Morning all, my name is Carmel and I'm the Affiliate Manager for Club gold Casino, one of the latest casinos to join the Playtech stable.
I joined this forum to assist players with any questions, problems, or issues they might have with our Casino. I work very closely with the Casino managment team, so rest assured that action will be prompt and resolved in the best way possible.
Obviously it will be much better if yhere are no problems......but just in case, drop me a line
Hello Carmel, nice to see you here.
This is my experience with your Casino so far.
I received an email, from someone regarding your Casino.
Joined up and accepted the free £20. Lost that.
Received a personal phone call from my player manager a day later. Very friendly she was too.
Also then received an email stating my initial 200% sign up offer had been increased to 500%. States on the 200% a 35 times deposit+bonus wager.
I`ll give them a go,why not.
Deposited £26.. Recieved the 500%, Now playing with 156. No mention of wager or max cashout
Started playing but noticed that any progressive slot or Marvel Slot does not work. So I stuck to the usual slots, Penguin Vacation, Deep Blue, all those ones.
I started to win some large amounts. Eventually had the balance up over 2K. So I checked the bounus and I had nearly 9K still to wager.
.
Played and played. Still had a balance od over 2K.
I will check the terms.:eek2
Oh no. There is a 10 times max cashout on any first deposit. There goes that new ipad i was going to but with these winnings.
Contiued to play on the slots, ie panthermoon etc, betting aroung £5/spin.
Eventually made the playthru of 9K. I STILL HAD A £1500 balance so I played for a while longer trying games I had not played before, still no jackpot, progressive or Marvel slots as non of them worked.
I gort fed up and initiated a withdrawal through Neteller for only £260. I contacted the live chat as there was still a few hundred left but as I had made the withdrawal it was useless. I was advised it would be removed the next day. It was.
Sent in the docs which are confirmed as verified early today.
Also advised that my playing history is now being looked at and if its ok they will complete the cashout.
How many times have I been told to read the terms and conditions. Its hidden away in 4.16 regarding max cash out rule. I did PM Carmel and she stated they have to do this as they have had bonus abuse. Just such a bummer when I could have withdrawn over 2k without this.
But more interestingly it now transpires that my 500% bonus did indeed, wait for it, have a 90times wager. And most of my slots had less than a 100% contribution according to live chat. For example I was informed that Panther Moon contibutes 82%
I find it all quite astonishing.
Its also a miracle that I managed to complete a £9360 wager. Live chat informed me to contact them for info regarding bonus wagering, slot ratio to wagers. I cannot fing much written info about this.
Also when you do go back into the casino a pop up appears which was offering me a 200% reversal bonus. I checked with support and this comes with a 50 times playthru. So if I was to go along with this am I corect in thinking thats a £39000 wager. Holy Cow.
So there you have it my friends. Feel free to question my stupidity on not reading the terms, I usualy do, but not this time. A good wake up call to new players - read the terms, any questions ask the forum !
Carmel.
I think the casino should be a bit more clearer in your promotions, especially the first time bonus.
Also at no point could I find any written info about my bonus wager or the slots weighting.
As for the Casino, typical playtech, nice site, nicely laid out and all of that.
Question is I do expect to get paid, as I could not really screw up by playing banned games, non of the worked anyway. I always stayed under a certain % level for the bets I was placing in relation to the balance.
Would I play here again.
What do you think my friends.
Good luck Carmel with this Casino