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Club on the park problem

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Daffe, Jan 28, 2007.

    Jan 28, 2007
  1. Daffe

    Daffe Dormant account

    Occupation:
    student
    Location:
    Europe
    Hi all!
    This is my first post here on Casinomeister. I have a non payment issue with Club on the park which I hope can be solved easier with a post in this forum.

    I registred a account with Club on the park in december 2006. In the beginning of january I asked for a withdrawal for the first time. Nothing happened. I asked the support why nothing happened and did not recieve any answer. Later I found out that my hotmail automaticly rejected all emalis of Club on the park support. Therefore I changed my registred email to another one that not reject their mails. Again I asked them why they had not performed my withdraw. Janurary 17 I recieved this letter:
    The next day I sent them the required documents and shortly after that I recieved this mail:
    Of course nothing happened this time either so I sent them this:
    No reply and NO payment. I decided to wait a few more days and today, january 28, they sent me this:
    I think this is pretty ridicolous and would it matter if I send them a reply? They have not replied earlier so I doubt they will do it this time. I will contact thier representant here on casinomeister and ask him to read this post.

    And i have not called them. I will not do that because I only have a cellphone which means the cost of the call will probably cost more than my original deposit. I also have very bad experience with calling CS.
     
  2. Jan 29, 2007
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Coldmail

    Perhaps Club on the Park have "hotmail" and customers E-mails are being rejected. Makes their original excuse about hotmail being the problem at the player's end a bit shaky now that E-mails ARE arriving, but certainly not within 24 hours, and not with the person sending them seeming to have the slightest idea about the issues involved. This is nothing more than bad CS. Perhaps the rep can enlighten us as to why this player has had this avalanche of bad experiences. This is the SECOND visible thread for this outfit, and the quicker this CS problem is turned around, the quicker these threads will move out of immediate view.
     
  4. Jan 29, 2007
  5. Tagdog

    Tagdog Dormant account

    Occupation:
    Sales
    Location:
    England
    is it ritz's policy to ask for ID now? Ever since hotmail customers had problems with emails they've been insisting on ID from hotmail customers it seems from reading forums and my experience. Coincidence or good stalling tactic:eek2: ?
     
  6. Jan 29, 2007
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    ID

    Asking for ID is common, and should be expected, however, the complaint is as much about unanswered E-mails, and then when an answer comes it having nothing to do with the issue at hand, and just makes a standard request for ID all over again. The fact that the standard request arrives, but a reply to other E-mails does not, shows it has all to do with CS not having replied, rather than E-Mails being blocked.
    They at least go further than some by returning the deposit part of the withdrawal before ID is sorted out.
    Communication is fundamental, and is the one thing that needs to be 99% or above, nothing else really counts for anything if communication is poor.
     
  8. Jan 29, 2007
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Unfortunately the rep is out of town at the moment. Please keep me updated on this - I have another point of contact if it's necessary.
     
  10. Jan 29, 2007
  11. Daffe

    Daffe Dormant account

    Occupation:
    student
    Location:
    Europe
    Yes I would do anything to solve this ASAP.
     
  12. Jan 30, 2007
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Then please PAB - they are awaiting your account details.
     
  14. Jan 30, 2007
  15. Daffe

    Daffe Dormant account

    Occupation:
    student
    Location:
    Europe
    Not necesery. This problem has now been solved to my satisfaction even though I don't really know how. Anyway thank you Casinomeister. I also must Thank Club on the park which solved this in a polite and generous manner.
     
  16. Jan 30, 2007
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I waved my magic wand ;)
     
  18. Jan 30, 2007
  19. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    I presume you meant your mojo stick... :D
     
  20. Feb 6, 2007
  21. thenmh

    thenmh Dormant account

    Occupation:
    employee
    Location:
    home
    I made a withdrawal at this casino and received the usual confirmation e-mail:
    BUT a few hours later received this second email:
    It seems odd to me that they require 6 days for my Click2Pay deposit to clear since the money is transfered instantly to their merchant account :eek2: . Has anyone else been in the same case ?
     
  22. Feb 16, 2007
  23. mafaldina

    mafaldina Dormant account

    Occupation:
    Gambler
    Location:
    India
    No bonus, no reply

    In Febr I made 100 deposit, got a message about the monthly bonus. Wagered much more than the mininum on a qualifying game, but did not get the bonus. Wrote to the support, but did not get any reply. I sent min 20 letters to the support in the last week, but did not receive a single reply from them. What kind of casino is this?
     
  24. Feb 16, 2007
  25. mafaldina

    mafaldina Dormant account

    Occupation:
    Gambler
    Location:
    India
    Got the bonus

    I wrote a private message to the manager and he solved the matter very quickly. I hope the support will be better in the future.
     
  26. Feb 16, 2007
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  28. Feb 25, 2007
  29. tamasbela

    tamasbela Dormant account

    Occupation:
    Driver
    Location:
    Hungary
    Pending bonus

    I made a deposit few days ago and I got a message I have to wager 4000
    and I'll get a bonus. I also got emails about the deposit and the bonus.
    I was playing for 2 days when i got an email i am no longer eligible
    for the monthly bonus. When I completed the wagering requirements for
    the bonus did not get any bonus. I wrote emails to the support, but
    nobody replied.

    I have the email when you wrote i am eligible for the bonus, and i also have a
    screen-shot with the casino message. In the 2 days i lost 175 in a
    game where the house advante is 0.39% it is very strange, but to
    cancel the bonus which you promised already and i started to play is
    not acceptable.
     
  30. Feb 26, 2007
  31. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    i just started playing there this month, are they going to ask me for id? i have requested withdrawal for 200 gbp (after depositing 160 in order to clear it), to the same moneybookers account i used to deposit.... hold the phone, i just checked my mb account and it's in there already in <48 hours. i will almost certainly be playing there in about another week's time, they have made their bonus per calendar month, rather than the wonky one claim per thirty actual days, right?

    i'm sorry you lot are having issues with them*, my experience was first class, a quick in and out, paid out fast, and i would fully endorse them had i not seen this thread. and wagering 4000 on a playtech game is much nicer than the same on crypto, which they used to run under their old incarnation ritz club. maybe the banned player on this thread opened a new account at CotP but previously also held one at RC, instead of using the old or revised details from the RC account?

    i hope it all gets sorted, i don't want to see this place deteriorate so soon after changing hands. it's now owned by a name brand uk-based group though innit? shouldn't be any shenanigans, they're safe i reckon. feel free to place a john major, their games and terms are hairy muff and your bugs bunny is secure in their jazz bands. find a brit and have him translate if that last bit slipped by you. good luck at the tables! now for the appendix to that little star up there.


    * seems a lot of conflict is arising with america and the funding/withdrawal options, all i can say is JOHN KERRY '04, shoulda voted democrats!

    i think the uprising of shafted gamblers will tip the scales in the dems' favour next election. well, the last two elections were a coin flip, AK versus JJ. 2000 was a legitimate win for bush in that he was a household name, but given what he did in office, in the '04 election bush laid a bad beat on kerry.

    who's laying odds bush is miraculously re-elected in 2008? god will instruct him his work isn't done, and he will sneak in some clause to a bill whereby in times of war/strife (or when commanded by the great almighty) a president can delay an election or run a third time. i really think bush is not the type to cut and run...lmfao
     
  32. Feb 26, 2007
  33. tamasbela

    tamasbela Dormant account

    Occupation:
    Driver
    Location:
    Hungary
    Pending bonus

    The support solved the problem. I wagered abuot 4200Ł. It is interesting, becauise i received a letter, i still need to wager 77 GPB more.
    Thank You
     
  34. Jun 9, 2007
  35. kaszino

    kaszino Dormant account

    Occupation:
    Gambler
    Location:
    Hungary
    no payment, no reply

    Hi,

    I had 3 withdrawals in May

    2007-05-13 07:45:20 Withdraw 2,000.00 Approved
    2007-05-08 03:06:46 Withdraw 20.00 Approved
    2007-05-08 03:06:46 Withdraw 1,711.97 Approved



    I did not receive the 2,000.00 withdrawal.
    I got the other 2 ones, but after long time, I had to wait for 3 weeks.
    But the 2,000.00 has still not arrived. I requested it almost a month ago.


    Please advice me, what can I do?
     
  36. Jun 9, 2007
  37. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Kaszino you just double posted here and http://www.casinomeister.com/forums...n-bonus-issues/16220-club-park-laughable.html

    So please keep this in one thread.

    Tell me have you contacted the casino yet and what did they say?
     
  38. Jun 10, 2007
  39. kaszino

    kaszino Dormant account

    Occupation:
    Gambler
    Location:
    Hungary
    Got reply

    Ok, I'll continue here.
    I got a reply from them, they are investigating, what's the matter. I give them few days, if I do not get a proper answer, then I write other email and try the phone.
     

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