1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Club World Group -Karolina proves customer server is top notch

Discussion in 'America the Beautiful' started by dreamguardian1, Jan 17, 2016.

    Jan 17, 2016
  1. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    So i been back and forth in messages with Karolina from Club World Group after all my accumulated bonuses across all their slots vanished yet i still had minimum balance. Yet i couldnt prove it and then i had the hospital issue for surgery so it kinda fell to the wayside. So she started testing to see what was going on and then found that there was an issue with the playthrough on bonuses. She didnt just dismiss me that i was a disgruntled player she actually researched to see what was going on. You cannot beat customer service like this at any casino. Huge Kudos.
     
    12 people like this.
  2. Jan 18, 2016
  3. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    Is that "play through on bonuses" problem at all of their sites, for all of their players?

    This could be important for bonus players.
     
  4. Jan 19, 2016
  5. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi weesie,

    RTG is in process of checking this and if there is a problem we will speak tot heir development team.

    As soon as I will have any news I will update the thread.

    Kind Regards,
    Karolina
     
    1 person likes this.
  6. Jan 19, 2016
  7. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    she is an absolute gem!! Cant win her casino but she is a real beauty

    Karolina please consider working for another casino!!!

    Love ya :)
     
  8. Jan 19, 2016
  9. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    Recently,I have not been playing with bonuses so dont know of the problem! However,agree Karolina is a gem but why leave CW?So fa r been good!
     
    1 person likes this.
  10. Jan 19, 2016
  11. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    so she can be my VIP manager on my other casinos :)
     
  12. Jan 19, 2016
  13. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    This isnt about playing with bonuses hon. This is about the accumuldated feature guarantee bonuses you get after you dont win. I noticed several issues cause i play them so much. And per their terms and conditions i saved my accumulated ones by not removing my balance below the required amount but noticed that they were still vanishing so it was either change the terms and conditions or fix the problem to sum it up.
     

Share This Page