winbig
Keep winning this amount.
- Joined
- Mar 10, 2005
- Location
- Pennsylvania
This is ridiculous. I tried to claim the bonus code "GRANDMON1," which is posted for EVERYONE to view, on their website, in the promotions section.
There is NO mention of this offer only being available (from what I learned from Live Chat) to "VIP" players. This was NOT an e-mail offer.
I do have a full-sized screenshot available of the offer, in case they decide to try and twist things around.
It'd take a miracle for me to deposit another penny at this place.
Terms -> Link Removed ( Old/Invalid)
There is NO mention of this offer only being available (from what I learned from Live Chat) to "VIP" players. This was NOT an e-mail offer.
I do have a full-sized screenshot available of the offer, in case they decide to try and twist things around.
It'd take a miracle for me to deposit another penny at this place.
Monday, March 30, 2009
Hot Bonus Day
Collect up to a $1000 in bonuses today! Kick start your week the right way.. WITH US! Its really a GRAND Monday! Claim the coupons below.
10 x 50% to up to $1000 coupon:GRANDMON1, All games permitted
Coupon Codes:
GRANDMON1
Terms
Terms -> Link Removed ( Old/Invalid)
General Info
Chat start time Mar 30, 2009 7:47:51 PM EST
Chat end time Mar 30, 2009 8:11:33 PM EST
Duration (actual chatting time) 00:23:42
Operator Ola
Chat Transcript
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info: You are now chatting with 'Ola'
Ola: Hi Brian, how are you
Brian: good....I tried to redeem the coupon GRANDMON1, and it's not going through..
Ola: Give me a few sec please, need to have a look into your acct ok?
Brian: ok
Ola: The system is very slow at the moment, please stay with me
Ola: I am sorry I am not able to redeem the coupon for you as well. We can offer you 35% on your next deposit Brian (no max cash out)
Brian: why am I not able to redeem that specific coupon?
Brian: it says on your site that it's good for all of monday (today)
Ola: I am sorry this coupon can be given to a VIP class only, I do apologize
Brian: uhm
Brian: hold on a second.
Brian: you have this posted on your website
Ola: Sure
Brian: for anyone to view, and mentions NOTHING about having to be "VIP"
Brian: talk about bait and switch.....especially towards loyal customers
Ola: I am sorry Brian it is not up to me
Brian: if you can show me on your website where it limits players based on their VIP level, I will be satisifed
Ola: But if you are unhappy with this, please send us an email I will forward to the Promotion Department
Brian: can you put me in touch with someone higher up that can explain why this is?
Ola: Maybe they can prepare some special offer for you
Ola: Here is 01:03, the Promotion and Management are not in the Office, sorry
Brian: I can see why you guys were so slow in answering, with everyone visiting your website and seeing this promotion, and not being able to claim it, as I was
Brian: You guys posted this on your website, and there's no reason it should not be honored
Ola: We all the time try our best for our Customers and answering as soon as possible
Brian: if it was only meant for "VIP" players, it should have never been made public
Brian: so there's no manager in right now?
Ola: I do apologize, but please understand me, there is nothing I can help at the moment in this issue
Brian: yea, it's not your fault, but I guess there's no manager in right now?
Ola: Like I said here is 01:06 am, the only Customer Services are working 24/7
Brian: fine....what's the email address of both the casino manager and promotions department
Ola: Please, send us an email, I will forward it to the Promotion and Management
Brian: no, I want it to go straight to them, please
Brian: player's shouldn't have to go through a middle-man
Ola: email address is: [email protected] please
Brian: or woman
Brian: what about the manager's and promotion department's addresses?
Brian: I seriously doubt that the manager reads e-mails directed to [email protected]
Ola: This is the only one you can use, I promise I will forward it to the Promotion and Managament as soon as I receive it from you
Brian: why does the casino manager want to keep his e-mail address hidden?
Brian: there's many other casinos that publish that address
Ola: Of course they read, and they will answer you in 24h max
Brian: but "They
Brian: er
Brian: but "they" isn't the manager.
Ola: I am sorry this is policy in our Casino
Ola: So please send an email on the address I gave you please
Brian: yea, one that I can wash my hands of and take my money elsewhere....All RTG casinos are the same, and only the customer service and bonuses set them apart...as well as their loyalty programs.....a few things that you guys need to work on improving....
Brian: I know your hands are tied, but please pass these comments on.
Brian: thanks.
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