Clubworld Group Overcharge on Credit Card Deposits

[Deanna]

Extra 3% plus

So, as I've been now monitoring my CC charges I realize their new processor is adding 3% to every charge. Is this even legal? THEN as I'm seeing what's actualy coming out they add another .10 on that. Example:
Deposit $21
Pending deposit $21.63
Actual amount deducted $21.74

WTH.

Just deposited $51, pending charge is $52.57 and who knows what more once it's deducted. Then add the 3% on top for international transactions.

Yeah, I may have to be done with all this. It's serious highway robbery. Very frustrated right now. It makes it impossible to manage my bank account since I do a lot of smaller transactions. I wish they would dump this processor and find a new one.

 

[JAMES50]

Had this start happening last year with cwc processor.Didn't notice (as the card was soley used for this) till the bank called and ask if I was buying airline tix to spain and germany.Totalling 3200.00. Lol Told them Hell no..Closed the acct and haven't been back to play on line. It started small then wham. I can't blame cwc . I am in US and am sure the casino's are at the mercy of these vipors. Good Luck all

 

[shoveply]

I just thought it was the cost of playing. I have been charged a fee on my deposits (the fees vary depending on how much my deposit is), plus a processing fee. I pay by a prepaid credit visa card.

 

[Deanna]

I just thought it was the cost of playing. I have been charged a fee on my deposits (the fees vary depending on how much my deposit is), plus a processing fee. I pay by a prepaid credit visa card.

Well, it didn't used to be the cost of playing. I've always paid the 3% international fee from the bank, THAT I see as a "cost of playing". The processor taking MORE than I actually authorize to charge I did NOT view as the cost of playing.

I know, I know. Shuddup. If you're gonna play, Pay. and don't gripe. I hate being a US player

 

[chuchu59]

Well, it didn't used to be the cost of playing. I've always paid the 3% international fee from the bank, THAT I see as a "cost of playing". The processor taking MORE than I actually authorize to charge I did NOT view as the cost of playing.

I know, I know. Shuddup. If you're gonna play, Pay. and don't gripe. I hate being a US player

What's wrong with griping for heaven's sake. You guys and gals are already getting a raw deal thanks to the US Government so just blow off steam whenever you want. That will help you get emotionally balanced.

 

[Mousey]

My point is... if the processors are taking more from our card (over and above our deposit amount) we should be TOLD. There should be a notice in the cashier: NOTE! Our processors charge 3% or 4% or whatever the hell they want over and above the amount you are authorizing as a deposit.

 

[bpb]

If you look closely at the message you receive after a deposit, it actually says that you will be charged some slightly different amount than your deposit, but that "IT WILL ALWAYS BE LESS THAN THE ACTUAL DEPOSIT".

This clearly isn't happening, as we're being charged significantly more than the deposit. However, I do have faith that if you contact club world, they will refund you the overage.

 

[BMWSTACK]

Well, it didn't used to be the cost of playing. I've always paid the 3% international fee from the bank, THAT I see as a "cost of playing". The processor taking MORE than I actually authorize to charge I did NOT view as the cost of playing.

I know, I know. Shuddup. If you're gonna play, Pay. and don't gripe. I hate being a US player

Yes indeed not only is it an overcharge on the amount authorized, but then you also get charged the international fee. So yes indeed it is getting more expensive.

I did post before that Karolina was going to look into this. I did hear anything. I have spoke via message and phone begging her to look into this. I am quite familiar with processors and the actual process. Its really not the money but the principle of the matter. The processor should not be allowed to do whatever they want, but even further Clubworld should be concerned with this and it should have been addressed by now.

 

[Stovetopp]

Yes indeed not only is it an overcharge on the amount authorized, but then you also get charged the international fee. So yes indeed it is getting more expensive.

I did post before that Karolina was going to look into this. I did hear anything. I have spoke via message and phone begging her to look into this. I am quite familiar with processors and the actual process. Its really not the money but the principle of the matter. The processor should not be allowed to do whatever they want, but even further Clubworld should be concerned with this and it should have been addressed by now.

yeah ,whatt is this internatinal fee BS? I have never seen it before until recently and it appears as a separate charge on my bank statement

Any idea? I am afraid to ask the bank
Although , its cost of doing business from our point of view. It cost me $20 bucks to drive to a casino so I am down 20 bucks before I even start gambling, not counting the $7.00 valet parking and the tips to waitresses and just in case you get hungry....So really I shouoldn't complain abt $1.28 international fee

 

[Mousey]

If you look closely at the message you receive after a deposit, it actually says that you will be charged some slightly different amount than your deposit, but that "IT WILL ALWAYS BE LESS THAN THE ACTUAL DEPOSIT".

This clearly isn't happening, as we're being charged significantly more than the deposit. However, I do have faith that if you contact club world, they will refund you the overage.

They began doing that a long time ago... Deposit $25.00 and they would take $24.97 (or similar) just so it would look like a 'real' transaction I guess.

Some cards/banks do charge international fees and these should show up on our statements. It's that weird 'missing' .80 or $1.46 or whatever extra that isn't tracked anywhere that gets my goat. My prepaid also charges $1 per tranasaction. No problem. I may not like it, but I know about it before I deposit. Last time I played a bit... during T'giving I guess it was... I ended up with my card balance in the red due to those 'unlisted' charges, even though I allow an average of $2 ($1 for card fee, $1 for 'whatever') and I don't like it. We have enough trouble keeping a card working at casinos without going into the red on them.

 

[Deanna]

They began doing that a long time ago... Deposit $25.00 and they would take $24.97 (or similar) just so it would look like a 'real' transaction I guess.

Some cards/banks do charge international fees and these should show up on our statements. It's that weird 'missing' .80 or $1.46 or whatever extra that isn't tracked anywhere that gets my goat. My prepaid also charges $1 per tranasaction. No problem. I may not like it, but I know about it before I deposit. Last time I played a bit... during T'giving I guess it was... I ended up with my card balance in the red due to those 'unlisted' charges, even though I allow an average of $2 ($1 for card fee, $1 for 'whatever') and I don't like it. We have enough trouble keeping a card working at casinos without going into the red on them.

Yes, I've always payed the international transaction fee and tried to accommodate that into my bank balance. Like you I kind of add "extra" mentally to make sure it's covered but yes, same thing, I didn't realize the processor was hacking off extra until I logged in and saw I was "this" close to being overdrawn. I hate that panicky run to the bank feeling!

And yeah, the exact wording after you make a charge is:
Your transaction will appear on your cardholder statement as:
$ 24.99 USD SUI 442032397068 MAKATI CITY PH
The above charge amount may vary due to the locations of our banks and will always be less than the amount credited to your account.

Gee, really? So I have $25.74 pending and they'll snooker another.10 off at the end.

And yes, if you contact them and give them your bank statements they'll give you a credit but jeesh, I have three different bank accounts I use. I shouldn't have to be pulling them up, cutting and pasting them, etc. Honestly, maybe CWC needs to give an automatic 3% EXTRA when we make charges to instantly compensate for what's being taken.

 

[cheetahwind]

This is where Slotocash and Slotland have it right.
Right in the cashier at Slotocash, they have a warning because of the exchange rate. Sometimes these foreign banks can't process spot on to what they think they can.
Before you even have the transaction processed at Slotland, they even tell you there may be some overcharge or undercharge varying on the exchange rate between the processor and me.
I really don't think it's that hard for Club World to post something similar. Then again, maybe I don't under how the the RTG cashier system works.

 

[laneace44]

I made a deposit on All star slots using cc today and I got charged twice once by eldorado and one by some worldcs24.com. That really ticks me off, has anyone else had this happen?

 

[BMWSTACK]

I made a deposit on All star slots using cc today and I got charged twice once by eldorado and one by some worldcs24.com. That really ticks me off, has anyone else had this happen?

Did you have to submit the charge twice because you did it once and didn't think it went thru? I believe if your not patient and refresh or exit out the charge doesn't show up in your balance so people put the charge through again.

 

[laneace44]

Did you have to submit the charge twice because you did it once and didn't think it went thru? I believe if your not patient and refresh or exit out the charge doesn't show up in your balance so people put the charge through again.

No, I tried to deposit once and it failed to go through, so they have an option for trying again with an alternative processor then it went through. My casino account was credited only once and the two charges showed up on my card right away.

 

[slotplayer]

been a year since I played online, I thought it was feb 22 but it seems my last deposit was march 4th, 2012. just to correct a post I made a while back.


in any event, I looked at my deposit emails from club usa, buzzluck, sloto and las vegas USA, none were for more than the amount deposited, actually all were less except for las vegas USA which was to the exact dollar amount.

My little bank does charge that international transaction fee whereas my other bank did not.

All the club emails did say less than. they all seem to highlight it in yellow.

of course it was a year ago so maybe the processors are different now.

 

[spintee]

I had nearly 4 quid gbp disaper the other week, I rang bank up and said a charge from over sees, and the best thing about it is thatI did not even depo? all I done was added a new card, The money went back in to my bank a few days later, Yes sometimes they do take a small amout of cash from your card, (forget what its called now) just to make sure card and urself who u say you are, But this has always been 1 pound, But I have alaso been told that this has now stoped? When ever I have used a credit card in U.K there has been a charge for 2.50 no matter what the deposit as, I only use debit card now as some sites do not even pay back to credit cards, But thats probly another charge,