I am not sure if this is a major problem. I started playing with the casino about a year ago. I play very little money. I took one of their promos and did understand the terms. I hit a progessive pot of 1700 and new i could only cash out 10x my deposit of $50 which would be $500. I stopped right there and requested a withdraw. That was on the 19th of March. I had sent them a copy of my drivers license and a utility bill as requested. On the 21st I live chatted and they told me they never recieved my info. It was sent again. On the 23rd they told me I had to fill out a Withdraw application and send a copy of my credit card even though i did not make this deposit with my cc but had used it in the past. Finally on the 31st it was approved after numberous emails and live chats. I received an email that stated it would be in my neteller account within the next 3 days. On the 3rd of April it was not there so i contacted them once again. They told me that neteller was down at the time the cashiers did withdraw and it was sent Click2Pay in which i also have an account. It was not there either. I then spoke with the manager Cynthia who told me there was a problem and she would get right on it. After numberous more emails that were not answered i talked with Cynthia on the 6th and she promised me it would be in C2P within the next 8 hours. Again it was not. I talked with her on the 7th and she stated that at 12:30 pm EST they were closed at C2P as they are in Germany and could not get any info until after the weekend. That is where I am now, they state it is a problem with C2P and they will compensate me for my problems. I just found this forum and did not know to take screenshots and copy my conversations. I only copied the ones where the told me managers names to speak with. Am I getting scammed or is this a common issue and I will get my money after a lengthy period of waiting and arguing? Any info would help.