Club gold casino

kazzi

Experienced Member
Joined
Jan 7, 2010
Location
Denmark
A few things got me thinking whats going on there.

Made a withdraw the 16/12 and the email clearly says "Please be advised, all withdrawal requests are processed within four business days unless otherwise stated in accordance with your account VIP level, once processed the funds will be instantly credited to your personal Moneybookers account." so i should get paid today but 4days and its still open for reversal so i know that wont happen.

So wanted to ask live chat but where is that now oh supprise its gone totally kinda strange so emailed and got now thats it 96buisness hours so 2 totally difference timelines already.

And how come a game like silent samurai can be under maintaince for 3months now.

And 2 months ago they had a promotion to win some trip with a notice of new game releases added to this casino which never was added.

Now i love there bonuses but if its gonna be like last time where is took 2weeks and finally dino g helped me get paid in 5min all of a sudden i wont play there again, my first withdraw there was 100% in 4days as promised.

What timeline u guys uselly get paid in there? been few months since my last withdraw there.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
My last withdrawal was a pretty good sized one ($2600). I had a request for docs which delayed things a bit, but I think it was only an extra day altogether.

Pretty much every casino has it in their terms to pay to the method of their choice, it might be worth a visit to live chat to see if it was paid to moneybookers or back to a credit card you've used in the past.

They split my last withdrawal... $2000 to MB and $600 back to the card. My prior withdrawal was a huge win, which was all paid back to my credit card, despite it far exceeding my deposits, and a request for it to be paid to Skrill.
 

Sovietsky

Experienced Member
Joined
Oct 2, 2012
Location
Swe
Club Gold have really nice bonus offers and live support is also good but the payment is the only bad thing. First time I made a withdraw it took 2 weeks. Second time it took 1 week.

If you want really good deposit bonus and you don't care if it takes 1 week to get the money then club gold is recommended.
(lol sounds like im employed over there).
 

kazzi

Experienced Member
Joined
Jan 7, 2010
Location
Denmark
Yep nothing wrong with bonus/support but that they cant hold there promises with 4days, and they said so many times they are working on improving payouts but it just havent happend yet.

But atleast its removed today from reverse status so if the world dosent end today i might get the money lol.
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
Last withdrawal last week. Was paid in only 2 days in morning after so more precise would be bout 35 hours. Which was very nice. I am bit higher up VIP. But did ask them when I made withdrawal. Because had seen some negative things.

But Very pleased with them here. I think you should email them and put attention Dino. Should do the trick. He is very good helping out at Club Gold. Or PM the Rep here now you have gone past 4 days :thumbsup:
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
Yep nothing wrong with bonus/support but that they cant hold there promises with 4days, and they said so many times they are working on improving payouts but it just havent happend yet.

But atleast its removed today from reverse status so if the world dosent end today i might get the money lol.

I can explain reason for having this 4 days. As I spoke to Dino the casino manager about it. As I also work as affiliate for them.

The reason is because of these very unique bonuses they offer. And this is true. How many other places can you find 200% or 300% bonuses with no wagering (risk) ?? Yes you can still loose of course :) But they take big risks giving out these bonuses.
So there is lot of checking afterwards. When players make withdrawals. As they need to have very strict rules because of this.

My last withdrawal was after a "cash" deposit and no bonus. Reason withdrawals could be quicker.

Also for you guys depositing with Skrill/Moneybookerrs. Be careful with the small free bonus you get when depositing. As this ties you up to their strict rules. So no branded or jackpot games are allowed. ;) You have option to refuse the small bonus you get. And can play all games.
 

kazzi

Experienced Member
Joined
Jan 7, 2010
Location
Denmark
Thanks for the headup on the small bonus from MB deposits actually dident think of those went into restricted slots.

But gonna see if i get paid tomorrow else ill try contact Dino.

But can understand it might take longer to check play of everyone takes a while to make sure they dident break rules, cause your right no where else can u get such bonuses.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Recently I made a deposit with MB where I wanted to play without a bonus, to have a go at some of the games I can't play with the bonuses. There was no option to accept or decline the bonus, so I went to chat to ask to have it removed, as the pop-up listed restrictions.

ASMINEBED: Hi. I just made a deposit of $50 with skrill, it gave me the 10% bonus, but there was no button to decline it
JASMINEBED: I wanted to play some of the progressives today
JASMINEBED: and it said not valid for branded and premium games
JASMINEBED: I'd just like some bonus free play today
Rudolph: Let me locate your account, one moment please :)
JASMINEBED: ty
Rudolph: It's fine, you can play this bonus on all games
Rudolph: No wagering attached
Rudolph: Valid on all games :)
JASMINEBED: well, I read the terms rudolph, it said not be be used on branded or premium games
Rudolph: I'll make a note that we need to update the bonus template
JASMINEBED: well, if you are positive
JASMINEBED: I was in the mood for Fantastic 4 and hulk
Rudolph: I can assure you it's fine
Rudolph: Sorry for the misunderstanding in the pop-up

Now, Club Gold does change their rules from time to time, and please don't rely on my chat, but check yourself if the pop-up is still showing restrictions. And copy and save your chat transcript.
 

nishi

Full Member
Joined
Aug 17, 2012
Location
india
hi yes club gold has unique offers so the withdrawal will take some times that's the only con there its usual to take 5 business days and it also
depends on your game sessions

its a great casino with wonderful offers
 

kazzi

Experienced Member
Joined
Jan 7, 2010
Location
Denmark
They just called me and worked everything out was cause of playtech maintaince yeasterday, but money on the way no problems, very friendly guy.
 

ironlung69

Dormant account
PABnonaccred
Joined
Jun 27, 2012
Location
uk
no wagering requirement bonus

if you read the terms for this wager free bonus it states only a maximum of $50/£/E winnings can be withdrawn. Is that correct?
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I think you are thinking of the No Deposit bonuses that normally have a max cashout of $50. The No Wagering bonuses don't have a cap.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I'm glad about this thread - I joined but never deposited due to the horrific 96-hour pending in I won. I got an offer today for 200% bonus on deposit between 20-100 no wagering requirement. It says can't keep the bonus only the winnings, doesn't say if they are limited. It also says not on 'premium branded games or progressives' which rules out which slots? I fancied a quick bash on Iron Man 2 so I supposes that rules that out.....:eek2:
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I think you will find that all the slots are marked very clearly in the games list. All the Marvel Games, Pink Panther, Kong, Gladiator etc off the top of my head. Many of the jackpot games are those with dollar ball attached... those are excluded too I believe.

Some of my favourites that are allowed are Penguin Vacation, Great Blue, Diamond Valley Pro, Captain's Treasure Pro, Halloween Fortune, Bonus Bears, True Love, and my beloved 8 liners Vacation Station and Chinese Kitchen.
 

Zodiac

Senior Member
webmeister
PABaccred
PABnorogue
Joined
Feb 16, 2006
Location
Europe
I'm glad about this thread - I joined but never deposited due to the horrific 96-hour pending in I won. I got an offer today for 200% bonus on deposit between 20-100 no wagering requirement. It says can't keep the bonus only the winnings, doesn't say if they are limited. It also says not on 'premium branded games or progressives' which rules out which slots? I fancied a quick bash on Iron Man 2 so I supposes that rules that out.....:eek2:

The pending time on CGC is not nice but totally normal because it's a playtech. You are not limited on this offer regarding cashout. What excluded are the named "branded" games like Marvel or all games where have a jackpot. This a horror for a slot player and they should take an example like at Omni. Of course you can play these games but you must have to wager then 85 times. I don't like it and also tried to discuss it with Dino G.

They also changed some bonus terms how the weekend insurance 100% cashback to 50% and playthrough from 50 times to 60 times.
 

akrus88

Dormant account
Joined
Aug 6, 2012
Location
Finland
I was wondering do they list all these unallowed games somewhere on their website? If dont, they should. Would be a great improvement.
 

Zodiac

Senior Member
webmeister
PABaccred
PABnorogue
Joined
Feb 16, 2006
Location
Europe
I was wondering do they list all these unallowed games somewhere on their website? If dont, they should. Would be a great improvement.

No, they have no list on their website it's only named as "branded" and "progressive" If you would like to know which games are branded you can see it into casino lobby. Each game that is excluded is titled branded. On the first welcome bonus there is a limited max. cashout for €5000 or ten times your initial deposit, also crappy. The terms are not transparent enough.
 

akrus88

Dormant account
Joined
Aug 6, 2012
Location
Finland
No, they have no list on their website it's only named as "branded" and "progressive" If you would like to know which games are branded you can see it into casino lobby. Each game that is excluded is titled branded. On the first welcome bonus there is a limited max. cashout for €5000 or ten times your initial deposit, also crappy. The terms are not transparent enough.

Oh, yes it does actually :D! Cheers!
 
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