I made my first withdrawal on club world casino for 250 and it has been 5-6 days and the money is just sitting there still. Support originally said 24-48 hours. Every time I contact them they tell me something new. Does anyone know how long a bank transfer via ACH method takes on club world.
going to have to PAB for the first time in my life..
I had chat send me a log of our chat.
After 6 days they tell me that 32.50 will be removed from my withdrawal which would not leave me with enough money in my account to process a ACH. Even though it is a deposit bonus they are still taking out the original amount of the bonus. I have never seen this done before or any website and cannot believe this. I thought this was an accredited casino?? I cleared the playthrough and now I lose the original bonus on top of the fact it took them 6 days to let me know this is why the withdrawal will not go through? I have contacted them everyday for 6 days and they kept telling me the withdrawal would be processed. They forced me to reverse the withdrawal which leaves me with 250 in my account. I cannot withdraw that money even though the minimum for ACH is 250 because the 32.50 will be taken out of my winnings.
I have no choice but to continue playing now. I am just very upset that they did not tell me sooner and feel as though they are taking advantage of me. making me wait 6 days just to tell me this is ridiculous. This feels very roguish IMO. I have played at unaccredited casinos and had better support and less stress. UGH...
Hi Dan
As discussed here is your chat with customer services 12.11am GMT
Oliver: Hello, how may I help you today?
pokerdan: hello
pokerdan: it has been 5-6 days and my withdrawal is still sitting in my account. I was told to contact support today if it has not gone through. can you please find out whats wrong?
pokerdan: I was originally told it would only take 24-48 hours
Oliver: ill have a look for you now
Oliver: okay i have looked into it for you, you will need to cancel the withdrawal for ACH as the minimum you can withdraw is $250 and of your $250 balance your bonus will be removed form this and will leave you with less than $250. i would advise to use paymycard
pokerdan: WTF?
pokerdan: I have been waiting 6 days and now I have to cancel my withdrawal
pokerdan: how much do I need to withdraw for ACH?
Oliver: 250 after the bonus has been removed
pokerdan: hat bonus?
pokerdan: what bonus?
Oliver: you won on a slots65 bonus, so 32.50 will be removed
pokerdan: they never said anything about this before
pokerdan: It was a deposit bonus
pokerdan: why would I lose 32.50?
pokerdan: I cleared the playthrough
pokerdan: it was not a free bonus
Oliver: it is the terms of all our bonuses that the bonus amount will be removed before withdrawal
pokerdan: wow
Oliver: Bonus chips are not cashable and will be removed from any associated cash out
pokerdan:
pokerdan: it took 6 days for you guys to tell me this
pokerdan: ok I will go ahead and reverse the withdrawal
Oliver: okay but this is standard and is quite clear in the terms and conditions
Oliver: sorry for the inconvenience
pokerdan: then why did it take 6 days for this to be addresses
pokerdan: I have been contacting you guys everyday for 6 days
pokerdan: and I was told the money would be sent
Oliver: it should have been addressed sooner
pokerdan: obviously
Oliver: i will raise it with my supervisor
pokerdan: wow
pokerdan: ok I now have 250
pokerdan: do I have to contact support every single time I clear a bonus?
pokerdan: since it does not automoatically take the money out, which it should do
pokerdan: please take your 32.50 out of my account
Oliver: it will only remove the bonus from your cashout once the withdrawal has been authorized
Oliver: if i remove the bonus, all your winnings will be taken and it will leave you with your original deposit
pokerdan: ok please send this chat log to my email account
pokerdan: please send me this chat
pokerdan: do not remove anything
If you have any other questions please do not hesitate to contact us.
Kind Regards,
olly
Customer Support
ClubWorldCasinos
going to have to PAB for the first time in my life..
I had chat send me a log of our chat.
After 6 days they tell me that 32.50 will be removed from my withdrawal which would not leave me with enough money in my account to process a ACH. Even though it is a deposit bonus they are still taking out the original amount of the bonus. I have never seen this done before or any website and cannot believe this. I thought this was an accredited casino?? I cleared the playthrough and now I lose the original bonus on top of the fact it took them 6 days to let me know this is why the withdrawal will not go through? I have contacted them everyday for 6 days and they kept telling me the withdrawal would be processed. They forced me to reverse the withdrawal which leaves me with 250 in my account. I cannot withdraw that money even though the minimum for ACH is 250 because the 32.50 will be taken out of my winnings.
I have no choice but to continue playing now. I am just very upset that they did not tell me sooner and feel as though they are taking advantage of me. making me wait 6 days just to tell me this is ridiculous. This feels very roguish IMO. I have played at unaccredited casinos and had better support and less stress. UGH...
Hi Dan
As discussed here is your chat with customer services 12.11am GMT
Oliver: Hello, how may I help you today?
pokerdan: hello
pokerdan: it has been 5-6 days and my withdrawal is still sitting in my account. I was told to contact support today if it has not gone through. can you please find out whats wrong?
pokerdan: I was originally told it would only take 24-48 hours
Oliver: ill have a look for you now
Oliver: okay i have looked into it for you, you will need to cancel the withdrawal for ACH as the minimum you can withdraw is $250 and of your $250 balance your bonus will be removed form this and will leave you with less than $250. i would advise to use paymycard
pokerdan: WTF?
pokerdan: I have been waiting 6 days and now I have to cancel my withdrawal
pokerdan: how much do I need to withdraw for ACH?
Oliver: 250 after the bonus has been removed
pokerdan: hat bonus?
pokerdan: what bonus?
Oliver: you won on a slots65 bonus, so 32.50 will be removed
pokerdan: they never said anything about this before
pokerdan: It was a deposit bonus
pokerdan: why would I lose 32.50?
pokerdan: I cleared the playthrough
pokerdan: it was not a free bonus
Oliver: it is the terms of all our bonuses that the bonus amount will be removed before withdrawal
pokerdan: wow
Oliver: Bonus chips are not cashable and will be removed from any associated cash out
pokerdan:
pokerdan: it took 6 days for you guys to tell me this
pokerdan: ok I will go ahead and reverse the withdrawal
Oliver: okay but this is standard and is quite clear in the terms and conditions
Oliver: sorry for the inconvenience
pokerdan: then why did it take 6 days for this to be addresses
pokerdan: I have been contacting you guys everyday for 6 days
pokerdan: and I was told the money would be sent
Oliver: it should have been addressed sooner
pokerdan: obviously
Oliver: i will raise it with my supervisor
pokerdan: wow
pokerdan: ok I now have 250
pokerdan: do I have to contact support every single time I clear a bonus?
pokerdan: since it does not automoatically take the money out, which it should do
pokerdan: please take your 32.50 out of my account
Oliver: it will only remove the bonus from your cashout once the withdrawal has been authorized
Oliver: if i remove the bonus, all your winnings will be taken and it will leave you with your original deposit
pokerdan: ok please send this chat log to my email account
pokerdan: please send me this chat
pokerdan: do not remove anything
If you have any other questions please do not hesitate to contact us.
Kind Regards,
olly
Customer Support
ClubWorldCasinos
