Codeta - UK player Beware

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
So, since Codeta passed the BBF, I thought I'd give them a try with a small deposit.
Signed up, and received a welcome email




New and Revolutionary.

Hi brian and welcome to the home of live table games. In order to welcome you with style and give you the best possible experience, we give you two different welcome offers to choose between:

A first deposit bonus of 100% up to €300 that will allow you to find your own favourite game. Bonus code: WELCOME

Or go for our revolutionary offer: Top-up/Cashback, that will give you 10% extra on your winnings or 10% back on your losses for the next week. Bonus code: WELCOME2017

We are ready to bring out the best in you and your gameplay. Are you?

Make your move.

Go to Codeta
If you have any queries about our site, offers or game strategy, please feel free to contact our professional support and they will go the extra mile to assist you fully.

Game Tutorials | Live Casino FAQ | Responsible Gaming | Terms and conditions | Support
If you no longer want to receive our promotion emails, [[%UNSUB%]]click here to unsubscribe.
© 2016 - Codeta, Abacus Business Centre, Level 1, Dun Karm Street,
B´Kara Bypass, Birkirkara BKR 9037, Malta



Hmm, a 100% bonus!! Maybe I'll try a larger deposit.
So I deposited £100 with the bonus code 'WELCOME'

NO BONUS credited

Went to live chat, and was told that the offer wasn't for UK players.
But they'd pass the issue onto the relevant department, But since it was Friday evening, and the start of the weekend, they couldn't say when I might receive a reply - It could be Monday

So....
Why are they sending 'welcome' emails offering bonuses, which can't be taken?
Why is there no mention in the email stating that the offer isn't open to UK players?
If their system know i'm from the UK, and therefore not to give me a bonus, Does it accept the bonus code?
Why is there no clause in their T&C or bonus terms stating that the offer isn't open to UK players?
 

helenakp

Ueber Meister
PABaccred
Joined
Sep 24, 2013
Location
MK
Its so frustrating when they are doing that,i been receiving emails from casinos while my country is bonus restricted,the last time happened yesterday where one new casino Calzone which are MT Trade and i always get bonuses from most of their casinos but in this newly not and they keep sending me emails with nice deposits offers.

I even asked the support why,which got answer its been send by mistake :rolleyes:

Anyways i played at Codeta and they are ok i guess as any Everymatrix casino,KYC verification and money in my e-wallet in exactly 24h
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
IMO opinion this sort of behaviour shows inefficiency at best and deceptive marketing at worst...and why is a casino so poorly and sparsely managed that it does not have a decision-maker or competent supervisor on duty over weekends?

Good questions above from brianmon, and I hope the answers when he gets them are posted here.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Just had an email from them, saying they've made an exception and credited the 100% bonus, since it was an error on their part, sending me the wrong welcome email. :D:thumbsup:


I wish I'd never bothered now..

Worst session I've EVER had on IR. 409 spins @90p - NO bonuses, NO WD, 45% RTP - £200 gone in 20 minutes :eek:
 
Last edited:

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Ongoing Brian had the same & have reported this to Niklas as well )
 

Codeta CS

Dormant account
Joined
Aug 24, 2016
Location
Stockholm
So, since Codeta passed the BBF, I thought I'd give them a try with a small deposit.
Signed up, and received a welcome email




All the best

Niklas

New and Revolutionary.

Hi brian and welcome to the home of live table games. In order to welcome you with style and give you the best possible experience, we give you two different welcome offers to choose between:

A first deposit bonus of 100% up to €300 that will allow you to find your own favourite game. Bonus code: WELCOME

Or go for our revolutionary offer: Top-up/Cashback, that will give you 10% extra on your winnings or 10% back on your losses for the next week. Bonus code: WELCOME2017

We are ready to bring out the best in you and your gameplay. Are you?

Make your move.

Go to Codeta
If you have any queries about our site, offers or game strategy, please feel free to contact our professional support and they will go the extra mile to assist you fully.

Game Tutorials | Live Casino FAQ | Responsible Gaming | Terms and conditions | Support
If you no longer want to receive our promotion emails, [[%UNSUB%]]click here to unsubscribe.
© 2016 - Codeta, Abacus Business Centre, Level 1, Dun Karm Street,
B´Kara Bypass, Birkirkara BKR 9037, Malta



Hmm, a 100% bonus!! Maybe I'll try a larger deposit.
So I deposited £100 with the bonus code 'WELCOME'

NO BONUS credited

Went to live chat, and was told that the offer wasn't for UK players.
But they'd pass the issue onto the relevant department, But since it was Friday evening, and the start of the weekend, they couldn't say when I might receive a reply - It could be Monday

So....
Why are they sending 'welcome' emails offering bonuses, which can't be taken?
Why is there no mention in the email stating that the offer isn't open to UK players?
If their system know i'm from the UK, and therefore not to give me a bonus, Does it accept the bonus code?
Why is there no clause in their T&C or bonus terms stating that the offer isn't open to UK players?


Hello Bruanmon.

My name is Niklas and i work as the manager for Codeta, i am sorry for the confusion regarding that email. We are still trying to locate the issue with UK players receiving the wrong welcome email.

Its not all UK players that get this email, please give me your username and i will give you a compensation.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Today I received this email...

ScreenHunter_153 Apr. 13 18.12.jpg

But after the previous farce. I thought I'd login, just to see if it was indeed showing in a drop-down menu on the deposit page, as stated in the email

After attempting to login, I got this error message...

ScreenHunter_152 Apr. 13 17.58.jpg

Reading between the lines, it looks like they've either blocked or self-excluded me

So much for making a complaint on CM, lol
 

Harper85

Full Member
Joined
Mar 19, 2017
Location
Germany
Well as you can see in my other thread i would never play there again. And i really dont understand why this casino is accredited with that high rating here...
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
To be fair i still think they've not sorted out the problems here, you could contact Niklas i have made contact on lots of occasions & he has always been prompt in reply's , i only seem to get small matches , but i can request better deals , haven't played there in a couple of weeks as my slot luck has been poor , got hammered on last 5 deposits without any features.

other than that there a good outfit , i know payments could be made quicker & dont like the low level caps on payments which i ran into on my first few days of gaming there.
 

wigan rl

Full Member
Joined
Jul 22, 2011
Location
Wigan
Hello Bruanmon.

My name is Niklas and i work as the manager for Codeta, i am sorry for the confusion regarding that email. We are still trying to locate the issue with UK players receiving the wrong welcome email.

Its not all UK players that get this email, please give me your username and i will give you a compensation.
the same happened to me same email no bonus credited

Won't be playing there again
 

English Begbie

Bounced email
Joined
Sep 22, 2016
Location
Portsmouth
I signed up with Codeta a couple of months back, all seemed ok but UK players can't play MG games there due to licensing issues.
Same as NoBonusCasino, really annoying - and I haven't played at either casino as much as I otherwise would have done.
Would have been nice if they could have popped up a message upon sign-up telling us this limitation.
Bot seem like well-un and glitch-free casinos otherwise though.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Seems VERY UK unfriendly, yet I have to assume it has a UK licence otherwise it would not be allowed to accept UK players.

There is no problem with UK players playing Microgaming. Microgaming have the necessary UK software supplier licence otherwise ALL casinos taking UK players would have to block Microgaming. There are loads of UK facing casinos that don't have these issues, and where UK players are treated just as well as any other, and they can play Microgaming.

The problem with sloppy marketing that results in players receiving the "wrong emails" can have serious legal repercussions for a UK facing casino under both consumer contract law and advertising standards. This would also apply were UK players presented with the "wrong advert" on the website when viewed from the UK.

At best, this can all add up to a negative first impression for a newly launched venue that puts it at a competitive disadvantage when trying to attract new customers away from their usual sites.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Seems like they're at it again.
Today I received a text message offering a 200% bonus.

So after what happened last time, I went to live chat, and asked an agent if the bonus was valid for UK players, NO REPLY
so after waiting for 15 minutes, I just gave up
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Let the ASA deal with it, they won't listen to players, but the ASA telling them not to repeat false advertising practices might reach the people higher up that player feedback can't. Although somewhat toothless themselves, the ASA can refer persistent offenders to regulators with a decent set of dentures.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I do not think its illegal for casino to offer U.K players?

They might get chased for tax, I know a few casino that exept U.K players but some providers are blocked, MG is the main one, also ewallets do not allow you to depo at sites without license? thats the government on there case, my cash so I should chose where to spend it, getting pissed of with peolpe telling me what I can and cannot not do espially when it comes to your own money
 
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