Kevin, I highlighed the above part of your post......because IMO there is so much fundamentally wrong with it. That is....if you ever want to dig yourselves off the rogue list. First, no such thing as bonus abuse. There are bonus users, advantage players.....but you can't abuse something that is freely offered and accepted. In some cases (especially at Playtech), you have reps popping up constantly offering bonuses to players. You can't then turn around and penalize players for taking you up on the offer(s). And second, by your own admission, the terms were "written too loosely". So, whose error is that? Is that the player's fault or the casino's? It most definitely sounds like the casino's fault to me. It is their job to protect against unwanted play, by writing terms and conditions that are clear and concise. Again, you cannot penalize players who abide by the T&C's AS THEY WERE WRITTEN. It was you guys who made the error, so you need to suck it up and pay anyone who played and won under the terms, as written at that time. JMO.
