Casino Complaint Closing an account & the balance

[polli123]

Hello,

i closed my account at Platinum Play today cause i think i should stop gambling for a while. I got in trouble because i wanted them to close the account after my session, not meanwhile. Now i have still a balance in it but cannot cashout.

Is this correct so far? Because closing an account is meaning closing it finally for me. Now they told me it is just temporary and iam not allowed to cashout for half an year.
Perhaps you have some experiences with this case.

Thank you,

Mat

EDIT: The main problem is, that they told me that my balance is zero. It isn´t: i still had an amount in my account in the second it was closed.

 

[rockycatt]

were you involved in any bonuses at all during this ??

 

[polli123]

No more bonus money, only real (own) money. The account was locked on my initiative, regarding the plan to stop personal gambling.

 

[rockycatt]

No more bonus money, only real (own) money. The account was locked on my initiative, regarding the plan to stop personal gambling.

well there accredited so you better contact the rep on here , sory to here this i hope its not a lot of $$

and also hope it gets resolved expeditiously for you
peace and god bless R C

 

[polli123]

Thank you Rocky; contacted him and hope for a solution.

Have a good one

 

[fortunelounge]

We have processed a withdrawal for the funds that remained in polli's account and his money is on its way.

 

[polli123]

Thank you fortunelounge for this quick & customer friendly solution of my case. I appreciate that.

Regards,

Polli

 

[Jasminebed]

Polli, I'm sorry to hear you are having problems, and I'm glad Fortune Lounge sorted your remaining balance so quickly.

Please be aware that you are probably now on a database of players with a gambling problem, and future deposits might only be returned to you if you won elsewhere.

 

[azzagirt]

polli123, If you are refraining altogher for a while then good luck and nice that you can go out on a high As you have been on cm for 10 years I'm sure you know what you are doing and again good luck..