Club Gold Casino Affiliate Manager

[shahran84]

High Wagering

Personally, I have played and deposited in Club Gold Casino. I won over 2k and the processing of the withdrawals of moneybookers was quite smooth, takes about
3-4days. Everything seems ok except that the bonus wagering is extremely too high. And if I'm not wrong, there's a maximum cashout of 10x for your first deposit,
but the second deposit and thereafter has no cashout limit.

The bad thing is that this casino defines player VIP level. If you are set to VIP level 1, you can get high slot bonuses like 300% and above but you cannot play progressive
slots. The games will not be shown in your gaming menu. If you want to play progressive slots, you have to request for your upgrade to VIP Level 3 but of coz you will receive
lower bonuses. The wagering requirements is 70x and it takes alot alot of effort and LUCK to complete it. The only way is to deposit low and hope for a high payout slots.

Overall, Club Gold Casino shouldn't have any problems in payment processing because not many players will get to withdraw their money ( if you know what i mean, high wagering ).
This is one of playtech casinos which offers good bonuses! Only if the wagering requirements can be lower, it will be a PERFECT casino

 

[Jossie47]

Slow payment from Club Gold

Hi Carmel,

I have been a loyal customer at Club Gold for some time (username *snip*) and am experiencing a very frustrating time waiting for a withdrawal request. It's now been 2 weeks. I'm a Level 4 VIP and was promised excellent service but this has been far from the fact.

My first withdrawal request, in May, took months to complete - partly due the casino not being able to pay out to the credit card I had used for depositing and me having to provide documents and Neteller account details. Even so, I got spun a line about "cheques being in the mail" and then them being stopped once I'd provided the Neteller details. However, I didn't/don't believe cheques were actually mailed as no cheques ever arrived.

Following this I was assured that future withdrawals would be able to be processed efficiently and within the promised time frame.

This second withdrawal request was made 2 weeks ago today and I've made repeated requests for information regarding the status but haven't even been given an anticipated payment date. All the casino staff have advised me is that they have sent requests through to the accounts department. At one stage I asked to chat directly with a member of the VIP team, who promised me that someone would phone me last Monday but no-one did. I sent an email directly to the VIP team on Wednesday, and followed up yesterday to make sure it had been received, but I haven't even had the courtesy of a response from that.

*snip*

Regards,

Jocelyn

 

[mattsgame]

Hi Carmel,

I have been a loyal customer at Club Gold for some time (username *snip*) and am experiencing a very frustrating time waiting for a withdrawal request. It's now been 2 weeks. I'm a Level 4 VIP and was promised excellent service but this has been far from the fact.

My first withdrawal request, in May, took months to complete - partly due the casino not being able to pay out to the credit card I had used for depositing and me having to provide documents and Neteller account details. Even so, I got spun a line about "cheques being in the mail" and then them being stopped once I'd provided the Neteller details. However, I didn't/don't believe cheques were actually mailed as no cheques ever arrived.

Following this I was assured that future withdrawals would be able to be processed efficiently and within the promised time frame.

This second withdrawal request was made 2 weeks ago today and I've made repeated requests for information regarding the status but haven't even been given an anticipated payment date. All the casino staff have advised me is that they have sent requests through to the accounts department. At one stage I asked to chat directly with a member of the VIP team, who promised me that someone would phone me last Monday but no-one did. I sent an email directly to the VIP team on Wednesday, and followed up yesterday to make sure it had been received, but I haven't even had the courtesy of a response from that.

I really hope you can help me with this situation as it's tainted my relationship with the casino. I used to love Club Gold and used to enjoy chatting with the casino staff but now I'm just grumpy all the time with them and that's not fair on them and makes my time playing at the casino not at all fun.

Regards,

Jocelyn

Hi Jocelyn, Welcome to Casinomeister.

I would advise you to remove your username from your post, its not a good idea to have it out in public

I suggest that you pm Carmel with that info, you can do this HERE Th pm link is on the left hand side, under Add Friend.

 

[Nifty29]

My question is why is Club Gold using their affiliate manager as their CM rep?

I would have thought an actual casino manager would be more appropriate.

I've seen way too many slow pay posts lately to even consider playing there, and i would advise fellow members to consider these complaints as well when choosing where to play.

 

[CarmelCGC]

Hi Josie

I've forwarded your complaint to the Casino team to look into and will get back to you as soon as possible with an answer. Apologies for the delay in processing.

Nifty29, with regards to withdrawals, the majority of withdrawals are processed in the declared timeframe. There are a small minority that for some reason or other might take a bit longer, but the player is always kept in the loop and updated with the status of his withdrawals as well as the reason for the delay.

Cheers

Carmel

Hi Carmel,

I have been a loyal customer at Club Gold for some time (username *snip*) and am experiencing a very frustrating time waiting for a withdrawal request. It's now been 2 weeks. I'm a Level 4 VIP and was promised excellent service but this has been far from the fact.

My first withdrawal request, in May, took months to complete - partly due the casino not being able to pay out to the credit card I had used for depositing and me having to provide documents and Neteller account details. Even so, I got spun a line about "cheques being in the mail" and then them being stopped once I'd provided the Neteller details. However, I didn't/don't believe cheques were actually mailed as no cheques ever arrived.

Following this I was assured that future withdrawals would be able to be processed efficiently and within the promised time frame.

This second withdrawal request was made 2 weeks ago today and I've made repeated requests for information regarding the status but haven't even been given an anticipated payment date. All the casino staff have advised me is that they have sent requests through to the accounts department. At one stage I asked to chat directly with a member of the VIP team, who promised me that someone would phone me last Monday but no-one did. I sent an email directly to the VIP team on Wednesday, and followed up yesterday to make sure it had been received, but I haven't even had the courtesy of a response from that.

I really hope you can help me with this situation as it's tainted my relationship with the casino. I used to love Club Gold and used to enjoy chatting with the casino staff but now I'm just grumpy all the time with them and that's not fair on them and makes my time playing at the casino not at all fun.

Regards,

Jocelyn