CLICK2PAY LOCKING ACCOUNTS? NEED YOUR INPUT

[Mousey]

I've been trying to sign up at Click2Pay for two days. Yesterday, I couldn't get past the first page of registration it would just sit there trying to connect, or would go directly to 'page cannot be found'. Today, I go to the website, click on 'Join Now', and it gives me a page that says :

You are using an IP address which indicates that you are not located in the United States, the United Kingdom, Italy, Switzerland, Canada, South Africa, France, Austria or Germany.

Consumer signup at CLICK2PAY is currently limited to those countries, but will be available for other countries soon...

WTF?? Now what?? Excuse me, but unless I've been teleported to an alternate universe while I slept I DO live in the US. I thought it was supposed to be simple. Easy. Just sign up. Well... I CAN'T sign up and I can't get anyone on the dang phone.

 

[winbig]

You are using an IP address which indicates that you are not located in the United States,

Same thing. I think their IT guys think it's backwards day or something....

 

[Addisyn]

Well I guess they won't be answering my email to reactivate my account. Just withdrew my last bit of money from Neteller to my checking account. The only alternative now is my debit card and being paid any winnings by snail mail.

Although I read recently the Bush administration wants or got the right to read our mail. Welcome to the land of the free!

 

[winbig]

Well I guess they won't be answering my email to reactivate my account. Just withdrew my last bit of money from Neteller to my checking account. The only alternative now is my debit card and being paid any winnings by snail mail.

Although I read recently the Bush administration wants or got the right to read our mail. Welcome to the land of the free!

If I'm not mistaken, they do have the "right" to read your mail without a warrant now.

Here's an article about it:

Link Removed (invalid URL)

Snippet:

In the latest such statement to cause a stir, Bush seems to be claiming new powers to open the mail of Americans without a warrant. Congress must ascertain whether the administration has exercised those purported powers or intends to do so.
White House spokesman Tony Snow says Bush is merely reiterating the status quo, not asserting new powers. But the broad wording goes beyond the narrow authority the government now has to open mail without a warrant.
Bush appended the statement to a perfunctory law that a Republican-controlled Congress passed on postal service. The law repeated the longstanding prohibition against the opening of first-class mail by authorities without a warrant. In the signing statement, however, Bush reserves the right to open mail "to conduct searches in exigent circumstances, such as to protect human life and safety against hazardous materials" and to collect foreign intelligence.
The law does permit postal inspectors to open without a warrant mail they believe might contain a bomb. But the presidential phrasing goes beyond that exception.

 

[Slugo]

I'm getting the IP address thing as well.

I'm hoping that it isn't a quick fix to block US users. I.E. add US IP addresses to a list of blocked IP's but not made a new message.

Good Luck
Paul

 

[vinylweatherman]

Shockingly bad.

This is looking bad, but I DID post some while back how I was royally screwed by Click2Pay when using their "free" service intended to act as a means of using a credit card online without having to give the merchant the actual card details (This is what they mean by not having to fund the account).
While they DO require a phone contact to verify users, there is a report of account locking for old accounts used fine in the past.
It really does look like they are trying to implement a US gambling ban "on the fly" but have not got the software ready made to implement in one go as Neteller did.
They already block most countries from the IP, so the block message popping up for new US attempts to register looks like further work has been done overnight, but no time to rewrite the website and terms.
The fact that a whole working day has passed, and NOONE has been able to get any information from Click2Pay, and they have cut off the US line, looks like a badly mismanaged cock-up.
I hope those casinos that are vigorously promoting Click2Pay in order to hang on to their US players realise that their real target, US players, may be the only set of players that are not able to use the promotion, and only players who still have Neteller will reap the benefits (not me, I told those ClickMorons where to go in 2005).

 

[footdr]

CLICK2PAY UPDATE

Finally got through. Only to find out that they claim my bank returned 5 transactions.

Total Bull I emailed them a copy of my bank statement showing all the transactions that were paid to them. My statement does not show these 5 transactions ever being received, and there are no returns shown on my statement for any transactions. Apparently they never made it to my bank.

Now they refuse to honor Jackpotfactory request to reverse the payment of $700.00 to my Click2pay account yesterday(same day they locked my account by the way).

I asked for a copy of all my transactions to be emailed to me. Supposedly they will send it. I asked for proof the transactions were actually returned by my bank. Of course they will have to send it all to their accounting department was their answer.

Thats IT After it gets straightened out, if ever. I close this account. They totally SUCK and should not be allowed to manage funds for anyone.

also, I had a transaction returned once by my bank and it was clearly identified on my statement. Since I bank on line I can see everything that comes in and goes out. These transactions just never came in

 

[Pinababy69]

I gotta say, with the amount of bad press these guys have received, and the problems so many have posted.....I don't think I'd touch them with a ten foot pole, at least not right now. And this isn't something new either. I've been reading about problems like this since they opened. Some seem to open an account smoothly and sail along with nary a glitch, while others seem to get caught up in some cyberspace nightmare.

If they are really serious about grabbing the recently deserted US market, they are going to have to clean up their act, in a few areas...prompt, courteous and knowledgeable customer service being one of them. And what's with all these returns from banks? If it were only one or two people posting that, I'd say okay maybe. But it's not, I've read this same standard reply from them as an excuse for account locking over and over. What gives?

 

[vinylweatherman]

Oh Dear!

I think this IS an effective pull-out. Some organisation seems to be interfering with the flow from some US banks to Click2Pay, yet this is being hidded from the bank statements. Click2Pay is responding by locking the accounts affected, but not bothering to tell the customers why - BAD PRACTICE. Of those who have managed to get through, all are saying that Click2Pay are accusing the customer's banks of having returned a charge unpaid. Not only are account sbeing locked, but they are seizing any funds that might be in transit, such as $700 withdrawals.
They may be right about the behaviuor of US banks, but they have made it clear to ALL US Players - make a deposit that requires a bank debit, and you may have your account locked without explanation if the bank decides to play "hardball" with what it believes might be gaming related transactions.
I would suspect that using funds already IN Click2Pay is the ONLY safe option in the immediate future, at least till they have some form of CS back & running that can explain what is going on. If Click2Pay have simply screwed up, they had better fire those responsible because they have probably cost them a hell of a lot of business, and ruined any trust players had that Click2Pay would not repeat the "stunts" of the other processors this last week.

 

[Pinababy69]

Geez, with so many threads running on this Neteller and payment processors crisis it's difficult to know where to put this, so I've plumped for right here.

I'm getting reports that Moneybookers has backed out of the US market too - can anyone confirm that???

Jet, they pulled out right around the same time as Firepay, or very shortly after.

 

[soflat]

I tried to add a credit card to my c2p account since the bank thing didn't seem to be going anywhere.

A few hours later the cc fraud system called my home asking me to verify several recent transactions.

One was $5 to an online gambling establishment. I asked for the name of the establishment and it said "Click2Pay".

 

[Pinababy69]

I tried to add a credit card to my c2p account since the bank thing didn't seem to be going anywhere.

A few hours later the cc fraud system called my home asking me to verify several recent transactions.

One was $5 to an online gambling establishment. I asked for the name of the establishment and it said "Click2Pay".

WTF? What about the others? Were they legit..I mean that you had inititated yourself? Perhaps C2P does this as a verification process....but $5??

 

[winbig]

Well, seems C2P is fcked for the USA.

 

[footdr]

If an intermediary is interfering with the transactions it has to be whom ever click2pay sends the transactions through, I think the outsource. Read that somewhere.

In the meantime, strange that the transactions sent before and after the transactions in question, made it to my bank just fine and were promptly paid.

I had 4 transactions from them that came in today. My bank balance has never been below the amount of these 5 transactions totalling 195.00. So there would have been absolutely no reason for them to be returned as NSF.

I think there screwed up processing them correctly, you know they send these in huge batches. They are not coded like charge transactions are. That is why it is next to impossible for the BANK or ACH system to identify who they are from. My bank told me they have no way to block incoming ACHS. Because I wanted to put a block on Neteller and Citadel now that I closed my account.

Also was told that if any of these companies send in transactions to my account. The bank basically can not recover my money even If I say the transaction was not authorized by me.

Once you sign up for these accounts, PAYMENT METHODS, they basically have carde blanche. I could not believe this. She also said that if you close your account, they will find ways to redirect it to another bank account you might open. Apparently she knows what she is talking about because she works in Online banking security electronic transactions.
\
Pretty scary

 

[texas hooters]

Well I guess they won't be answering my email to reactivate my account. Just withdrew my last bit of money from Neteller to my checking account. The only alternative now is my debit card and being paid any winnings by snail mail.

Although I read recently the Bush administration wants or got the right to read our mail. Welcome to the land of the free!

If you happen to play at iNetBet and choose to withdraw, you can forget being paid by snail mail as they haven't been able to write checks since September.

 

[sdaddy]

Well I'm still holding out hope that Click2pay gets its act together and steps up to fill the void for the US market. I got to, because right now they are my only realistic ewallet option for all the casinos where I intend to wager.

So far I'm waiting to see if my first ACH deposit to C2P goes through okay. After reading about these other deposit nightmares, however, I may want to fund my account with wire transfers from now on. Or perhaps I will back-fund my account by withdrawing money I have with a casino to C2P.

 

[amatrine]

Re

The c2pay $5.00 charge isnt a real charge. It disapears. I had that happen when I tried to use click2pay. Its part of the verification process.

Ama

 

[vinylweatherman]

Interesting

I tried to add a credit card to my c2p account since the bank thing didn't seem to be going anywhere.

A few hours later the cc fraud system called my home asking me to verify several recent transactions.

One was $5 to an online gambling establishment. I asked for the name of the establishment and it said "Click2Pay".

This looks like the US banking system has Click2Pay marked as Online Gambling then. This MAY explain why some of the transactions are being shown as returned by the bank - they are playing "hardball" with remaining eWallets.
Even if the $5 was a verification charge, made and refunded, it set off the fraud alarms at the bank, who KNEW it was "Online Gambling".
Click2Pay may find it too risky to pursue this, as they will be left with bad debt if US banks block the transactions after the player has spent the money.
STILL, no official announcement from Click2Pay management to the industry and media, all people have to go on is speculation - great way to run a business

 

[PNWGirl38]

Click2Pay Withdraws From The US Market?!

I've been having a struggle at trying to open an acct w/ Click2Pay.

I had wrote to one MG Casino and in their repsonse they mentioned this.

<QUOTE> It seems that in the last few hours Click2Pay has decided to withdraw from the US Market. <UNQUOTE>

I received this info less than 5 minutes ago. So, no Click2Pay for US Market then?

 

[Mousey]

I have no real information other than 'hearsay'. I read at another board that C2P is taking no new US customers.

It would be nice if C2P would pull their heads out of the sand and make some sort of statement to let customers (and potential customers) know WTF is going on.

What a freakin' mess...

 

[RobWin]

Guy's Be Real Careful With Click2Pay !!

Click2Pay will screw you over big time. I have an old thread on here somewhere from about two years ago I believe telling about my horror story with them. If I can find it I will post the link.

Basically they would not call back or answer emails when I was trying to find out for over a week why they had double dipped into my checking account. It took me forever to get my money back and returned to my account. I had to threaten them with the FTC and the US Attorney Generals Office and then all of a sudden they were real cooperative to my needs.

I asked them to just close my account. Just be real careful with this bunch of clowns !!

 

[vinylweatherman]

Bullcrud

I've been having a struggle at trying to open an acct w/ Click2Pay.

I had wrote to one MG Casino and in their repsonse they mentioned this.

<QUOTE> It seems that in the last few hours Click2Pay has decided to withdraw from the US Market. <UNQUOTE>

I received this info less than 5 minutes ago. So, no Click2Pay for US Market then?

More like they decided 2 days ago, and were running around trying to put the blocks in place. It would explain why the situation got steadily worse as more blocks were implemented on the system. The earlier error about being told a US IP was not allowed to join was one such block, except they had not yet added the new text.
All those casino with Click2Pay promotions are going to have a lean time this weekend, except for Jackpot Factory who just cleaned me out with the coldest games for a decade

I hope Click2Pay give back the money US players put in while under the impression it was a viable alternative. If they make an announcement they may get less phone calls asking WTF is wrong with the website, and will be able to answer important queries about trapped money.
While having a head office in Cyprus, they are registered as a German company. This means they are regulated in the EU, and also by Cyprus. This does at least provide an alternative complaints channel should they remain in "meltdown" in the near future. I hope they lose all the non-US customers who have seen this mess and decide to go back to Neteller and MoneyBookers and forget about using Click2Pay to get round credit card treatment of online gaming as cash advances and to use Mastercards (it's the ONLY reason to use it over here really!).

 

[jetset]

This looks like the US banking system has Click2Pay marked as Online Gambling then. This MAY explain why some of the transactions are being shown as returned by the bank - they are playing "hardball" with remaining eWallets.
Even if the $5 was a verification charge, made and refunded, it set off the fraud alarms at the bank, who KNEW it was "Online Gambling".
Click2Pay may find it too risky to pursue this, as they will be left with bad debt if US banks block the transactions after the player has spent the money.
STILL, no official announcement from Click2Pay management to the industry and media, all people have to go on is speculation - great way to run a business

I am of the same mind - it would be typical of the tactics deployed by the DoJ and they probably read major fora like this as part of their research. But if this is the case you would think that it would leak out somewhere through bank employees - maybe it's too recent a development for that.

Regarding your final para, this is characteristic of this whole crisis - companies scrambling to cope and screwing it up big time; decisions made and then shortly after reversed; overloaded CSRs and admin, and crap communications.

I doubt if a single one of these companies even thought about having a crisis plan in place!

As you remarked in an earlier post, those companies with the grit to make a business in the US are missing a golden opportunity due to sheer inability to cope and half-assed organisation.

 

[aka23]

I've been having a struggle at trying to open an acct w/ Click2Pay.

I had wrote to one MG Casino and in their repsonse they mentioned this.

<QUOTE> It seems that in the last few hours Click2Pay has decided to withdraw from the US Market. <UNQUOTE>

I received this info less than 5 minutes ago. So, no Click2Pay for US Market then?

I just made deposits at two casinos using Click2Pay a few minutes ago. However, I am unable to register a new account. If I try to register I get the error message message,

"You are using an IP address which indicates that you are not located in the United States, the United Kingdom, Italy, Switzerland, Canada, South Africa, France, Austria or Germany.

Consumer signup at CLICK2PAY is currently limited to those countries, but will be available for other countries soon..."

This fits with what I have read on other forums about not taking new accounts, but allowing existing US players to continue using Click2Pay.

 

[footdr]

WE'RE SCREWED NO READ JACKPOT FACTORY ANNOUNCEMENT

ONLY WITHDRAWAL METHOD CLICK2PAY , NO CHECKS , NO NOTHIN



[/BDear Tracey,

Thank you for contacting The Jackpot Factory VIP Lounge Customer Support regarding reversing your $700 out of Click2Pay.

Please be advised that our financial department are working on the issue, as we speak. We will contact you as soon as we receive their response.

However, I also need to update you with the following information - at the moment, all payment options but Click2Pay have blocked the use for U.S. customers. This includes ACH, eChecks and also paper checks. As such, please see if it's possible to address the issue with Click2Pay themselves.

In addition, I would like to assure you that our Financial Department are checking into other payment options and will keep you posted with any news.

Should you have any additional comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.

Best Regards,

Alex
The VIP Lounge
Jackpot Factory
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NO WITHDRAWALS VIA CHECK!!!!! CLICK TO PAY ONLY OPTION