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Club world casino

Discussion in 'Online Casinos' started by pokerdan, Mar 16, 2012.

    Mar 16, 2012
  1. pokerdan

    pokerdan Senior Member PABaccred

    Occupation:
    poker player
    Location:
    LA
    I bought in and played at this site and did very Well on the slots! However after waiting 2 days to get my documents approved, they still have not approved anything and never once contacted me to tell me anything! I just sent a lot more documents and they said it will be another 2 days! I have never had a site take this long to approve my documents in 16 years of playing online! I am not impressed at all, and think this is the worst customer service I have seen in years! I gave back all my winnings waiting around for 2 days. I know that's my fault, but when I can't cash out it gives me the opportunity to keep playing. I just can't believe it would take 4 days to get this done! I really doubt I will play on this site ever again!
     
  2. Mar 16, 2012
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This is one of the worst groups in the accredited list with regard to communicating with players. For a start, while they claim to have contacted on several occasions via email I receive received anthing though its possible that this was because mine is a hotmail account. On the approval of docs, they arent that slow but they dont tell you they are approved until you get hold of them on live chat. I have made all sorts of crazy noises on their poor communication but these have fallen on deaf ears. Right now, there are already cries from some players on their tardy payments. Since you have just started play somewhere else until they get things sorted out.

    Actually, its not totally your fault in playing back the winnings as gamblers are by nature impulsive, impatient and irritable. You are already a veteran having played online for 16 years yet still couldnt control your urge to play the winnings back. The casino is not totally blameless though it would be unthinkable to demand compensation. However, I honestly believe a free chip should be given as a goodwill gesture for their incomptence leading to your plight.
     
    3 people like this.
  4. Mar 16, 2012
  5. shumantic

    shumantic Dormant account PABnoaccred

    Occupation:
    jewelry making
    Location:
    Canada
    The problem with this "lack of communication" is that their promotional emails sure do get through!!! funny how their emails about your money dont seem to make it....
     
  6. Mar 17, 2012
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I agree on the first part. The communication from the CWC is frankly unacceptable.

    However, it is 100% the ops fault for playing back their winnings. Nobody forced them, and they could well have won....and I'm sure the tune would be "I'm so glad they didn't process my cashout as I won an extra blah blah blah". You can't have it both ways.

    The op reversed his cashout under no duress and RISKED it on further gambling to increase his winnings. He lost. Case closed.

    I just can't fathom why some people constantly blame everyone else for their own choices. It's called taking responsibility and it is part of being an adult.
     
  8. Mar 17, 2012
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Nifty, while the responsibility on losing the funds falls squarely on the shoulders of the op it should be remembered that we are all gamblers and by nature we are impatient and impulsive. Most cannot resist the temptation to play what's in their accounts when for various reasons, a cashout is delayed. The casinos know this and that's why pending w/d times are being lengthened time and again.Nobody is forcing you to play but they give you a little nudge and you are on your way. Of course its possible to win more but the house edge comes into effect if many players reverse their w/ds or play their balances. So while we cannot fully fault the casinos they have a part to play.
     
    2 people like this.
  10. Mar 17, 2012
  11. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Next time you have problems call during business hours and ask to speak with james or michael, also get their email . When I email Michael or James; the cashiers; directly, I always receive a prompt response. Other then emailing them, I go through chat support as you are correct that emailing support@clubworld yields NADDA.

    I have found that phoning during business hours is the best bet.
     
  12. Mar 17, 2012
  13. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    There was a time years ago when I played almost solely RTG. I've always had the most luck with this software but I just can't be bothered with the hassle.

    I made a 1k withdrawal once at another RTG casino a couple of years ago. (Not CW) and it took so long to approve the withdrawal that I squandered it away on revisits. (Why deposit when you have money already there right?) Yes it was my fault for playing it back but the reality is that there is no way I would have redeposited that much money in that short of a time if the withdrawal had been processed.

    I haven't made a deposit at an RTG casino since.

    Now I know people will say send your docs first, get them approved first, blah, blah, blah. Screw it. There are casinos where I can deposit, win and have my money usually the next day without a song and dance. Find me an RTG casino like that and I'll considered it again.

    Real Time Gaming needs to be bought by a company that will do away with these fax back forms, remove the licenses of all these criminal organizations and hold the casinos that use this software accountable for their actions. I'm not saying that all RTG casinos are corrupt but it really is just a mess.

    I really like this software but after years of online gambling the RTG brand (for me) has become synonymous with "more trouble than it's worth."
     
  14. Mar 17, 2012
  15. taysh075

    taysh075 Non-Gambler

    Occupation:
    Work in mental health
    Location:
    New Zealand
    I had a similar problem when I joined CW casino about two years ago. They kept saying docs hadn't arrived or some such when I contacted live help. Eventually, I emailed my docs while in chat with live help to the support person directly. I then asked them to check the documents were legible and all there. She then passed them on and with 24 hours all was processed.

    The others are correct however that I only did this as I was regularly checking with live support. Communication is generally very poor from this group. Once approved however, they are generally pretty good.
     

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