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Colosseum group back to its old tricks

Discussion in 'Online Casinos' started by caruso, Aug 13, 2005.

    Aug 13, 2005
  1. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    I thought this group had improved and decided to ditch these shabby tactics.

    Wrong.

    I got the following email:

    Note that the email is clearly personalised with my name and account number (removed here, obviously).

    I phoned up to check on unclear terms:

    CS: "I'm sorry sir, your name isn't on the list of players entitled to this promotion"

    ME: "Err, then can you tell me why I'm currently looking at an email with my NAME and ACCOUNT NUMBER at the top?"

    CS: "Well, it must have been sent out by mistake, sir."

    ME: "Be a bit of a shame if I'd gone ahead, deposited, played and lost, only to be told this after the fact, wouldn't it?"

    To the Colosseum / Grand Hotel / Vegas Slots rep at Casinomeister (where these casinos are ACCREDITED, lol) who I know reads the forum: why do your casinos CONTINUE to send out these fake, "personalised" emails, only to tell the players they're "not entitled"? Is it beyond your people's capacity to run an honest operation? Didn't you stop these rogue tactics, which you were maxing out on a couple of years ago - a while back? Why have you started again?

    Where is the note in the email which says "plese contact CS to confirm entitlement"? Where is there ANY indication that these "personalised" promos are anything other than the emails claim them to be?

    Do you have any explanation?
     
  2. Aug 13, 2005
  3. Mallorca

    Mallorca Experienced Member

    Occupation:
    Night job
    Location:
    Stockholm
    I got the same email yesterday from Colosseum with the same promotion,my name and account number at the top as well.
     
  4. Aug 13, 2005
  5. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Fight them over this. Different trick than they tried to pull on me (refusing on grounds of bonus abuse after playing and losing 250) but just as underhand.

    Mention this site and they'll give in. They're spineless like that. Happy to rip off players until they think it'll give them bad publicity
     
  6. Aug 14, 2005
  7. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    Colosseum Casino used to be my favorite

    Not anymore. Their promotions have dwindled down to practically nothing. Occasionally get a 10%-20% weekend bonus and that's it. I wrote a lengthy, yet objective letter to my VIP rep to report why my play has dramatically dwindled there and they gave me a $10 credit for my "loyalty". I was not looking for hand out, an explanation and/or acknowledgement of my gripe would have sufficed. After playing probably tens & thousands of dollars there over the years, $10 was an insult. I did play it :p and haven't been back.

    My opinion is as the online-gaming industry grows, they must grow with the business and potential customer base. The time has come that there are better, reputable gaming sites that are willing to offer more lucarative incentives to their loyal players. I used to play there almost daily. I asked to be removed from the promo list a few weeks ago. Just got one Friday. :confused:

    I will give them credit for efficient customer support. (my personal experiences) Unfortunately, they have gone downhill when it comes to loyalty or appreciation.
    *edited for spelling
     
    Last edited: Aug 14, 2005
  8. Aug 14, 2005
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    My sentiments exactly! :thumbsup:
    I really can not fathom one logical, sensibly reason why so many casino's offer great sign up offers for new players who will just take this once-off bonus and run, rather than offering decent repeat offers to loyal customers. :confused:

    (As a matter of interest, I signed up a Colosseum a few months ago. Luckily made $270 profit from their S.U.B. and have not been back since! :rolleyes: They have not even made the slightest attempt to tempt me to re-deposit there)

    Is it just me & samoas who thinks this is a totally crazy way to run a casino? :what:

    What do other posters think?

    ===================
    Caruso, Sorry - bit 'off topic' :p
    Can I assume from your original post that your point is that you had already been 'banned' from promotions at this casino?
     
    Last edited: Aug 14, 2005
  10. Aug 14, 2005
  11. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    No, not at all. The point is simply as stated above: that personalised email incentives are mailed out to players who they subsequently claim do not qualify and are not on the mailing list, in spite of those emails containing name and account number.

    This was a long-standing issue with this group a while back. It appeared to get resolved - I had no more problems. Now, it's resurfaced.

    It seems that running an honest, efficient operation is too much for these people.

    I won't be fighting the matter, as there is nothing to fight - other than my irritation at the re-emergence of this. The intention was to make people aware of what's happening, no more. That, and to elicit a response from the group rep, whom I notified by PM. I won't hold my breath, though.
     
  12. Aug 14, 2005
  13. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Sorry Caruso,

    I misread your first post. I thought you HAD gone ahead and deposited and lost. Obviously you can't fight to not be banned from bonuses.
     
  14. Aug 14, 2005
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I agree it's well out of order to send e-mails like this, but I'm still more than a little bit confused! :confused:

    If you have not been 'banned' from receiving promo's:
    a) What made you suspect you were not entitled to this one?
    b) For what reason are you not entitled to it?
     
  16. Aug 14, 2005
  17. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    I just received an email from First Web Casino with a tempting offer to redeposit... If I deposit and wager $100 by Saturday night, they'll credit me $50, and all it has is a combined 5x WR. I recently took them for $495, guess they want some of it back.
     
  18. Aug 15, 2005
  19. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    This has got unexpectedly confused.

    I'm not - just, it would seem, this one. On the face of it, the reason they "peronalise" these things is so that they target the right players with what they want to offer. The more reaslistic / cynical view is that they do it to elicit deposits under false prestenses.

    a) I didn't suspect; I phoned up to check on terms, and the CSR kindly informed me I "wasn't eligible" - see paraphrased chat in my first post.

    b) For what reason was I "not entitled", having received email with name and account number? I'd be delighted to find out myself. Maybe the Colosseum rep can let me know - I PMed him / her yesterday after posting.

    Actually, I was thinking: I wonder what Ecogra's stance is on, err...

    1) Eliciting deposits under false prestenses...
    2) Deceptive / false marketing...
    3) "Bait & switch" tactics...

    ...etc? I'll have a look into it, and consider filing a complaint with them. I've just about had it up to the eyeballs with this jerkoffs and their deceptive tactics. They need a wake up call.
     
  20. Aug 15, 2005
  21. VegasVIP Lounge

    VegasVIP Lounge Dormant Account

    Occupation:
    Support Representative
    Location:
    UK
    Dear Player!

    Caruso, could you please send me your account details so that I can check into this problem?

    Thanks
    Adri Sinclair.
     
  22. Aug 15, 2005
  23. VegasVIP Lounge

    VegasVIP Lounge Dormant Account

    Occupation:
    Support Representative
    Location:
    UK
    Dear Players,


    I would like to take this opportunity to relay some information from the casino, and the Group in question.

    The Group in question is one with the lowest wagering requirements on their bonuses, on the net! That puts them under a lot of industry pressure in itself, but they stick it out and make very few, if any, changes regarding that! That in itself, they feel, is an insentive!

    To Mention this site, and they will give in is not the way forward, as many of these things can be resolved without any threats or what could be termed as black-mailing.

    I have always been available to assist, but as many of you who have contacted me are aware, I do not work FOR the group, merely WITH them and the players. Many players can also vouch for the fact that I do a thorough job, and advise the casino(s) in mention as to what I feel the solution to many of the surrounding problems should be. None of the players felt the need to advocate an aggressive behaviour, and many of them had their problems resolved quickly and efficiently without having to resort to the measures as advocated above.

    Concerning this promotion, Caruso, and everyone else, whos had the invitation, will be accredited with this promotion, once they have fulfilled the Terms & Conditions, Tomorrow 16August 2005. As always, when a promotion has been send intentional or in err, the casino honour the promotion for as long as the player comply with the T & C.

    About new promotions and enticing events happening: Colosseum Casino informed me that they are introducing CASH prizes, with NO STRINGS attached (yes, you heard me no wagering of any sorts) within the next few days. As you have mentioned, they realised that there is a need amongst the players for fun and just enjoy the casino this has been mentioned in their last newsletter.

    The group now consider this matter closed and dealt with. Should there be more players who has received the loyalty promotion please ensure to give me your name and account numbers, and I will ensure that you get top priority.

    Kind Regards
    Adri Sinclair.
     
  24. Aug 15, 2005
  25. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Adri, you have on a number of occasions stated that you do not work for casinos, but WITH them. That's fair enough if you can assist players, but for the record, does that imply that you are an affiliate?

    If not, what is the nature of your relationships with casinos, and with which online casino managements do you have comms which enable you to assist players with legit problems, please ?
     
  26. Aug 15, 2005
  27. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    I don't like sinking to that level any more than anyone else but when driven to it after hours of frustrating email tennis then it is a surprising panacea.

    Its a shame that you have to advocate using mediators to settle simple disputes which could and should be sorted out immediately.
     
  28. Aug 15, 2005
  29. VegasVIP Lounge

    VegasVIP Lounge Dormant Account

    Occupation:
    Support Representative
    Location:
    UK
    Jetset- In answer to your question....

    Dear Jetset,

    I am the Senior Marketing Manager for a company that handles, certain advertising duties on behalf of this group, amongst others. Due to the fact that many of the advertising happens on many public forums and websites, we offer an extended service to monitor and assist the players as we feel that in part, we are a active instigator in the industry, and partly responsible for the welfare of the players, as well as our clients.

    On this forum, and at least two others, I am the representative for this group. On other forums, my colleagues would assist their particular assigned clients and players.

    I have been in the industry since 1997 on various levels, one of which is Marketing and the other, which is consultative in public relations for many different groups of online (and offline) casinos.

    The only way I assist, is by helping the likes of Brian and other forum owners should they be involved or the players directly, as I have direct relations with top management of the individual properties.

    Having said all of that, as I am not part of that Top-Level management team for the groups, nor part of the casinos, I do not have any power to make decisions regarding certain issues and matters. The operators will only take my advice to a certain level/degree which they do more often than not but in the end, as always, they have the final say.

    Jetset, as much as I feel that your question is legitimate, I also feel that I would prefer not to have the spotlight on myself yet I understand that in the industry there is a need for understanding and, of course, trust. I recognise your journalistic skills, and therefore know that resistance is futile. :thumbsup: ;)

    I hope that this clarify things for everyone, and would like to extend the invitation again to let me try and assist you when you need help with certain problematic situations with the Vegas VIP Lounge Group.

    Kind Regards
    Adri Sinclair.
     
  30. Aug 15, 2005
  31. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    I emailed a request to confirm that, receipt of email notwithstanding, I WASN'T entitled. Response:

    I included the original email invitation in the message so there could be no doubt I received it. They read the email, saw I was clearly "selected" - and then told me it was for "selected players only".

    Onwards:

    Clear up one important point for me here, if you please: is this an accusation of "blackmail" on my part? If so, you need to substantiate the allegation - from where in my initial post is this conclusion drawn? My post, as usual, was a factual warning about deceptive practices. I want nothing in monetary terms. I'm certainly not about to go through the contrived charade of depositing for a promo which, in the normal, corrupt course of events, I would be denied, but that I will receive on the basis that I posted at Casinomeister and apparently indulged in "blackmail"!

    Really? That's good of you. Well, here's the news: I don't. I'm not REMOTELY interested in the money, the promo or whatever else. You are eliciting deposits under false pretenses. You were doing so years back (I am painful testimony to the fact, including fully two complaints submitted to Bryan), and you're STILL doing it. Whoopee that the 10% of forum readers will get satisfaction. I know they will, and it isn't about them: it's about all the others who don't read the boards and who WON'T get "satisfaction".

    Until you put an end to this corrupt practice of bait & switch, the matter is not remotely "closed and dealt with".

    Regards,

    Caruso The Blackmailer.
     
  32. Aug 15, 2005
  33. VegasVIP Lounge

    VegasVIP Lounge Dormant Account

    Occupation:
    Support Representative
    Location:
    UK
    Caruso - Apology!

    Dear Caruso,
    Nowhere did I make the accusation that you, or anyone else was blackmailing the casino (or myself), I merely tried to explain that THAT is how it could be seen in such a light.

    To Mention this site, and they will give in is not the way forward, as many of these things can be resolved without any threats or what could be termed as black-mailing

    The fact is, that ALL players who received this invitation by the casino, WILL be credited, with or without a call to the CS in the event of them fulfilling the T & Cs! The casino management assure me that there were no switch and bait tactics, as there was an honest, internal mistake, with information provided to the CS!

    Caruso, I would personally like to appeal to you as a fellow human being to acknowledge that mistakes happen often and that the true test of character comes in how it is dealt with.

    IF you read into my post that I, or the group/casino, accused you of blackmailing etc, please, again, accept my apology for my inability to express myself correctly.
     
  34. Aug 15, 2005
  35. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Thanks for the prompt and open response, Adri although I would have preferred it had you identified your marketing company and specified the online casinos that you represent. That way players know exactly who to contact to resolve issues when they are going nowhere with the casino/s itself.

    There was no ulterior or hidden motive in my question btw, I sought clarification of your position and the level of your contacts to get an idea of your efficacy in addressing disputes that are not being correctly tackled by casino personnel.

    In my personal view, as long as you can help to speed up the resolution of genuine complaints with certain casinos I don't really mind in what capacity you are employed. I guess it makes some marketing sense to try and help players with problems through an outsourced marketing outfit, but I would have thought that a more efficient resolution channel at each casino, achieving access to some decision-capable member of management would be a more direct and sensible solution.

    However, that's not the reason for my post, and you have offered an explanation to Caruso regarding the promo emails he seemingly should not have been sent.... so on with the debate!
     
  36. Aug 15, 2005
  37. mary

    mary Dormant account

    Vegasviplounge is a website that markets for the "Colosseum Group" of casinos.

    Adri Sinclair is Senior Marketing Executive at the Vegas Poker Casino; I got that from a press release that's all over the 'net.

    There's no excuse for sending out "personalized' promotions to people who will be disallowed from collecting winnings but sure will be free to lose.

    I hope eCogra takes a look at this.
     
  38. Aug 15, 2005
  39. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    OK, I accept there was no suggestion that anyone was blackmailing or trying to blackmail anybody. I'm a bit touchy with that kind of thing, lol.

    The problem is that history does not bear this out. I won't go into the gory details, but I have had a LONG history of problems with this group - and Bryan can attest to two of them since he was in the middle (the usual "you're not entitled" crap that I simply wasn't going to take, having already deposited, played and lost). Mistakes are one thing, but mistakes that happen over & over & over are another. They aren't mistakes. It's either GROSS incompetence (HTF can you send a personalised email to a player, then say he shouldn't have received it - and almost EVERY single time the same scenario??) or deception. Gross incompetence is not a realistic explanation when the same incompetence is excercised every single time, so it can only be deception. The fact that I will be paid, because if I run into problems I know where to go for help, is not the point. Most people don't. Most people will deposit, lose...and get nothing, without the knowledge of the help channels. THIS is the issue that needs addressing - not paying the handful who read the boards.

    It's gone on long enough. I thought you'd got over this - I went through a long period of "yes, you're entitled" (glory be) responses to my phone checks with CS - but it looks like we're back to square one.

    I've attached screenshots of the personalised email, and the CSR response saying I never received it. This is what I've been through through time and time and time again with this group.

    Moving on:

    You must register/login in order to see the link.

     

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