Flower Girl
Dormant account
- Joined
- Dec 25, 2004
- Location
- Los Angeles
I have been playing at Club Player. I was playing a slot machine there called Frozen Assets. On the machine it says if you hit 3 snowflakes you win a jackpot, or you can win the jackpot by getting over 200 snowflakes over time.
I hit 3 snowflakes, but no jackpot. I stopped playing and I emailed them. They said there was a bug in the software and they would have to contact RTG. But the next day they had put the money for the jackpot in my account. I started playing again, and I hit 3 snowflakes again, and again no jackpot. I wrote them email saying it had happened again, and I asked if I should not play that machine until they fixed it, or was it ok to continue and just contact them if I hit 3 snowflakes again.
I never heard back, and my account is locked. I have sent at least 6 emails which they don't respond to. I called and spoke to someone named Daniel. He said my account was locked, but he didn't know why. He was going to check with a manger and email me, but no word. There is never anyone on the online chat, and today I called twice and after 8 rings it switches to a busy signal.
This concerns me. Is this just bad customer service, or are they going under? I still have 1600 in my account, plus the 2500 they owe me for the jackpot.
I hit 3 snowflakes, but no jackpot. I stopped playing and I emailed them. They said there was a bug in the software and they would have to contact RTG. But the next day they had put the money for the jackpot in my account. I started playing again, and I hit 3 snowflakes again, and again no jackpot. I wrote them email saying it had happened again, and I asked if I should not play that machine until they fixed it, or was it ok to continue and just contact them if I hit 3 snowflakes again.
I never heard back, and my account is locked. I have sent at least 6 emails which they don't respond to. I called and spoke to someone named Daniel. He said my account was locked, but he didn't know why. He was going to check with a manger and email me, but no word. There is never anyone on the online chat, and today I called twice and after 8 rings it switches to a busy signal.
This concerns me. Is this just bad customer service, or are they going under? I still have 1600 in my account, plus the 2500 they owe me for the jackpot.