Clubworld still stalling

dinahbrand

Dormant account
Joined
Aug 25, 2005
Location
USA
Reading all the glowing reports about Clubworld and Okpay and Paymycard I decided to give them a try. I won and divided withdrawals between both methods. After the weekend I checked the morning of Christmas Eve to see if they had been processed.

The smaller Okpay was processed but the larger Paymycard was not. I contacted chat and was not given any reason why the Paymycard withdrawal was not processed also. Just some nonsense about the holiday. I was then told to cancel and request Okpay so it could be processed instantly.

This was early in the morning hours so I actually thought it would happen. It didn't and when I contacted chat again I was told the cashier had left already at 9 AM and I could not expect my "instant" Okpay to be processed for several days. It seems they are supposedly having some sudden and drastic worker shortage due to the holiday and the cashier won't be able to do any work. I thought Christmas was one day and not a while week :confused:

I decided to play the money out just as they were stalling for me to do because I know from past experience it will take forever to approve. I would like CW and their rep to explain why their cashier could not process both withdrawals at the same time or process the Okpay withdrawal instantly. Does the cashier only work one hour a day? I am going to PM the rep with this because it will prove the glowing "things will get better" reply she sent in the past is not true. The problem lies squarely with CW and their stalling mentality.

Once again they will lose deposits because of their actions. The Mayans predicted endings in 2012 and for me one of them is my association with CW. No matter how many chances you give them they blow it because it seems they either don't like winners in general or maybe it is just me. Either way this isn't working out well and time for the relationship to end.:(
 

chuchu59

gambling addict
PABnonaccred
CAG
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Location
SOMEWHERE IN ASIA
If enough USA players decide to vote with their feet the casino may then take notice. Otherwise, they do whatever they want with players there.
 

dinahbrand

Dormant account
Joined
Aug 25, 2005
Location
USA
If enough USA players decide to vote with their feet the casino may then take notice.

You are 100% right. So many of us had good experiences in the past and keep hoping for a return to the good days. Time for us to face reality.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Nothing happens during the holidays. My memory may be faulty, but I remember CW as always being like this during the winter holidays... skeleton crew, everyone on holiday, no managers around, cashier? what's that?

And why play the money back? You know you'd get it eventually?

With all the weirdities and hoop jumping and delays and expense of playing online, I rarely play anywhere these days (in case someone thinks I'm saying CW is the best thing since sliced bread).
 

me001

Dormant account
Joined
Dec 25, 2009
Location
ohio
In the same boat. I signed up for OK pay - how are they on withdrawals? When you request a withdrawal, is it a wire transfer and does it hit your bank account quickly? Haven't used them yet, but thinking that might be the way to go instead of pay my card.
 

dinahbrand

Dormant account
Joined
Aug 25, 2005
Location
USA
I remember CW as always being like this during the winter holidays.

There was a time Club World would process on weekends and at most would not process on Christmas day and January 1st. They did not shut down processing for days during the holidays. First they stopped processing on weekends and now find every reason they can to stall.

This is exactly what they want. For people to forget quality service and think crappy service has always been the norm. They also expect people to just wait until they decide to payout.

This is unacceptable and I played back because I did not feel like going through another round of hoping the cashier will pay me one day. There was no reason or explanation of why the cashier could not process both withdrawals and I know from past experience where this was heading.

I received a PM from the rep claiming this would never happen again. Obviously it did and maybe it's just me but I am tired of fighting them for payment. Turning them off , removing them from my registry, and ignoring them like they ignore withdrawals is the only option left to players. In the meantime CW can learn what the word "instant" means.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Unfortunately, voting with 'our feet' and not depositing there seems to be the only solution. It really has become so very tiresome for players these days.

I think I've only managed 5 very modest withdrawals this year (elsewhere). Two were paid quickly, the other 3 took 3 months or better - and one was a good, reputable, accredited casino. Seems my bank (in all their great wisdom to protect customers :rolleyes:) won't let international wires through anymore - so now I'm stuck playing only where I can withdraw via check. I won't do the okpay verification loop-de-loop, so I have less than a handful of choices -- not that I get to withdraw that often, but still... I DO want my money if I can squeeze out a fat enough balance to withdraw.

Back to Club World... payouts have been a tangled mess for quite some time, and it doesn't appear to be improving - especially for USA players.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
I have closed all my accounts with CWC's for a while now, I was on such a horrible loosing streak there, no matter what casino I played with. Then I started reading all the problems with withdrawals and made the decision to leave them.

I have posted a few times now simple things that can help them get faster at withdrawals and make more customers happy, but unfortunately nothing ever happened. When you publicly state that certain withdrawals methods are "instant" and then can not follow through with your own word, it makes everyone wonder just what the hell is going on.

We the players have to go through hoops to deposit, and have to get all this BS to have withdrawal processed in the time frame stated BY THE CASINO. It infuriates me to no end when it is okay for the casino to feed players a line of crap, and WE THE PLAYERS have to chase our own withdrawals down.

Maybe someone should shoot off an e-mail to CWC to see what hours the cashier are working for the next few days so that they can be contacted about a withdrawal. It seems that support can't do anything to help you so go straight to the people who can. I understand that 12/25 is a Holiday all over the world, and 12/26 is a holiday in Canada, but is it a holiday in the UK also?

Granted US players have a limited places they can play, but CWC's is not the only accredited RTG casino to play at. I am sure all US accepting casinos are feeling a pinch right now, but honestly, if it were my casino, I would be doing everything in my power to retain any US customer I can. And if that meant my cashiers staying 10 minutes later then they should, that is what would happen. And if they can't stay late then the casino manager should be taking care of it. It is just that simple. Spending a little extra time doing your job will make so many more happy customers and returning customers, and that should be what any casino would want.

I feel bad for OP, they lost out on a withdrawal because they were tired of the crap and the BS to get it processed. The casino should be taking most of the responsibility for this because this player did exactly what support told them to do. It is a damn shame that they did what was recommended and still got a load of BS and their withdrawal was not processed. I am really curious to see what lame ass excuse the casino has for this...

LH
 

Nightfly

Experienced Member
Joined
Aug 23, 2012
Location
Somewhere USA
I been using OKPAY and works well with me. Withdrawals were done with-in a 24 hour period. Never used a wire transfer from okpay to withdraw funds back into my bank account. I use the OKPAY dedit card for withdrawals with no problems.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Reading all the glowing reports about Clubworld and Okpay and Paymycard I decided to give them a try. I won and divided withdrawals between both methods. After the weekend I checked the morning of Christmas Eve to see if they had been processed.

The smaller Okpay was processed but the larger Paymycard was not. I contacted chat and was not given any reason why the Paymycard withdrawal was not processed also. Just some nonsense about the holiday. I was then told to cancel and request Okpay so it could be processed instantly.

This was early in the morning hours so I actually thought it would happen. It didn't and when I contacted chat again I was told the cashier had left already at 9 AM and I could not expect my "instant" Okpay to be processed for several days. It seems they are supposedly having some sudden and drastic worker shortage due to the holiday and the cashier won't be able to do any work. I thought Christmas was one day and not a while week :confused:

I decided to play the money out just as they were stalling for me to do because I know from past experience it will take forever to approve. I would like CW and their rep to explain why their cashier could not process both withdrawals at the same time or process the Okpay withdrawal instantly. Does the cashier only work one hour a day? I am going to PM the rep with this because it will prove the glowing "things will get better" reply she sent in the past is not true. The problem lies squarely with CW and their stalling mentality.

Once again they will lose deposits because of their actions. The Mayans predicted endings in 2012 and for me one of them is my association with CW. No matter how many chances you give them they blow it because it seems they either don't like winners in general or maybe it is just me. Either way this isn't working out well and time for the relationship to end.:(

The highlighted part is 100% your fault as it was 100% your decision. The casino is totally blameless, irrespective of whether the money was sitting there or not. CWC did not force or persuade you to do it, so I don't know why you even mentioned it at all as they cannot fix that now you have lost it.

The rest is CWC's responsibility and should be attended to ASAP.

It is worth noting that Bryan stated several times that US players need to be prepared for these long delays as casinos change processors to beat the FBI. There are other casinos that pay faster and with far less hassle for even US players....Inetbet comes to mind, along with 3Dice and Slotocash.

In the end, voting with your feet is the only option, as things are unlikely to change until the US situation changes.
 

dreamguardian1

Senior Member
PABnonaccred
MM
Joined
Sep 6, 2012
Location
San Francisco, CA
Email sent waiting on response from Karolina. Sent it since i have a pretty good rapport with them and wanted to know myself. I have noticed that sometimes they are really fast and sometimes really slow. May depend on the queue. But lets wait on response and see what happens.
 
Last edited:

dinahbrand

Dormant account
Joined
Aug 25, 2005
Location
USA
CWC did not force or persuade you to do it, so I don't know why you even mentioned it at all as they cannot fix that now you have lost it.

I have no idea why you deem it necessary to state this and behave as if I made some personal attack on you. If you think picking and choosing if and when they will honor withdrawals is OK then that is your choice. I find it flat out wrong.

I played it back because I was disgusted. I knew from past experiences that they have deliberately stalled on paying a second withdrawal. It has been done before with no explanation and I was told by a rep that it would not happen in the future.

The issue before was supposedly with withdrawal methods. I distinctly chose two methods that were touted as having success rates and one was "instant". Then i was advised to change the second withdrawal so it could be processed instantly. Then I am told the usual excuse that the cashier has left the building. At 9 AM in the morning?

There is no legitimate reason whatsoever that both withdrawals could not have been processed. I guess I just had a normal human reaction ( or overreaction) and relayed that as part of the entire event. I am not some infallible person and did not feel the need to pretend I am.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I would suggest we stop quibbling over personal issues. Frankly, to state CW is totally blameless would be akin to condoning their actions ie apparent stalling of payments for USA players. Dinah did mention that the larger portion of her cashout was not processed whereas the smaller portion was processed quickly. To me, this is strange and they need to explain it. Other than extending normal pending periods to 48 hours and more some casinos are using psychological methods to prey on weak-willed players to reverse and lose the lot. By nature, most gamblers are impatient and they know this. We can forever say that ultimately reversing and losing is the player's decision but the apparent stalling tactics are giving you a helping hand and if you are not mentally strong enough you just blow it away. Hence, I wouldnt say CW is totally blameless as they had certainly done their part in contributing to Dinah's decision to reverse.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
Dinahbrand,

If you don't mind me asking, were the withdrawals over their weekly limits? I ask this because if they were that might be the reason the larger one was delayed. If they weren't then there is NO reason it should have been delayed,

@ Nifty-IF they withdrawals were not over CWC's weekly withdrawals limits, they should have been processed together, no if and or buts about it. Now the OP did wait the specified time for the second withdrawal to be processed, when they first requested it. It wasn't processed. Then went to support to find out why and was TOLD to change the request to OKay pay so it would be done INSTANTLY. It wasn't done. The casino is 100% responsible here, because they told the OP it would be done INSTANTLY. Now I see postings that CWC's support are telling players no withdrawals will be processed until after 1/1/2013. That is absolutely ridiculous!!!

CWC chose to go use the term "INSTANTLY" and then make a public statement about it. I am not sure what definition they have for "INSTANTLY" but maybe they should look the word up and post it on each cashiers monitor, because from what I can see, they don't know the meaning of "INSTANTLY".

You are right, it was the OP's decision to play it back, but if the casino did what they state in there own terms and conditions, we would not be posting in this thread right now. So to me, the blame does lie on CWC. If the withdrawals combined were over the weekly limits then it is a different story, but I honestly don't think they were.

The casino does not state anywhere that if you are from the US your OKay pay withdrawal will not be instant. IF this is the case for US players, it should be posted somewhere and support should not be telling US players they are instant, and instructing players to change the method of their withdrawals to OKay because then it would be instantly done.

LH
 

cpdnd31

Ueber Meister
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Joined
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Location
where the taxes are the highest
Ok but here is the thing. Yesterday I played at a CW casino. I won 150. Put it into Okp acct. Put 100.00 in. Went into chat and asked how long would it be for it to go into okpy. Here is what I was told. Hopefully sometime by 2013. I laughed when I heard that reversed it and played it out. When something says instant it should be instant. When someone asks how long they should be told how long. Yes I played it back. I was on one brand of CW casino wanted to play the other brand and thought Ok I'll just move it to Okpy. its instant and then play at the other one. Nope.

What I still don't understand is : If this was any other casino people would be going nuts saying it says INSTANT and then its not. Why is this happening? Just because we are from USA should not matter when we have a reliable withdrawal option. If I was waiting on wire or other method yes I would understand but this is a wallet and it does say instant. This was only 100 I played back however what if I won 2000? Would they have locked it for me so I couldn't play back since they are delayed? No.

I'm sorry but the simple solution is remove the word INSTANT and solve the problem. People read it and expect a certain expectation that is not being done.

Sometime by 2013 I'm till laughing at that one.
 

dinahbrand

Dormant account
Joined
Aug 25, 2005
Location
USA
If you don't mind me asking, were the withdrawals over their weekly limits?

No it wasn't and that has been the problem now and in the past. I would have split withdrawals under the limit and only one would be processed.

I am not excusing my reversal. As stated in another post it is common for players to reverse and stalling feeds into it. Ultimately it was my choice. I just feel that CW is engaging is some very bad tactics.

I am also not into the frame of mind to hound CW over payment anymore. 2013 is a New Year and if I make it I do know haggling with CW will not be part of it.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Dinahbrand,

If you don't mind me asking, were the withdrawals over their weekly limits? I ask this because if they were that might be the reason the larger one was delayed. If they weren't then there is NO reason it should have been delayed,

@ Nifty-IF they withdrawals were not over CWC's weekly withdrawals limits, they should have been processed together, no if and or buts about it. Now the OP did wait thbe specified time for the second withdrawal to be processed, when they first requested it. It wasn't processed. Then went to support to find out why and was TOLD to change the request to OKay pay so it would be done INSTANTLY. It wasn't done. The casino is 100% responsible here, because they told the OP it would be done INSTANTLY. Now I see postings that CWC's support are telling players no withdrawals will be processed until after 1/1/2013. That is absolutely ridiculous!!!

CWC chose to go use the term "INSTANTLY" and then make a public statement about it. I am not sure what definition they have for "INSTANTLY" but maybe they should look the word up and post it on each cashiers monitor, because from what I can see, they don't know the meaning of "INSTANTLY".

You are right, it was the OP's decision to play it back, but if the casino did what they state in there own terms and conditions, we would not be posting in this thread right now. So to me, the blame does lie on CWC. If the withdrawals combined were over the weekly limits then it is a different story, but I honestly don't think they were.

The casino does not state anywhere that if you are from the US your OKay pay withdrawal will not be instant. IF this is the case for US players, it should be posted somewhere and support should not be telling US players they are instant, and instructing players to change the method of their withdrawals to OKay because then it would be instantly done.

LH


Here's the thing.

Everyone is getting hung up on the word "instant".....it does NOT refer to how quickly you will be paid, and never has. Anyone who has used casinos for a time should know this. The word "instant" actually refers to the fact that once the casino SENDS the payment, it appears immediately in your ewallet.....as opposed to a bank wire or cheque, which does NOT magically appear in your bank/hand, hence it is not listed as instant.

For example, the skrill option says "instant". I usually wait 1-2 days for my payment to be processed, at which time it becomes immediately (within a few mins) available in my skrill account. In other words, the payout was instant I.e. as soon as they processed it.

I'm quite surprised that I'm having to explain this to some of you. I don't know of ANY casinos at CM who have true instant withdrawals, save perhaps for maybe one or two netents.

Do you see what I'm getting at? CWC is not, and has never, promised instant withdrawals.

It is also important to note that payout timeframes are NOT included in the terms and conditions, which is par for the course. So, the casino is not breaching their agreement with the player when a payment is late.

I did not intend to make any of my comments "personal". In fact, the only "personal" aspect is that I was referring to the OP. I didn't insult them or call them names, so I don't see what the fuss is about. If you think I'm out of line, report the post. In this instance, IMO it has upset the OP and some others because it is the painful truth.....I don't have an issue with that, but I don't feel I should cop flak for pointing out the realities of freedom of choice.

The whole idea of "I was so pissed off I played it all back" is so ridiculous I scarcely know where to begin. I can understand this thought process if we were talking about virtual etc where it was a lottery if you would be paid or not.....it we all know cwc DO pay. What happened, in fact, was that YOU became impatient and reversed YOUR withdrawal and proceeded to lose YOUR money. The ONLY part the casino played is that the funds were pending......which is a known drawback of RTG software where cashiers cannot flush withdrawals. What you did was NO different to depositing and losing. How far do you think you would get complaining that deposited and lost at a casino? IMO, and logically, this is no different.

Chu, not all gamblers are impatient and weak willed. IMO, those that find the urge to reverse too great to resist or cannot wait a few days to be paid have a problem and need help. It's not an insult to anyone....behavior like that is a warning sign that gambling has become more than just fun and recreation, which is never a good thing.

FWIW, I withdrew boxing day and was paid in 24 hours. Yes, I'm a non US player, but they are at least in the office. Again, as Bryan said many times, US players WILL have to wait longer due to processor limits and limited methods, along with "juggling" of funds between banks to avoid detection etc. It's unfortunate, and I feel sorry for US players, but its not going to change, so either its play under those terms, or dont play at all.

I also think it is interesting that the OP jumped on me for one paragraph which they didn't like hearing, and ignored the part where I said "I agree with everything else" :rolleyes:

If you can't stop yourself reversing, try uninstalling or changing passwords etc.

It's not the casino's fault that you gambled it away....notice I said "gambled". You could have won. In that case, it would have been a post where you're saying "Wow! I'm so glad I reversed that cashout! Woohoo!!". I've seen it plenty of times before. So, IMO it is BS to blame the casino for the delay just because you lost.....and THAT is the reason why I mention it....not to personally insult anyone.

It's also the festive season.....delays are almost guaranteed...again, it is par for the course.
 

cpdnd31

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Mar 23, 2009
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where the taxes are the highest
I agree with what you said. However when I inquired I was told hopefully sometime by 2013. Now I thought that was truly unprofessional. I laughed it off but honestly if you think about it - that was way wrong. Like I said I played my 100 back because I was just gonna transfer to another casino. What if someone who had a big withdrawal had asked and got the same response.

Also i have read in this thread or another that some are getting paid INSTANTLY without having to wait the processing time. So my question to you is how are they picking and choosing whom they seem to pay and when? That was the only reason I pointed out the word Instant because I too have been gaming for a long time and I understand the processing times, but in this case I was told no professional answer when I asked. If the word Instant is causing so many problems why not remove it like I suggested in my first response.

This is not a personal attack on anyone my just views. I happen to agree with a lot being said on this thread. I think the one thing we have all noticed is the word instant is causing the distress in many players.
 

dinahbrand

Dormant account
Joined
Aug 25, 2005
Location
USA
If you think I'm out of line, report the post. In this instance, IMO it has upset the OP and some others because it is the painful truth...

The painful truth about what? You want me to report your post?

I am not reporting your post because I don't think it is worth reporting. Your focus seems to be on my reversing the withdrawal and playing it out. I find it interesting that you only focused on that.Your presumptions about me are over the top but I want them to stay and be read. I feel your posts and behavior should be seen.

You presume to know me but you don't. I deposited $21 and was able to win two large withdrawals which is much more than I had anticipated winning. I am if anything annoyed that it seems winning substantial amounts on small deposits seems to bother CW. This is not the first time I had this problem with them and it was promised not to happen again. I made one withdrawal on this deposit and in all fairness both withdrawals should have been honored. If you don't see a problem with this then so be it.

I was already well ahead which is why I was able to reverse but it does not in any way excuse their behavior and stalling. Your statement that they did not promise instant withdrawals is wrong. Okpay is clearly touted as "instant" after approval. What you also seem to ignore is the fact that both withdrawals could and should have been processed. What was the reason for not approving the Paymycard withdrawal? There is also no reason why after I changed the second withdrawal to Okpay as advised by live chat it was still not approved.

As to speaking the truth that hurts I can tell you that yelling and personal attacks will not change the fact that CW was wrong. if you want to accept such behavior that is your right but I will not.

How far do you think you would get complaining that deposited and lost at a casino?

I have never ever in all my life been told at a casino that the cashier was out and they couldn't pay. I don't know anyone who was ever told that either. Granted I have never been a high roller and my play online or at land casinos is limited.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
The painful truth about what? You want me to report your post?

I am not reporting your post because I don't think it is worth reporting. Your focus seems to be on my reversing the withdrawal and playing it out. I find it interesting that you only focused on that.Your presumptions about me are over the top but I want them to stay and be read. I feel your posts and behavior should be seen.

You presume to know me but you don't. I deposited $21 and was able to win two large withdrawals which is much more than I had anticipated winning. I am if anything annoyed that it seems winning substantial amounts on small deposits seems to bother CW. This is not the first time I had this problem with them and it was promised not to happen again. I made one withdrawal on this deposit and in all fairness both withdrawals should have been honored. If you don't see a problem with this then so be it.

I was already well ahead which is why I was able to reverse but it does not in any way excuse their behavior and stalling. Your statement that they did not promise instant withdrawals is wrong. Okpay is clearly touted as "instant" after approval. What you also seem to ignore is the fact that both withdrawals could and should have been processed. What was the reason for not approving the Paymycard withdrawal? There is also no reason why after I changed the second withdrawal to Okpay as advised by live chat it was still not approved.

As to speaking the truth that hurts I can tell you that yelling and personal attacks will not change the fact that CW was wrong. if you want to accept such behavior that is your right but I will not.

CWC does NOT tout, promise, advertise etc instant withdrawals. You're ignoring facts here, presumably because they interfere with your rant/complaint....which itself focuses on "stalling" which you claim is the root cause of you losing your other withdrawal. It isn't. Your choice to gamble it away was the root cause. Mentioning this is totally relevant, as you are accusing the casino of being responsible for your loss.

Report my post if you wish. How you think it has anything to do with people being able to "see my behaviour" is beyond me. Mods don't edit or delete posts unless they are spam or include personal details.

What you're doing is directing your ire at me, when you should be directing at yourself. See, if you're going to blame the casino for making your cashout available for reversal, then you could then blame yourself for withdrawing in the first place as then all this wouldn't have happened, and then blame the casino for allowing you to deposit....and then blame whoever recommended them in the first place.....and then yourself for deciding to gamble for the first time...etc etc. Yes, it is ridiculous, but it is the same logic you're using to hold the casino responsible for YOUR losses.

It is not me making an issue of it. I'm almost certain this thread wouldn't have existed if you hit a jackpot or something. So, it IS the central issue and the main reason you're pissed off.

Of course I don't know you. I don't have to know you personally to make logical assessments of a situation. I made NO remarks about you as a person. I have been thanked by several people, so you had better report them.also for "high fiving".

Nobody, including me, is saying that delays are acceptable. We all pretty much agree on that point. What you decide to do whilst your waiting is a seperate issue. As others have said, did you really expect that CWC wouldn't pay you? It's very possible they would have paid you that day.

Also, people need to understand that different methods are paid in different ways. Some methods like skrill and neteller are paid immediately after processing. Other methods like wires and cheques are sent in batches, most likely daily but possibly every 2 or 3 days.....reason being that the information has to be sent to the processor which has to initiate the wires and print the cheques. It is possible that OKpay and other US payment methods are done in batches and not individually, and possibly not daily. It's not ideal, but working around US laws often involves extra steps and extra costs.....which means extra time. I'm not saying this is definitely how it works at CWC, but it does at other casinos.

Another thing to consider is that changing methods can mean you go to the end of the queue. Out of fairness, just because you've changed your mind, should others who have been waiting have to wait longer because of your indecision? I don't think.they should.

As far as how much you deposited or how much the cashout was....its all immaterial.
 

dinahbrand

Dormant account
Joined
Aug 25, 2005
Location
USA
Another thing to consider is that changing methods can mean you go to the end of the queue. Out of fairness, just because you've changed your mind, should others who have been waiting have to wait longer because of your indecision? I don't think.they should.

That sentence alone proves you completely ignored what I posted. This was not about "you've changed your mind".

I asked why the second withdrawal was not processed and was advised by their support to change to Okpay so it could be processed instantly. If you had been less judgmental you would have read that in my original post. You would also have read that support could not give me a reason why my original choice was not processed.

It is your view that this is only about money. Sometimes it is about more than the money and about a company standing by their pledge and service. It is also interesting that now you feel you can also decide who and when players should get paid.

I have no idea what is going on with you and why you are trying to get me to "report" you. What is that about? You are wrong in your assumptions and in my view rude but you have a right to your view. I don't "report" people because I dislike their tone or post.

I do not get to play online as often as I would like but when I do I expect to be paid if I win. I guess that is becoming an unreasonable expectation and more proof it is time to move on. Due to increased responsibilities after the New Year I will have even less time to play. I do know when I go online in 2013 it will not be with CW. This is entertainment for me and I don't need to waste my time with trifling casinos.

What Clubworld does from now on is their choice and if they don't change they should be prepared for the consequences. You can continue to ignore their problems, blame me or other players, or whatever. I am moving on and looking forward to 2013.

Have a Happy New Year. I intend to.
 

Nifty29

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Joined
Jun 20, 2001
Location
Turn right, then right. then right again
That sentence alone proves you completely ignored what I posted. This was not about "you've changed your mind".

I asked why the second withdrawal was not processed and was advised by their support to change to Okpay so it could be processed instantly. If you had been less judgmental you would have read that in my original post. You would also have read that support could not give me a reason why my original choice was not processed.

It is your view that this is only about money. Sometimes it is about more than the money and about a company standing by their pledge and service. It is also interesting that now you feel you can also decide who and when players should get paid.

I have no idea what is going on with you and why you are trying to get me to "report" you. What is that about? You are wrong in your assumptions and in my view rude but you have a right to your view. I don't "report" people because I dislike their tone or post.

I do not get to play online as often as I would like but when I do I expect to be paid if I win. I guess that is becoming an unreasonable expectation and more proof it is time to move on. Due to increased responsibilities after the New Year I will have even less time to play. I do know when I go online in 2013 it will not be with CW. This is entertainment for me and I don't need to waste my time with trifling casinos.

What Clubworld does from now on is their choice and if they don't change they should be prepared for the consequences. You can continue to ignore their problems, blame me or other players, or whatever. I am moving on and looking forward to 2013.

Have a Happy New Year. I intend to.

Your OP WAS about money. If you had won when you gambled your winnings away, we wouldn't even be discussing it, or at the very least you would not be tearing shreds off them. You can pretend otherwise, but most of us have been around long enough to know that people don't start complaint threads and get stuck in to a casino when they reverse and WIN.

You can ignore the realities all you like, and make it all about one thing I said, but it doesnt change the fact that you're apportioning responsibility and blame for your loss to the wrong party.

If the CSR incorrectly advised you, then you should contact the rep and have them dealt with. If you weren't paid when you expected to be paid, your choices were to contact the rep and wait, or reverse your withdrawal. You chose the latter. It could have been a good choice, but it turned out not to be, but it was yours entirely.

If you had displayed some degree of patience, which would have been prudent this time of year, you would have received your winnings by now and all would have been well. You didn't, and it isn't.

Yes, the CSR made an error in advising the payout would be "instant" which gave you the impression (obviously) that the cashiers were going to drop what they're doing and pay you there and then. Actually, as I said earlier, the CSR was actually correct, but didn't perhaps make it clear enough what they meant by "instant".

Frankly, I don't care if you win or lose. It's not my problem. What i do care about is reputable operators being slammed for something that was not their fault I.e. your reverse and loss. I do care also about customer service, which MAY have been lacking in some respect, and I already stated that I think that needs attention.

You were the one who talked about reporting my post/s...??

I'll have a great new year. I'm not sure why you think I wouldn't.....I had a nice cashout from Buzzluck so I'm quite chuffed actually (and it was paid 24 hours....a very poor stalling strategy IMO).
 

bryand

Beach Bum
Joined
Jan 9, 2008
Location
Just Across the Hudson River
@dinahbrand...

What Nifty was trying to say:

Congratulations on your win! I trust you will be paid timely because I had success with a recent withdrawal from Buzzluck via OKPay. I wish you and yours a healthy and prosperous 2013. :D

@Nifty...

Down boy, down :p
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Although it won't be helpful to the OP, a withdrawal from last night at LuckyRed was paid by this morning, so under 12 hours, via Skrill.
 
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