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Club World Casinos - Very Low Limits!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by SlotsWizard, Oct 25, 2006.

    Oct 25, 2006
  1. SlotsWizard

    SlotsWizard Webmeister webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    I must say that I do not like this policy of increasing a player's betting limits only after they have deposited (i.e. LOST) a specific amount of money.

    I logged on to Club USA Casino tonight to play some Blackjack. My limit? $10. I can only bet from $1 to $10.

    I went into live chat asking if they could bump that limit up to $200 and he basically told me no, that they operate on a "get to know you" basis. He said this was because they "try and be realistic with the limits".

    So let's put this in perspective... I could bet $100 a spin on the slots and win $100,000 from a good feature, but I cannot bet more than $10 ($20 if doubled) on Blackjack for the fear that I might actually win $40? Is that really what they consider to be "realistic"? :confused:

    I did notice that when I logged on tonight it had to re-download the lobby, and 100-hand Video Poker has disappeared. I suspect that my limits are only this low because I won big from a relatively small deposit. I can't say whether this is true or not because I didn't play any Blackjack before cashing out, only slots. The live chat operator pointed out that he could see I had a big win.

    Are everyone's limits this low or is it just my account? Anyone who has an account here, please respond.
     
  2. Oct 25, 2006
  3. pangloss

    pangloss Dormant account

    Occupation:
    Finance
    Location:
    Australia
    From memory Pai Gow has $10 max and $5 min just for good measure.

    It is trickery - you don't get to discover the limits until AFTER accepting a Promo code and deposit. It is all to do with severely limiting Sticky bonus strategy.

    Very fortunately for me, the streakiest SW on the planet, enabled me to walk away with profit from BJ play. Had I known of the limits beforehand I would have never played there in a fit.

    ...
     
    1 person likes this.
  4. Oct 25, 2006
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    ClubUSA -- I had to redownload the lobby also. No 100 play VP that I could find. Deposited $25 without a bonus (didn't last long). I did go into BJ and PaiGow right after I deposited and had $25 limits. Would the limits have been higher if I'd deposited more? Probably. I'm their personal ATM. :rolleyes: I'm not set to lower limits because I simply haven't been able to win there to amount to anything and I don't use their bonuses. :p

    anecdote: Last year, I found out that SciFi (another RTG) flagged my account as 'not in good standing' simply because I was ahead there. I very rarely used a bonus (maybe once a month, if that often), deposited often, and caused them no problems. They removed me from their promotions email list, and removed the 'comps' section from my cashier. As best I could tell I was only a few hundred dollars up on them over a period of about 2 years. And yes, I stopped playing there. Sadly, I haven't been 'up' at any RTG since.

    'Personal' service is one thing -- But I think RTG casinos have far too much control over individual player accounts. I find it rather creepy.
     
    2 people like this.
  6. Oct 25, 2006
  7. GemG7

    GemG7 Dormant account

    Occupation:
    .
    Location:
    US
    Breakaway did the same thing to me. I never used bonuses. I also stopped playing there too.
     
  8. Oct 25, 2006
  9. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    That is verrrrry creepy. So maybe they are on to the people that are on to them about their bonus's, who dont play with bonus's and play smart then withdraw when ahead. Heck, we might as well all play for free if we are "expected" to be losers as part of a condition to play at with them! Dosnt this sound like a Casino that maybe about to have payout problems? Hmm. Just a thought:)
     
    1 person likes this.
  10. Oct 25, 2006
  11. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    When I opened my account there, I ran straight to the BJ tables. The limit was $10, and I asked them to raise, and they replied to me that they can't, unless I play a bit!
     
  12. Oct 26, 2006
  13. SlotsWizard

    SlotsWizard Webmeister webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    Exactly. Loosely translated I think this means that you have to lose a bit.

    I really don't think that it's good business to treat winners differently than... er... donors. :D Especially those of us who didn't use a bonus!

    Back when 32Red accepted me (ah, the good old days) I didn't have my limits locked down like this. And I ended up almost $2000 ahead by the time they closed my account.

    But I find it hilarious that a $10 limit of blackjack is what they deem to be as "reasonable" as a $100 spin on the slots (but that's okay because it paid off far better than a $100 hand of blackjack ever could have anyway :thumbsup:).
     
  14. Oct 26, 2006
  15. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    limits etc

    Hi

    Firstly I would like to say that we have never had 100 hand video poker. When we began operations with RTG we decided to just have 52 hands and nothing has changed.
    I am not sure whether RTG inadvertently enabled it during the recent lobby update and then turned it off, but to my knowledge we have never had it.

    Secondly with regards to the table limits. We have this in place to prevent disproportionate bets occurring with new players that we are unfamiliar with.
    These limits do increase as the member plays with us. I must stress that this has nothing to do with players winning or losing. The limits automatically increase in line with the VIP system we have set up.

    Slotsjunkie, i think you were being rather unfair about how the operator handled your request. He said he would ask Management whether it was possible to raise your limits. He said he personally couldn't do it but would pass the request on. He was professional and courteous to you and congratulated you on some great wins with us. He did not say that the reason the limits wouldn't be raised was because you won.

    Mousey you have higher limits than $25 as you have been with us for awhile. We constantly send you bonus offers and we value your patronage. We dont have much control over accounts at all. We can set table limits and whether to give bonuses. Thats pretty much the same as a Vegas casino letting you into a high rollers game or not and whether to give you a free hotel room or just a meal.

    Uungy I could not locate your account to comment on why you were declined higher limits, i can only presume it was due to what I mentioned before.

    Pangloss, you can check the table limits when you login to the Casino and click on the game.

    Frufrugirl, there is nothing creepy about how we operate. We would not be accredited by Casinomeister if we were shady and we certainly wouldn't have the many satisfied players that write publicly about how well we treat them.
    We are very generous with bonuses and pay quickly when players win. If the Management feels that a player is abusing our generosity then bonuses will no longer be offered to them. In Vegas you are kicked out of the Casino and I have heard stories of players in other land based Casinos being escorted off the premises whilst they still have money in a machine or on the table.
    We don't mind players winning in the slightest since it is within the norm of gambling and proves we run a legitimate system with fair payout percentages.

    We are happy to receive any comment or constructive criticism. Just drop me an email and I will answer to the best of my ability.

    I hope I haven't offended anyone with my openness, I just thought it best to be frank on the raised issues.

    Regards

    Jason

    This email is not visible to you.
     
    Last edited: Oct 26, 2006
    8 people like this.
  16. Oct 26, 2006
  17. SlotsWizard

    SlotsWizard Webmeister webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    UPDATE

    Update: My betting limits have been increased.

    Thank you Jason, Michael and the other CWC staff! :thumbsup:
     
  18. Oct 26, 2006
  19. GemG7

    GemG7 Dormant account

    Occupation:
    .
    Location:
    US
    Hey Jason thanks for replying to this thread.

    How about bumping up those VP percentages? When I first played at CWC you had all full pay VP.
     
  20. Oct 26, 2006
  21. mgibson99

    mgibson99 Dormant account

    Location:
    Washington DC
    Did they actually tell you this was the reason? I can't imagine why any casino would ban someone because they got up a couple of hundred dollars. This would make no sense. I don't play in many casinos, because I tend to find one casino I like and stick with it, but this board is filled with members who like to play in a variety of different casinos. If being up a few hundred dollars was a criterion for getting banned, I would expect that there would be many people who would be banned at many different casinos. I can't recall every post I've read on this board, but I don't remember seeing many (any) posts about this kind of thing.
     
  22. Oct 26, 2006
  23. GemG7

    GemG7 Dormant account

    Occupation:
    .
    Location:
    US
    I don't think Mousey got banned she just is not qualified for any bonuses. She can correct me if I'm wrong but that is what Breakaway told me their sister casino. Since I was up money overall I would not qualify for any bonuses or freebies.
     
  24. Oct 26, 2006
  25. mgibson99

    mgibson99 Dormant account

    Location:
    Washington DC
    That is just the opposite of my experience. I have found online casinos to be like B&M casinos in one respect....they don't really base rewards on whether you win or lose, but rather how much you bet and how long you play. If you bet alot, and play alot, you will get rewards regardless. Maybe my experience is not typical, because I believe I am considered a high roller.
     
  26. Oct 26, 2006
  27. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    High rollers are generally courted unless you set the casino too far into the red for the month. It makes the bean counters nervous I imagine. LOL

    I wasn't banned at Sci-Fi, they cut me off from bonuses and they also removed the 'comps' section from my cashier -- and come to think of it -- I think there were a good many points in there! LOL Rather than rehash my SciFi experience and sidetrack this thread, Here's the link to my earlier thread
    http://www.casinomeister.com/forums/online-casinos/11116-account-not-good-standing.html?highlight=%22account+good+standing%22

    Please note that no one from that casino ever told me why the term "account not in good standing" was used.
     
    Last edited: Oct 26, 2006
  28. Oct 26, 2006
  29. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Club World, thanks for replying. I was referring to SIFI's tactics being creepy, should have used the qoute...I still dont like the limits being set for new comers...My personal opinion is that when you come into a casino you should be obliged the same limits as all who play..If you are willing to put the cash in (especially if there is no bonus involved) you should be willing to take the hit that comes with losing because of the high limit..or winning. Just mpo but we appreciate you being on this forum!:)
     
  30. Oct 26, 2006
  31. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I neglected to reply and thank Jason (Club World rep) for taking time to comment in this thread. Players do appreciate your doing so. Wager limits, I've not personally paid any attention to until SJ asked, because I play slots and VP.

    There is more than one thing that bothers me about RTG casinos (max withdrawal amount per week, etc.), but Club USA has always been top notch in customer service. :thumbsup:

    I brought up my SciFi experience primarily because it is RTG and it felt so weird to be 'not in good standing' for no reason other than having a history of cashing out a few bucks more than I deposited. I still find that very troubling, and makes me very wary of RTG casinos in general.

    But I reiterate, I've had nothing but the best of service from Club USA, and they still appreciate my business.
     
  32. Oct 26, 2006
  33. SlotsWizard

    SlotsWizard Webmeister webmeister

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    I have to second that. Aside from the issue with the betting limits, I also have experienced superior customer service from CWC. Keep up the good work! :thumbsup:
     
  34. Oct 27, 2006
  35. reda

    reda Senior Member

    Occupation:
    cleaning bussiness
    Location:
    HOUSTON
    Just wanted to say a thing or two about Portofino and Hampton casino ( RTG ) these casinos are affiliated. I heard thru a live chat that these casinos were closeing down at the end of the month, i been playing there for over a year. Well there is a few jackpots that were at 8.000 dollars and today i played (0ct @^ and the jackpots are at 30.000 dollars. Now i know jackpots dont change that quick in about 2 days time. I asked live chat and they told me to email support for the technical error. I also check Hampton the other affiliated casino and there 7,000 dollar jackpots were already at 23,000 dollars in a matter of 2 days time. I really think these casinos are going out of bussiness and are trying to rake in the dough. I dont think the jackpots are even set to hit..but they sure look inviting.
     
    Last edited by a moderator: Oct 27, 2006
  36. Oct 27, 2006
  37. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Welcome to Casinomeister, reda!
     

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