I think CWC have done the wrong thing here.
If the casino wants to adjust bet limits to encourage higher bets, then do it at the top end...or, if it is absolutely necessary to increase the minimum bet, then it should be adjust by a reasonable factor. Increasing the minimum by 400% is not reasonable.
The method of 'big hit then grind' has been mathematically shown not to be the best method of beating bonuses (ask KK he used to employ this method but has changed his strategy), so why does the casino need to be 'protected' against it? Surely you could just limit the maximum bet amount when using a bonus? It would negate the need to adjust minimum bets at all.
Sorry Tom, but it doesn't make sense to me based on your explanation.
I also believe that if specific players are having their minimum bets adjusted they should be informed via email. Since your algorith places then in a 'group', then I am sure a group email could be sent. I think it shows a lack of respect for players....if what you are doing is all above board, then what is wrong with giving these players the courtesy of an explanation?
The only thing that has been achieved by doing all this on the quiet is quite a few annoyed customers and the appearance that something 'sneaky' is going on.
CWC is a stand up operator IMO, but in this case they got it wrong.
Limiting the max bet amount is the norm, either through the terms and conditions, or through the software.
Does RTG lack the ability to adjust the max limit when a bonus coupon has been used? (This is how MGS handles it).
MGS also doesn't adjust the minimum, only the maximum, and it returns back to the usual value once WR has been met.
The advantage of this is that it ONLY affects players who try to bet REALLY big with a bonus, and does NOT affect those who normally low-roll, since they wouldn't attempt a bet even at the reduced maximum.
Lowering the max to $10, maybe even $20, would be effective at fighting off those who bet REALLY big to beat a bonus, but low rollers concerned that they are forced to bet a whopping $1 are hardly likely to even ATTEMPT a $10 or $20 bet, so would never see this happening.
It should also be mentioned in the terms and conditions that such changes are made to betting limits when bonuses are in play.
This has been done "on the quiet", with nothing in the terms and conditions covering it, and CS told to say "same for everybody, can't be changed" when players notice, and complain that they want their old limits back.
I really think there is something going on with this group. I received a 30 dollar chip at Manhattan slots. Managed a withdrawal, requested it Monday. Get an e-mail from Daniel, need my prepaid visa card photos. No biggie, Hubby got this card for me to gamble with, alot easier to use, sent them in. Within minutes of sending them in Iveta, the cashier e-mails me says they were approved.
I sent in an e-mail 15 minutes later asking if my withdrawal would be processed that day. This was at 8:45 AM EST. Surprise, e-mail was never answered until 2:35 AM this morning EST. Iveta tells me it should be processed today, 2/9. At 10:30 AM today still have not received it.
Now I know the cashiers leaves at 11 or soon after. I contact support, and Alex tries to tell me that the cashier is not in today. It will be processed tomorrow. So I tell him that is funny because Iveta the cashier e-mailed me at 2:35 AM. So why wasn't my withdrawal taken care of then. (This is the part I love) He replies: Each cashier handles something different. Iveta was the one who approved my cc verifications. (She does not handle processing withdrawals, even though she is the one that told me it would be processed today).
This to me, the lying, the cover ups is just unacceptable. My account also has the wager raised, until I PM'ed Tom. I am by no means a high roller either. So how can so many of us get caught up in this debacle?
I am starting to think, this group is losing its credibility with me. To many unacceptable things are happening in a short time span. Something is definitely happening here. Only time will tell I guess. I would really hate to see this group start pulling crap like the rogue casinos, because I did/do like them. Just getting really cautious now, because of all the "Mishaps" lately.
Just my 2 cents.
All the best,
LH
This is a personnel issue, and to have such a key staff member's absence cause NOTHING in their line of work to be done that day, is poor planning. Key functions should have several members of staff able to "cover" for an absence.
Surely there are MANY members of staff able to process withdrawals, even if this is NOT their core function. I doubt a store would say "open for browsing only today" because the ONE person who normally takes the money at the till is off that day - they would have another member of staff move from a less critical function to attend to the till. The less critical function would suffer, but customers would be much less likely to notice.
If Iveta is off sick for a week, does this mean that no player who used a CC can have their cards approved, and would end up waiting over a week for their withdrawal?
Did you ask for it? (or has the algorithm changed "his" mind?)
