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club tokyo warning

Discussion in 'Casino Complaints - Bonus Issues' started by rablack, Oct 6, 2007.

    Oct 6, 2007
  1. rablack

    rablack Dormant account

    Occupation:
    I prefer to keep that one private
    Location:
    uk
    Hi,

    I do not know how many of you are familiar with this casino but if you haven't played there before don't start now.
    I have a debt of around 5,000 euro and the casino is ignoring me for two weeks now.

    They do not replay to emails and on my live chat I have been told that I will be paid some day in the future.
    when I asked for the specific date they replayed that this information can not be disclosed for security reasons.
    funny but true.

    If you have any concern for your money - do not deposit it there.

    You must register/login in order to see the link.
     
  2. Oct 7, 2007
  3. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl


    Well if you have a DEBT....just dont worry and dont pay it......if you have a credit or a pending withdraw than its a different story..........:D
     
    1 person likes this.
  4. Oct 7, 2007
  5. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA

    And you don't know the english language Kakata? lol:lolup:

    Hope this guy gets some help... I don't know anything about the casino.
     
    1 person likes this.
  6. Oct 7, 2007
  7. sdaddy

    sdaddy Meister Member

    Occupation:
    Retired
    Location:
    Arizona
    This is a Playtech licensee I've never heard of.

    I take it this is not actually a dispute over a bonus, but rather a refusal by the casino to pay.

    I don't see them on the rogue list. You might as well "Pitch a Bitch" here:

    http://www.casinomeister.com/problems.php
     
  8. Oct 7, 2007
  9. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    Club Tokyo seems to be having issues recently... poor support, delayed withdrawals, and worsened bonus rules. I'm not sure what is going on, as they used to be a lot better. On Thursday, Club Tokyo told me:

    "We apologize for the delay in processing withdrawals, the finance department already processed the request it so happened that a minor problem in our system occurred that caused delays in issuing withdrawals but we already solve it and everything will be done by next week. As soon as an update in the status of our players withdrawal transaction has been made we will email them to be informed about the transaction."
     
  10. Oct 7, 2007
  11. wangpoker

    wangpoker Full Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    here is the discussion:
    http://www.casinomeister.com/forums/online-casinos/18050-more-info-club-tokyo-casino-2.html

    It indeed has a license from First Cagayan.
    You must register/login in order to see the link.
     
    1 person likes this.
  12. Oct 7, 2007
  13. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    I also have 371$ stuck in limbo at Club Tokyo. Twice I was told I would be paid by 'next friday' which I was not. This is only the third time in 4 years
    I have problems with a casino.The other two was Prestige and Hype, but I eventually got my money for both..


    But I have no problems getting into contract with the Live support that is still very polite. I was told this time it was a 'technical problem'. So thereforeI filed a complaint at the You must register/login in order to see the link. since it is the software operator. I do actually not believe it is a technical problem, but lets see if Playtech likes how they lie about the course of the problem and blaming the software.
     
  14. Oct 7, 2007
  15. Mr_Zoidberg

    Mr_Zoidberg Dormant account PABrogue PABnononaccred PABnonaccred

    Occupation:
    Student
    Location:
    The bar
    Club Tokio had very good support and service. They always paid me in 1-2 days :)

    But now I have a big($7.5k) pending withdrawal for 2 weeks now :eek:

    They are also ignoring my questions when I ask about my pending withdrawal. Now I see that more people having trouble with Club Tokio, perhaps Brian can contact Club Tokyo and get some clarification?
     
  16. Oct 8, 2007
  17. kingkong098

    kingkong098 Experienced Member

    Occupation:
    selfemployed
    Location:
    north
    This casino had a bottomless reload bonus that was very advantageous to the aggressive bonus player and as a result I heard they got wrecked the past couple of months. Would not surpise me if they have run into financial problems because of this.
     
  18. Oct 8, 2007
  19. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    So just another casino startup with a poor business plan and no understanding of basic mathematics....

    Bye bye.
     
  20. Oct 9, 2007
  21. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    I finally got my money today!
    Maybe it did help that I submitted an inquiry at Playtech two days ago, they did reply to my mail very fast:



    Hi XXX


    Thanks for taking the time to let me know about your withdrawal issues with Club Tokyo.



    I’m already in contact with them and will inform you as soon as I hear something.

    Best Regards

    Adam Ehrlich

    Playtech Marketing
     
  22. Oct 10, 2007
  23. Mr_Zoidberg

    Mr_Zoidberg Dormant account PABrogue PABnononaccred PABnonaccred

    Occupation:
    Student
    Location:
    The bar
    I feared for my money, but I got it today too :notworthy
     

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