Club World

[Casinomeister]

What the hell!!!! Are you serious!!?! For $38!?! A long time member of this board and a loyal customer to your casino and this is how she is treated!?! For $38!?!..

I believe that when she said she was going to chargeback, it was for all purchases - not just for the $38. The casino also stated that they were willing to add a $40 comp to satisfy Babs apparent loss of funds.

The casino has already shown that all of Babs deposits were logged and played out. I still think Babs is mistaken and is matchin gup the wrong debits. VWM pretty much summed it up with describing how these processors work with the batching of debits. This is why the dates on her bank statement don't add up.

 

[peteyweestro]

hey boss i think babs was only gonna charge back the 2 unauthorized deposits, not all of them thats what makes this even worse imho

 

[babs7262]

hey boss i think babs was only gonna charge back the 2 unauthorized deposits, not all of them thats what makes this even worse imho

JUst for the record. I have saved ALL of my PM's stating I was just taking back the $38, not all of them. Im not sure if I can show my own PM's but I dont feel it's necessary just to prove my point, that IMHO would be adding fuel to the fire.

I do have proof that it was just going to be the $38, not all charges because I did gamble on those days, just not twice.

Im just responding to these threads, dont want anyone to think Im purposly writing stuff to keep this going. I need closure on anyones' thoughts and thats why I keep responding on this thread.

 

[Peaceful1]

My bottom line on this issue is...EVEN IF they WERE "threatened" with a chargeback (whether it be one transaction or all), "its not over till the fat lady sings". Close your account, I believe, based on only verbage and not action is wrong IMO, especially if they would have thought more carefully to review your overall gambling history and loyalty, and yes...$38 is MERE. Not to say that we should "gauge" by the amount, its the overall scenario.

Apparently there was confusion amidst this whole incident, but whatever happened to "the customer is always right"? Although we all know this doesn't "literally" hold true at all times, its the overall "mindset" and "giving the benefit of the doubt", which they did not do, until thoroughly investigating, and BY ALL MEANS COMMUNICATION IS KEY (yes..they should have certainly contacted/called/emailed/sent messenger pigeon...whatever, BEFORE taking such extreme steps).

It is not worth losing a loyal customer (and that's in ANY business) over mere speculation and alleged doubt...weigh the pros and cons here. There's a lot to be said about situations and how they are handled...they are the business, and yes, it could have been handled WAY better than the way that it was.

Personally, I would hope that they would at least attempt (and I understand if you would decline their offer if they did), to welcome back a loyal customer, and if there is some sort of doubt still in their mind, and they feel as though they do not owe you an apology because they did what they thought was the careful thing to do on their side...say something along the lines of apologizing that this whole confusion and inconvenience ever had to take place.

That is just my personal opinion on the matter.

 

[LaurieJim]

babs, you know you and i talk sometimes on the phone and i know you to be an upstanding and honest person and dont doubt you for a minute. this is just a thought and my thoughts usually dont add up to a hill of beans but what if you were to pm bryan all your info you have and club world do the same and let him take a 3erd person veiw of it? its just a sug. im sure its not helping club worlds rep. on here and i can see both sides of the issue. i was gonna play at club world this a.m and decided against it because of whats going on with you and them and the double dipping issue from the other party. it would make me feel better as a player there to see this resolved by someone you trust and the casino trusts and that would make alot of us feel better and then we could put this issue to bed..........please dont get mad at me this is just what i would have done had i been in your shoes...........laurie

 

[anniemac]

At least they offered Babs a free chip, All I got out of them was "Oops, my bad" and my Netspend card is marked as fraudelent. So go figure. It only took me a month to get them to tell me why I couldn't deposit with it after I made my first deposit and I to PM the rep here yesterday and beg him to look into it for me. So maybe Club World might not deserve the halo award after all.

 

[babs7262]

They didnt offer me a free chip. They said they "would of" but since I so called "threatened" them they changed their mind. I also have that in a PM

Laurie: I would never get mad at you for your own opinion. I hit my point of not caring anymore. Once I get a bad taste, it's over for me. The reason why is because I have such a long fuse. This is the 3rd time, not the first and that is why Im not going to go through everything, copy and paste and reinstall and copy and paste. Why should I? It happened twice before, I was refunded and got apologies but now this is the third time and ive had enough and stopped being cordial when they closed my account. Hasnt anyone noticed that their stories are changing? It's standard procedure yet when I asked them why they didnt close my account the first 2 times, no answer?

I am not in jeopardy of other casinos because of this either because Ive gotten support from other casinos opening their arms to me because they know my pattern of play and they know I dont take advantage, hell, I can count on one hand how many times I even asked for a chip let alone took a bonus offer in the last year from ClubWorld. The only place that I really take a bonus from is 3 dice because it's built in already, but if I had to call or live chat every single time I wanted a chip or bonus, I wouldnt even do that. I dont like complications. I like to pay and play and hopefully cashout. If I cant do that without worrying (no matter which casino, not just CW, any of them) than it's not worth it.

Infact, you know what? Ill take the bigger road. I already put in for the mistake last week at the bank but you know what, this $38 that they closed my account over, keep it, but just know this....I may just deposit $600 a month, but times that by how many people you treat like you did me and they do the same! SO.....keep your $38 that your processors took from me, making us have $38 less for gas or food (theres a reason I have a budget). Enjoy it, but I will tell you this.....Karma rules and Im confident that I will get it back twofold someday and someday you will lose it twofold.

 

[hippo925]

In a perfect (Club) World, maybe this is how it would have happened?

"hi babs, we have looked over your transaction history and we see that your deposits were credited and played. Unfortunately, because of the way these transactions are processed, sometimes it may lead to some confusion. We appreciate your loyalty and as a valued player, we understand that these things can happen with no fault on either side. Though we appreciate that you want to rectify this misfortunate circumstance on your own, please allow us the opportunity to rectify this misunderstanding. i have credited your account with the $38 in question, contrary to what our records show. I have also included a special bonus as this matter was not handled as well as it could have been from the beginning. It's the least we can do for a valued customer. Good luck and please let me know if there is anything else i can be of assistance on!"

Food for thought?

By the way, this is similar to the way 3dice handled my problems with the netspend card and double charges (though the double charges dropped off a month later.) So i know for a fact that some casinos handle these things in a much better manner.

 

[babs7262]

Well Put Hippo.....but

I was so upset when they locked the account I told them to never write me or pm me again. Im not saying I should of said that either but whats done is done. I dont expect them to write me because I wouldnt write me if someone told me not to because then that person could say they were being harrassed after telling them not to write. As much as I hate defending them, I dont blame them for not writing me even though I still feel Im right about how I was treated.

I just wanted to let you know this so all cards are on the table and that is why I havnt gotten any email or PM. Look, theres plenty of places to play and Im quite happy where I am now. Its time to let this go

I just want to thank everyone for all of your input whether you agree with me or not because its better to have all thoughts, no matter what your opinion/side is.

 

[drakolaz]

By the way, this is similar to the way 3dice handled my problems with the netspend card and double charges (though the double charges dropped off a month later.) So i know for a fact that some casinos handle these things in a much better manner.

This could be the difference between how a licensed casino deals with their customers and a non-licensed one.

3dice is a great casino, that is properly run.

Larry

 

[babs7262]

OK, this is scary....good scary

Karma sure can work fast

My hand to God, this is true. Rich just got home about a half hour ago. He came in the door and said "you wont believe what just happened" I asked him what. Sometimes Rich puts his change from getting coffee in this cup in his car and when it gets kinda full he cashes it in and buys a beer or two. He had mostly pennies and a few dimes. He said it usually comes out to about $7or so. Not much, but he likes doing it

The machine went wierd and counted alot of the pennies as quarters and when the receipt came out it was $31. He knows he only had about $7 because thats what it always is.

He had $7 and the machine gave him $31......what does that equal? $38

 

[paul02085]

Maybe the machine used the same processor Club World does???

 

[hippo925]

Maybe the machine used the same processor Club World does???

Tooooo funny!!!
I still think if 3dice can handle the same type of situation in such a professional and perfect way, why can't clubworld? just weird. Anyway, i'm done with this topic if bab's is.

 

[bryand]

Karma sure can work fast

My hand to God, this is true. Rich just got home about a half hour ago. He came in the door and said "you wont believe what just happened" I asked him what. Sometimes Rich puts his change from getting coffee in this cup in his car and when it gets kinda full he cashes it in and buys a beer or two. He had mostly pennies and a few dimes. He said it usually comes out to about $7or so. Not much, but he likes doing it

The machine went wierd and counted alot of the pennies as quarters and when the receipt came out it was $31. He knows he only had about $7 because thats what it always is.

He had $7 and the machine gave him $31......what does that equal? $38

Just an observation but if karma is real and the coin machine owner just lost $31 due to a malfunction, who is the next victim?

 

[dalzilla]

agree with bryand re: karma?

"Just an observation but if karma is real and the coin machine owner just lost $31 due to a malfunction, who is the next victim?"

Exactly my thoughts when I read the post.....
Proud of that overpayment, are we?

Plus someone deposited the amount you were originally out into your account.

So you are up by some $70 plus, right?

Can the change machine say it's going to make a chargeback? Going to give the overpayment back?




Posted by Dalzilla who had been playing on line since 2001, faithful reader of Casinomeister - very infrequent poster -

 

[babs7262]

Again, I wasnt the one that went to the store , I was home and Rich came home and told me. I didnt take anything from anyone. I wasnt "proud" that he ended up with $38, I was shocked that the amount came out to $38.

Also, I said it would come back twofold and it did. That is how Karma works unfortunately sometimes. Heck, that guy who owns the machine could end up with $38 more somewhere else to make him whole. Thats my point. Thats how it works in my opinion. One person may take but you make it up somewhere else and that person will make it up and so on.

Also, I didnt want to drag out this long whole story about what happened excactly but now your forcing me to tell the whole thing, so here it is:

Rich went to the Giant to use coinstar....the machine was broken so he had to get in his car and drive to Genuardis to use their coinstar. He was upset too because he just put in a full day on the roof in the cold. (lol, men hate making 2 stops!) . He went to the machine and put his change in (he said he had about $7) It started making noise but the change was stuck and going straight through to the bottom where they spit out change that didnt make through. He put his cup on the bottom to catch it because it was going nuts. He yelled (not yelled persay) for a manager or someone. The manager came down from up in the CS area. He opened the machine to help Rich. There was change coming down that wasnt his because he knew he didnt have quarters. The manager said "this happened yesterday, just use whats in the catcher" Rich said "This is my change cup, I dont think I had this much" THe manager said "Well, theres no way of telling what is yours and what isnt" Rich said he could of stood there for an hour but stopped because he knew it was getting out of hand. When he stopped and told the manager that it alll wasnt his (again) it came out to $31 when they printed the receipt.

There you have it...It wasnt me, Rich didnt do anything wrong and Im sure the owner will get paid somehow. Geez, Are you happy now? I dont even know these last two posters very well but still feel compelled to share the whole kit and kiboodle

Oh and one more thing: Someone else wanted to put money in my account and I refused. They want to remain anonymous as well so they are putting the money in a CM charity instead because I wasnt looking for a windfall, I was looking to be made whole

 

[bryand]

Sorry babs7262, I was needlessly trying to raise a metaphysical question about karma in general. It was not intended as a slight against you or your husband. In the future I'll reserve those issues for a more appropriate forum.

 

[babs7262]

It's Ok. I was just trying to keep it short but with so many personalities in here, You really cant. LOL.....Im not upset with anyone, I just get mad at myself because sometimes I think too much and I should of just written the whole thing.

After rereading my post, it did look like Rich was kind of "stealing" so you dont need to apologize Bryan, I just need to put everything the first time so there isnt any confusion. I cut corners in here because Ive been here so long that people usually know where Im coming from and I shouldnt do that because newer people (not saying your new new) dont know me

 

[suzecat]

Karma sure can work fast

He had $7 and the machine gave him $31......what does that equal? $38

Babs..............I would not mess with Karma as being a game.........sometimes I think it is a test of honesty, unless of course you don't feel you have been made whole by the "mystery gift" at 3Dice. Just my humble opinion.

 

[babs7262]

This happened before the mystery gift. The machine happened at around 6pm and the gift was in my account around 930-10pm. I never mess with Karma! I respect it

 

[peteyweestro]

Sorry all but i think "karma" is crap,no such thing in my world things are what they are and just because your nice to someone or do a good thing for someone sure don't mean now something good is coming your way,lol no way jose

 

[babs7262]

That's Ok Pete

That's is why there are so many different options out there in this world. I agree with the part of your sentence when you say "just because you do something nice, it comes back" THats really not what Karma does IMO. I feel that Karma works the opposite and ends up in the favor of the nice doer because they were wronged, not because they were nice.

Its hard to explain Karma sometimes. but nevertheless, you are certainly entitled to your beliefs and opinions but shouldnt go as far to say its "crap" I wouldnt call your beliefs "crap" I would just say that I dont feel the same way as you and feel there are other reasons or no reasons at all why things happen

 

[bb28]

I hate to see this thread turning in the direction that it is. Babs shouldn't have to defend her beliefs and as she said everyone is entitled to their own. Let's get it back on track with the original topic. If you want to debate Karma, why not start a new thread about Karma in the attic.

 

[babs7262]

Thanks BB28

Infact, Its probably time to close the whole thread (hint hint)