Click2pay

[RobWin]

After all I have been thru with this Click2Pay outfit so far they now TRIPLE DEBIT MY CHECKING ACCOUNT !! .....below is a copy of an e-mail that I received early Saturday morning....


"Dear Click2Pay Customer,

Click2pay are extremely sorry that your bank account has been debited twice due to a technical problem in the ACH Network.

The amount(s) which have been debited twice from your account have today been immediately refunded.

Please accept our sincere apologies for this ACH Network error.

Kind regards

Click2Pay Service Team"


NO REFUND as of Monday night at 10:40 PM EST.... and now TRIPLE DEBIT CHARGES for the same amount that the Double Debit was supposed to be credited for .... I'm afraid to check my checking account tomorrow morning to see what more Erroneous Charges have been attached to my bank account.

Click2Pay needs to get their act together and fast and get this mess straightened up. I can only imagine that I am not the only customer in the USA who is having problems with their service.

(Click2Pay) blames their bank for this error but I hold Click2Pay responsible for these Erroneous Charges. Before they put an ACH debit charge thru they need to check and make sure that I did in fact receive credit at the appropriated casino for that particular charge.

 

[spinslot]

I got the money today but they overcredit by $100.
The fact that they can walk in and out of my account freely makes me so uncomfortable.

Same thing happened to me. I am waiting for my triple-charged money too.

 

[LRDell]

I have had the same kind of problems with these people, But I was really stupid and tried to deposit $300. I was on the phone with the guy from CLick2Pay walking me through the steps becuase he said everything looked fine on his end, and everything should be active. But we got the same error message about the bank declining. So today I see two $300 withdrawals from my account (and still not in the casino account!)!!!!

I am really angry (mostly at my self for being so stupid as to try for $300) hope that this all gets resolved.

 

[rayharold]

I know many may not want to hear this. But, for my own job related experiences, anytime anything new softwarewise/companywise etc. comes out, it is best to wait for a while to see what problems arise before jumping in. Many many times companies will put things out because of financial pressure and arbitrary deadlines before the product has been fully tested. They then depend on customer problems/complaints to debug their product. I expect that Click2Pay falls in this same category.

 

[SmartWest32]

Reading all these negative comments, I finally decided to test C2P for myself, okay and because of the bonus my casino offered. And guess what? Within minutes of registering I was called by Click2Pay Service to validate my account. I was treated friendly and with respect even though I asked one question after the other, thanks to ya all I had enough to ask
So far everything went purrrfect. No errors, no double booking. And when I wanted my Star Rating upped, I just sent them an email and within minutes they called me and sorted everything out.
From my point of view I can only recomend Click2Pay!

 

[LRDell]

STILL haven't gotten the $600 back!

Unlike the last post, I would not recommend Click2Pay for anyone until the bugs are worked out. Numerous emails and phone calls to both BelleRock Gaming and Click2Pay (no answer on the Click2Pay phone) have not gotten me back the $600 they took from my account (see earlier post). This is now 5 days later, and according to the BelleRock support staff, there are numerous people experiencing problems with Click2Pay.

The people at BelleRock keep telling me they are looking into it, but it seems that they are helpless because their system never shows a deposit though Click2Pay. But my contention is that if these casinos heavily promote and push these banking methods, they better be able to get involved in fixing problems.

 

[slotchik]

Unlike the last post, I would not recommend Click2Pay for anyone until the bugs are worked out. Numerous emails and phone calls to both BelleRock Gaming and Click2Pay (no answer on the Click2Pay phone) have not gotten me back the $600 they took from my account (see earlier post). This is now 5 days later, and according to the BelleRock support staff, there are numerous people experiencing problems with Click2Pay.

The people at BelleRock keep telling me they are looking into it, but it seems that they are helpless because their system never shows a deposit though Click2Pay. But my contention is that if these casinos heavily promote and push these banking methods, they better be able to get involved in fixing problems.

They're awful!!!
They asked to verify the micro deposit in my bank account, double charged me, requested my first born and I still have 2 stars. NOT WORTH THE STRESS!!!!!!!!!!!!!!!!!!!!

 

[Demiurg]

Unlike the last post, I would not recommend Click2Pay for anyone until the bugs are worked out. Numerous emails and phone calls to both BelleRock Gaming and Click2Pay (no answer on the Click2Pay phone) have not gotten me back the $600 they took from my account (see earlier post). This is now 5 days later, and according to the BelleRock support staff, there are numerous people experiencing problems with Click2Pay.

The people at BelleRock keep telling me they are looking into it, but it seems that they are helpless because their system never shows a deposit though Click2Pay. But my contention is that if these casinos heavily promote and push these banking methods, they better be able to get involved in fixing problems.

Hi!
After I found that I was pretty nervous...but then I found out that LRDell described the whole occurrence in another post, and with more up-to-date information:
>Online Casino Complaints
>Click2Pay fraudulent withdrawals

https://www.casinomeister.com/forums/search

The last post there:

Update: Apologies to Click2Pay
I tried to remove this thread but could not figure out how to do it. I offer sincere apolgies to Click2Pay and have sent them an email explaining what the problem was.

Once Click2Pay said those were not their transaction numbers, I had the bank do more digging on their end and it comes up as another company which calls their online payment system "Click2pay". These were payments I made to a company using their online service which coincided with the date I attempted the deposit through Click2Pay.

Although the confusion was understandable, there were no fraudulent actions by Click2Pay. This does not excuse the terrible customer service such as not answering urgent emails or following up as promised.

I will continue to try and resolve the technical problems I have had in trying to use Click2Pay and hope to find them an excellent way to deposit to my casinos.

Well, I guess they still need to improve their CS, but they are not stealing our money

Demi

 

[SmartWest32]

Judgement

Maybe one should not judge a company when only half the fact are visible! :notworthy Even if I can understand that you get mad when someone debits your account and you dont know why. Maybe next time one should look at the debit text before accusing anyone.

 

[LRDell]

Smartwest:

Given that 1) several people had posted regarding multiple charges from Click2Pay on their accounts, 2) the withdrawals from my account said Click2Pay on the same day I requested funds, and 3) the fact that they would not answer my emails, and phone calls got unfilled promises of investigation, I still feel my posting was reasonable. I have, however, been just as quick to post the correction, while still noting the terrible customer service.

I judged them based on the evidence available, which they had done nothing to change in the many days between the debit, my posting, and the final answer from my bank.

 

[sw2003]

I know many may not want to hear this. But, for my own job related experiences, anytime anything new softwarewise/companywise etc. comes out, it is best to wait for a while to see what problems arise before jumping in. Many many times companies will put things out because of financial pressure and arbitrary deadlines before the product has been fully tested. They then depend on customer problems/complaints to debug their product. I expect that Click2Pay falls in this same category.

I couldn't agree more! There is no way that I would use click2pay
until at least 5 months have passed when we don't see any more of
all these complaints of multiple debits coming up all the time.

 

[CJack]

Recent experiences ??

Neteller website is up but transactions from Crypto and Inetbet do go through.
Crypto message: Can not contact Neteller - try later.

Neteller is down a lot for me (USA) and I need another funding option.