Clover rollover game on William hill

brooklyns

Dormant account
Joined
Oct 26, 2010
Location
uk
Hi everybody

This is my first post here so please be patient with me as i am not sure im in the right place.

What i am asking for help with is this;

I have been playing the progressive jackpot game on william hill "clover rollover" since about june this year and my losses are very heavy now i agree that i have somewhat been addicted to this game but a couple of days agi i came to the point were i said enough was enough as this game does simply not have a fair payout.

I am not saying this as a bad loser or with anger but really to the point that i was always under the impression that every game a person played had some sort of odds of winning on but this to to my amazement i am told is purely a random game that pays when it wants to.

I have been in touch with william hill and been told my complaint is being looked into by managment as i have raised the issue that i dont think this game gives us players a fair chance of winning,and it is no wonder the jackpot currently stands at some 3.6 million pounds and raising by the hour.

I am absoloutley furios that wiliam never have bothered to show the odds or state that it is a random paying game as i was always under the impression that there was a winning ratio to these games.

I have also launched a complaint with the gambling comission and also the makers of the game who william hill directed me to.

I asked wiliam hill for my stakes losses and winnings to be shown to me either by post or email and they have told me they can not do this at the present time and will have to raise this issue with the managmenet also.

I smell a rat here and can not for the life of me see how this game is fair i even whilst talking to the advisor from william hill this morning deposited a further 30 pounds and explained to her that to please watch as i knew this money would also be lost,and as predicited it was.

I am waiting for a repsonse of william hill regarding all of this but what i am really seeking an answer to is why can they not provide me with a statemnet of my losses and deposits to date and also who do i go to make a proper compliant about them as the gambling comission seem really only intrested in the bookmaker and make other people aware that the clover rollovergame on wiliam hill is seriousley rigged.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Was this ever squared away? A Will Hill rep has inquired about this thread and wants to assist. If you PM me your player details, I can forward them to him. Thanks!
 

brooklyns

Dormant account
Joined
Oct 26, 2010
Location
uk
clover rollover/account with william hill

Hi thanks for the reply casinomeister!!

No, the answer is no this was never sorted i was fed a load of nonsense from Matt Green and William Hill and never got to the bottom of it,they told me all about fair play and how much id staked yet could show me nothing..

I really think you should be adding William Hill to your rouge list as they are a joke when it comes to fair play and fair payouts also, making you wait near on 3-4 days to be paid out to your bank account... hence the player been dragged back into the games with their winnings and more times than not losing them again....hence again turning players into gamblers!!

I think the old casinos in vegas used that trick in the films when being run by the old gangsters..

I honestly belive after all the sites ive visited and played that william hill is no way near what they claim to be and are shaking us punters down.

All in all William Hill is a poor poor site and anybody who even thinks of using it must be a glutton for punishment as this is all you will get...punished!!!
 

brooklyns

Dormant account
Joined
Oct 26, 2010
Location
uk
CASINOMEISTER JUST SO YOU KNOW WHAT US PUNTERS ARE DEALING WITH OVER AT WILLIAM HILL.

I originally started this thread with the problem with this game and no today in January i have just noticed the jackpot has gone down from 3.6 million to 500k.

I was a bit miffed by this so i asked a william hill rep who or when it had been won as surely a massive jackpot like would have been publicised on their site!

BELOW IS THE ACTUAL DIALOUGE OF WHAT WE SAID;



Chat Dialogue Clarisse: Hi, you're speaking to Clarisse. How may I help you?
Christopher Smith: hi can you tell me when the clover rollover jaclpot was won
Clarisse: Hello Christopher.
Clarisse: Can you please give us more detailed information regarding your query?
Christopher Smith: the clover rollover jackpot of 3.6 million a few weeks ago...it is not there now so it nust have been won yes?
Clarisse: Thank you. Please give me 3-5 minutes to check this for you.
Christopher Smith: thanks
Clarisse: You are welcome.
Clarisse: Sorry for the long wait please bear with me.
Christopher Smith: k
Clarisse: Thanks
Christopher Smith: can you email me the details
Clarisse: Sure no problem
Christopher Smith: can you fidn the details ?
Christopher Smith: surely a jackpot of this size must be known in your office
Clarisse: Yes.
Christopher Smith: can you tell me then please
Clarisse: Please click the link provided to see all the winners: Old / Expired Link
Christopher Smith: is the big jackpot win on there as i could nto se it before
Christopher Smith: clarisse it is not on their hun
Clarisse: Please be advised that that is the only list of winners
Christopher Smith: when was it won though it..i can not find it
Clarisse: Please be advised that it is the only list of winners that we have.
Clarisse: However, I will forward this concern to the relevant department for investigation. Rest assured that once we receive an update from them, we will notify you immediately via your registered e-mail address with us.
Christopher Smith: yes i know that but if someone has been playing that game for months..like i have been and then the jackpot suddenly drops 2.5 million pounds surley we all who play that game have the right to know who has won it??
Clarisse: I understand how you feel.
Clarisse: I will forward this concern to the relevant department for investigation. Rest assured that once we receive an update from them, we will notify you immediately via your registered e-mail address with us.
Christopher Smith: ok i suppose that will have to do


NOW DO YOU BELIVE ME WHEN I SAY THEY SHOULD BE ON THE ROUGES LIST HERE.
THEY DO NOT KNOW THEMSELVES WHEN THEIR BIGGEST EVER JACKPOT HAS BEEN WON!!!!
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Hey Brooklyns. I like to play Mega Fortune, who also is a progressive jackpot. I know it sucks when somebody hits the jackpot. But anyway. I do not think you have any case here, you might be disapointed, but the payouts on progressive jackpots- slots are lower than other machines.

I know that I would ask for anonymity if I won a big jackpot, so that might be a reason.



CASINOMEISTER JUST SO YOU KNOW WHAT US PUNTERS ARE DEALING WITH OVER AT WILLIAM HILL.

I originally started this thread with the problem with this game and no today in January i have just noticed the jackpot has gone down from 3.6 million to 500k.

I was a bit miffed by this so i asked a william hill rep who or when it had been won as surely a massive jackpot like would have been publicised on their site!

BELOW IS THE ACTUAL DIALOUGE OF WHAT WE SAID;



Chat Dialogue Clarisse: Hi, you're speaking to Clarisse. How may I help you?
Christopher Smith: hi can you tell me when the clover rollover jaclpot was won
Clarisse: Hello Christopher.
Clarisse: Can you please give us more detailed information regarding your query?
Christopher Smith: the clover rollover jackpot of 3.6 million a few weeks ago...it is not there now so it nust have been won yes?
Clarisse: Thank you. Please give me 3-5 minutes to check this for you.
Christopher Smith: thanks
Clarisse: You are welcome.
Clarisse: Sorry for the long wait please bear with me.
Christopher Smith: k
Clarisse: Thanks
Christopher Smith: can you email me the details
Clarisse: Sure no problem
Christopher Smith: can you fidn the details ?
Christopher Smith: surely a jackpot of this size must be known in your office
Clarisse: Yes.
Christopher Smith: can you tell me then please
Clarisse: Please click the link provided to see all the winners: Old / Expired Link
Christopher Smith: is the big jackpot win on there as i could nto se it before
Christopher Smith: clarisse it is not on their hun
Clarisse: Please be advised that that is the only list of winners
Christopher Smith: when was it won though it..i can not find it
Clarisse: Please be advised that it is the only list of winners that we have.
Clarisse: However, I will forward this concern to the relevant department for investigation. Rest assured that once we receive an update from them, we will notify you immediately via your registered e-mail address with us.
Christopher Smith: yes i know that but if someone has been playing that game for months..like i have been and then the jackpot suddenly drops 2.5 million pounds surley we all who play that game have the right to know who has won it??
Clarisse: I understand how you feel.
Clarisse: I will forward this concern to the relevant department for investigation. Rest assured that once we receive an update from them, we will notify you immediately via your registered e-mail address with us.
Christopher Smith: ok i suppose that will have to do


NOW DO YOU BELIVE ME WHEN I SAY THEY SHOULD BE ON THE ROUGES LIST HERE.
THEY DO NOT KNOW THEMSELVES WHEN THEIR BIGGEST EVER JACKPOT HAS BEEN WON!!!!
 

brooklyns

Dormant account
Joined
Oct 26, 2010
Location
uk
Hi Rainmaker

Yes i see what you say but what i was actually asking for was when it was won and they could not even tell me that.

Yeah it does sucks but good luck to the winner,i am just not so sure about william hill!!
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Hi Rainmaker

Yes i see what you say but what i was actually asking for was when it was won and they could not even tell me that.

Yeah it does sucks but good luck to the winner,i am just not so sure about william hill!!

I agree. The william Hill team should have known when the jackpot was hit. A jackpot win like £3-4 mill, would usually been all over the site (as advertisement) :thumbsup:

But...

I do not know what kind of casino provider William Hill uses, there is a change that the progressive jackpot is connected with other casinos, so it is not certain that the jackpot was won at William Hill. I know that Mega Fortune (NetEnt) is connected through many NetEnt casinos (Betsson, Unibet, Betsafe etc...)
 

Dave

Dormant Account
webmeister
Joined
Jul 19, 2005
Location
North America
Clover Rollover is a network-wide progressive jackpot powered by Virtue Fusion software. Multiple casinos (and bingo rooms) contribute to the jackpot -- not just William Hill.

The £3.9 million win happened at bet365 on Christmas Eve. (Merry Christmas! :D) Here's an article about the win:

Link Removed ( Old/Invalid)
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
£3.9 mill on christmas eve...Merry christmas indeed :D

Thanks for the info mister Dave. That probably explains why the CS at William Hill did not know when the jackpot was won. On the other side, I think that the CS should have known this (or had the opportunity to look it up) , when William Hill offers play at the jackpot machine.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
After reading this thread, it appears Brooklyns insists that William Hill should be 'rouged' based on the following :

1. Casino will not provide play logs upon request

2. Casino will not provide name of progressive winner

3. Player lost a lot of money

4. Player insists progressive is 'rigged'

5. Casino takes 3-4 days to pay to a bank account

6. Casino does not display odds and fact that game is random.


The only valid issue here is #1 - all casinos should be willing and able to provide game logs. I don't know why WH say they cannot do this - I would love to know how they audit gameplay for bonus compliance :rolleyes:

Apart from this, the OP is just ranting because they became 'addicted' to the game (by their own admission) and chalked up a big loss as a result.

The OP clearly has little or no understanding about slot games and how progressives work. I find it difficult to be sympathetic when someone doesn't doesn't make any effort to educate themselves about something before they throw their money into it.

Brooklyns - let this be a learning experience and stick around the forum here. The best weapon you can arm yourself with against the casinos is information.




I
 

brooklyns

Dormant account
Joined
Oct 26, 2010
Location
uk
Hi Nifty,


Thank you for your opinion.

Your right the knowledge i am getting just of a few hours reading some forums here is more than valuable to say the least but please let me explain myself before you think i am sore loser.

No i did not know many sites used the same progressive jackpot as william hill but in any case that in my argument does not seem to matter her.

I asked the foloowing question;

WHEN WAS THE JACKPOT WON!!

I did not ask the rep who won it i only asked when, as it would be nice to know were we stand.

I am not asking you to be sympathetic i was just pointing out that if punters play these games with william hill then surely they should know when it was won.

Also when your being told how much youve staked on a certain game and then you ask for proof of your transactions and they can not show you them,do you not think something is wrong there!

As for an update this morning i received a email from william hill telling me they could not tell me when it was won and i should check other sites that also had the game on to see if they know who won it!!!

Excuse me but im a member of William Hill and i staked my bets with William hill.

There is no excuse for them not knowing when it was won,none at all.

As for sour grapes about me losing,im sorry but i dont see it that way,if their taking bets day in day out on games they willingly promote on their website and then that jackpot was won and they do not know when it was won well im sorry but thats like biting the hand that feeds you.

As for the delay in withdrawing winnings,yes i know its an old trick of the trade to get players back in the games but i was talking more as of a whole to all players and not just myself,after alll it takes just 20 seconds to deposit.

Just before i finish, what i will say is this;

I am a bit suprised that the clover rollover game was used by so many websites as when i first had the dispute with William hill regarding this game they was talking to me like they had exclusive rights to this game and it was theirs and theirs alone,it is correct to say i did not know how these things worked,which gladly this forum has now shown me.

Maybe a little info on their site pointing out that this game could have been won by any player playing any of the said network you mentioned might have been helpful instead of them making out it was their game and one of their players would win it!
 

DiamondGeezer

Dormant account
PABaccred
PABnoaccred
PABnononaccred2
Joined
May 12, 2007
Location
NOT Pennsylvania!!!
It's a poor do that Will Hill can't provide simple information to the player and cs have not been trained in understanding the games they are offering.

If they had proper systems they could explain it was a networked game and had been won at another operator.
 

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