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Club World email offer misses a vital term !

Discussion in 'Casino Complaints - Bonus Issues' started by poser, Apr 5, 2008.

    Apr 5, 2008
  1. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    Hi,

    just to let you know Club World Casinos newest email offer with 2 times 500 $ for 150 $ and 35x (10x sec) is only for Slots +Keno !!

    This term is missing and as the next coupon in the mail is called Slots + Keno, it is easy to think only standards are not counting (Bacc, Sic Bo, Rou, Craps).

    greetz
     
  2. Apr 5, 2008
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    ???

    The only difference here is the 2nd coupon you can play Keno. All other games are still banned. IMO This is better for the player for not knowing about keno....b/c doesn't Keno have a higher HA? ;)
     
  4. Apr 5, 2008
  5. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Here's the entire email.....

    Clubworld 500

    ClubWorldCasinos has a slot challenge for you! Deposit $150, claim the coupon below and we will give you a $500 BONUS CHIP. As if that wasn’t enough if you can meet the wagering requirements you will receive another $500 FREE CHIP on Monday!

    Coupon: CW500

    Slots and Keno

    Claim a fantastic 100% coupon: VSK100

    3 x 50% coupons: VSK50

    Plus unlimited 35% coupons: VSK35

    Let’Em Ride

    We’ve selected this fantastic featured game, Let’em Ride, with an amazing 75% coupon: LETEMRIDE. Play your cards right, and you might even ride off with the big prize - a cross-casino progressive jackpot!

    Your username is xxxx, and if you have forgotten your password please contact our customer services team or enter your username in the login screen and press the 'forgotten password' button.

    Best of luck!

    Lauren
    Promotions Manager

    Event Rules:

    In addition to our standard bonus policy, the following rules apply:

    Clubworld 500:

    *Deposit and bonus must be wagered thirty-five (35) times before a cashout is permitted and to quality for the second $500 FREE CHIP on Monday
    *The wagering requirement must be completed from the original deposit and bonus before 23:59 EST Sunday on 6th April to qualify for a second $500 FREE CHIP
    *The second $500 FREE CHIP will be credited before 12:00 EST mid day Monday on 7th April
    *The second $500 FREE CHIP must be wagered 15 times before a cashout is permitted and only allows play on slots
    *The maximum cash out for $500 FREE CHIP is 10 times bonus

    Slots, Keno and Let'Em Ride:

    * Deposit and bonus must be wagered fifteen (15) times for Slots, Keno and Let’ Em Ride before a cashout is permitted
    * No maximum cashout from theses bonuses
    * Bonus chips are unredeemable and will be removed from the associated cashout
    * Let’Em Ride coupon only allows play on Let’Em Ride.
    * This promotion will begin at 00:01 EST Friday on 4th April 2008 and ends at 23:59 EST Sunday on 6th April 2008
     
    1 person likes this.
  6. Apr 5, 2008
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Lauren could certainly be much clearer. It looks like slots only, but it only SPECIFICALLY says so with regard to the second $500 chip credited on Monday. This could make it look like the first one is a standard deposit bonus, with the standard exclusions, but that the second free chip is 15x slots only, and is what constitutes the "slots challenge" part of the offer.

    Here, "only allows play on slots" is not mentioned as a variation on standard bonus policy until the penultimate term, which discusses the SECOND $500 chip only.
    Terms for the first only specify TWO variations from the standard policy, a 35x WR, and a time limit for completion.

    Vague inferences gleaned from the main body of the Email (the advertising copy), do not constitute "terms and conditions", as Club World have been at great pains to point out before, when the "confusion" has been the other way around.

    Thus,

    From these terms,

    FIRST offer, a deposit bonus, can be wagered on any game other than standard exclusions, but must be wagered 35x instead of the standard amount. Further, in order to qualify for the second chip, this WR must be completed before the specified time.
    If qualified for, this second chip must be wagered 15x, and this must only be done on slot games.

    Standard bonus policy also specifies that these are non-cashable bonuses, and thus only winnings can be cashed out. This is an important point to note, as it makes this offer not as good as it might look to those unfamiliar with the non-cashable nature of club world bonuses.

    The 10x max cashout is also standard policy for no deposit bonuses, but seems to have been added for clarity (Club World was earlier accused of hiding this 10x rule, so seem to be trying to make it much clearer in such offers now).


    EDIT:-

    It seems this promo is being discussed in another thread, but the Email posted as an example it DIFFERENT, and in one VERY important respect:-

    In THIS one:-

    .....but in the other:-


    So, to Club World, WTF!!!!!!! - TWO different Email formats, SAME promo, one with a mistake, one correct.

    How about, same promo + SAME BLOODY Email = No confusion.

    THIS is going to lead to problems!

    ASSUME that the "on slots" is the correct rule, and disregard this Email that appears to make slots only applicable to the SECOND coupon.

    This "Lauren" needs to be FIRED, as this is the "Lauren" who earlier sent out all those promo Emails with links to completely unrelated and seriously out of date terms and conditions, and why I simply gave up with Club World altogether last summer. (When the Emails stopped, I thought she HAD been fired, or at least "retrained").
     
  8. Apr 5, 2008
  9. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I dug mine out of the Trash just to double check the T&C:

     
  10. Apr 5, 2008
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is the incorrect variant it seems, the other one posted has the additional "on slots" in the first line of the terms. Players who received this second variant have the incorrect terms, and could easily think that only standard exclusions apply in meeting the 35x, and rather steep, WR, and that only the LATER coupon, at only 10x WR, can only be met with slots.

    Hopefully, this coverage will make players aware that it is most likely an omission in some of the Emails, and that ALL wagering for this coupon muat be made on slots.

    If this coupon has only been sent out by Email, it ONLY applies to players who received the Email, and not to those who have only seen it here, or on other forums - this is another of the standard terms.
     
  12. Apr 5, 2008
  13. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    The new version is (I think) because I complained about this matter and said they got to change it.

    But I had to accept the "Slots only", because they cannot change it afterwards.

    Anyway, in chat he said all games (without standard exclusions) are allowed, but only SLOTS do count for WR.

    I think it's clear, that the first version of the mail, which I got, must be understand the way that all games do count (with exception of standards).

    Lucky as I was, I managed to play it through on Slots. And again I was wondering about the winning and losing phases on the Real Series Slots.
    Wether you win on virtually any Slot or absolute nothing goes..

    greetz
     

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