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Club word casinò ...it is true an accredited casinò?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by italianplayer, Mar 10, 2015.

    Mar 10, 2015
  1. italianplayer

    italianplayer Dormant account

    Occupation:
    student
    Location:
    italy
    Hello..
    last week (FRIDAY)i got free spins at Clubword casinò (i deposited in the past at Aladdins casinò and Allstarslot....never win)
    I meet the bonus requirement, and after request cashout ( Only 125 dollars) i have send my documents..
    FRIDAY i receive mail ...they haven't accepted my Utility Bills .... " I can confirm that we have approved the form and ID however the utility bill / statement you sent was too pixelated im afraid "...

    LIES!!!! my utility bill is not pixelated, my information( Name...surname and addresse ,) can be read easily....
    I enclose, a part of this document...is so pixelated??:mad::mad:.


    After this, i send another scan of my utility bill (the same)(WHIT HIGHT RESOLUTION)...but i dont received any response.
    Yesterday, MONDAY at 11 am ....i got their response...." Thank you for sending us a copy of your utility bill however as this has been printed we are unable to accept this. We do need a utility bill in which you have received in the post" :eek::eek::eek:

    Then......First...was too pixelated, now, they dont accept utility bills printed....


    I have send another documents (Different), but it's almost 24 hours, that i dont receive any response...

    I have always used this documents in all casinò...never had a similar problems....
    The comunications of my checking account are only Online, then i dont get any communication in the post.
    i also live whit my parents, then i havent any utility bill whit my name


    Do you put CLUB WORD casinò, between accredited casinò? :confused::confused::confused:
    I dont understand...Pheraps, i have bad idea of the "accredited casino's concept".....


    is so unreadable?
    You must register/login in order to see the link.
     
  2. Mar 10, 2015
  3. Fjellsame

    Fjellsame Experienced Member MM

    Occupation:
    Security
    Location:
    Norway
    1 person likes this.
  4. Mar 10, 2015
  5. Fjellsame

    Fjellsame Experienced Member MM

    Occupation:
    Security
    Location:
    Norway
    Wait, what? You dont have any utility bill after all, since you live with your parents? :confused:

    You can use a bank statement as a utility bill, i think.
     
    1 person likes this.
  6. Mar 10, 2015
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    1 person likes this.
  8. Mar 10, 2015
  9. italianplayer

    italianplayer Dormant account

    Occupation:
    student
    Location:
    italy
    Many thanks for your response and sorry if I have disregarded the regulations.

    I send them the original documents (that i previously downloaded in my pc).

    They told first, that the documents was too pixaleted...(false) ...i enclose a parte of this....then, that accept only utility bills recevied in my home post ....:eek:
    never heard a similar excuse....

    My bank statement is only online...!

    Also..i dont understand why they dont response, after 24 hours!:confused:
    Not a good beahavior for an accredited caisnò...
     
  10. Mar 10, 2015
  11. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    I suggest that you contact the Club World rep here Karolina by PM
    http://www.casinomeister.com/forums/member.php?u=8317
    she is very helpful and should be able to assist you to resolve the issue.
     
    2 people like this.
  12. Mar 10, 2015
  13. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi italianplayer,

    I just checked your account and cashier asked for better copies of the documents last Friday. We try our best to respond to all emails in 24h however there was a weekend on the way and it took little bit longer.

    Your account has been verified today as you resend relevant documentation.

    In order to get the cash out approved please make at least 1 deposit to validate the account.

    I can see that initial pay out request was made on 5th March so 3 business days to verify the account is not a bad turnover.

    Please make deposit and I will make sure the funds get processed.

    Kind Regards,
    Karolina
     
    3 people like this.
  14. Mar 11, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    It does make me wonder, Why a utility bill sent threw post? Not had a bill sent in the post in years as all done online now, Surely casino's do no this, But what ever info I have had to send to a casino which is on a rare occasions than had no bother with I.D that I had sent,
     
  16. Mar 11, 2015
  17. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK

    Hi spintee,

    We do have some guidelines in regards approving documents. The confirmation of address document doesn't have to be the one sent through the post as is 21st century and we do understand that a lot of players may have paperless bills.

    Main problem is when player take a screen print of the on-line account and some details are missing or even worse edited and send to cashier. In this situations we do ask for a proper bill, it can be on-line one as long as all information display.

    We usually advise player what is wrong or missing.

    Anyhow the OP enquiry has been resolved now.

    Kind Regards,
    Karolina
     
  18. Mar 11, 2015
  19. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Accredited does not mean the casino does whatever you want, whenever and however you want it done.
     
    3 people like this.
  20. Mar 11, 2015
  21. italianplayer

    italianplayer Dormant account

    Occupation:
    student
    Location:
    italy
    Problem solved, founds received...

    Sorry if i opened this thread, but I was angry, when i got their response about my utility bill...( utility bill too pixelated, and utility bills invalid, beacuse it printed)

    i always send this documents in all casinò, never had problems..then i dont understand why clubword, didn't not accepted it.
     
    1 person likes this.
  22. Mar 11, 2015
  23. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    I dont understand this post.

    If you live with your parents and therefore have no utility bill, how can you send a printed copy of your utlity bill?

    Maybe I didn't read correctly but I read twice. Sorry if I read tbhis wrong I weill go get glasses
     

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