suzecat
Dormant account
- Joined
- Sep 18, 2004
- Location
- California
Payouts at Club USA, which had heretofore rivaled Inetbet's expediency, seem to have slowed to a crawl. Anyone have any info on this?
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Hi
I try and avoid posting as much as possible since actions speak louder than words however in this case I hold my hands up and apologise for the delay.
Most of our members are used to very fast withdrawals as mikekloeg wrote, sometimes within minutes. The only time there is any delay is if we require docs being sent to us to prove credit card holder verfication or there are other security issues the auditing dept wish to clear up first.
I apologise to suzecat for having to wait 11 hours for her withdrawal, this is due, as Simmo correctly wrote, to our ad hoc withdrawal system over the weekend. We are looking to improve this service in the near future.
I firmly believe that our customer service and operation in general is of the highest integrity and reliability. We intend to keep it that way and improve in areas our members feel we may be lacking.
Please address any questions or feedback to accountmanager@clubworldcasinos.com and I will reply.
Thanks
Jason
This is the sort of standard all operators should strive to achieve. Well done! :notworthy
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You believed correctly