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dealer wins

Senior Member
Joined
Oct 25, 2006
Location
London the sh$thole
Now it’s will I get a new sow, will they want a picture of me infront of my house mortgage papers attached or a piss sample?..

Thats called taking the piss lol

Sadly how the UKGC have done this is just push players away, many whom played for years, me included.
Will it be a good thing going forward?.. probably in regards to making industry more responsible, for a player not so much.

Over regulate anything and see it collapse, either quickly or slowly, and move to unlicensed and unregulated places. Happens every time, be it alcohol, drugs, gambling, sex services or any other vices.
Playford please never leave CM you are such a brilliant poster!!!
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Will say exactly what the guy told me at Mecca,checking you account, the only alerts i can see are session
times of greater that one hour.When they get an alert which requires action they phone you ( have been
phoned at 1 am twice before now, missed both calls unsurprizingly).Shortly after the accounts were suspended,you may get an email shortly after or next day.I was lucky in that I managed to get the phone
number for the safer gambling team, despite being told there was no direct line to them.Without that
you can wait days or even weeks for them to call you and if you miss that you go back into a long queue.
Thats why I was so pissed when it happenned for the 4th time, knowing how long it could take to resolve.
The guy was actually very helpful and sorted everything after asking if i was ok with the time and money
I was spending with them.
 

dealer wins

Senior Member
Joined
Oct 25, 2006
Location
London the sh$thole
As we are moaning, Friday night I was on zoom to my mate both playing slots, he built up a £50 deposit on 21Casino to about £124. He plays at a max bet of 40p, and we were both playing "playboy fortunes Screen Shot 08-04-20 at 10.29 PM.JPG "

All of a sudden it came up, insufficient funds to place bet. Then he slowly realised he must have hit "max bet" (£60) and lost 2 spins without noticing.

My point being, how the hell can the "max bet" button literally be next to the spin button, there isnt even a pixel separating them on this slot. He received no warning or anything.

He was so upset we both ended our session, and I was upset as him.

So why cant the UKGC sort out things like this, ive fallen foul of max bet errors many times and they always hurt!!!
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Time was when a casino would happily take your house off you no questions asked,still would
given half the chance,instead they have to be good samaritans and be so concerned about you
or get the shit fined out of them, quite funny really
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
As we are moaning, Friday night I was on zoom to my mate both playing slots, he built up a £50 deposit on 21Casino to about £124. He plays at a max bet of 40p, and we were both playing "playboy fortunes View attachment 138531 "

All of a sudden it came up, insufficient funds to place bet. Then he slowly realised he must have hit "max bet" (£60) and lost 2 spins without noticing.

My point being, how the hell can the "max bet" button literally be next to the spin button, there isnt even a pixel separating them on this slot. He received no warning or anything.

He was so upset we both ended our session, and I was upset as him.

So why cant the UKGC sort out things like this, ive fallen foul of max bet errors many times and they always hurt!!!
Did he contact chat or a rep? Happened to me at LV bet or L and L can’t remember which..
I bet £50 on a few spins and balance was gone, reported it and a day later had all my balance back as the reps checked my betting pattern and it was clear it was a error.

Not all casinos as bad guys as much as I look like I give them a rough ride.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Time was when a casino would happily take your house off you no questions asked,still would
given half the chance,instead they have to be good samaritans and be so concerned about you
or get the shit fined out of them, quite funny really
During Covid they really cared about our gambling, that much infact I got daily reminders about my gambling from certain casinos I’d not used in over 4 years...

Let’s be frank they just wanted to advertise they are still around and would accept my cash haha!
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
As we are moaning, Friday night I was on zoom to my mate both playing slots, he built up a £50 deposit on 21Casino to about £124. He plays at a max bet of 40p, and we were both playing "playboy fortunes View attachment 138531 "

All of a sudden it came up, insufficient funds to place bet. Then he slowly realised he must have hit "max bet" (£60) and lost 2 spins without noticing.

My point being, how the hell can the "max bet" button literally be next to the spin button, there isnt even a pixel separating them on this slot. He received no warning or anything.

He was so upset we both ended our session, and I was upset as him.

So why cant the UKGC sort out things like this, ive fallen foul of max bet errors many times and they always hurt!!!
Hate games laid out like that, still get caught out now and then,hit the max button for a 1k spin once at
mecca a long time ago.anyway do we really want a max button, never intentionally pressed one,unless
you are really on the ball you dont know the value of the spin,it could be anything depending on whether
it selects the max coin value or max coins per line (or both)
 
Last edited:

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Did he contact chat or a rep? Happened to me at LV bet or L and L can’t remember which..
I bet £50 on a few spins and balance was gone, reported it and a day later had all my balance back as the reps checked my betting pattern and it was clear it was a error.

Not all casinos as bad guys as much as I look like I give them a rough ride.
Problem is how many players would say anything if the spin was a winner.I dont think i would.
 

dealer wins

Senior Member
Joined
Oct 25, 2006
Location
London the sh$thole
Did he contact chat or a rep? Happened to me at LV bet or L and L can’t remember which..
I bet £50 on a few spins and balance was gone, reported it and a day later had all my balance back as the reps checked my betting pattern and it was clear it was a error.

Not all casinos as bad guys as much as I look like I give them a rough ride.
He went on live chat, the responce was so comical I cant begin to tell you.

Basically the rep said "Hello, hope your having an awesome time tonight xxxx I cant wait to serve you better" from that moment we both knew it would be a waste of time, and 30 minutes later it was proved so, with the rep not really understanding the issue, and kept repeating, "when you press spin, you are betting the amount displayed" He gave up then and will not use 21Casino anymore , their loss in the long run, it was a totally genuine error that should never be possible to make on a CM accredited casino.

Yet I made a very similar error on a CM casino a few weeks back, same response. The max bet button is a nasty and rogue thing, especially when it sits right next to the spin button and no warming is displayed before spunking off you entire balance.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Problem is how many players would say anything if the spin was a winner.I dont think i would.
Agree, but if it’s bonus money the player would lose either way...As it would be taken away as max bet using bonus cash would be active... if it’s a mistake then certainly your better off telling a rep or live chat straight away.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
He went on live chat, the responce was so comical I cant begin to tell you.

Basically the rep said "Hello, hope your having an awesome time tonight xxxx I cant wait to serve you better" from that moment we both knew it would be a waste of time, and 30 minutes later it was proved so, with the rep not really understanding the issue, and kept repeating, "when you press spin, you are betting the amount displayed" He gave up then and will not use 21Casino anymore , their loss in the long run, it was a totally genuine error that should never be possible to make on a CM accredited casino.

Yet I made a very similar error on a CM casino a few weeks back, same response. The max bet button is a nasty and rogue thing, especially when it sits right next to the spin button and no warming is displayed before spunking off you entire balance.
Should of held out mate and tried the rep on here.
It worked for me zero issues, it was clear as hell however as didn’t go over £1 spins, but 3 random at £50 was obvious it was a error...

That said similar happened on a genesis brand (wank brand avoid like aids) a few years back and was a waste of time, was casino cruise I think... about 3 years back, he was just a tosser and the brand lost my custom...
Just aswel reply as they are gone from the U.K. haha unlucky genesis you clowns!.,
 

Lemon

Aaaaah! Lemon fresh :)
Joined
Mar 14, 2017
Location
Skinton-on-sea
As we are moaning, Friday night I was on zoom to my mate both playing slots, he built up a £50 deposit on 21Casino to about £124. He plays at a max bet of 40p, and we were both playing "playboy fortunes View attachment 138531 "

All of a sudden it came up, insufficient funds to place bet. Then he slowly realised he must have hit "max bet" (£60) and lost 2 spins without noticing.

My point being, how the hell can the "max bet" button literally be next to the spin button, there isnt even a pixel separating them on this slot. He received no warning or anything.

He was so upset we both ended our session, and I was upset as him.

So why cant the UKGC sort out things like this, ive fallen foul of max bet errors many times and they always hurt!!!
I've done this sort of thing on VS a few times on slots from certain providers but luckily I've got my max bet set to something like 50p, and you also get a warning from some providers like Wazdan when you've accidentally pressed the max bet button. The button is totally unnecessary in any case, and having it anywhere near the SPIN button is asking for trouble. I'm sure there is plenty of analytical data that will show how often the button gets used, and it's probably fewer times than the number of complaints online casinos get from players having used it by mistake.

The UKGC don't know about this because if they did they'd do something about it. Maybe they do know about it but don't care. Or maybe getting providers to disbale or move the button is too difficult, and it's easier to limit the spin time on slots to 3 fucking seconds instead?
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
One day they might get round to making the machine limit the bet when playing bonus money, not that
hard, they know when you are playing bonus money and stakes levels can be configured easily.
They should, a guy came on here a few years back and lost 50k on a aspire Casino.
He was a bit weird but he was correct In stating ‘ why let you bet when it clearly breaks your own terms’ to me he had a point...
But the old T and C’s trump any common sense and he didn’t go about it the correct way, he has a video on YouTube with the actual call to karamba, he’s been campaigning years bless him
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
I've done this sort of thing on VS a few times on slots from certain providers but luckily I've got my max bet set to something like 50p, and you also get a warning from some providers like Wazdan when you've accidentally pressed the max bet button. The button is totally unnecessary in any case, and having it anywhere near the SPIN button is asking for trouble. I'm sure there is plenty of analytical data that will show how often the button gets used, and it's probably fewer times than the number of complaints online casinos get from players having used it by mistake.

The UKGC don't know about this because if they did they'd do something about it. Maybe they do know about it but don't care. Or maybe getting providers to disbale or move the button is too difficult, and it's easier to limit the spin time on slots to 3 fucking seconds instead?
They found the turbo, auto spin and my beloved bonus buy buttons easily enough, took a bit longer to
find the reverse button though.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
was playing netent's jungle spirit on virgin games last sunday, their version has removed the autoplay button but kept the max stake button, how ridiculous.

I was playing another game the other night on 40p (can't remember what is was :oops: but a lesser known slot brand), however I nodded off slightly but was still pressing the mouse button in like a reflex, only it was the max bet button instead of spin :eek: fortunately it didn't action the spin but just cycled through various stakes, I was on the £100 one when I fully opened my eyes and that soon woke me up :lolup:
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
During Covid they really cared about our gambling, that much infact I got daily reminders about my gambling from certain casinos I’d not used in over 4 years...

Let’s be frank they just wanted to advertise they are still around and would accept my cash haha!
I still get these.
Mostly from sites ive not visited in months/years.

"Oh hey buddy, make sure you gamble responsibly when playing at our site, we have a bunch of cool tools to set limits and whatnot.
Just login and have a look, maybe a cheeky deposit or three, waddaya say?"

Thats not exactly what the e-mails say, but its what they mean. =)
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
I still get these.
Mostly from sites ive not visited in months/years.

"Oh hey buddy, make sure you gamble responsibly when playing at our site, we have a bunch of cool tools to set limits and whatnot.
Just login and have a look, maybe a cheeky deposit or three, waddaya say?"

Thats not exactly what the e-mails say, but its what they mean. =)
It’s insulting tbh. We all know they don’t really care and just want our hard earned honey lol
 

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