility bill in one hand, and my ID in the other with the daily local newspaper.
I rather hope this gets resolved. I'm a good player. I like to deposit. I've had my own affiliate site and currently work with a major casino forum so I'm careful to follow all the terms of the casino. Kindly as well, elevate my case to a manager.
But regardless, they were approved, funds arrived, I'm 1k richer (and lemmie tell ya, moving tomorrow, it's all the difference in the world). Still, kudos to Ben and Guts - docs were sent to Guts after ComeOn (same docs) and approved before them.
But thank you ComeOn for working with me here and having it sorted.
Anyway, all sorted, cheers for following along and being supportive.