Bonus Complaint Club World max withdrawal not stated

DemonUK

Dormant account
PABnoaccred
Joined
Jan 11, 2008
Location
Warrington, UK
Got letter offering a royal wedding bonus of 100GBP with deposit of 10 or more. T&C did NOT show the term max withdrawal 5 x D+B, nor did the 'coupon details' in the lobby. Having received 600 out of actual 2441 i spoke to support. They stated this 5x term but also admitted this was not in the t&c on the letter. Their general t&c state that all deposit bonuses have no max cashout.

Didn't expect invisible t&c from an accredited casino.

Advice needed please
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
in the absence of specific ts and cs which must be relayed to the player general ts and cs should prevail. i see no option for cw to insist on the $600 payout. let this serve as a lesson to them for being so careless.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
If the casino made an error by omitting the max cashout term, then that's bad luck for them. Take it out on the marketing guys, not the player.

The term doesn't appear in the email OR the general terms, so it is a clear cut case of "pay the player".
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
If the casino made an error by omitting the max cashout term, then that's bad luck for them. Take it out on the marketing guys, not the player.

The term doesn't appear in the email OR the general terms, so it is a clear cut case of "pay the player".

I have to agree... Lets see what ClubWorld have to say?

Nate
 

DemonUK

Dormant account
PABnoaccred
Joined
Jan 11, 2008
Location
Warrington, UK
They say that at base of letter was this

t&c apply, please contact customer services for more information.

Acceptable? Why didnt the lobby 'coupon details' have the info. Why didn't balance adjust when i reached WR as all coupons with max withdrawal usually do.

Have they covered themselves? Anyone else won more than 5 times on this coupon?
 

Lucky Loser

Senior Member
Joined
Jan 4, 2010
Location
Planet Earth
CWC's stance is simply not acceptable.

I sometimes get the offer of a 100 bonus, with a minimum deposit of $20.

While I have never won when taking this bonus I had no idea a maximum cashout ruled applied.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
We have them on record stating that a max cashout ONLY applies on free chips, and is stated in the terms. They have NEVER had max cashouts on DEPOSIT bonuses, and so this would have to be a first.

If the terms were not stated anywhere, then what IS stated is that in the absence of any specific restriction, the general terms shall apply.

It is no good saying that this term was ONLY available to players who contacted CS directly, and asked specifically whether there were additional terms that varied from those stated on the website. Most players consider it sufficient to check the terms as published on the website, or within the offer itself, so this was THEIR mistake for thinking up this unusual variation, and then forgetting to publish it. The bonus itself isn't even cashable.

Since Club World is accretited, the course of action is as follows.

1) Send PM to rep outlining the grievance.
2) Wait for reply (a reasonable amount of time, allowing for weekends and holidays).
3) If not satisfied, proceed to PAB.

In the meantime:-

1) Don't post about this any further.
2) Don't make further deposits, or make further play, on the account until the issue has been resolved.
3) Make sure you are not a student:D
 
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