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Casino Complaint Club Gold Casino, again! Enough is enough!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Temperance Fox, Sep 8, 2013.

    Sep 8, 2013
  1. Temperance Fox

    Temperance Fox Experienced Member PABnononaccred

    Occupation:
    many
    Location:
    Nowhere
    Hi all!
    I'm really surprised nobody had something to say about that false license I've shown the proof.
    And, after all, this casino keeps on turning on players.Don't think I write cause they denyed my winnings (till now...), but I want you to see which kind of people they are.
    I'll put here the text of the iussue in original language and try to translate in a very soft way, so not to disturb their sensibility

    *snip*
     

    Attached Files:

    • Club Gold Casino, again! Enough is enough!: CGC.jpg,Sep 8, 2013
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    Last edited by a moderator: Sep 9, 2013
  2. Sep 8, 2013
  3. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    sorry couldn't read it all

    well doesnt sound too good, I have a pending withdrawal of 500 there and CS said I met the wagering and since i chose only 125% bonus i was told i could play all the slots and progressives too. The best thing was wagering was only 16x deposit+bonus so as soon as i hit 10x deposit with wagering met I stopped and I am told my withdrawal would be processed by next friday.

    Now I have been assured again and again that everything is fine but you know its one of those casino's I guess I wont be sure until i get my money.

    Couldnt read all your post as it would take all night but whatever it is GOOD LUCK and I have found their support very good despite high WR and long processing times I enjoyed the casino because They have the best Customer Service which is really important and a lot of casinos dont stress too much on that.

    They have a rep here so you could contact her/him about your problem and see what they say
     
  4. Sep 8, 2013
  5. Andy Walker

    Andy Walker Full Member

    Occupation:
    Tax Payer
    Location:
    UK
    I’ll wait and read a condensed version of this post translated by nifty :notworthy, I know I am lazy but each to their own.
     
    Last edited by a moderator: Sep 9, 2013
  6. Sep 9, 2013
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Sorry to let you down Andy....

    Who the hell has the time or the inclination to read all that fluff. Its like VWM on speed :D

    It comes across as yet another senseless rant from someone who lost their dough. *Yawn*
     
    2 people like this.
  8. Sep 9, 2013
  9. Andy Walker

    Andy Walker Full Member

    Occupation:
    Tax Payer
    Location:
    UK
    As I said I was being lazy and thought you would do your Aussie spin on it, I admit I never read a bloody word of the OP.

    Me bad...

    :cool:
     
    1 person likes this.
  10. Sep 9, 2013
  11. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    Avoid reply with quote button.
     
    1 person likes this.
  12. Sep 9, 2013
  13. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I ran a long test at CGC over the past 2 months and have to say I was pleasantly surprised. They flushed for me and cashed out way over the 5k monthly limit.

    That said, no casino should have a 5k monthly cashout limit. I can understand it for players that haven't been ID'ed but after that there is no excuse IMO. Also they have a 48hr reverse period. Now they flushed it for me but maybe that's because I'm a higher roller.

    And I don't play with bonuses but I did notice that every time you deposit, it asks you if you want one and you can Accept or Decline. IMO, you don't like the terms, you decline. Simples. It's entirely up to the casino how they offer it and no player is forced to accept. You have the option via a popup which is how it should be.

    Personally I can see why CGC would get flak for the horrible cashout limits and 48hr reverse time but not for a bonus policy which offers players the chance to opt in or out on every deposit.
     
    1 person likes this.
  14. Sep 9, 2013
  15. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    maybe hot tamperence can rewrite a short version for everyone
     
  16. Sep 9, 2013
  17. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    I was kind of skimming. I got as far as -

    - and wondered exactly who is forcing you to play at a casino that you distrust so strongly, you are required to spend as much time documenting your play as do playing.

    The post was so ridiculously long that I have no idea what the problem really was but when a player goes to these extents to pre-build a case, there must have been a pretty strong suspicion that there would be in issue. To me this means one of two things. Either the OP knew she was doing something wrong or she was doing nothing wrong but had suspicions that the casino was going to screw her if she won and yet she decided to play anyway.

    Which one of the two am I supposed to have sympathy for?
     
    1 person likes this.
  18. Sep 9, 2013
  19. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    Umm yea, I'm going to need the "for dummies" version of this post. :eek2:
     
  20. Sep 9, 2013
  21. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    Apparently someone took a 300-400% deposit bonus with 60x and lost and they belive it can't be beaten and therfore you always lose or something.

    Also the casino is so bad that people still will play there and take big deposit bonuses.
     
  22. Sep 9, 2013
  23. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Actually only about 10% of that post appears to be from the OP. The rest is apparently issues and complaints copied from "around the web" that have nothing to do with her complaint. Personally I think it should be removed as hearsay that can't be substantiated.

    If you have an issue with a casino, deal with that. Leave everyone else's issues aside.
     
    1 person likes this.
  24. Sep 9, 2013
  25. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Skimming this very loooong post, I understand that WR were rolled over because CS at ClubGold said there was still $1.20 left in the player's balance, and the player claims it is not. This post must be taken as a warning, but most of us already know about the many tricks and hefty WR requirements in Playtech land, don't we? Stick to the accredited section at all times.
     
  26. Sep 9, 2013
  27. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Just to be on the safe side it's usually a good idea to zero out your balance when you play with a free chip or deposit bonus before depositing again.
     
  28. Sep 9, 2013
  29. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Enough IS enough...

    Why do you continue depositing there when you obviously don't trust them? No one's making you deposit? There's loads of other Playtech casinos. Still you continue depositing somehow (by the looks of it) hoping to find something else you can blame on them. You don't like the WR? You don't have to take the bonus. Simple. Not that hard. Play an accredited PT they generally have lower WR.

    You've shown many things. One being that your not happy there. Still you continue to play and still you continue to complain? I cant be bothered digging up the last thread you made about CG. I think you should close your account as your obviously not happy there or the manager should. I certainly would.

    BTW people do get paid at CG. I certainly got paid numerous times. My deposit vs withdrawal ratio is through the roof, I won a ton at CG. Sure withdrawals sit in reversal for 48Hrs but then again they do at 32 Red as well (weekends). That's the price you pay for bigger bonuses. You can flush withdrawals at CG as well.

    I think you need to cut down on you're post. Far to long.

    Anyway, good luck with whatever you decide :)
     
  30. Sep 9, 2013
  31. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    Thank you for repeating the whole thing. I did miss a few paragraphs the first time :eek2:
     
  32. Sep 9, 2013
  33. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    Sorry i can't seem to figure this post out.Maybe just didn't want to read it all.One thing i can say though , this is the longest post i have ever seen:eek:.Gl whatever the issue is.
     
  34. Sep 9, 2013
  35. Temperance Fox

    Temperance Fox Experienced Member PABnononaccred

    Occupation:
    many
    Location:
    Nowhere
    try to explain

    1) I do not play at CGC anymore cause I'm not fool (on top my account was closed after my winnings were avoid)

    2) making some searches I've found many interesting things

    3) no experience reported it's mine.The first one is really absurd, and I translated, with the screen.

    4) the others are only a little part of all internet complains about this kind of casino

    5)
    a) they device about WR- as in my first part and as in my personal experience.Nobody check their WR while playing?
    b) they often denay winnings in some way with a large choise of pretests (500 are small so you'll be paid; 5000 /10000 it's more difficult. Obiouvsly they're very able and people like Jasmine will be always promptly paid
    c) it's the only casino that after a winning closes your account
    d) they take the time they want to investigate
    e) if you have something to say against them you're accuse to make bad advertisment
    f) if you want communicate with them, after a winning, they ignore you
    g) until my post here they shown a false license , I found it very heavy but for CM it seems to be not so important and all infos were given in private,I don't find it's correct
    h) I cannot support this kind of behaviour
    i) they do what they want about rules, terms, time payments (it's normal that sometimes they pay and you'll see that after this 3ead their behaviour will be more accetable for a period).

    I wonder: when a player wins big, for example 10000 or more, it means that other players lost that money. In which pocket goes the denied winnings?

    Finally, after my vacations, I log into a forum and seen another complain about CGC.It regards a winnings of 10000 euros, so I felt really tired and decided to wrote my long 3ead and then come out from CM for ever. It's the only way to let people know.Then if people keep on playing there, it's not my fault.

    I decided not to write here again but, of course, your questions and misunderstanding (my fault) deserves my answers.

    Hope I've been more clear.

    Bye and sorry for my En
     
  36. Sep 9, 2013
  37. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Thanks for your explanation, then I'm glad I decided to not read your first post.

    This is your agenda towards their casino and not anything I feel I need to get involved in.
    I just don't understand how you can be so full of hate that you dig up every complaint you can find about them, and in a way so no one can read it.
    You don't even know if the complaints are valid or not so why would I or anyone else listen?

    There are good and bad ways to complain and this was unfortunately not the good one.
    I don't play there but your posts almost makes me feel sorry for them and not the opposite.
     
    3 people like this.
  38. Sep 9, 2013
  39. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    So absolutely none of this had anything to do with the OP?

    Well, that was a complete waste of time.

    If you're just going to post a bunch of stuff you find online at least try and make it something interesting like flying monkey attacks or waterskiing chipmunks.
     
    3 people like this.

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