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club world ACH

Discussion in 'Payment Processing Issues' started by pokerdan, Sep 16, 2012.

    Sep 16, 2012
  1. pokerdan

    pokerdan Senior Member PABaccred

    Occupation:
    poker player
    Location:
    LA
    I made my first withdrawal on club world casino for 250 and it has been 5-6 days and the money is just sitting there still. Support originally said 24-48 hours. Every time I contact them they tell me something new. Does anyone know how long a bank transfer via ACH method takes on club world.

    going to have to PAB for the first time in my life..

    I had chat send me a log of our chat.

    After 6 days they tell me that 32.50 will be removed from my withdrawal which would not leave me with enough money in my account to process a ACH. Even though it is a deposit bonus they are still taking out the original amount of the bonus. I have never seen this done before or any website and cannot believe this. I thought this was an accredited casino?? I cleared the playthrough and now I lose the original bonus on top of the fact it took them 6 days to let me know this is why the withdrawal will not go through? I have contacted them everyday for 6 days and they kept telling me the withdrawal would be processed. They forced me to reverse the withdrawal which leaves me with 250 in my account. I cannot withdraw that money even though the minimum for ACH is 250 because the 32.50 will be taken out of my winnings.

    I have no choice but to continue playing now. I am just very upset that they did not tell me sooner and feel as though they are taking advantage of me. making me wait 6 days just to tell me this is ridiculous. This feels very roguish IMO. I have played at unaccredited casinos and had better support and less stress. UGH...

    Hi Dan



    As discussed here is your chat with customer services 12.11am GMT



    Oliver: Hello, how may I help you today?
    pokerdan: hello
    pokerdan: it has been 5-6 days and my withdrawal is still sitting in my account. I was told to contact support today if it has not gone through. can you please find out whats wrong?
    pokerdan: I was originally told it would only take 24-48 hours
    Oliver: ill have a look for you now
    Oliver: okay i have looked into it for you, you will need to cancel the withdrawal for ACH as the minimum you can withdraw is $250 and of your $250 balance your bonus will be removed form this and will leave you with less than $250. i would advise to use paymycard
    pokerdan: WTF?
    pokerdan: I have been waiting 6 days and now I have to cancel my withdrawal
    pokerdan: how much do I need to withdraw for ACH?
    Oliver: 250 after the bonus has been removed
    pokerdan: hat bonus?
    pokerdan: what bonus?
    Oliver: you won on a slots65 bonus, so 32.50 will be removed
    pokerdan: they never said anything about this before
    pokerdan: It was a deposit bonus
    pokerdan: why would I lose 32.50?
    pokerdan: I cleared the playthrough
    pokerdan: it was not a free bonus
    Oliver: it is the terms of all our bonuses that the bonus amount will be removed before withdrawal
    pokerdan: wow
    Oliver: Bonus chips are not cashable and will be removed from any associated cash out
    pokerdan:
    pokerdan: it took 6 days for you guys to tell me this
    pokerdan: ok I will go ahead and reverse the withdrawal
    Oliver: okay but this is standard and is quite clear in the terms and conditions
    Oliver: sorry for the inconvenience
    pokerdan: then why did it take 6 days for this to be addresses
    pokerdan: I have been contacting you guys everyday for 6 days
    pokerdan: and I was told the money would be sent
    Oliver: it should have been addressed sooner
    pokerdan: obviously
    Oliver: i will raise it with my supervisor
    pokerdan: wow
    pokerdan: ok I now have 250
    pokerdan: do I have to contact support every single time I clear a bonus?
    pokerdan: since it does not automoatically take the money out, which it should do
    pokerdan: please take your 32.50 out of my account
    Oliver: it will only remove the bonus from your cashout once the withdrawal has been authorized
    Oliver: if i remove the bonus, all your winnings will be taken and it will leave you with your original deposit
    pokerdan: ok please send this chat log to my email account
    pokerdan: please send me this chat
    pokerdan: do not remove anything



    If you have any other questions please do not hesitate to contact us.



    Kind Regards,



    olly

    Customer Support

    ClubWorldCasinos
     
  2. Sep 16, 2012
  3. pokerdan

    pokerdan Senior Member PABaccred

    Occupation:
    poker player
    Location:
    LA
    ok I went ahead and played and won an additional 150 and now made a withdrawal for 400 which is enough to clear the ACH situation after the bonus has been taken out.

    I spoke with support and all seems fine right now. We shall see what happens


    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Alex'
    Alex: Hello, how are you today?
    pokerdan: hello, can I please speak to Oliver?
    Alex: i am sorry Oliver is unavailable on chat at the moment i am his supervisor is there something i can help you with ?
    pokerdan: yes
    pokerdan: I spoke with oliver a few minutes regarding a withdrawal situation
    Alex: yes i can see the chat
    pokerdan: I reversed the withdrawal and went ahead and won additional money to clear the fees he spoke of.
    Alex: thats great congratulations
    pokerdan: so after the 32.50 bonus is taken out there will be enough to process the withdrawal
    pokerdan: thanks
    pokerdan: just want to make sure that I can cash out now
    Alex: yes the withdrawal will now be able to be processed for ACH option
    pokerdan: and that there is nothing else standing in our way
    pokerdan: ok great
    pokerdan: and now it will only take 24-48 hours excluding tomorrow
    pokerdan: ?
    Alex: the only thing i will ask is that you confirm your ACH details with me or by e-mail so we can ensure there are no further delays
    Alex: yes it takes 2 working days for withdrawal to be processed
    pokerdan: I can give them to you.. one moment please
    pokerdan: ......
    pokerdan: I just hope everything goes smooth and there are no more problems. I want to play more in the future at your casino
    info: Your chat transcript will be sent at the end of your chat.
    Alex: all seems fine and i will leave a note on your account to say you have confirmed your details
    pokerdan: thanks
    Alex: i will also send an e-mail to cashier asking to process asap for you
    pokerdan: goodbye
    pokerdan: thank you very much
     
  4. Sep 16, 2012
  5. farookh

    farookh Dormant account

    Occupation:
    Unemployed
    Location:
    main street USA
    Re

    From my experience, ACH withdrawals from CW typically take 5-7 business days after withdrawal has been approved. There are delays sometimes. ALL CW bonuses are sticky and are removed after cash out. This includes the deposit bonuses. So to cash out the max, you would need to cover the bonus. IE, To withdrawal the max from a $50 ND, you would need to cash out $550. $550-50=max of $500.
     
  6. Sep 16, 2012
  7. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    Had you read the terms and conditions ( You must register/login in order to see the link. ), the fact that they remove the bonus at cashout, wouldn't come as a surprise.
    Does ANYONE read the terms and conditions, BEFORE they take these bonuses any more ?
     
    3 people like this.
  8. Sep 16, 2012
  9. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    The only thing the casino did wrong was not inform you of the reason for the delay.....and I agree that is not good enough.

    The rest is your problem because you didn't read the bonus terms. I also don't "WTF" is a great way to speak to a CS rep.

    I also don't see how you get "roguish" from any of this.
     
    1 person likes this.
  10. Sep 16, 2012
  11. PaaskeDKnowUK

    PaaskeDKnowUK Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    I agree on Nifty here. Also I feel this thread belongs in http://www.casinomeister.com/forums/america-beautiful/
    There are so many CWC threads why not keep them in the right places :thumbsup:
     
  12. Sep 17, 2012
  13. PaaskeDKnowUK

    PaaskeDKnowUK Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Thanks for moving thread :thumbsup:

    I do hope everything works out for you Dan though :thumbsup:

    Let us know how goes and when you receive them.

    Also would be nice to see lot more activity from CWC and Tom here at casinomeister :confused:
     

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