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Colosseum and Citadel

Discussion in 'Online Casino and Poker Complaints - old section' started by bigmac, Feb 11, 2003.

  1. bigmac

    bigmac Dormant account

    I deposited $200 through Citadel to Colosseum Casino. Citadel says the transaction was processed and to contact Colosseum to see what the hold-up is. Colosseum will not answer my emails. Am I out $200?
     
  2. kidgamer

    kidgamer Dormant account

    My recent Citadel deposit into Royal Plaza, another Microgaming casino, took 13 days to be credited into my players account.

    ========================
    Here is the email I received explaining the delay:
    ========================

    We like to inform you that it takes between 7-11 working days for
    Citadel purchase to be credited in to your account.

    Here there is the explanation of the procedure

    -When a payment is being processed, it is routed to Citadel. In
    real-time, Citadel runs the payment through a series of checks looking
    for a history of fraud of the prospective customer. Citadel also looks
    for changes in spending habits and other factors such as address cross
    reference checks. Citadel also looks for other anomalies in the
    transaction through its Neural Network. The results are combined in real
    time, and the merchant receives a rating that indicates the probability
    of fraud.


    -Your bank will subsequently withdraw the money from your account and
    send it to Citadel. This is why your account is debited immediately.

    -Citadel will receive your money electronically from your bank
    approximately 3-5 days after the
    transaction was made. However, the time span will depend exclusively on
    your bank.

    -When ClearPay receives your deposit, it will proceed to send it to our
    casino. It will take
    approximately 3-5 days before the money reaches us.

    -As soon as we receive the notification from the bank that your cheque
    has been cleared, we will credit your account. It usually takes 5-11
    business days to complete the whole transaction.

    Please note that the transaction is processed on working days only. This
    may be cause for further delay.

    Moreover, because the casino will not have a warranty or a report for
    your Citadel transaction
    until the last day, we will be incapable of crediting your account in
    advance.

    For more details, do not hesitate to contact us on one of the Tollfree
    numbers listed below. .

    Best regards,


    Doriana

    Royal Plaza Casino
     
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Was this the first time using Citadel? Personally, I don't use it. Just Neteller. Neteller would do the same thing if there wasn't enough $$ in your Neteller account. It has to be deposited from your bank first. Once it's there, the transaction is immediate. But I'm sure most people are aware of this.
     
  4. spearmaster

    spearmaster RIP Ted

    FYI - this is from Jackpots in a Flash, received a couple of days ago:


    Citadel Temporary Suspension

    Dear (player),

    Due to ongoing technical difficulties using Citadel as a payment option, we have decided to temporarily suspend the use of Citadel.

    We apologize if this causes you any inconvenience. Our recommendation is to switch to one of our other alternative payment methods. NETeller is our preferred choice. We also offer the option of using PrePaid ATM and Firepay.

    If you experience any difficulty using these methods, please contact our excellent 24/7 customer support.
     
  5. jpm

    jpm Dormant account

    I got the same exact mail from another casino the other day. Sounds like Citadel is a problem.
     

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