Non-Bonus Complaint Comeon casino has still not prosessed my withdrawal

Babba86

Dormant account
Joined
Dec 27, 2013
Location
Stavanger
Dear casinomeister,

I started playing at come on casino for about 2 weeks ago in order to try my luck and win some money. I love how the casino is constructed and with the netent games and norwegian chat it was a winner for me.
I tried my luck by making several deposit in total 10k dollars. After long time with bad luck i suddenly startet winning big in live roullette. I won a very substansial amount in the end and decided to make a withdrawal 23.12.2013.

When i tried to make a withdrawal i noticed the 48hour prossesing time due to christmas And low workpower. After withdrawal i had to send the obligatory copy of my documents, front and backside of my creditcard and verification og my adress. Everything went well and the documents got confirmed.

My complaint:
Comeon casino has still not prossesed my withdrawal after 7 days. It all begin with live chat keep telling my that they have low workpower in the economic team for 6 days and today they told me that netent has to confirm my winnings before they can send the money.

Frist of all if the prossesing time takes more than 48 hours the company should inform the player by mail or write the info on the webpage. For me to wait so long for my money mark without bonus its pretty breathtaking. Withdrawal rule in comeon casino in this date is sadly nothing but unfair advertisment. I cant find any players who has not got there money from comeon casino so i just hope it will be prosessed soon.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

I do not think that Comeon Casino has a rep on this forum, so your only alternative is to file a complaint.

You can read more about it here: Link Outdated / Removed

However it is Christmas and everything, so I still think you should wait a few more days. A lot of managers are taking some days off these days and it has only been one ordinary business day since you asked for a withdrawal. If it is a very big win, then I assume that it may need to be approved by the casino manager.

Christmas or not. 7 days is obviously not very impressive.

Congratulations on your win!
 

neilw

Moderator of Live Games forum
Staff member
webmeister
CAG
MM
Joined
Feb 11, 2013
Location
Kent - England
Might be worth checking that there are no messages in the portal where you uploaded your documents. I had a similar issue and discovered that one of my docs hadn't been accepted and they had been waiting for me to do something. I was annoyed that they hadn't proactively contacted me via email to let me know. But once I'd uploaded the doc my withdrawal was processed within the next 48 hours.
 

Babba86

Dormant account
Joined
Dec 27, 2013
Location
Stavanger
Might be worth checking that there are no messages in the portal where you uploaded your documents. I had a similar issue and discovered that one of my docs hadn't been accepted and they had been waiting for me to do something. I was annoyed that they hadn't proactively contacted me via email to let me know. But once I'd uploaded the doc my withdrawal was processed within the next 48 hours.

I got assured from comeon casino that the documents was upploaded and approved by Lisa from live chat right now.

This is the newest uppdate directly from the finance team from askgamblers.com.

Hey!
I'm Daniela from the Finance Team.
We are experiencing really high volumes of withdrawals this Christmas Period but rest assured we are working very fast to pay out everyone as fast as we can!
I had a look at your requests and you should receive the money pretty soon!
Enjoy the rest of the holiday and a massive congrats on your win!
Daniela
Team Come On!

She is telling me pretty soon. I hope that means today..
 
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