1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Casino Complaint Club World Casinos Not Honoring Bonuses

Discussion in 'Casino Complaints - Bonus Issues' started by winbig, Mar 31, 2009.

    Mar 31, 2009
  1. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    This is ridiculous. I tried to claim the bonus code "GRANDMON1," which is posted for EVERYONE to view, on their website, in the promotions section.

    There is NO mention of this offer only being available (from what I learned from Live Chat) to "VIP" players. This was NOT an e-mail offer.

    I do have a full-sized screenshot available of the offer, in case they decide to try and twist things around.

    It'd take a miracle for me to deposit another penny at this place.

    Terms -> You must register/login in order to see the link.

     
    1 person likes this.
  2. Mar 31, 2009
  3. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    This coupon is online and i also received it by email and it works for me. And i am not VIP or at least i was never told I was. :cool:
    Usually all their coupons work well for me. Except one time when they missed me in email....

    So not sure...
     
  4. Mar 31, 2009
  5. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    For what it's worth, I did email them my complaint, and Ola was kind enough to respond letting me know that she forwarded it on to the Manager as well as their Promotions department.

    From what I can see, I'm fairly certain that Ola knows her job and is good at it, so it definitely seems that only a certain "level" of players were eligible for this promotion, and not just a mis-communication by a CSR.
     
  6. Mar 31, 2009
  7. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Strange it worked for me too...
     
  8. Mar 31, 2009
  9. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    If posted on website it should work because.........

    CW doesn't post VIP bonus codes on their website. Specific bonuses that you are eligible for are either emailed or "scoll across the bottom of casino software lobby page".

    Does the scrolling info on your lobby show the coupon, if so it should work for sure. Also, you should have a "continual bonus" either slots40 or Slots 50 if you are a vip.
     
  10. Mar 31, 2009
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    It was posted on their website, no doubt about that. Whether or not it was posted in the lobby is irrelevant.

    Ola checked the system and told me that only VIP players were eligible to receive this bonus.
     
  12. Mar 31, 2009
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW, I've sent the rep a heads-up on this. They're on-site fairly regularly so .. well, there it is.
     
    1 person likes this.
  14. Mar 31, 2009
  15. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    winbig? When I looked they were up to grandmon2 when I claimed mine (don't know how I will get rid of it, did it to see) I also noticed that there was a grandmon3 etc..maybe yours just expired since I noticed it had a 1 behind it and the 2 was being offered when I claimed it? Just wondering.


    .
     
  16. Mar 31, 2009
  17. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    There was a "1" behind it when I visited the page, and not once (until Midnight today) did I see a grandmon2....

    It's definitely an issue with my account, for sure. I tried to claim the "TOOSWEET" bonus early this morning that's currently listed, and it was denied, as well. I don't ever remember cashing out from CW, so it's not like I've been abusing bonuses. :D

    Still no reply to my email...
     
  18. Mar 31, 2009
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I seldom play at Club World but they send me email promos practically every day and I have had no problems claiming any bonuses there. I am not doubting you biggie but I do believe they will honour their bonuses because they thrive upon players taking them up. The bonuses are uncashable and usually come with a 15x WR placing the casino at a distinct advantage. Even with cashable bonuses at Inet I usually bust out nine times out of ten. So I rarely take up the CW bonuses as I believe I am unlikely to be able to cash out.
     
  20. Mar 31, 2009
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I was once officially "bonus banned" at Club USA - It happens. I pressed for a reason, and it really was as simple as the fact I had a big win. It was stud poker, $25/$25 ante/sidebet and I got dealt 4OK, and the dealer qualified:D

    I checked my lobby earlier today, and all I can see is the "continuous bonus" promotion, and none of the website ones. "Lauren" has completely forgotten me (apart from the SPAM - which isn't REALLY her anyway, but a spammy imposter).

    I can only assume that my earlier $8200 and more recent $2000+ wins were enough to scare them again. We know that the games are random, and their boni phantom, but do they?

    Club World some while ago suffered "bonus abuse" through player specific bonuses being revealed somewhere, and being claimed by players to whom they were not sent. An omission in the software allowed this, and I believe this has been fixed by having coupons attached to individual accounts. A "denied" coupon can now be because of your specific account not being tagged as eligible, as well as the coupon having expired, or a misprint.

    Coupons freely viewable on the website should be applicable to ALL players, provided they have not been "bonus banned" specifically, however their new lobby seems to provide for the display of coupons specifically valid for individual accounts, and it might be worth checking that website coupons are also being shown here.

    I am sure the rep can expand on this later.
     
  22. Mar 31, 2009
  23. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Well, come to find out, it has nothing to do with "VIP" level or "Bonus banning."

    Ola apparently had no clue about what was going on, and was making up answers or something.

    I'll know for sure tomorrow, and if I can claim the April 1st bonus code(s) listed on their website, I will consider this issue resolved.

    Here's the rundown:

     
  24. Apr 1, 2009
  25. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    STILL waiting on a response from the casino manager and/or promotions department.

    Ola was correct in telling me that it depends on your "VIP" level in regards to what promotions you can receive.

    But, they apparently don't give a !@#$, because they post these codes out in the open for anybody to see, and make players THINK they are eligible for them. I tried the April 1st codes they have listed on their website, but guess what? I was lied to last night...because they told me that I was once again eligible because the system had my account flagged as being a duplicate. :rolleyes:

    Then, they try to JUSTIFY posting these codes out in the open by having this clause in their T&C [EDIT: I don't even see this term anywhere on their website.]:


    *sigh*

    I have better things to do...
     
    1 person likes this.
  26. Apr 2, 2009
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    "all" means ALL, not "some, subject to status".

    There IS a term about coupon codes, but it differentiates between those on the website, and those ONLY sent out by email to selected players. It is these EMAIL ONLY coupons that are covered by a term that only recipients of the email are eligible. Coupons on the website have been available to ALL players.

    They have made changes with the introduction of the new lobby, but have missed bits out, leaving a mix of the old & the new. Clearly, this is leading to confusion.

    RTG has NEVER BEFORE had a facility to offer personalised promotions accessed through a personalised tab in the lobby. Club World introduced this with the new lobby, but didn't actually TELL anybody about this feature, and how to use it. It's not actually very good either, since you do not get the terms with the codes, and are told to go and look on the website, where, of course, ALL the other coupons are displayed, with nothing said about status.

    Even though they say "subject to status", has any player ever been TOLD what their status is. I have not, yet at MGS casinos I can look it up easily under the "loyalty" tab.


    Now, I happen to know the answer, and Steven hints about it in the chat transcript. It is simple, your "status" is REDUCED simply for WINNING. Win too much, and codes will stop working (except for the 35% coupon) - deposit & lose some or all the winnings back, and the coupons start working again so long as your personal profile follows close to the ongoing statistical expectations (in other words, the long term hold beats the short term winning variance).

    There are an increasing number of accredited RTG casinos, so the answer is simple, if you have a big win at one, don't give it back hoping for a restoration of status, pick a new venue from the accredited list whose terms and promotions you find acceptable. Only when you have won at them all do you go back and accept that if you like the games, you have to lose some back before you get access to the coupons.

    This is especially SILLY when SLOTS play is involved, since there are no sneaky "advantage" ploys for consistently beating the slots, as exist with many of the other games when a decent percentage bonus is involved.
     
  28. Apr 2, 2009
  29. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    *sigh*

    Just when I thought you'd reformed...

    You do not know the answer. If you do, show some proof, otherwise refrain from making claims like this.
     
  30. Apr 2, 2009
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This was what I was told in an email from Club world. Specifically, a big win on stud poker of 4OK with dealer qualified.
    If a manager of a casino says this is why, it is proof enough for me, being "from the horse's mouth" so to speak.

    I have also been told the same by the rep for Roxy palace some while back.
     
  32. Apr 2, 2009
  33. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    So where's your proof? Just because you say a manager says it is so does not mean it is so. Do also note that Roxy Palace (MGS) does not make use of coupon codes within their software. And furthermore, what may or may not have applied in your case does not necessarily apply to anyone else's case.

    A big winner is no different than a big loser, treat them poorly and they will not come back. If this is how they treated you then they made a mistake - but as far as I am concerned this is still hearsay and not proven.

    Max has already directed the CWC rep to this thread and I think they will respond pretty soon as they should all be back from Amsterdam.
     
    Last edited: Apr 2, 2009
  34. Apr 3, 2009
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Well, after I had a big withdrawal recently, I stopped receiving all the promo emails. As far as I am concerned, this represents a causal relationship between a big winning session, and the loss of the promotional codes. Since this has now happened twice, both times after big cash-ins, this is proof enough for me, despite the very small sample size.

    The email I got from Club World spelled it out pretty clearly that it was the big win on stud poker that caused me to stop receiving the promotional emails.

    Roxy Palace was different, I stopped receiving the newsletters, which I thought was an error, but support told me they had not run the event that week. Unfortunately, since the newsletters were available in the lobby, minus the promotional offer, I "called them out" on this, and it was only then that they revealed it was simply a matter of my cashouts being greater than my deposits to a threshold they determine.

    Being "bonus banned" simply for winning is more common than many think, and represents a poor grasp of the mathematics of gambling, as has been demonstrated by a few reps in their postings. One clear example of this is the doubly redundant bonus restrictions applied to certain countries, where they increase WR because of playing patterns, and THEN make the bonus slots only, but RETAIN the increased WR now made redundant by the slots only restriction.

    It is VERY HARD to get casinos to admit they "bonus ban" winners (it's terrible PR), but it happens all too often. I could easily PAB for each "bonus ban" I receive, and force the casinos to reveal to Max what is going on, but it would be a waste of our time.

    The "proof" from Club World was in an email, and was quite some while ago, and long since cleared out of my email client. I do have all my CM PM's archived, and I may be able to find some proof from the Roxy Palace case. I remember reading it - just don't have it any more, and didn't see that I would be challenged to produce it to prove what to many is "bleedin' obvious".

    I will see what I can find as corroboration for the hypothesis "casinos will bonus ban overall winners".
     
  36. Apr 3, 2009
  37. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Here's their reply..

    I replied back to them, so the saga continues. When are they going to learn that it's about the principle of the matter? I could care less about the promotion, but if it's listed in plain view on their website and there's nothing that says players may or not be eligible, then I should have a right to claim it.

    If this was some retail store that had a coupon advertising something and didn't have any sort of disclaimer, then they would be bound in having to honor it. If not, they could actually be sued in court if they were doing it to enough people to get a class action suit going...or if someone wanted to take them to court for the sheer principle of it.

    oh yea, second sentence:

    What in the world does the volume of their player base have to do with how many PUBLICIZED promotions they are running?

     
  38. Apr 3, 2009
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This looks very much like one of those canned responses. They have landed themselves right in it though, because they say they cannot possibly list ALL the class promotions, and therefore only list the general ones. These general ones, by their own admission, are for "all players", whereas "class" promotions are ONLY sent via email to players who have been raised into the various classes of VIP.

    When I was raised to VIP, I could use all the general codes on the website, but I also had some "class" codes sent via email that were NOT on the website.

    When I won that $8200, and later had a withdrawal for $2200 after playing some of it back, I was no longer receiving these "class" coupons, and now do not even see these "general" ones in the lobby. I cannot see how this relates to my "action", since the dropping of "class" PRECEEDED the sharp reduction in my "action".

    Unlike some other sites, Club World do not have an easy way for players to see their "class", nor a set of criteria by which they can judge this for themselves. It seems to be operated on an invitation basis, and you can just as easily be asked to "leave the party" as be invited to come round.

    I would suspect the coupons have to be listed on the website because that function in the lobby has a serious shortcoming; you can see your personal codes, but CANNOT see the related terms & conditions, so they have to list these "class restricted" coupons alongside the true "general" ones on the website, simply so that "class" players can check the terms & conditions without having to contact support all the time.

    Unfortunately, many of the "fun" promos that go beyond the simple deposit bonus, such as the $150 for $500 slots challenge, and the "crack the code" promo, are "class restricted", even though to all appearances they look like general ones.

    Although Club World have this new lobby feature, they didn't bother to tell players there was a new way to see their promotions, so those who were used to looking on the website are getting annoyed when they see all these codes that don't work.

    Some while ago, whilst these extra promos (crack the code, slots challenge etc) were still run, they were ONLY visible in emails from Lauren, and were not visible as general codes on the site. The emails linked to the actual codes and terms via encrypted links. There was an incident posted about here where a player had managed to "hack" the system, and retrieve these restricted codes from the website. I would suspect this was done via some deep search process, or "scraping" software. Now, the codes that are unavailable to a player just don't work.
     

Share This Page