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Club World Thoughts?

Discussion in 'Online Casinos' started by Sandman, Jan 17, 2013.

    Jan 17, 2013
  1. Sandman

    Sandman Dormant account

    Hi all,

    Just wanting a few thoughts on one of their policies.

    They wont close an account via chat or phone.

    Live chat is generally friendly but they seem to have 0 rights to do anything at all.

  2. Jan 17, 2013
  3. Tirilej

    Tirilej Still a Lady CAG MM

    I suppose they want it in writing. I understand that.
    They probably want someone to find out why you would like it to be closed.
    To be able to do better if you have had a bad experience with them.
    For future protection, both for you and themselves.

    Just a few of my thoughts:)
  4. Jan 17, 2013
  5. just play

    just play closed account

    Director of Home Operations

    I agree with this, but live chat is in writing. ;) Maybe the particular live chat person you were talking to didn't have the authority to close an account? Just a thought.

    Why not just shoot them off an email, it only takes seconds.
  6. Jan 17, 2013
  7. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Texas, USA
    I have requested account closure from other casinos/software and had to send it in email form, not thru chat.

    So it's not all that unusual.
  8. Jan 17, 2013
  9. lowdwnsteve

    lowdwnsteve Full Member

    IT Tech
    Canada, AB
    I was a regular daily depositer at an accredited MG casino awhile back- lost thousands there- and never really complained..

    I had a nasty nasty run for a few days, so I opened chat, asked for some chips, they said not a chance- I then said "Ok well if you can't even give me a few, then just close my account then"- and they instantly said "certainly"-
    the next thing you know, I was booted off the site

    all for the best- Because of that day, I found Meister, which led me to 32Red-
    and haven't missed those bastards once! (except for that time I hit 5 scatters on IR)

  10. Jan 18, 2013
  11. Sandman

    Sandman Dormant account

    I share most posters comments :)
    My only thought is chat is in writing.

    Cheers for the weekend !!!

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