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Casino Complaint Closing an account & the balance

Discussion in 'Casino Complaints - Non-Bonus Issues' started by polli123, Jun 21, 2012.

    Jun 21, 2012
  1. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Hello,

    i closed my account at Platinum Play today cause i think i should stop gambling for a while. I got in trouble because i wanted them to close the account after my session, not meanwhile. Now i have still a balance in it but cannot cashout.

    Is this correct so far? Because closing an account is meaning closing it finally for me. Now they told me it is just temporary and iam not allowed to cashout for half an year.
    Perhaps you have some experiences with this case.

    Thank you,

    Mat

    EDIT: The main problem is, that they told me that my balance is zero. It isn´t: i still had an amount in my account in the second it was closed. :(
     
  2. Jun 21, 2012
  3. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    were you involved in any bonuses at all during this ??
     
  4. Jun 22, 2012
  5. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    No more bonus money, only real (own) money. The account was locked on my initiative, regarding the plan to stop personal gambling.
     
  6. Jun 22, 2012
  7. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    well there accredited so you better contact the rep on here , sory to here this i hope its not a lot of $$

    and also hope it gets resolved expeditiously for you
    peace and god bless R C
     
    3 people like this.
  8. Jun 22, 2012
  9. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Thank you Rocky; contacted him and hope for a solution.

    Have a good one
     
  10. Jun 26, 2012
  11. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    We have processed a withdrawal for the funds that remained in polli's account and his money is on its way.
     
    6 people like this.
  12. Jun 26, 2012
  13. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Thank you fortunelounge for this quick & customer friendly solution of my case. I appreciate that. :)

    Regards,

    Polli
     
    2 people like this.
  14. Jun 26, 2012
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Polli, I'm sorry to hear you are having problems, and I'm glad Fortune Lounge sorted your remaining balance so quickly.

    Please be aware that you are probably now on a database of players with a gambling problem, and future deposits might only be returned to you if you won elsewhere.
     
    1 person likes this.
  16. Jun 28, 2012
  17. azzagirt

    azzagirt Experienced Member

    Occupation:
    Retail, not any more.. I am now a call centre oper
    Location:
    Great Southern Land.
    polli123, If you are refraining altogher for a while then good luck and nice that you can go out on a high :) As you have been on cm for 10 years I'm sure you know what you are doing and again good luck.. :)
     

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