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ATTN: Casino Rep Club World/RTG Chat

Discussion in 'Online Casinos' started by Nifty29, Nov 30, 2012.

    Nov 30, 2012
  1. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Just a quick question to CW reps (or maybe other RTG reps is applicable):

    Can a live chat CSR stop your transcript being sent via email even though you have requested it to be sent via the chat interface?
     
  2. Nov 30, 2012
  3. sephus22

    sephus22 Full Member PABaccred2

    Occupation:
    dockworker
    Location:
    oregon,usa
    they didnt send me mine.but it didnt put them in a very good light.
     
    1 person likes this.
  4. Dec 1, 2012
  5. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    I doubt they can block it. I'm pretty sure it's built into the software.

    I always send a transcript back to my inbox when I ask questions about terms and conditions on a bonus... Which was probably twice in the last year. I hate wage requirements.
     
    1 person likes this.
  6. Dec 1, 2012
  7. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Not sure about CW but I once requested it with another well known RTG after a heated up argument with CS and I never got it.
     
    1 person likes this.
  8. Dec 1, 2012
  9. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Do you mean requested it from the support worker or clicked the email button?

    Club World/RTG Chat: email.png,Dec 1, 2012
     
  10. Dec 1, 2012
  11. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Both.
     
  12. Dec 1, 2012
  13. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Well it appears they can and DO stop the emails being sent if they don't want you getting a hard copy.

    At least, that is what it looks like.

    I'm going to post later about the short chat I had with CWC (AllSlots) support earlier today. I'm frankly quite appalled.

    I was waiting for the transcript to arrive, but I think after 8 hours I can assume it ain't coming.

    Something needs to be done about the quality of live chat support these days as it is falling fast. It's almost at the point where there is no point having it at all.
     
    2 people like this.
  14. Dec 1, 2012
  15. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    When I went back to tell them that I had not received it I was told that it was a glitch and that they didn't have a copy of the chat on their server either. It was just "lost".

    The reason I wanted a copy is because the CSR told me that she would manually add a bonus to my account after a deposit, which turned out not to be true, and then blamed it on English not being her first language (!!). Needless to say that it was my last time there.

    Again it wasn't CW, though. I don't know if it's the same on every RTG.
     
  16. Dec 1, 2012
  17. smokeeye

    smokeeye Experienced Member

    Occupation:
    Salesman
    Location:
    Norway
    Next time you should (sad that you have to sometimes though) do a screenshot of your chat (PrtScreen button usually near the Home-End button) then open Paint -> ctrl+v -> save as.
     
  18. Dec 1, 2012
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If Nifty's assumption or rather allegation is true it puts the software provider in a very bad light. The email should be automatically sent as it is solid proof of what transpired during the chat.If it can be stopped what's the bloody point of having live chat? Things are agreed and then followed-up. Its just one of the sneaky things RTG comes up with. I for one never even thought that these transcripts wouldnt arrive. Jeeze.
     
  20. Dec 1, 2012
  21. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    sometimes they end up in junk mail folder.
     
  22. Dec 2, 2012
  23. manstaff

    manstaff Dormant account

    Occupation:
    construction
    Location:
    Canada
    Nifty,
    I am fairly certain that if you lodge a complaint that they CAN go back and check all of your chat transcripts. This happened to me a few years back actually so I know it can -or atleast could- be done. I bet if you ask the rep here that they CAN do it. If they admit to being able to is another story of course.
     
    1 person likes this.
  24. Dec 2, 2012
  25. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...
    Good observation Nifty, let us know if it can in fact be retrieved.
     

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