Nine days after unsuccessfully attempting to deposit $300 at Riverbelle Casino through Click2Pay, they still have not paid back the two withdrawals of $300 each they took from my account, and now "Click2Pay security" is sending me emails saying they don't think their ACH vendor initiated the transactions, and they have no record of the withdrawals!
I had sent numerous emails to them, none of which were answered. When I finally did get through on the phone, I was told by Sergei that it would be taken care of - didn't happen. I called again, asked for a supervisor, was passed on to a Robert Campbell, who said he was in charge of trying to fix all of these issues. He promised to investigate and email or call me within 24 hours. I didn't hear from him and when I called he was away from his phone and never returned the call. I called him back this morning and he told me that these transactions didn't show in their system but some kind of transaction for $212 did (have no idea what that was about). I explained that these withdrawals show as Click2Pay with my bank on the very day I tried to deposit using their system. He said he needed to check something and would call me back in ten minutes. Never called back, but I got this email:
On Fri, 21 May 2004 15:13:16 +0200 <security@click2pay.com> writes:
> Dear Lxxxxx,
>
> Our customer service informed us that something seems to be amiss
> with your bank account.
>
> I have checked and I can find no transactions that have been made
> using your bank account number.
>
> Please advise!
>
> Thank you for choosing click2pay!
>
> Best regards
> Thomas
>
> ------------------------
> Thomas D. Frueh
>
> Click2Pay Security
This crossed in the mail with this email I sent to Robert Campbell and which I then forwarded to Click2Pay security:
TO: Robert Campbell - Click2Pay
FROM: Lxxxxx Dell
Here is a screen shot from my online banking showing the withdrawals by
Click2Pay.
On the left side, you will see the 5715 which is the last four numbers of
my checking account.
Multiple emails and multiple phone calls have not resolved this issue.
You have not followed up as promised a single time. If the funds are not
back in my account by 9:00 am EST Monday, May 24, 2004, I will be filing
an internet fraud case with the US Department of Commerce and the Federal
Communications Commission.
Lxxxxx Dell
And this is the response I got:
Dear Lxxxxx,
We are analyzing the incident.
I think that those transactions have not been initiated by our ACH provider.
Could you provide us with an account number of the originator of the $600 transactions?
Best regards
Thomas
------------------------
Thomas D. Frueh
Click2Pay Security
security@click2pay.com
www.click2pay.com
I have called my bank and gotten transaction IDs and sent it to Click2Pay. If they can take money from my account within 24 hours, it should not be nine days later and without resolution. I began sending them emails about this situation on May 13. I understand that the US Government cannot take action against a German financial insitution but I hope the PR fallout warns people to think twice before using this deposit method.
My final email to them:
I do not for an instant believe that these were not initiated by your organization or your ACH vendor. These withdrawals came immediately after one of the Click2Pay customer service reps walked me through the deposit steps with one of my casinos - with an attempted deposit amount of $300!
I have spoken with my bank this morning, who provided the following transaction ID's for the two withdrawals, and have indicated a willingness to participate in whatever filings I need to initiate to resolve the issue:
020041327170690
020041327170592
I intend to hold to my original timetable of Monday, May 24 for filing with government regulators.
Lxxxxx Dell
I had sent numerous emails to them, none of which were answered. When I finally did get through on the phone, I was told by Sergei that it would be taken care of - didn't happen. I called again, asked for a supervisor, was passed on to a Robert Campbell, who said he was in charge of trying to fix all of these issues. He promised to investigate and email or call me within 24 hours. I didn't hear from him and when I called he was away from his phone and never returned the call. I called him back this morning and he told me that these transactions didn't show in their system but some kind of transaction for $212 did (have no idea what that was about). I explained that these withdrawals show as Click2Pay with my bank on the very day I tried to deposit using their system. He said he needed to check something and would call me back in ten minutes. Never called back, but I got this email:
On Fri, 21 May 2004 15:13:16 +0200 <security@click2pay.com> writes:
> Dear Lxxxxx,
>
> Our customer service informed us that something seems to be amiss
> with your bank account.
>
> I have checked and I can find no transactions that have been made
> using your bank account number.
>
> Please advise!
>
> Thank you for choosing click2pay!
>
> Best regards
> Thomas
>
> ------------------------
> Thomas D. Frueh
>
> Click2Pay Security
This crossed in the mail with this email I sent to Robert Campbell and which I then forwarded to Click2Pay security:
TO: Robert Campbell - Click2Pay
FROM: Lxxxxx Dell
Here is a screen shot from my online banking showing the withdrawals by
Click2Pay.
On the left side, you will see the 5715 which is the last four numbers of
my checking account.
Multiple emails and multiple phone calls have not resolved this issue.
You have not followed up as promised a single time. If the funds are not
back in my account by 9:00 am EST Monday, May 24, 2004, I will be filing
an internet fraud case with the US Department of Commerce and the Federal
Communications Commission.
Lxxxxx Dell
And this is the response I got:
Dear Lxxxxx,
We are analyzing the incident.
I think that those transactions have not been initiated by our ACH provider.
Could you provide us with an account number of the originator of the $600 transactions?
Best regards
Thomas
------------------------
Thomas D. Frueh
Click2Pay Security
security@click2pay.com
www.click2pay.com
I have called my bank and gotten transaction IDs and sent it to Click2Pay. If they can take money from my account within 24 hours, it should not be nine days later and without resolution. I began sending them emails about this situation on May 13. I understand that the US Government cannot take action against a German financial insitution but I hope the PR fallout warns people to think twice before using this deposit method.
My final email to them:
I do not for an instant believe that these were not initiated by your organization or your ACH vendor. These withdrawals came immediately after one of the Click2Pay customer service reps walked me through the deposit steps with one of my casinos - with an attempted deposit amount of $300!
I have spoken with my bank this morning, who provided the following transaction ID's for the two withdrawals, and have indicated a willingness to participate in whatever filings I need to initiate to resolve the issue:
020041327170690
020041327170592
I intend to hold to my original timetable of Monday, May 24 for filing with government regulators.
Lxxxxx Dell
