Hi all. I received this this morning:
Hi Bryan,
Firstly let me apologize for the delay in responding to you but we wanted to resolve the issue at hand first.
To the best of our knowledge monies requested by player "suzirose" had been wire transferred to her. It was just a matter of time before she received the funds. On Friday Nov 9th our bank notified us that the funds were returned to them because the account number supplied by "suzirose" was not correct. We immediately contacted her and at her request have now re-sent her funds by overnight courier, which she should have within the next few days. We at Club Dice do not withhold or delay funds due to our members, once they have complied with our gaming conditions. We try our best to be a fair and comfortable team to work with and sometimes members do get a little anxious when awaiting funds, especially large amounts.
Thanks to sites like Casinomeister and other online forums it is virtually impossible to intentionally not look after customers needs and stay in business and we have all intentions to be in business for a long time to come. The name Club Dice should be synonymous with customer satisfaction and outright comfort. All our staff works very hard to make sure this is so. At the same time "to err is human" and humans as well as machines participate in both sides of this business. Maybe "suzirose" was so anxious about her win that she provided the incorrect account number we will never know and really do not need to, all we wish to do is pay those who have earned it. May all be reminded a little patience goes a long way?
Thank you for taking time to contact us to give us the opportunity to respond. I'm sure we will be in touch again
Should you have any questions or concerns, please do not hesitate to contact the Club Dice Casino Support Team. We are available 24 Hours a day, 7 days a week.
With Best Regards,
Scott Hill
Club Dice Casino