1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

ClubGold... the good the bad and the ugly

Discussion in 'Online Casinos' started by Jasminebed, Jul 19, 2012.

    Jul 19, 2012
  1. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I'm always leary of joining any casino not CM accredited. But Club Gold has a pretty active rep, and many happy customers. So I joined long ago with a free signup.

    No cashout, but I always ask lots of questions. The pending period is long. But I know from reading threads here that most people will not end up in 96 business hours pending. It is better to quote longer and see people happy than to fail in promised timeframes.

    Club Gold send me an offer I couldn't refuse, with a removeable bonus with no wagering. I took it, crashed and burned.

    Ask support a bunch of questions, very good service.

    Played a couple of free chips. Checked on the second one I was still eligible even though I hadn't deposited in past week Yes I was.

    Last night I wanted to play Playtech. After great luck that gave me some budget, I'd flopped at all my usual casinos.

    I've been a member at Bet365 and never been disappointed with them. But wonky things were happening with the casino crashing and disabling my computer from all internet access. Perhaps I should have given them a chance to fix it but it's 10:39 at night and I don't really want to right techical issues, there's a bevy with my name on it.

    Club Gold has a max cashout of 10x deposit on your first deposit. That's not very attractive, was a big factor in me making my first deposit.

    But I did, and there are no restrictions in terms of $$ for your second deposit.

    I'm a careful consumer, and the online support was excellent. I don't like that they don't email you transcripts on a menu choice, but I don't like that that much with 32Red either.

    In the absence of Bet365 and wanting to play Playtech games, I took a 100% match on $25. Lots of game restrictions for 30X D+B, But chat provided me with an excellent link outlining stuff. And a lot of the games were not restricted per se, but the Premium Slots would up your WR to 65X D Plus B, You could play a wide variety of table games at reduced wagering contributions. The link made it very easy and clear hWow to follow the rules, and chat supplied it.

    Played for a couple of hours (my main goal with a $25 deposit usually), and had to hit the sack with a lot of wagering left. Got up today and started back, and had a decent hit on Penguin Fortune. Was crashing and burning on one of my favourties, Vacation Station, and was thinking I was done and upped the bet and hit $400. Checked remaining wagering, around $800.

    Well, there is no automated way to check your remaining wagering. I do like that with most MGS casinos. So I'm back to chat when there's around $400 left.

    Well, I've played a lot of slots, and I have some idea of where I am usually. So back to chat since that's the only way to check wagering. Arturo happily informs me that it's less than $100 now.

    Well, this is where they get me. Arturo interupts my play with a chat window, to tell me where I am! He's rooting for me to cashout. He pops ups from time to time with an update on what's remaining.

    And he gives me good info on what verification will want, so I don't need to wait for their email.

    By the time I have finished WR, Eva is on, and she's lovely too. Volunteered a promo code for $5 for another day later this week, helped walk me through the cashout proceduce. New cashier apparently, so the $25 bonus I got was not cashable, so whether I requested a withdraw for the full amount or leave $25 in my account for it was trial and error. But none of it took long.

    I have been very impressed with the quality of support at GlubGold. It was explained and confirmed that if I made a withdrawal and the bonus was removed, that I could reverse and play whatever I pleased. And that didn't require the verification procedure or the pending ended. I havent played yet, but I did reverse some to play the Marvel Slots and others condiered Premium Slots.

    If a fash cashout is not important to you, I'm quite favourable impressed.

    Very lengthy pending period, but you are free to take other promos while it is pending

    I'm rather hoping I can follow up with faster than promised, but even if I can't. I would revisit here.

    I'd revisit more often if it was faster.

    That the casino team seemed keen on me cashing out and making the most of my experience really does count. If you are good to me, I will be loyal losing.

    If you pay me faster, you are on my first line of deposits though.
     
    10 people like this.
  2. Jul 19, 2012
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Jazzy,

    Thanks for going to great lengths to show us what great customer service they have. I am impressed too and I concur with you that if w/d times are ofless significance than good service this casino is great. The pending period for this industry is getting longer so maybe its time we looked for quality service instead.
     
    1 person likes this.
  4. Jul 19, 2012
  5. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Hey Jazzy! grats on yer winnings, and like i have said before, i agree with you on the coolness of this particular casino.
    I believe the pending period will shorten a lot , once you made your first withdrawal.
    Also they are offering a 400 match on reverse withdrawal, which i think is fun, if you are interested in such things:)
    It's for instance possible to do that on a free chip, like the Gold Rush, when you completed wagering, and have max cash out of 50, as soon as its pending or waiting you can use that bonus and go for a bigger cashout..
    I very much like that.
    I like support also, very friendly, helpfull and quick in my experience so far :thumbsup:
     
    2 people like this.
  6. Jul 19, 2012
  7. Akrasia

    Akrasia Dormant account

    Occupation:
    Home Duties
    Location:
    Western Australia
    Nice review!

    Thanks so much for this review, this sounds awesome compared to some of the customer service I have experienced, and to me this area is where many casinos fall down.

    Don't get mad but this typo "GlubGold" made me laugh lol. I'm so immature haha.

    Rock on Jazzy :)
     
    1 person likes this.
  8. Jul 19, 2012
  9. Jennifer

    Jennifer Banned User - violation of <a href="http://www.cas

    Occupation:
    stuff
    Location:
    canada
    As I said in the previous club gold thread, they have the best support on the net. If I hadnt given up online gambling they would be my place to play.
     
  10. Jul 19, 2012
  11. ThePOGG

    ThePOGG Meister Member webmeister

    Occupation:
    Casino Affiliate
    Location:
    UK

    I've spoken with a few players re. this. 96 business hours means 96 business hours, not 4 business days. So you need to know not only the number of hours that their accounts department work on any given day, but also the days they work before you can work out exactly how long your withdrawal is going to take. They don't list this information on their site, but do seem to work a fairly consistent 8 hours/day, 5 days/week - so withdrawals should take approximately 12 business days. Honestly i think they'd get far less players complaining about late withdrawals if they listed 12 business days, but i suspect that would put a lot of players off.....
     
  12. Jul 19, 2012
  13. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    More than 24 hours pending is bullshit IMO.

    It's the reason I won't play there...they could be awesome in every other aspect, but since the major function of a casino is paying winnings, I find it unacceptable that anyone would have to wait any more than 24 hours.

    If it were some kind of real issue that prevented fast payouts across all casinos, then I could accept it...but it is totally the operators' choice to slow pay and it shows a lack of respect for the customer.
     
    3 people like this.
  14. Jul 19, 2012
  15. Akrasia

    Akrasia Dormant account

    Occupation:
    Home Duties
    Location:
    Western Australia
    Gosh

    I took the free 20 chip with the 50 max cashout and omg, I have now got a balance of 900 dollars!! Hope I haven't used up all my luck, I will be able to meet the requirement and cashout the max! Here is one of my screenies (the best one):

    ClubGold... the good the bad and the ugly: screenie1.jpg,Jul 19, 2012
     
    1 person likes this.
  16. Jul 19, 2012
  17. Akrasia

    Akrasia Dormant account

    Occupation:
    Home Duties
    Location:
    Western Australia
    Haha

    I only wish it was real lol FML bahaha
     
  18. Jul 19, 2012
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Nifty, You'd better get used to it as its becoming the norm and while this definitely means they hope you reverse and lose the lot/they are tight on cash, this is here to stay. Its likely there will be very few casinos with a 24-hour or less pending period in a year's time.

    On the players' side, maybe its time we tried to exercise some patience while waiting for our money.
     
  20. Jul 19, 2012
  21. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I sooooo miss playing somewhere besides RTG..... :sob:
     
    2 people like this.
  22. Jul 19, 2012
  23. FAZI1

    FAZI1 Experienced Member

    Occupation:
    worker
    Location:
    Punta Cana
    Hm live chat tell my last time abaout a little changes in rulez in club gold - Importand changes for all No deposit and Deposit Bonuses.

    -Player cant play in progresive slots. that is old.. rulez

    -Player cant play in Branding Slots - (New Rulez) - Branding slots is slots with known actors from movies games - example gladiator , the mumy sparta and a lot other...

    -Player cant play in Premium slots (New Rulez) im dont know what type slots is called Premium Slots.

    And abaout rulez with excluded other games table and other ( probably olso excluded if player play with bonus but is normal and im dont play in table game with bonus becose in all casinos table games and other games for player playing in bonus is excluded or calculated only 10-20% for wagering bet)

    Olso im see last time if player recived bonus then player cant see wagering progres in bonus sections - last time this was in this section and player can see progres - now only live chat?

    So ok they have a lot no deposit promotions and im was play in past often with Thursday madnes 200% no wagering bonus .

    But for now------ player Cant Play with Deposit Bonus in:-------

    - Progresive slots
    -Branding Slots
    -Premium Slots

    Then now is very eeasy break terms and conditions. - if now only mayby 1/3 From all slots games is eglible to play with bonus.

    Im dont know olso if player play in Club Gold in excluded slots(Progresive, Branding ,Premium) then only wagering is not calculate or if player do single spin in excluded games then if player finish wagering then winnigs will be void?


    and why wagering progres was delated and now only live chat? can tell you you actual playthrouts progres?

    So thursday - 200% no wagering is good promotions but with new rulez with A Lot excluded slots ( Progresive, Branding, Premium) is to easy break terms and conditons .
     
  24. Jul 19, 2012
  25. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I found that support did a pretty good job of explaining the rules to me, and provided me the following link:

    You must register/login in order to see the link.

    All Jackpot Games were excluded from the daily match I took, and playing any of the Premium Slots would raise the wagering to 65X from 30X.

    I dealt with about 3 reps over the two days I was playing, and all seemed genuinely interested in seeing I understood everything, and were patient while I read rules.

    When I asked about playing other games after completing wagering, I was advised to cashout, and the bonus would be removed. I was then able to reverse, and submit a new withdrawal, giving myself a little to play with that had no restrictions and let me play some of my other favourites.

    They gave me the info I would receive today for verification procedure in chat, so I could get a jump on what they needed. Unfortunately, I don't have a scanner, so I need to go out and scan a recent utility bill today. I was told 48 hours for verification, I'm sure hoping that is not 48 business hours.
     
  26. Jul 19, 2012
  27. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands

    Hey girl!

    You went on shopping sprees eh??, next time you win some, get yourself a decent android phone, most of em are easy to use, and come with a perfectly fine camera, a usb cable and with it, you can create perfectly fine scans, and upload them to your pc.
    If you dont like them phones, a digital camera with usb is a great alternative:)
     
  28. Jul 19, 2012
  29. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I mentioned taking a picture, it was suggested I scan instead. Since the waiting period is long enough, I don't want to extend it because of document quality.
     
  30. Jul 19, 2012
  31. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    No problemo, just saying, my cashout there, and every casino in the past have been satisfied with pictures of:)
    If the camera is of decent quality, theres very little, if any difference with a scan.
     
  32. Jul 19, 2012
  33. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I closed my account there a couple of months back. I couldn't stand their constant mailings of bonusoffer.
    It's good to hear a nice review about them anyway.

    I say the same as Incrediblestuff....I have never sent a scanned copy to any casino ever.
    I have always used my camera, or a screenshot of a bill or my Netelleraccount. I have never been told that any document wasn't good enough, so to me, I'm sad to say it sounds like more stalling than their paymentstime.

    Now don't you reverse it all no matter what offer they give you. We need to find out the exact time of payment for you:rolleyes::D
     
  34. Jul 19, 2012
  35. PaaskeDKnowUK

    PaaskeDKnowUK Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown

    Just download CamScanner from android market!!! You can scan direct from your phone. It converts it so it looks like a perfect scan. Doesnt matter how and which angle you take pictures. Just make sure the whole paper is within range.
    It is total awesome. I used it other day on my new Samsung S3. And my documents were accepted straight away at the Casino verification :) Not at Club Gold though :cool:

    Forgot best part. You can transfer the document or documents instant through bluetooth, Email, wireless or with wire to computer or what ever. Direct to printer if u have that as well and want that !! It is pure brilliance :D
     
    Last edited: Jul 19, 2012
    1 person likes this.
  36. Jul 19, 2012
  37. PaaskeDKnowUK

    PaaskeDKnowUK Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Why did you not just contact them and tell them to remove the emails. Dino has already or actually their Rep here has said that. If any problems contact them. Seems bit odd you close your account just because of that??
    Jasminebed did not say Club Gold would not accept documents. But she would rather wait and do proper scan instead of pictures. So do not understand your wording "Stalling" :rolleyes:
     
    1 person likes this.
  38. Jul 19, 2012
  39. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Hi Tirilej:)
    Didnt thank Paaskes post to seem critiscizing to you: just mean to say it's true, that most normal casinos, for instance Nordicbet and 32red, and 3dice and Clubgold, will not send you anything you dont want..
    You can opt out of newsletters and promos, be it through the software or per email request or phone /live chat.
    Just saying you might miss out on a good casino, if you dont communicate your wishes:)
    These are the 4 places i play at, mainly because i can communicate, in several ways, to get the best out of my account.
    Sometimes theres room for personalized bonuses too, just ask and thou shall receive ^^
    Thats my tip, and as such: skilja agnarna från vetet!
    :p
    Hope i got that right
     
    1 person likes this.

Share This Page