Cloud over Sunny Group

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
CASINO CAUTIONS

Clouds gathering at Sunny?
The Sunny Group of online casinos was at one time a top Internet gambling group in terms of exciting promos, fast and efficient payouts and excellent customer service. Sadly, it appears from a slew of recent complaints on the fora that this is no longer the case.

The Trinidad-based group comprises Casino Fortune, Mapau Casino, Miami Beach Casino, Goldgate Casino, Poker Show and Mapau Bingo. The group was formerly a Playtech licensee, but is understood to have recently switched to an as yet unidentified software platform for its US players.

The Casinomeister site for one has placed the group in its "rogue" section, illustrating why with a few examples among the many complaints received:

"Over the past couple of months there have been a number of complaints that were submitted at Casinomeister, but the operator and his managers have remained silent. Most of these player problems concern non-payments. Here is a sampling," writes webmaster Bryan Bailey.

The site goes on to present a litany of angry and frustrated players who claim to have legitimate beefs but are being ignored.

One gambler complains of confusion, delays and a lack of responsiveness on his withdrawals; another who hit a Royal Flush and was promised payout at $2000 a week that was not fully honoured. Owed $2 832, he now reports that the operator has been ignoring him for the last 8 weeks.

In another complaint, a player asked for a withdrawal of GBP1500 late September. There were no bonuses to complicate the issue and a fast payment was expected - but this was delayed whilst ID paperwork was generated. Having heard nothing further, the gambler has sent over 7 emails, all of which have been ignored. "I tried to phone but always get a message saying that the number is unavailable. Online support don't answer and sometimes the icon isn't even present on the page," the player complains.

Yet another gambler reports: "I hit a pat royal back in April, and was even featured in the casino's newsletter. Since then, they have been horribly slowpaying my $42 000 cashout. So far I have only received $20 000 of it, and that is after a LOT of complaining via email, live chat, and posts. In the beginning they promised me $2000 a week in payments. If that were true, I would be completely paid off already."

Complaining of getting a continuous run-around with emails ignored and delayed monthly payments, another gambler says: "I played in February 2006, I won $20 000 but they processed only $6 000. It has been 8 months and only a small part of my cashin has been paid in a continual fight for my cash."

In another case, the player has two withdrawals - for $3 800 and $1750 still pending at two of the Sunny group casinos. He's been waiting in vain for the first one since December 2005, he claims. "Since then i didn't receive the money. Recently, i wrote a lot of emails to the different addresses of the casinos - not a single one was replied. Then i started calling them on the phone. Usually the answer was that the cashier man is absent or that the system is down or something else." Now both telephone and email contacts are ignored.

Experienced players know, often from bitter experience, that slow-paying and bad communications are all too frequently the hallmarks of an online casino operator with serious financial problems, and this sort of insensitive treatment of players sounds a loud warning signal for the industry. Out of respect for the operator's past excellent reputation, we hope this group does not fall into this category, but players should be aware that they may need a great deal of patience if they win big here.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
This is an absolute shame. The Sunny Group was one of the pioneers in this industry, but they slowly slipped into bizarro-land over the past couple of years.

They've generated some incredibly whacked-out publicity stunts - sort of a Golden Palace wannabe - and now this. I have no idea what they are up to - and I really feel for the players that trusted these casinos. I'm sure they had a number of long-time loyal players.
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
Saw the title and thought Warren Cloud had bought them out :D
 

johnsteed

Dormant Account
Joined
Apr 24, 2005
Location
N/A
***

Casinomeister

This is an absolute shame. The Sunny Group was one of the pioneers in this industry, but they slowly slipped into bizarro-land over the past couple of years.


Agreed! I occasionally listen to the old "Webcasts" in my free time, and I can think back to all of the spots (commercials) that used to come from this once highly-respected group. There are already so few PlayTech operations that could be considered good/great, but really only a handful that I would trust my money with. With MainStreet now switching to RTG software, that basically leaves the list to a very small handful; there's only 4 operations that I'd trust with my money. :cool: And it's unfortunate, because something "PlayTech" always seems to getting negative attention, overlapping whatever good there is.


On a personal note, I can remember how generous this group once was ('02-03), and that they had drastically pulled-back their bonuses & perks. At that time - with the possible exception of "KIWI" - they were the most trustworthy (and best) PlayTech group around.


I don't know how management/ownership can go sour like that, but it happens. :icon_evil


Steed

***
 

dominique

Dormant account
Joined
Jul 5, 2003
Location
The Boonies
***

Casinomeister




Agreed! I occasionally listen to the old "Webcasts" in my free time, and I can think back to all of the spots (commercials) that used to come from this once highly-respected group. There are already so few PlayTech operations that could be considered good/great, but really only a handful that I would trust my money with. With MainStreet now switching to RTG software, that basically leaves the list to a very small handful; there's only 4 operations that I'd trust with my money. :cool: And it's unfortunate, because something "PlayTech" always seems to getting negative attention, overlapping whatever good there is.


On a personal note, I can remember how generous this group once was ('02-03), and that they had drastically pulled-back their bonuses & perks. At that time - with the possible exception of "KIWI" - they were the most trustworthy (and best) PlayTech group around.


I don't know how management/ownership can go sour like that, but it happens. :icon_evil


Steed

***

Looks to me to be a fall out of the recent US law. They have lost all US players, in numbers the backbone of playtech.

They must be financially pretty desperate.
 

chalupa

Experienced Member
Joined
Aug 14, 2004
Location
USA
Hmm... I'm not sure I ever experienced "fast payouts" from these guys, but they are definitely worse than ever.

I finally received payment after 7 weeks and NUMEROUS long-distance phone calls (all attempts at e-mail were ignored), but I didn't receive $20 of my withdrawal. When I questioned them I was given a link to this page:

You do not have permission to view link Log in or register now.


Which mentions $18 to $20 withdrawal fees for ANY method (what a deal!)

Ignoring for the moment that those withdrawal fees are usurious (and unprecedented in my experience), there is also no link that I can find to that page from their main web site. There IS a link to this page from the FAQ section (Click "How do I withdraw my winnings" which mentions $20 but ONLY for wire transfers:

You do not have permission to view link Log in or register now.


I guess they are doing whatever they can to drive themselves into the ground. I have noticed a flurry of bonus offers from them recently as well, which may be a last gasp attempt to grab some cash.

But never again from me.
 

gmblpdam

Dormant account
Joined
Oct 5, 2005
Location
New York
Hmm... I'm not sure I ever experienced "fast payouts" from these guys, but they are definitely worse than ever.

I finally received payment after 7 weeks and NUMEROUS long-distance phone calls (all attempts at e-mail were ignored), but I didn't receive $20 of my withdrawal. When I questioned them I was given a link to this page:

You do not have permission to view link Log in or register now.


Which mentions $18 to $20 withdrawal fees for ANY method (what a deal!)

Ignoring for the moment that those withdrawal fees are usurious (and unprecedented in my experience), there is also no link that I can find to that page from their main web site. There IS a link to this page from the FAQ section (Click "How do I withdraw my winnings" which mentions $20 but ONLY for wire transfers:

You do not have permission to view link Log in or register now.


I guess they are doing whatever they can to drive themselves into the ground. I have noticed a flurry of bonus offers from them recently as well, which may be a last gasp attempt to grab some cash.

But never again from me.

How did you get your money? I've been pending since late October.
 

dresden

Dormant account
Joined
Aug 20, 2005
Location
Spain?
I had the same experience as chalupa. My $4500 withdrawal took about 7 weeks and many phone calls. There was a courteuous person on the other line but nothing ever got resolved. The new $20 cash-out fee is annoying. I was told they have only 1 individual who is responsible for the cashier duties, Shaliza. If she's not in, nothing gets done apparently. I guess she's been out a lot.
 

sneakattack

Dormant account
PABnononaccred
Joined
Mar 6, 2006
Location
.
I just got a call from support telling me that Mapau switched software. It appears that they now have software for us players and one for non-us players. It looks like miami beach and casino fortune also made the change but goldgate hasnt. Atleast not yet. Not sure what the new software is but it also has a no download flash version.
Theyre trying to get us players to redeposit with a new 500 dollar match offer, maybe so they can pay out some of you guys...
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
There have been other reports of this, suggesting that the new software might be the old Cytech stuff, so this is interesting as an *official* confirmation from the company itself.

Did they say anything about the new software, Sneak?
 

chalupa

Experienced Member
Joined
Aug 14, 2004
Location
USA
I just received an E-mail from the Sunshine boys entitled "Why Do You Play at Casino Fortune Casino", which I thought was a surprisingly good question, coming from them. :)


Hey Sucker,

You have been here for sometime now and you still are.

Through thick and thin you have been with us and theres no stopping you.

So why are you still playing here Sucker? Ill tell you why cause there is nowhere else that makes you feel at home.

You know by now that we here at Casino Fortune Casino offer the best Promotions, Top Class Customer Service and a gaming atmosphere that cannot be rivaled by anyone.

To celebrate your still being here, take a look at these outstanding bonus offers catered just for you;

.... blah blah blah ...

So why do you keep playing here? Answer is Were Simply The Best.

Regards,
Merilyn
Bonus Administrator
Casino Fortune Casino


TOP CLASS customer service, and they are SIMPLY THE BEST. You heard it here first! :)
 

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