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Club World Payment Delay

Discussion in 'America the Beautiful' started by chaseon, Sep 16, 2014.

    Sep 16, 2014
  1. chaseon

    chaseon Dormant account

    Occupation:
    Sales
    Location:
    North Carolina
    Hello all - in the past I've always received checks quickly (within a week) from Club World. I'm now into about 3 weeks due to what they attribute to an error with their check processor. Anything I can do? Should I be worried?
     
    1 person likes this.
  2. Sep 16, 2014
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  4. Sep 16, 2014
  5. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Why would you still be accepting checks with all the issues many casnos have?

    .
     
    1 person likes this.
  6. Sep 16, 2014
  7. chaseon

    chaseon Dormant account

    Occupation:
    Sales
    Location:
    North Carolina
    [SUB][/SUB]
    I confess to my ignorance. I didn't know it was an issue and like I said it wasn't an issue before.
     
  8. Sep 16, 2014
  9. AlmostFamous

    AlmostFamous Experienced Member

    Occupation:
    Writer
    Location:
    NYC
    Waiting too...

    I am also waiting...but for a payout to my debit card. Very small payout

    since last week...They said it was paid but now after a few emails I sent

    inquiring..they said 2-3 more days this week....:confused:
     
  10. Sep 16, 2014
  11. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi All,

    I'm sorry to say that there is slight delay with some recent cash outs. We are on top of things and all should be resolved this week. All customers affected were contacted and notified as well.

    Please send me PM and I will check they payments on individual basis.

    As you know we are doing our best to approve cash outs in 24-48 business hours and 99% of time customer will receive payment up to 5 business days. Unfortunately sometimes things are out of our hands.

    I can assure all of you that the withdrawals will clear soon and guarantee the funds will be credited to the accounts.

    If any of you will have further questions please send me a message.

    Kind Regards,
    Karolina
     
    7 people like this.
  12. Sep 16, 2014
  13. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Just a note of thanks, for coming on board and respondng. We, as players, are always antsy when it comes to our withdrawals and it is always appreciated when a casino rep lets us know what is happening on the back end when there is a slight delay in receiving those funds. I do not know how to express how much your honesty and updates are so appreciated. Thank you!

    .
     
    5 people like this.
  14. Sep 16, 2014
  15. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi silcnlayc,

    Thank you for your support and good words.

    We are trying to be upfront with any similar issues as we do understand how frustrating this could be for the customer. Usually cashier is communicating such things via email and we often have conversation with customers on one to one basis whenever required.

    As we know things happen from time to time. :mad: I'm sure this will be fixed asap and we will get back to normal processing times.

    I appreciate your understanding and patience.

    Kind Regards,
    Karolina
     
    3 people like this.
  16. Sep 16, 2014
  17. chaseon

    chaseon Dormant account

    Occupation:
    Sales
    Location:
    North Carolina
    Thanks Karolina. Tried to send you a PM but not sure it went through. In any case I appreciate your responses!
     
    1 person likes this.
  18. Sep 17, 2014
  19. john39

    john39 Senior Member PABnonaccred

    Occupation:
    analyst
    Location:
    dfw
    Oh I just saw this post but PM Karoline before seeing it

    Guess I am not the only one, Seems like it is taking for ever I will have to PM her my details since I have 3 pending thanks everyone
     
    1 person likes this.
  20. Sep 17, 2014
  21. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi All,

    I can confirm I received all your PM and responded already. I will try to move any outstanding cash outs as soon as possible for you. There is always some alternative I should be able to use in this particular case.

    I will also communicate this via PM on individual basis.

    I appreciate your patience and cooperation. I also hope that the processing will be back to normal next week and all of us will be happy :)

    Kind Regards,
    Karolina
     
    2 people like this.
  22. Sep 19, 2014
  23. john39

    john39 Senior Member PABnonaccred

    Occupation:
    analyst
    Location:
    dfw
    Thanks Karolina, I got one of my payouts on paymycard today
     
    1 person likes this.
  24. Sep 24, 2014
  25. venetian

    venetian Dormant account

    Occupation:
    Corp Director for a College
    Location:
    Oklahoma
    Just came on here and saw this thread. I too have been waiting and tonight when I logged into my account my withdrawal was back in my account! I called CS and they said they can no longer send checks and that I had to choose the CardForce option. I asked how long it would take and she said that it would be approved in the next few days THEN it would take 5 days to reach my debit card. I am confused about this option and asked since it was paying my debit card wouldn't it go right into my bank and why was that different than a bank transfer. I didn't really understand the answer but I did it.

    I just recently went back to playing at Club World and have had some success. Always got a check but it took a long time. Some of the comments have said we shouldn't be requesting checks so what is the best way to get your payouts? Did I choose wisely?
     
  26. Sep 24, 2014
  27. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    My first choice is the card pay (back to card). Second is wire.I avoid checks as much as possible. Last option is WU.

    .
     
    2 people like this.
  28. Sep 24, 2014
  29. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    I think they refer to bank transfer as a wire. They would need a bank account # and routing # to do such. Card force or pay my card is credit right to your credit card, so if the card you use is a debit card it obviously reflects in your back account that is linked to debit card.

    Yes indeed Pay my card or card force is the way to go.
     
    1 person likes this.
  30. Sep 24, 2014
  31. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi All,

    I just wanted to say that for anyone who had cheque refunded we will treat their pay out request as priority and approve as soon as possible.

    @ venetian please PM me your user name so I will expedite your cash out.

    Once again I do apologize about the inconvenience.

    Kind Regards,
    Karolina
     
    1 person likes this.
  32. Sep 24, 2014
  33. john39

    john39 Senior Member PABnonaccred

    Occupation:
    analyst
    Location:
    dfw
    Just an update I got my 2nd and 3rd payout combined and was deposited on pay my card today

    Happy Days :)
     
    3 people like this.
  34. Sep 24, 2014
  35. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    ok this pay my card thing still confuses me. Is it any credit card or only credit/debit card that can be used?

    I thought it had to be linked to a main bank acct for it to work?
     
  36. Sep 24, 2014
  37. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    Choc,

    I use it and it goes back to my debit card. My card is related to my checking account at my bank. I do NOT know about possible "prepaid cards" working in this respect. Maybe Karolina can answer that.

    The card you use MUST have been used in the casino at least once, to get it registered and verified. Once that is done, you can deposit with it always or use pasteandpay to deposit.

    Then use paymycard and the withdrawal method.

    I hope this helps.
     
    3 people like this.
  38. Sep 25, 2014
  39. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    thanks !
    But can US players use this? Is this payment system used only by the Club World Group?
    Can you esplain the "procedfures? What is pasteand pay? What is paymycard? Does one have to "join" to use these and is there a fee?
    Thanks aghain
     

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